Total 14 Service Consultant job vacancies in Petaling Jaya

• To service existing customer base and be proactive in identifying new customer
• To reactivate inactive / dormant customers to expand customer base
• To drive sales and ensure customers are updated with latest product offerings
• To prepare quotation, follow up on sales, and provide after sales service to customers within assigned territory
• To collaborate closely with SRI’s production and logistics teams to ensure smooth order progress
• To ensure customers' payments are made on a timely basis
• To provide regular status reports to sales management which include forecast, pipeline and activity summary information to ensure department KPIs are met
• To develop actionable sales strategies together with sales management in order to achieve and / or exceed the team sales target

Job Requirements:

• 1-2 years of working experience in a related field is an advantage
• Excellent in verbal and written communication in English and Malay, Mandarin is an added advantage
• Able to work independently, be highly motivated and target driven
  Proficiency in Microsoft Excel
• Experience with using Oracle Netsuite is a bonus

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

Responsibilities:

• Define project goals and objectives.
• Monitor and analyze project effectiveness using qualitative and quantitative tools.
• Recommend and implement modifications to improve effectiveness and attain project milestones.
• Organise, coordinate and monitor activities of assigned projects to develop and implement procedures,processes and systems.
• Educate employees in methods to ensure project continuity and completeness.
• Create detailed task lists and work effort assessment.
• Arrange short and long-term resource allocation plans based on input from all key players and team members.
• Manage schedules and risk management plans and provide serious deviations warnings hindering project results.
• Identify changes in work scope in the project plan.
• Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• Evaluate and analyze with team risks and issues compromising project results and develop plans to mitigate them.
   

Requirements: 

• Proven work experience as a Project Planner or similar role.
• Familiarity in project management, from conception to delivery.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Outstanding organizational skills, including multitasking and time-management.
• Excellent client-facing and teamwork skills.
• Knowledgeable with risk management and quality assurance control.
• Good working knowledge of Microsoft Project and Microsoft Planner.
• Hands-on experience with project management tools.

Perks & Benefits

• EPF
• SOCSO
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Annual Leave
• Company Trip
• Paid Sick Leave
• Annual Dinner

Company Overview: -

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Job Responsibilities: -

1.      To call customers and follow up on the contract renewal and outstanding

         payments

2.      To update customers’ information and details in the system

3.      To ensure monthly collection have been paid to meet the target

4.      To issue reminders, statement of account and invoices to client

5.      To prepare reports on collection activities

6.      Perform other related duties as and when is required

Job Requirements: -

1.      Candidate must pass at least SPM / Diploma / Degree or equivalent level

2.      Fresh graduate is encouraged to apply

3.      Able to communicate effectively with various types of customers

4.      Able to perform good collection result

5.      Positive attitude, self-motivated, ability to work as part of a team and

         independently

6.      Good analytical, problem-solving and communication skills

Perks & Benefits

• Casual dress code
• Medical insurance

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

• 服務現有客戶群並積極尋找新客戶
• 重新激活不活躍/休眠客戶以擴大客戶群
• 推動銷售並確保客戶了解最新產品
• 為指定區域內的客戶準備報價、跟進銷售並提供售後服務
• 與SRI的生產和物流團隊密切合作，確保訂單順利進行
• 確保客戶及時付款
• 向銷售管理層提供定期狀態報告，其中包括預測、管道和活動摘要信息，以確保滿足部門 KPI
• 與銷售管理人員一起制定可行的銷售策略，以實現和/或超越團隊銷售目標

工作要求：

• 具1-2年相關領域工作經驗者優先
• 擅長英語和馬來語口頭和書面交流，普通話是額外優勢
• 能夠獨立工作，有高度的積極性和目標驅動
  熟練使用 Microsoft Excel
• 有使用 Oracle Netsuite 經驗者優先

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

• Position: Customer Service Officer.
• Salary: RM 3000-4000.
• Location: 5-day week; Section 51,Petaling Jaya.

Chrisjac Recruitment are currently seeking a capable Customer Service professional for an established direct selling company who are pioneer in health and nutritional products across the Asia-Pacific region. The position of Customer Service Officer will be based at their corporate head office in Petaling Jaya.
About the job
As a Customer Service Officer, you will be required to provide a professional and courteous service to all distributors and direct customers.
The duties and scope of works will be:

• Manage service counter operations and interface with external and internal customers; handle queries from customerson back office matters.
• Handling daily orders and handle cash and all methods of payment from walk-in customers
• Liaise and coordinate with customers and courier service provider on delivery of products.  
• Provide information and advice on products,promotions and marketing activities. 
• Maintain complete and accurate records of all customers queries to ensure continuity of service.

