Total 4,099 Service Consultant job vacancies in Subang Hi-tech Industrial Park

• To service existing customer base and be proactive in identifying new customer
• To reactivate inactive / dormant customers to expand customer base
• To drive sales and ensure customers are updated with latest product offerings
• To prepare quotation, follow up on sales, and provide after sales service to customers within assigned territory
• To collaborate closely with SRI’s production and logistics teams to ensure smooth order progress
• To ensure customers' payments are made on a timely basis
• To provide regular status reports to sales management which include forecast, pipeline and activity summary information to ensure department KPIs are met
• To develop actionable sales strategies together with sales management in order to achieve and / or exceed the team sales target

Job Requirements:

• 1-2 years of working experience in a related field is an advantage
• Excellent in verbal and written communication in English and Malay, Mandarin is an added advantage
• Able to work independently, be highly motivated and target driven
  Proficiency in Microsoft Excel
• Experience with using Oracle Netsuite is a bonus

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

• 服務現有客戶群並積極尋找新客戶
• 重新激活不活躍/休眠客戶以擴大客戶群
• 推動銷售並確保客戶了解最新產品
• 為指定區域內的客戶準備報價、跟進銷售並提供售後服務
• 與SRI的生產和物流團隊密切合作，確保訂單順利進行
• 確保客戶及時付款
• 向銷售管理層提供定期狀態報告，其中包括預測、管道和活動摘要信息，以確保滿足部門 KPI
• 與銷售管理人員一起制定可行的銷售策略，以實現和/或超越團隊銷售目標

工作要求：

• 具1-2年相關領域工作經驗者優先
• 擅長英語和馬來語口頭和書面交流，普通話是額外優勢
• 能夠獨立工作，有高度的積極性和目標驅動
  熟練使用 Microsoft Excel
• 有使用 Oracle Netsuite 經驗者優先

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Job Responsibilities: 

• Develop and implement an effective credit score model or scheme for customers and maximize the company’s profitability and value in the market. 
• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other advanced predictive technologies, segmentation, and optimization tools in strategy development.
• Develop and maintain user requirements, parameters, and configurations of rating system for different customer segments.
• Research and implementation of effective use of AI solutions.
• Identify data trends via deep data analytics and summarize key findings for Score Card Improvement.
• Research and study, introduce and verify new function of next generation innovative operation. 
• Monitor, evaluate, and improve Score card and rule engine management from profitability point of view.
• Manage and monitor overall profitability by customer and merchant level.

Job Requirement:

• Minimum 10 years relevant working experience preferably in banking / financial institutions with at least 5 years management exposure.
• Result-oriented with an ability to develop and grow the department through intensive monitoring and mentoring.
• Strong analytical skills in credit risk assessment and credit score modeling.
• Proficient in SQL, Python/R, Data Mining (Feature engineering), MLOPS (Model Deployment & Maintenance), understanding on ML algorithm, AWS Cloud services (preferred but experience on other cloud services is acceptable).
• Good written and communication skills, analytical minded with a sense of accuracy.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilites:

• Accountable for the development and maintenance of credit policies, procedures, and guidelines to meet portfolio goals, credit line management and the execution of routines to monitor a full spectrum of process and performance MIS.
• Manage overall portfolio asset quality for entire credit spectrum across multiple products to be consistent with financial objectives.
• Monitoring of credit initiatives, maintaining data infrastructure to support initiatives, and reporting performance results / opportunities to Management on periodic basis.
• Able to analyze data trends via in-depth data analytics and provide observation / findings for policy revision.

Job Requirements: 

• Minimum 8 years experience with credit policy development and analytics from banking / financial institutions, preferably with experience in maintaining Decision Engines is an added advantage.
• Strong in business and credit risk analytical skills.
• Ability to manage multiple priorities and dealing effectively with demanding business partners.
• Good written and verbal communication skills.
• Good and balanced business acumen.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

概述：設計、配置和實施解決方案以滿足客戶的特定需求。與客戶/跨職能團隊合作，了解他們的業務流程、分析需求、開發高效且可擴展的程式碼，並為整個軟體開發生命週期做出貢獻。需要紮實的程式設計基礎、解決問題的能力以及客製化和整合平台以符合客戶業務目標的能力。

職責：

1、需求分析：

• 與客戶/利害關係人合作收集和分析業務需求。
• 將業務需求轉化為客製化和配置的技術規格。

2、實施：

• 開發並實施自訂腳本和工作流程以擴展系統功能。
• 自訂表單、記錄和欄位以與業務流程保持一致。

3. 整合：

• 將系統與第三方應用程式和系統整合。
• 制定並實施資料遷移策略。

4. 培訓與支援：

• 為最終用戶提供有關係統功能和最佳實踐的培訓。
• 為客戶提供持續支持，解決問題並根據需要實施增強功能。

5、品質保證：

• 對系統配置進行徹底的測試，以確保準確性和可靠性。
• 執行系統審核並提出改進建議以優化效能。

6. 文檔：

• 建立配置、自訂和整合的綜合文件。
• 維護最新的文件以供日後參考和知識轉移。

資格：

資訊科技、電腦科學或相關領域的學士學位。擁有豐富的軟體開發人員或類似角色經驗。精通一種或多種程式語言（例如 JavaScript、Html、CSS） 熟悉軟體開發方法和工具 出色的問題解決能力和對細節的關注。能夠與客戶和內部團隊協作。 NetSuite 認證是一個優勢。歡迎應屆畢業生申請。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會

1. Reports to the Marketing Manager/Director.
   Plans, initiates, build and maintain good customer relationships
2. Good command in written and spoken English and ability to respond on customer complaint in timely manner.
3. Participates in exhibition and Semiconductors  trade shows.  
4. Liaise with Technical team to provide feedback and inputs to support annual Quality audit process.
5. Liaise with Finance team on Sales order processing and credit control.
6. Liaise with Factory material planner for weekly shipments and delivery schedules.
7. Coordinate between Factory Engineering team and Customers on product FAI status.

