Total 6 Contract Social Media Analyst job vacancies in The United States of America

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

Job title : Freelance Sales Executive

Company : Britishpedia Media Group Sdn.Bhd.

Employment type : Contract / Remote

Commission : Full Commission Avg earning of RM5000 - RM10000  ( unlimited potential earning )

Location : All states ( include Sabah & Sarawak )

About the company :

BPH - British Publishing House was founded in 2013 as a leading publishing house that specializes in sharing the inspiring life stories of successful individual across Europe . We have expanded our operation into Malaysia and Singapore and will be expanding to other countries in Asia in the coming years. BPH offers a dynamic working environment with exceptional earning potential for the chosen candidates. 

Join our team as a Sales Executive cum Interviewer to embark on an exciting journey to meet with Successful Personality to share their life inspiring stories. Your role includes conducting interview, documenting the achievements and presenting the personality our exclusive range of products offering.

Responsibilties :

- Conduct market research to identify interview & selling possibilities and evaluate personality needs

- Invite personality for an interview via various communication channels

- Actively seeking out new sales opportunities for interview invitation through networking & social media 

- Schedule an interview appointment with the personality and conduct the interview base on BPH standardize questionnaire 

- To conduct min 10 - 15 interviews monthly

- Product presentation & offering to the personality

- Drafting the biography & others in our CRM system

- Follow through with the personality

- Collaborate closely with the TMs to achieve personal target and company target as a whole

Requirements :

1) Must possess at least SPM/ O-Level , Diploma or Degree in any field. 

2) Proven min 2 years sales experience 

3) Proficiency & Fluency in English is essential

4)  Fast Learner and passion for sales

5) Strong writing, interpersonal , communication & listening skills.

6) Ambition & Drive

7) Willingness to accept responsibility & to embrace work challenges

8) Self motivated & able to work independently 

Benefits :

1) Unlimited earning potential

2) Career development & growth

3) 2 full days training provided

4) Selling materials provided includes Cabra Encyclopedia

5) Work remotely & flexible hours

職稱 : 自由銷售主管

公司：Britishpedia Media Group Sdn.Bhd.

僱用類型：合約/遠端

佣金：全額佣金平均收入 RM5000 - RM10000（無限潛在收入）

地點：所有州屬（包括沙巴和砂勞越）

關於公司 ：

BPH-英國出版社成立於 2013 年，是一家領先的出版社，專門分享歐洲成功人士鼓舞人心的生活故事。我們已將業務擴展到馬來西亞和新加坡，並將在未來幾年擴展到亞洲其他國家。 BPH 為所選候選人提供充滿活力的工作環境和非凡的收入潛力。

加入我們的團隊，擔任銷售主管兼面試官，踏上一段激動人心的旅程，與成功人士會面，分享他們鼓舞人心的人生故事。您的職責包括進行採訪、記錄成就並展示我們獨家產品系列的個性。

職責：

- 進行市場研究以確定面試和銷售的可能性並評估個性需求

- 透過各種溝通管道邀請名人接受採訪

- 透過網路和社群媒體積極尋找新的銷售機會進行面試邀請

- 與人物預約面談，並根據 BPH 標準化問卷進行面談

- 每月至少 10 - 15 次訪談

- 產品展示和個人化產品

- 在我們的 CRM 系統中起草傳記和其他內容

- 遵循個性

- 與TM密切合作，實現個人目標和公司整體目標

要求 ：

1) 必須至少擁有 SPM/ O-Level、任何領域的文憑或學位。

2) 至少 2 年銷售經驗

3) 熟練且流利的英語至關重要

4）快速學習與對銷售的熱情

5) 較強的寫作、人際溝通、溝通和傾聽能力。

6) 雄心與動力

7）願意承擔責任並接受工作挑戰

8）自我激勵，能夠獨立工作

好處 ：

1）無限的收入潛力

2) 職涯發展與成長

3）提供2天全天培訓

4）提供的銷售資料包括Cabra百科全書

5) 遠距工作且工作時間靈活

• 對產業/業務領域、相關IT功能產品及應用等的概念認知
• 能夠透過多個場景識別和定義需求，以評估真正的業務問題，並隨後與業務和最終用戶驗證任何更新
• 能夠理解、解釋並向業務、最終用戶和技術團隊有效傳達需求和業務場景
• 需要人壽保險經驗
• 需要 Integral Life(Life/Asia) 或其他基於 CSC SMART/400 的申請經驗
• 良好的英語口語和書面能力
• 擁有Integral Life（人壽/亞洲）保險產品表設定經驗為優勢。
• 至少 1 至 4 年相關經驗。

津貼和福利

• 中心位置
• 開放文化

• Using social media marketing tools to create and maintain the company’s brand
• Working with marketing professionals to develop social media marketing campaigns
• Interacting with customers and other stakeholders via the company’s social media accounts
• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs