Total 29 Manager Software Engineer job vacancies in Customer Service category in The United States of America

Service Delivery Engineer / Manager

Responsibilities:

• Manage the performance of services and ensure that Service Levels are met.

• Engaging the customer and/or vendors to ensure the smooth delivery of services when required

• Communicate and liasing with clients, stakeholders and vendors.

• Provide Service Performance Reports to clients

• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.

• Do trending of the equipment failure and provides feedback to QA on products quality.

• Keep track of the equipment obsolete and prepare/updates service checklist.

• Ensure adequate and continuous flow of equipment to support and meet downtime of system.

Monitor of EOL/EOS of equipment installed

Requirements:

• Good communication skills, keen to learn and a team player

• Experience with contract and vendor management

• Ability to work independently, plan and provide system solution and troubleshooting

• Ability to manage stakeholders and vendors

• Knowledge of infrastructure, security access system is an added advantage

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com

*Only shortlisted candidate will be notified.

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)

Site Support Engineer - TL

The individual needs to hands-on & have prior experience of managing teams in similar environment

Job Responsibilities:

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices
• Address quality and schedule conflicts
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment

Job Requirements:

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge/Experience in Asset Disposal Processes
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills

Service Delivery Engineer / Manager

Responsibilities:

• Manage the performance of services and ensure that Service Levels are met.

• Engaging the customer and/or vendors to ensure the smooth delivery of services when required

• Communicate and liasing with clients, stakeholders and vendors.

• Provide Service Performance Reports to clients

• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.

• Do trending of the equipment failure and provides feedback to QA on products quality.

• Keep track of the equipment obsolete and prepare/updates service checklist.

• Ensure adequate and continuous flow of equipment to support and meet downtime of system.

Monitor of EOL/EOS of equipment installed

Requirements:

• Good communication skills, keen to learn and a team player

• Experience with contract and vendor management

• Ability to work independently, plan and provide system solution and troubleshooting

• Ability to manage stakeholders and vendors

• Knowledge of infrastructure, security access system is an added advantage

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com

*Only shortlisted candidate will be notified.

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)

Role Summary & Role Description

As a Technical Operations team member, you will be part of a global team providing second and third level support for the GlobalLink applications. You will be involved in projects which will optimize the current services as well as work on building the next generation infrastructure to support new initiatives.

Successful candidates will have a broad knowledge across multiple areas of information technology with the ability to quickly diagnose and remediate service issues. We are looking for innovative and enthusiastic candidates who are self-motivated and able to drive projects from beginning to end.

Responsibilities:

• Provide second and third level support for the GlobaLink applications.
• Quickly diagnose and resolve issues across multiple functional areas (server, network, storage, etc).
• Execute Change Management tasks in Production, UAT and Development environments.
• Contribute towards on-going migration tasks in the areas of Maintainability, Performance, and High Availability.
• Monitor system performance and make recommendations on how to improve performance.
• Must work closely with Engineering and Development teams in order to deliver a highly available and resilient system.
• Participate in on-call rotation and perform weekend maintenance tasks.

Years of Experience: 8 years minimum

Core/Must have skills

5+ years of experience using AWS services, EKS/Kubernetes, Python, BASH, or similar scripting language.

Designing CI/CD pipelines using Jenkins, artifactory, and other devops tools.

Experience supporting a production application.

Linux system administration knowledge (preferable Red Hat or CentOS).

Strong familiarity with web servers and their inner workings (specifically Apache) and development of CGI scripts.

Good to have skills

Basic knowledge of networking and troubleshooting network components. (TCP, UDP, Load Balancing, NAT, FW, etc.)

Experience administering SiteMinder Server, Webagent, Messaging queues like WMQ, Sonic, RMQ.

Experience with running and troubleshooting Java applications.

Work Schedule

Hybrid

Keywords (If any)

 AWS, Kubernetes, EKS, DevOps, CI/CD, Ansible, Jenkins, Linux, Python

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.

This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.

Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).

What your impact will be:

• The role of the Care Manager is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develops a positive interaction with patients on behalf of our practices.
• Improve revenue by enrolling new patients, creating billable CCM episodes, and increasing visits for management of chronic conditions.
• Develops detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.) online. These “mandatory” meetings will be important to define the current scope of work.

Your Responsibilities:

• Enrolling and onboarding patients onsite to the Esrun Health platform, providing them with appropriate devices, educating them on how the devices work, and ensuring they can set-up their devices correctly when they return to their homes.
• Completing RTM patient monitoring sessions to review patient medication compliance levels while documenting appropriately in the EHR on the information you are able to derive from the data.
• Completing CCM patient interactions through phone calls to check in on patients monthly and documenting appropriately in the EHR and escalating to practitioners at your clinic if deemed necessary.
• Ensuring all medication and patient data is kept up to date within the EHR and ensuring that all data is kept up to date.
• Monitoring patient medication compliance alerts and assisting patients with
• medication regimens.
• Meeting with your Esrun Health supervisors to ensure you can complete your day-to-day work as effectively as possible.
• Other duties as assigned

What we are looking for:

• Certified Medical Assistant or graduate from an accredited School of Nursing (LPN, LVN, RN, BSN, etc.)
• Current license to practice as an RN/ LVN/LPN with no disciplinary actions noted.
• A minimum of two (2) years of clinical experience in a Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPA compliant area in office to conduct Chronic Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

What will make you stand out:

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.

What we offer:

• Full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life).
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.

This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.

Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).

What your impact will be:

• The role of the Care Manager is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develops a positive interaction with patients on behalf of our practices.
• Improve revenue by enrolling new patients, creating billable CCM episodes, and increasing visits for management of chronic conditions.
• Develops detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.) online. These “mandatory” meetings will be important to define the current scope of work.

Your Responsibilities:

• Enrolling and onboarding patients onsite to the Esrun Health platform, providing them with appropriate devices, educating them on how the devices work, and ensuring they can set-up their devices correctly when they return to their homes.
• Completing RTM patient monitoring sessions to review patient medication compliance levels while documenting appropriately in the EHR on the information you are able to derive from the data.
• Completing CCM patient interactions through phone calls to check in on patients monthly and documenting appropriately in the EHR and escalating to practitioners at your clinic if deemed necessary.
• Ensuring all medication and patient data is kept up to date within the EHR and ensuring that all data is kept up to date.
• Monitoring patient medication compliance alerts and assisting patients with medication regimens.
• Meeting with your Esrun Health supervisors to ensure you can complete your day-to-day work as effectively as possible.
• Other duties as assigned

What we are looking for:

• Certified Medical Assistant or graduate from an accredited School of Nursing (LPN, LVN, RN, BSN, etc.)
• Current license to practice as an RN/ LVN/LPN with no disciplinary actions noted.
• A minimum of two (2) years of clinical experience in a Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in office to conduct Chronic Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

What will make you stand out:

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.

What we offer:

• Full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life).
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.

• Attractive Remuneration
• MNC
• Working Location: East

RESPONSIBILITIES:

• Supervise cash processing equipment staging and production processes.
• Monitor and manage stock levels, ensuring prompt resolution of shortages.
• Supervise Field Technicians' schedules, tools, and skills for efficient operations.
• Communicate issues affecting product and service delivery promptly.
• Manage personal stocks and facilitate timely stock transfers.
• Oversee central warehouse operations, ensuring compliance with guidelines and metrics.

REQUIREMENTS:

• 3 to 5 years of experience in similar role
• Experience of Oracle Netsuite ERP systems
• Diploma / Degree in Electronics Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

Manager - Service Reliability Engineer

Common accountabilities:

• Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.​
• Has a mid/long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making. ​
• Works with a high level of autonomy, based on management directions, escalating issues only when necessary.

Specific accountabilities:

• Manage application operations for Amadeus Core Services end to end.
• Manage the full application stack (OS, Data Bases and Data Stores,
• Application, Links, vNW and the corresponding support functions according to the agreed service levels (internal & external)
• Service Automation.
• Change and Release Management: Manage and execute change, release and test processes and drive automation of these processes

Problem & Incident Management.

• -Produces deliverables and carries out problem investigations, support or change management activities within timescales and standards defined by Team Leader or Project Leader.
• -Develops end to end technical understanding of the Customer application and dependent components and applies such knowledge to generate desired business outcomes.
• Participates in projects and initiatives aimed to maintain and evolve the application.
• Follows the company’s IT best practices and security guidelines.

Business Knowledge

• Combines technical skills with business awareness to get a bigger picture understanding of the Service Reliability Engineering DCS division and Amadeus.
• Gains an appreciation of the standards of work required, project life cycle and Amadeus methodologies.

Dev Management

• Oversee the software development team, driving the delivery of high-quality, scalable software solutions.
• Set clear development goals, priorities, and timelines in alignment with business objectives.
• Manage the software development lifecycle, from design to deployment.
• Foster a culture of innovation, code quality, and continuous learning.
• Collaborate with product management and stakeholders to define project requirements and specifications.
• Ensure adherence to coding standards, best practices, and quality assurance processes.

Team Management

• Recruit, onboard, and retain top talent in DevOps and development.
• Provide coaching, mentorship, and performance feedback to team members.
• Foster a collaborative and inclusive team environment.
• Manage resource allocation and workload balancing.
• Conduct regular performance evaluations and goal-setting.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Manager II, Customer Engineer - Shift Supervisor (M2)

Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.

Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.

Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.

Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. 

Functional Knowledge

• Demonstrates understanding and application of procedures and concepts within own job family  and basic knowledge of other related job families.

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

• Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues

• May be required to interact with outside customers, vendors or suppliers

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

#LI

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$76,000.00 - $104,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

24WD74832

Position Overview

This position leads a country aligned contact centre team with a focus on helping customers adopt industry-leading 3D design, engineering, and entertainment software, by providing solutions, direction, and troubleshooting for technical support issues. It also leads the evolution of proactive support by delivering capabilities that aid our customers in their adoption of Autodesk products, as well as providing a country language and cultural lens to the customer and team experience. This position reports to the Director of Customer Technical Success, APAC.

Responsibilities

Lead a country focused, mixed industry contact centre team

• Lead a team of mixed industry specialists accountable for supporting technical needs and operational performance

• Lead with a strategic focus on the customer including customer metrics, customer relationships and executing on strategies to meet customer needs

• Demonstrate thought leadership and global scope through processes, operations, initiatives, or improvements and work with peers to ensure global operations alignment and practice

• Liaise with leadership to contribute to setting organizational vision and for input and actions on priorities and tasks

• Investigate and ensure resolution of escalated issues related to service delivery and customer satisfaction, and ensure timely communication to customers and appropriate stakeholders

• Advising on budget asks and resourcing by working closely with requestor and leadership on customer or employee value

Drive or lead innovative improvements

• Influence and drive the strategic mission by owning global or local strategic project(s) or program(s)

• Create and own local country based strategy

• Interface with program and project managers to prioritize programs and initiatives that support Customer Technical Success strategy and vision, policy, process, documentation, and training

• Proactively identify improvements to promote efficiency and improvements to the local language and culture customer experience

• Identify and manage the implementation of processes and plans to ensure effective delivery of technical support services for Autodesk products

Lead and motivate talent

• Manage and implement employee Human Resource programs and initiatives; ensure implementation of activities including but not limited to employee performance plans, onboarding programs, employee development and coaching initiatives

• Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards

• Ensure staff are adequately prepared to support products through training, processes, and programs

Lead with Accountability, Communication and Relationships

• Develop local relationships, drive alignment, understanding and results needed to achieve customer satisfaction and business objectives

• Establish effective working relationships and collaboration to improve the processes for product quality, communication, and team engagement. 

• Sponsor or lead local site engagement activities including monitoring site sentiment, location dynamics, facility configuration, and promoting a deeper sense of community.

• Respond to site/area emergencies and liaise with appropriate parties to take necessary steps

Additional experience in other areas will be considered

Minimum Qualifications

• Bachelor's degree or equivalent work experience

• People management experience in a technology or customer support industry, or equivalen

• Proficient in CRM, Knowledge capture tools, and processes

• Strong written and verbal English and Mandarin/Chinese communication skills

Preferred Qualifications

• Proficiency or familiarity with using Autodesk products

• Experience with cloud/SaaS-based applications

• Experience managing or working in a hybrid team

• Experience with using metrics/data to develop meaningful insights and actions

The Ideal Candidate

• People-minded: empathizing with, responding to, and problem-solving customer issues

• Prompt: making timely decisions based on sound logic and consideration of the consequences

• Motivated: having a keen sense of ownership with a bias for action and a willingness to roll up sleeves

• Organized: clarifying assignments, prioritizing work, and attending to detail to ensure work is done in a timely and high-quality manner

• Strategic: offering articulate recommendations and rationale and building support with key decision makers

• Attentive: actively listening to others to communicate clearly and concisely

• Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills

• Influential: being a role model, inspiring others, and affecting a positive impact

#LI-KC1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Job Description:

1. Plan the maintenance schedule and ensure that the work schedules are executed as planned.

2. Review and check the service reports and ensure the information is accurate for the purposes of quotation submission or invoicing for completed works or following up action if required rectification works.

3. Assign tasks to the team when there are breakdown calls from the clients.

4. Monitor and follow up on procurement of parts.

5. Ensure the sub-con workers follow proper work processes.

6. Perform price negotiation to meet the budget.

7. Ensure the spare parts / equipment are always maintaining at the minimum stock inventory level.

8. Provide supervision to the Engineers and Technicians for day-to-day work activities.

9. Follow up payment from the customers.

10. Forecast future manpower needs to ensure there is sufficient manpower to perform the assigned tasks.

11. Co-ordinate with the project teams for projects handover.

12. Arrange and conduct training for the staff.

13. Other duties as assigned,

Job Requirements:

1. Diploma / Degree in Engineering.

2. At least 3 years of work experience in BMS or ELV.

3. Good management Skills.

4. Pleasant personality, excellent customer service skills and able to build and maintain a positive relationship with customer satisfaction.

