Total 4,413 Software Engineer job vacancies in Customer Service category in The United States of America

Job Role

- Conduct preventive maintenance & submitting meter reading in time.

- Provide maintenance and repair issues.

- Providing routine service and maintenance to copiers, scanners, printers, and fax machines

- Setting up and installing new printers, copiers, scanners, and copier management software

- Managing orders and stock of new equipment, parts, and materials.

- Able to advice customer issue explain on site

- Can work independently, establish good relationship with customers and employees.

- To service, and repair a variety of printers, copiers, and scanners In this role

- Keeping abreast of the latest technologies and practices in the industry.

Reports

- Prepare & update monthly reports

- Diagnose / Tech report if require

Responsibility

 At least a Higher Nitec or equivalent in engineering, business or a related field is required.

 Professional Industrial Certification would be an added advantage

 No experience required as on job training will be provided.

 Valid driver's license and reliable transport preferred.

 Basic written and verbal communication skills.

 Preferred Proficiency in MS Office software (excel)

 Able to work unscheduled hours.

 Good communication and interpersonal skills

 Participate in various learning experiences, which may include attending workshops and training sessions external certification.

 Keeping abreast of the latest technologies and practices in the industry.

Job Description & Requirements

Responsibilities:

• To provide technical services and support of hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices
• Network and security troubleshooting
• Handle investigation of IT technical issues raised by users
• Coordinate with Project Lead on field visits and other technical matters
• Escalate service issues that cannot be completed within agreed service levels or timeline
• Communicate with users as required, in keeping users informed of incident progress.

Requirements:

• Possess Diploma in any relevant Information Technology / Computer Science field
• Candidates with min 2 years of experience working in the IT field will be an added advantage
• Diagnosis skills of technical issues
• This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.
• Good interpersonal skills and team player
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast moving environment
• Candidates must be able to commit for rotating shift pattern and comfortable to work in hospital environment.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

The Opportunity

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

Main Duties

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure high level of customer satisfaction and effectively manage customer expectations

· Prepares monthly reports to present the overall performance of the service and technical application management

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.

· Maintain online service documentation on the Esco distributor intranet

· Perform troubleshooting, commissioning, certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

· Diploma or Degree in Engineering

· With at least one (1) year working experience in equipment repair and troubleshooting

· Good command of spoken and written English

· Good analytical and problem-solving skills

· Willing to travel locally and abroad

Do you have an inquisitive mind and do you like solving problems? Are you an independent and self-motivated individual? Are you looking for an engineering job that combines your excellent AV knowledge with your enthusiasm about the latest AV technologies in the market?

We believe in delivering excellence and if you share the same motto, come join the team!

The Responsibilities:

For this role, you will be traveling from sites to sites; be responsible for maintaining, operating and troubleshooting client’s AV / VC systems. You will act as the first contact point on all advisory matters pertaining to our client’s system. You will also be the pillar of support for our clients during key events and meetings.

From time to time, you may have to support the Engineering team for other related duties.

The Pre-Requisites:

• Preferably at least two years of experience in the operation, engineering and / or installation of AV systems. A strong knowledge of audio, video and networking engineering fundamentals.
• Experience of touch screen based control systems and video conferencing technology.
• Strong customer service skills.
• Positive attitude and incredible work ethics
• Team player and can work independently.
• Demonstrate a good level of negotiation and communication skills, both internally and with external clients.
• Drive to exceed expectations and in delivering excellence.

Come join us, we will prepare you for a fulfiling journey :)

Job Description

1. On-site semiconductor equipment installation, commission & technical support.
2. Resolve technical issues on equipment, process, software.
3. Understanding of the Etch / Clean / Deposition hardware is an advantage.
4. Perform installation / de-installation from layout to commission.
5. Coordinate logistics arrangement.
6. Ensure good Environment Health Safety (EHS) compliance.
7. Preparation of technical issue report.
8. Able to work in Cleanroom environment.
9. Willing to support short term, overseas assignment
10. Minimum 2 years working experience in the field of Equipment maintenance.n Preferably with experience in Semiconductor Industry with technical hands-on experiences.
11. Candidates with no experience are welcome, as training will be provided.
12. A competitive remuneration package will be offered to the successful candidate.

Job Requirement

1. Should be self-motivated, self-starter, eager to learn and good team player. Ability to work under pressure.
2. Dynamic and committed with proactive working attitude ( good initiatives, excellent interpersonal and problem -solving skills ).
3. Possess production hands-on experience / strong capability in equipment
4. Strong knowledge of project management skills.
5. Product training will be provided.
6. Minimum Diploma in Electrical/ Electronic Engineering/Semiconductor or its equivalent for Field Service Engineer position.
7. Minimum ITE/NTC in Electrical/Electronic/Mechatronics or relevant engineering field for Associate Engineer position.