Education Level

• Degree or diploma in Marketing / Mechanical Engineering

Skill & Experience

• Minimum 3 years experience in customer services environment / manufacturing environment
• Experience in manufacturing of Leadframes material for Semiconductor industry preferred.
• Good knowledge in engineering / Semiconductor products
• Knowledge in basic audit requirement for ISO9001:2008 QMS, ISO14001:2004 EMS, ISO/TS16949
• Ability to work independently and possess excellent communication skills, suitable for a multi-racial and multicultural environment.
• 
  Application Process: Interested applicants, please email your updated resume to HR@rokko.com.my. 
  Note: Only shortlisted candidates will be notified. We apologize for any inconvenience.

Perks & Benefits

• Personal leave
• Personal development opportunities

Interested candidates may Apply Online or Email to hr@rokko.com.my or kindly contact Ms Lim at 0 12-782 2770

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

1. 向行銷經理/總監報告。
   規劃、發起、建立和維護良好的客戶關係
2. 良好的英語書面和口語能力，能夠及時回應客戶投訴。
3. 參加展覽和半導體貿易展覽。
4. 與技術團隊聯絡，提供回饋和意見，以支援年度品質審核流程。
5. 與財務團隊就銷售訂單處理和信用控制事宜進行聯絡。
6. 與工廠物料規劃員聯絡，了解每週出貨和交貨時間表。
7. 就產品 FAI 狀態協調工廠工程團隊和客戶。

教育程度

• 行銷/機械工程學位或文憑

技能和經驗

• 至少 3 年客戶服務環境/製造環境經驗
• 有半導體產業引線框架材料製造經驗者佳。
• 良好的工程/半導體產品知識
• 了解 ISO9001:2008 QMS、ISO14001:2004 EMS、ISO/TS16949 的基本審核要求
• 能夠獨立工作並具有優秀的溝通能力，適合多種族和多元文化的環境。
• 
  申請流程： 有興趣的申請者，請將您更新的履歷寄至HR@rokko.com.my。
  注意：只有入圍候選人才會收到通知。很抱歉造成不便。

津貼和福利

• 事假
• 個人發展機會

有興趣的候選人可以在線申請或發送電子郵件至 hr@rokko.com.my 或致電 0 12-782 2770 聯繫林女士

Overview: Designing, configuring, and implementing solutions to meet the specific needs of clients. Work with clients/cross-functional teams to understand their business processes, analyze requirements, develop efficient and scalable code, and contribute to the entire software development lifecycle. Require a strong foundation in programming, problem-solving skills, and the ability to customize and integrate the platform to align with client business objectives.

Responsibilities:

1. Requirement analysis:

• Collaborate with clients/stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications for customization and configuration.

2. Implementation:

• Develop and implement custom scripts and workflows to extend system functionality.
• Customize forms, records, and fields to align with business processes.

3. Integration:

• Integrate system with third-party applications and systems.
• Develop and implement data migration strategies.

4. Training and Support:

• Provide training to end-users on system functionality and best practices.
• Offer ongoing support to clients, addressing issues and implementing enhancements as needed.

5. Quality Assurance:

• Conduct thorough testing of system configurations to ensure accuracy and reliability.
• Perform system audits and recommend improvements to optimize performance.

6. Documentation:

• Create comprehensive documentation of configurations, customizations, and integrations.
• Maintain up-to-date documentation for future reference and knowledge transfer.

Qualifications:

Bachelor’s degree in information technology, computer science, or related field. Proven experience as a software developer, or similar role. Proficiency in one or more programming languages (e.g., JavaScript, Html, CSS) Familiarity with software development methodologies and tools Excellent problem solving and attention to detail. Ability to work collaboratively with clients and internal teams. NetSuite certification is a plus. Fresh graduates are welcome to apply.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities

Company Description:

Upskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East and Europe region. With a strong, Front to Back expertise of the cash and derivatives markets, coupled to an in-deep knowledge of financial markets technologies, we provide smart, business-wise and efficient solutions.

Responsibilities:

As a Consultant, you will be working on various projects in the Capital Market, implementation and upgrade of new Trading System, Business expertise and support. You will be assigned multiple projects to manage and widen your exposure to the Financial Products and Domains.

You will work as a Business Analyst or Lead Business Analyst, gathering the requirements from Users (Traders, Quants, Dealers, Product Controllers, and other related team members), conducting the Unit testing and Users Acceptance tests, Troubleshooting and resolving issues with supporting units.

Possible project assignments:

- Back-Office and Processing: Implementing the Deal Life Cycle in a BO system, Validation of Confirmation and Settlement Documents
- Finance and Product Control: Accounting, PL computation and reconciliation, Valuation Models settings, Yield curve construction, Off-Markets Checks
- Middle-Office: Risk Management, Market Risk, Credit Risk, VaR, Stress-tests and backtesting
- Front-Office: Pricing Models Validation, Deal Capture Tools configuration, Risk Monitoring/ Control workflows, Streamlining processes for new products.

Requirements:

- Bachelor or Master Degree in Business Management, Finance or Financial Engineering
- At least 4 years Murex Experience in Capital Market projects or treasury support
- Exposure to Financial Markets and Derivative products
- Knowledge of Financial Business and Processes
- Ability to lead and manage the delivery of tasks to schedule
- Good analytical skills
- Highly committed and motivated to learn in the Financial Market
- Proactive with high organization skills
- Outstanding communication with the maturity to interact across senior people from the customer
- Proven track of records and references