Other info:

· Company specializes in integrated automated systems

· Salary $2800 - $5000

Interested candidates, pls apply with resume in MS Word format

You may email to sylvia@recruitspecialists.com.sg

EA License No: 17C8809

EA Reg No: R1108561

This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.

Key Responsibilities:

- Client Support: Assist clients in understanding and utilizing data from ITCH operations.

- Address any queries or issues, ensuring a high level of customer satisfaction.

- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.

- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.

- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.

- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.

- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.

Qualifications:

- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.

- Professional technical maritime certificates, or Diploma in Marine Engineering.

- Technical proficiency, with the ability to understand and operate equipment.

- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.

- Good communication and presentation skills.

- Collaborative mindset, able to work closely with the sales team.

- Benefits:Opportunity to be a part of a dynamic and innovative team.

- Exposure to diverse regions and maritime operations.

- Competitive salary and benefits package.

Employment Type
Full-time

Edit job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Support Service Manager Position Summary

As a member of the Support Service Management team, we provide a personalised support service to our Ultimate Success plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalised support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager.

The Support Service Manager (SSM) will coordinate and collaborate with Ultimate Success plan customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved visibility during issue resolution, regular support experience data and trend analysis, personalised updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Adobe Consulting Services organisations.

What You’ll Do

Key aspects of this role include the following activities:

• Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers
• Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team
• Leads regular support case queue reviews with the customer team members, ensuring accurate prioritisation of issues, visibility on progress and latest updates as well as next steps
• Provides oversight and ownership of any critical support issues and provides ongoing and personalised customer management and updates through to resolution of the issue
• Contributes to the service review, focussing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement
• Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified
• Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement
• Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer

What you need to succeed

Business Insight

You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills, are forward-thinking and have experience working with data sets to identify common data trends.

You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality.

Results Focus

You have with strong mentoring and coaching skills enabling the team to deliver their best. You focus on long term sustainable strategic improvements in favour of short-term results.

Influential

Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.

Strong Communication Skills

• Highly articulate and presents plans and ideas in a compelling manner.
• Communicates with energy and enthusiasm.
• Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them.
• Able to build and communicate customer service reviews and set expectations according to business decisions.

Support Experience

You will have experience supporting high profile Enterprise customers or managing customer success and are a creative problem solver who is passionate about customer success and premium service delivery.

You have experience in and enjoy collaborating with a wide range of team members in order to meet key performance indicators.

Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial.

Excellent organisational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Position Summary

As a member of the Support Service Management team, we provide a personalised support service to our Ultimate Success plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalised support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager.

The Support Service Manager (SSM) will coordinate and collaborate with Ultimate Success plan customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved visibility during issue resolution, regular support experience data and trend analysis, personalised updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Adobe Consulting Services organisations.

What You’ll Do

Key aspects of this role include the following activities:

• Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers
• Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team
• Leads regular support case queue reviews with the customer team members, ensuring accurate prioritisation of issues, visibility on progress and latest updates as well as next steps
• Provides oversight and ownership of any critical support issues and provides ongoing and personalised customer management and updates through to resolution of the issue
• Contributes to the service review, focussing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement
• Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified
• Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement
• Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer

What you need to succeed

Business Insight

You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills, are forward-thinking and have experience working with data sets to identify common data trends.

You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality.

Results Focus

You have with strong mentoring and coaching skills enabling the team to deliver their best. You focus on long term sustainable strategic improvements in favour of short-term results.

Influential

Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.

Strong Communication Skills

• Highly articulate and presents plans and ideas in a compelling manner.
• Communicates with energy and enthusiasm.
• Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them.
• Able to build and communicate customer service reviews and set expectations according to business decisions.

Support Experience

You will have experience supporting high profile Enterprise customers or managing customer success and are a creative problem solver who is passionate about customer success and premium service delivery.

You have experience in and enjoy collaborating with a wide range of team members in order to meet key performance indicators.

Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial.

Excellent organisational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Manager IV, Customer/Field Service Engineer (M4)

** Experienced in semiconductor manufacturing and wafer fab equipment **

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements.

Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance. Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

• Communication of business progress and all related action.

• Setting goals and controlling achievements.

• Establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required. Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

• Reduce cycle time

• Drive continuous improvement of technical performance 

• Empower the work force

Functional Knowledge

• Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience)

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

#LI

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$112,000.00 - $154,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.