Main Activities:

• 50% on board

• 50% support at the office

• Perform servicing, repairs and maintenance on related industrial equipment (diesel engine, auxiliary engine, Volumetric Meter,etc)

• Good knowledge of high speed diesel engine

• Able to prepare a hand-written work done, with data recorded as per format templates and service report with photos, upon completion of job.

• Experience in handling harbourcraft vessels/small barges operation or coastal bunkering operation

• Liaise with customers on delivery schedule by bunker barges and requirement

Requirements:

• Certificates or Higher in any Marine or Mechanical or Automotive or Engine or equivalent engineering

• Min 2 years of working experience in Engine, Genset or automotive or Marine industries

• Familiar with Singapore port waters

• Valid MPA Helmsman / Steerman (Port limit) license is an advantage but not a must

• Good knowledge in MS Office.

Anton Paar Singapore Pte Ltd | Singapore, Bukit Batok Crescent

Anton Paar is a world-renowned company specializing in the measurement of density, concentration, material characterization, and rheometry. We manufacture high-end measuring and laboratory instruments for industry and research, providing cutting-edge solutions to our customers worldwide.

We have an immediate opportunity available for a Service Engineer based in Singapore.

Responsibilities:

• Provide quality support to all customers’ technical enquiries.
• Perform service tasks independently (eg: installation, commissioning, repair, preventive maintenance, relocation, etc) on-site and in-house.
• Create, maintain and update various document reports in the CRM system in accordance with company requirements;
• Providing excellent customer support. This includes responding to customer inquiries, addressing concerns or complaints in a timely manner and ensuring that customers are satisfied with the service provided.
• Effective collaboration and communication within the sales and service team to ensure that customer needs are met.
• Supporting the sales of service contract.

Requirements:

• Diploma in Electrical/Electronics engineering.
• 1-2 years with similar work experience (Fresh grads with the right mindset are welcome).
• Proficient in troubleshooting and repairing laboratory analytical instrument is an advantage. This may include knowledge of electrical systems, mechanical systems, software applications, and hardware components.
• Must be able to quickly identify and resolve issues in a variety of situations. Strong problem-solving skills and the ability to think critically are essential.
• Highly motivated individual capable of completing all assigned tasks with minimal supervision.
• Possess a valid class 3 driving license and own vehicle is a plus.

We offer you:

• Base salary plus attractive commission scheme.
• Potential for growth within a dynamic company.
• Medical and dental insurance covered.
• Annual health check allowance.
• 21 days of annual leave.
• Personal performance & company bonus.

Job Description:

• Rollout IT focus strategy projects such as 100% uptime, IT Security and Data protection and EGAP modernization application tools.
• Apply prescribed IT Service Management processes and report on Critical Success Factors, Key Performance Indicators, Activity Metrics and business impacts.
• Deliver on assigned tasks to execute IT Service Management projects / deployment, provide project updates and escalations on any issues encountered.
• Provide IT Security and Data Protection related end client support for incident, vunerablities and compliance patching.
• Report, escalate to IT Security Senior Manager and fix (with resolution provided) any IT Security and Data Protection end client issues.
• Reporting, escalate to Senior Service Engineer and fix (with resolution provided) for any EGAP modernization/Core application tools.
• Provide level 1 technical and business application support (such as MS Teams, Microsoft Office 365, Sharepoint, EGAP applications and Operational devices) through incident management and in accordance to ticket resolution SLA.
• Provide onsite support, perform Contigency Recovery actions and monitor ticket SLA during critical operational outages to minimize Business Impact with 100% uptime focus.
• Responsible for user onboarding and off boarding for PC deployment/return, loan items, user accounts creation/deletion.
• Responsible for PC deployment/return, loan items deploy/return, user accounts creation/deletion is done during user onboarding and off boarding.
• Conduct proper pre-testing for Phyiscal and Virtual townhall support and escalating any issues encounters during pre-testing to Service Management Senior Service Engineer/Project Manager.
• Update Site hardware (PCs, Printers, Meeting Rooms Equipments) and software license inventories.
• Report any IT related equipment fault that occurs onsite to Service Management Project manager and escalate to Service Management Senior Manager if fault is not fixed.
• Provide IT remote support for work from home users with the company implementation of Mobile Work Policy.
• Perform AOH Level 1 IT support duty as assigned.