The candidate

• Female preferred; age 23-35. Outgoing personality.
• Minimum SPM/UEC; however Diploma level qualification in Marketing, Nutrition, Pharmacy, Business or any other disciplines are most welcome.
• One to two years of relevant experience in customer service role,especially in healthcare industry; experience in the MLM industry will be an asset.
• Good communication and interpersonal skills.
• Good command of English plus conversant in BM, Chinese dialects/Mandarin.
• Mandarin speaking is highly desirable as this role requires dealing with large number of Mandarin speaking customers.

To be successful in this role, you must have keen interest and passion in nutrition/health food/products.  
This role is immediately available and candidate(s) who are deemed suitable will be invited for interview promptly upon receiving the application.  

Apply for the job
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online through JOBSTORE by clicking the apply link button 'Apply' below to submit your resume.
Alternatively, you may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：客戶服務主任。
• 薪資：RM3000-4000。
• 工作地點：每週 5 天；第 51 區，八打靈再也。

Chrisjac Recruitment 目前正在為一家成熟的直銷公司尋找一名有能力的客戶服務專業人員，該公司是亞太地區健康和營養產品的先驅。客戶服務官的職位將設在位於八打靈再也的公司總部。
關於工作
作為客戶服務官，您需要為所有經銷商和直接客戶提供專業和禮貌的服務。
工作職責和範圍是：

• 管理服務櫃檯營運以及與外部和內部客戶的聯繫；處理客戶對後台事務的詢問。
• 處理日常訂單並處理現金和上門客戶的所有付款方式
• 與客戶和快遞服務提供者就產品交付進行聯絡和協調。
• 提供有關產品、促銷和行銷活動的資訊和建議。
• 保留所有客戶查詢的完整且準確的記錄，以確保服務的連續性。

候選人

• 女性優先；年齡23-35歲。性格外向。
• 最低 SPM/UEC；然而，行銷、營養、藥學、商業或任何其他學科的文憑水平資格是最受歡迎的。
• 一到兩年的客戶服務相關經驗，尤其是醫療保健產業；傳銷業的經驗將是一項資產。
• 良好的溝通和人際交往能力。
• 精通英語並精通國語、中國方言/普通話。
• 會說普通話是非常理想的，因為這個職位需要與大量說普通話的客戶打交道。

要在這個職位上取得成功，您必須對營養/保健食品/產品有濃厚的興趣和熱情。
該職位立即可用，被認為合適的候選人將在收到申請後立即被邀請參加面試。

申請該職位
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊下面的申請連結按鈕「申請」提交您的履歷。
或者，您也可以透過我們的電子郵件將您的履歷直接轉發給CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

1. Managing and monitoring advisor and team performance to deliver KPIs, targets, quality standards and outcomes.

• Ensure the team achieves all set SLA’s, delivers a minimum 85% Quality Assurance score and that monthly 1-2-1s are had with each advisor.
• Deliver updates, participate and regularly host in our CS Operational Huddles to identify challenges and successes across the operation.
• Ensure that advisor records are kept up to date within the CS Management Hub and HR Personnel File.

2. Managing and monitoring the daily workload plan adherence to deliver optimal performance and KPI achievement

• Work closely with both your Team Manager and WFM Team, ensuring that your team are achieving business KPIs; also ensuring that individual performance targets are being met, including an adherence target of 95%.
• Support the team with handling escalated queries across all channels, ensuring that the highest standard of Customer Service is being provided.
• Promote our Goodwill Gesture structure across the operation, ensuring that the team are providing an exemplary level of Customer Service

3. Managing and developing the performance and potential of the team

• Work closely with your direct reports to promote best practice, conducting 2 quality checks per month and delivering valuable coaching and feedback for each quality check.
• Conduct a quarterly skills matrix in line with Talent Density, with the purpose of creating a PDP for each advisor to be reviewed within each 1-2-1.
• Adhere to HR and People policies, procedures and standards and be responsible for managing your team’s adherence to these policies.

4. Providing continuous improvement support to ensure that projects and continuous improvement activities land successfully in the team

• Act as a subject matter expert in your area, identifying and recommending areas in which processes can be improved and feeding this back to your Team Manager.
• Ensure that any changes are communicated and implemented in a timely manner.
• Communicate effectively within your team, promoting engagement and escalating relevant queries with the relevant stakeholders whilst ensuring your Team Manager is always informed prior to implementation of any change within the team.

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure