Total 5 Service Consultant job vacancies in Information Technology category in Selangor

概述：設計、配置和實施解決方案以滿足客戶的特定需求。與客戶/跨職能團隊合作，了解他們的業務流程、分析需求、開發高效且可擴展的程式碼，並為整個軟體開發生命週期做出貢獻。需要紮實的程式設計基礎、解決問題的能力以及客製化和整合平台以符合客戶業務目標的能力。

職責：

1、需求分析：

• 與客戶/利害關係人合作收集和分析業務需求。
• 將業務需求轉化為客製化和配置的技術規格。

2、實施：

• 開發並實施自訂腳本和工作流程以擴展系統功能。
• 自訂表單、記錄和欄位以與業務流程保持一致。

3. 整合：

• 將系統與第三方應用程式和系統整合。
• 制定並實施資料遷移策略。

4. 培訓與支援：

• 為最終用戶提供有關係統功能和最佳實踐的培訓。
• 為客戶提供持續支持，解決問題並根據需要實施增強功能。

5、品質保證：

• 對系統配置進行徹底的測試，以確保準確性和可靠性。
• 執行系統審核並提出改進建議以優化效能。

6. 文檔：

• 建立配置、自訂和整合的綜合文件。
• 維護最新的文件以供日後參考和知識轉移。

資格：

資訊科技、電腦科學或相關領域的學士學位。擁有豐富的軟體開發人員或類似角色經驗。精通一種或多種程式語言（例如 JavaScript、Html、CSS） 熟悉軟體開發方法和工具 出色的問題解決能力和對細節的關注。能夠與客戶和內部團隊協作。 NetSuite 認證是一個優勢。歡迎應屆畢業生申請。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會

Overview: Designing, configuring, and implementing solutions to meet the specific needs of clients. Work with clients/cross-functional teams to understand their business processes, analyze requirements, develop efficient and scalable code, and contribute to the entire software development lifecycle. Require a strong foundation in programming, problem-solving skills, and the ability to customize and integrate the platform to align with client business objectives.

Responsibilities:

1. Requirement analysis:

• Collaborate with clients/stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications for customization and configuration.

2. Implementation:

• Develop and implement custom scripts and workflows to extend system functionality.
• Customize forms, records, and fields to align with business processes.

3. Integration:

• Integrate system with third-party applications and systems.
• Develop and implement data migration strategies.

4. Training and Support:

• Provide training to end-users on system functionality and best practices.
• Offer ongoing support to clients, addressing issues and implementing enhancements as needed.

5. Quality Assurance:

• Conduct thorough testing of system configurations to ensure accuracy and reliability.
• Perform system audits and recommend improvements to optimize performance.

6. Documentation:

• Create comprehensive documentation of configurations, customizations, and integrations.
• Maintain up-to-date documentation for future reference and knowledge transfer.

Qualifications:

Bachelor’s degree in information technology, computer science, or related field. Proven experience as a software developer, or similar role. Proficiency in one or more programming languages (e.g., JavaScript, Html, CSS) Familiarity with software development methodologies and tools Excellent problem solving and attention to detail. Ability to work collaboratively with clients and internal teams. NetSuite certification is a plus. Fresh graduates are welcome to apply.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

In This Role, Your Key Accountabilities Include:

• Responsible for overseeing the support and execution of ITS/OPS/MCS Sales requirement, including building, recommending, assisting and consulting the Sales Team on providing business value propositions to customers based on the customer requirements.
• To assist the Sales Team in ITS consulting activities from presentation, proposals and contract negotiations.
• To achieve and work on project scope, goals and deliverables that support business goals in collaboration with all parties.
• Manage ITS solutions & Services related information, presentation materials, relevant documents and market information for effective knowledge management for consulting purposes.
• Effectively communicate project & case expectations with all parties to ensure that deliverables are on time.
• Work closely with Sales and Enterprise Architecture Department to identify and create business value propositions that benefits the customer and increase KM ITS business revenue & profit.
• Oversee and prepare relevant RFP submissions and ensure all documentation in order and submitted within timeline.
• Work in liaison and collaboration with other departments in creating project teams within the Company including outsourced third-parties and KM Regional as well as KM global team.
• To oversee progress of steering committee report and meeting for ITS roll-out and OPS fleet deployment and advice team members accordingly.
• Responsible in analyzing assessment/requirement-study information and data to provide solutions and recommendations to improve customer work process in line with client strategic direction and goals.
• To consult customers on the best approach to using and deploying KM ITS Solutions and Services as well as assist the implementation team in aligning customer objectives with the implementation
• Responsible for coordinating and support ITS project deployment, implementation and service delivery teams in achieving customer requirements.
• Requirement to travel in providing support on ITS/OPS/MCS case related activities nation-wide.
• To perform any other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma, Professional Certificates or equivalent in Computer Science / Information Technology
• Fresh graduates are encouraged to apply
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English language for both spoken and written.
• Presentation skill is a must.
• Willing to travel.
• 1 Full-time/Permanent positions available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Responsible in achieving company objectives by assisting Applied Sales Engineer to provide air-conditioning solutions to customers.

How you will do it:

• Understand customers’ requirements for air conditioning equipment and solutions.

• Provide heat load calculations and estimation to customers base on standards, requirement and application.

• Prepare air Conditioning equipment selection, costing and budgetary to customers base on the required specifications.

• Conduct technical and product presentations to consultants & end users virtually and physically.

• Work with Applied Sales team & to seek potential customers in local market and maintain good relationships with the stakeholders of the projects.

• Prepare weekly sales report & project tracking record to analyze and track the status of the projects.

• Collect, gather and analyzes competitive comparisons, pricing trends, and market analysis of the competitor landscape.

• Provide feedback or voice of the customers to the company on market requirements and regulations.

• Integrate business strategy and develop specific objectives for Business within Singapore and extend to SEA region. Work with leadership team to define the optimal engagement model for an early engagement and sales opportunity and engage with Heads of sales wherever appropriate to support the model.
• Lead the development of client relationships with owners, developers, consultants and contractors to improve JCI positioning and ultimately command customer preference.
• Create a healthy mid-long term pipeline of projects for HVAC solutions through spec-in activities and key accounts/vertical development efforts.
• Study and analyze competitive environment to prepare monthly updates to Sales Leaders in SEA and in countries with information relevant to their markets.
• Assess, develop and maintain updated market share data in each country with objectives to grow JCI market participation year over year.   
• Develop client-specific engagement and implementation proposals.

What we look for:

• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• 5+ years of enterprise-level project or program management experience

• Possess senior level relationship in the building technologies market to support Sales Team in their sales efforts

• Proven leader and developer of people working in diverse team environments.

• Demonstrated technical and/or functional aptitude, and ability to engage with architects/owners/consultants or SME into pre-sales activities.

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent analytical & problem solving skill

• Business acumen, good interpersonal and communication skills

• Able to work independently with minimum supervision.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

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