Field Engineer Responsibilities:

• Conducting site visits, monitoring schedules, and supervising technicians.
• Running field operations, offering technical support, and troubleshooting on-site issues.
• Ensuring on-site efficiency and safety at all times.
• Estimating costs, approving project designs, and preparing contracts.
• Analyzing data, monitoring expenditure, and drafting progress reports.
• Overseeing equipment testing, maintenance, installation, and planning.
• Mitigating risk, ensuring compliance, and evaluating environmental impact.
• Directing staff, contractors, engineers, and other on-site personnel.
• Meeting with clients and stakeholders.
• Drafting and submitting reports to superiors and other key individuals.

Field Engineer Requirements:

• A bachelor's degree in computing/engineering relevant to our industry.
• Proficinet in Programming and controls (BMS)
• Fresh Graduates or least 1-2 years of experience in a field-related role.
• Excellent problem-solving skills backed by solid technical knowledge.
• A versatile and service-oriented mindset.
• Good understanding of safety guidelines.
• Great communication skills.
• Technically savvy and computer literate.
• Strong multitasking abilities.
• Analytical and critical thinking skills.
• Ability to work under pressure and complete tasks in a timely manner.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Technology Save job L1/ 2 Support Engineer Job details Location: Sydney Salary: 80000 Job Type: Permanent Discipline: Technology Reference: 110637 Posted: about 8 hours ago Share this job Job description Join a boutique MSP and gain valuable and diverse experience with a wide range of technologies.  Up to $80,000 per annum including superannuation  Permanent opportunity Location - Sydney CBD About The Company Are an established, boutique MSP that provides outsourced support for our Clients who are small to medium sized enterprises in Sydney and around the country. Our business is growing, and we are looking for an energetic, detail oriented, and experienced technician to join our team. The role is Customer Service focused and requires a broad range of technical ability and problem- solving skills. Since we are a boutique service provider, you will be exposed to our Client’s environments from end-to-end. Being able to interpret our Client’s issues, needs and questions is essential as…

Click here to view more detail / apply for L1/ 2 Support Engineer

The Opportunity

• Permanent role
• Work location: West Region
• Work hours: Monday- Friday, 9am - 6pm (standby on weekends)

Our client, a prominent multinational corporation specializing in Heavy Construction and Machinery, is seeking an Engineer with robust technical proficiency in Heavy Vehicles. This individual will be tasked with offering technical support to end users in Singapore, Malaysia, and Indonesia.

The Job

• Diagnose, adjust, repair, or overhaul mobile crane and crawler cranes.
• Conduct new or used crane training and commissioning.
• Conduct crane inspections, prepare inspection reports, and recommend new replacement parts.
• Conduct crane erection training for mobile telescopic and crawler crane types.
• Apply electrical, electronic, hydraulic, and mechanical theory and related crane knowledge to rectify crane faults.
• Perform crane fault diagnostics using Software (i.e., Sculi, LIDIA, etc.)
• Test mechanical and electrical products and crane equipment after repair or modification to ensure proper performance and compliance with manufacturer’s specifications.
• Dismantle and reassemble heavy equipment using hoists and hand tools.

The Talent

• Minimum of 5 years of pertinent experience within the crane industry, demonstrating a deep understanding of its operations and requirements.
• Possesses fundamental knowledge of hydraulic and electrical systems, crucial for effective troubleshooting and maintenance.
• Capable of working in a heavy machinery environment, including tasks under chassis or at heights, ensuring safety protocols are followed meticulously.
• Due to on-site crane servicing responsibilities, must meet physical demands such as lifting and carrying wire ropes, climbing ladders and stairways, frequent stooping, kneeling, crouching, crawling, and requiring significant finger dexterity.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to Andy.muhammad@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Serves customers by identifying their needs and engineering adaptations of products, equipment, and services.
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support.
• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers in a position to understand service requirements.
• Provides product, service, or equipment technical and engineering information by answering questions and requests.
• Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.
• Prepares cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel.
• Determines improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Complies with local legal requirements by studying existing and new legislation, and anticipating future legislation.
• To ensure the maintenance programs and rectification jobs are managed by a team of technical officers and technicians efficiently.
• To ensure all works carried out safely and/or in accordance with safety procedures.
• Any other tasks assigned by leader.

Qualification:

- Minimum Diploma in engineering.

- Able to guide and troubleshoot ACMV faults.

- Good communication skills both verbal and written.

- SG Class 3 Driving License preferred.

- Familiarity with office software and phone systems.

- Has a good safety mindset and displays good WSH behaviour.

Assistant Service Engineer / Service Engineer

Working days: 5 days, 9am to 6pm (might need OT)
Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
Salary range: $3000 - $4000.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279