Total 5,538 Scientific Operations Manager job vacancies in Customer Service category in The United States of America

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Your responsibilities would include: Processing specimens, sub culturing of specimens, cleaning and maintenance of equipment, assisting BMS staff in analytical techniques, and use of automated equipment within Containment Level 3 laboratory. You would be using automated equipment and assist with its maintenance within Containment Level 2 laboratories. You would need to participate in Quality Assurance and Quality Control activities, and assist the department in maintaining UKAS accreditation. The postholder would participate in audit processes, drug trials, research projects as required.You would be assisting in the production of bacteriologicalculture media. You may be expected to provide emergency cover between the laboratories at Manchester Medical Microbiology Partnership. Selection process details STAGE 1 - APPLICATION & SIFT: You will be required to complete an application form. This will be assessed in line with the advertised essential criteria please do provide evidence of how you meet this. If you are successful at this stage, you will progress to an interview. STAGE 2 INTERVIEW This competition will involve an interview by video or onsite face to face. As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section). You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. Please note that you may be required to provide a presentation or undertake a test at interview. For further information on the selection process, please refer to the full job description. Expected Timeline: Advert close: 23:55hrs on 2nd May 2024 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Interviews: TBC Please note these dates could be subject to change.

We are delighted to be supporting Braintree Council to recruit an Operations Support Manager on a temporary basis for an initial period of 3 months.

The Opportunity:

We have an exciting opportunity for an Operations Support Manager to join our Operations team on a temporary basis.

The main focus of this role is to support the Strategy and Business Support Manager with development and delivery of Strategy and Business Support services within Operations, as well as helping them build and nurture partnerships with other organisations and deputise at partnership meetings. You will also be required to manage and provide support and guidance to the following teams within Operations – Business Support, Waste Minimisation and Sustainability and Systems.

Accountabilities:

To manage and support Supervisors and Officers in the smooth running and development of their teams and workload. This will include regular team meetings, 1:1’s with staff and working closely to achieve service related goals.
To promote and implement support and guidance by working with colleagues to identify and deliver new initiatives which support the Council’s vision. Ensure that project teams are focused on the need to deliver solutions that satisfy or exceed business expectations and may require ‘out of the box’ thinking to deliver truly innovative working methods that will make a difference.
Ensure compliance with, and the timely completion of, legal processes and compliance with corporate policies and procedures.
To be responsible and accountable for the waste minimisation and recycling, and the infrastructure/assets functions within the service. This will include service planning and implementation, management of the governance process, and preparation of management information / reports to Senior Management Team (SMT), Management Board and Members.
To be responsible and accountable for the Business Support team to ensure all relevant legislation and processes are being adhered to and to streamline processes where necessary.
To take a lead role in managing the project updates to the corporate project monitoring system, Pentana, in a timely manner.
To take responsible for preparing performance reports to present to SMT.
To take the lead on statistical and process benchmarking and soft market testing of services to enable meaningful comparisons to be made against other service providers in terms of both costs and performance.
Assist with the delivery of the Traffic Regulation (TRO) function in liaison with the North Essex Parking Partnership.
Undertake staff performance reviews, sickness absence interviews, disciplinary and capability investigations and including formal presentations to panels.
Develop and approach Equal Opportunities in terms of both service delivery and employment in accordance with the Councils policies and procedures.
Skills, Knowledge and Experience

Essential:

Substantial and successful experience in managing teams with effective results and development.
Educated to at least HNC/HND standard in a discipline relevant to the post or a clear demonstration that the equivalent depth of understanding has been gained through experience within career to date.
Strong presentation skills and able to project the appropriate image in all situations.
Strong communication skills with the ability to communicate at all levels.
Knowledge of the local government sector and challenges it faces.
Ability to confidently respond to complex issues.
Strong analytical and communication skills.
Ability to inspire, motivate in a positive way.
Excellent people management skills, to foster and build positive relationships between colleagues in various functions within Operations and colleagues in other services/directorates.
Ability to negotiate and influence others positively in order to achieve satisfactory outcomes relevant to the role.
Demonstrates a high commitment to equality, diversity and wellbeing through active promotion of these agendas.
Demonstrates an understanding of the organisational core values and behaviours and a commitment to apply them.
Desirable:

Experience of working in the waste related industry either in a public sector organisation or an organisation that provides services to the public sector.
Evidence of a commitment to further accredited professional development.
Strong evidence of adoption and use of digital technology.
Staff benefits

* Flexible working

* Free parking

* Learning and development for all staff

* Staff recognition schemes

* Employee assistance programme

Temporary (3 months), Full Time

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Job Requirements

• Bachelor’s degree with 3 years of working experience in Contact Centre as a Manager
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you.

Sales & Operations Manager

For Little Forest

Roles & Responsibilities:

Handle customer's enquiries on site and via whatsapp/email; Assist in check-ins and simple health checks of parents and children at the reception. Managing inventory of the centre including purchasing.

Managing our CRM system and booking system which include sales of our classes and programmes. Generating and analysing sales report and reporting to the Director on monthly sales figures.

Will be required to step in to assist classes when required.

Centre Operating Hours:

Our operating hours are Mondays to Thursdays; 8.30am to 5.30pm, Saturdays & Sundays; 8.30am to 5.30pm.

Job Requirements:

1. Have experience interacting with children from 6 months to 6 years old, comfortable working in a children-centric environment.

2. Comfortable to commute to Joo Chiat.

3. Have a good knack at handling difficult parents, via written communciation as well as F2F.

4. Able to write and communicate effectively and professionally.

5. Strong attention to details is a must.

6. Good punctuality, able to report on time at 8.30am every working day.

7. Able to work on one weekend - either Saturday or Sunday, subject to rostering.

8. Able to work independently as well as with a small team.

9. Able to work efficiently and multi-task in a fast-paced working environment

10. Is a Singaporean / SPR

Please only reply with the following only if you are able to fulfil the above requirements.

I) Expected Salary

II) Why did you leave your previous employment?

III) If currently employed, how long is your notice period?

IV) If your application is successful, when will you be looking to commence work?

V) Why would you like to join Little Forest?

VI) What do you expect from this job at Little Forest?

Thank you for taking time to answer the questions.

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team have been successfully delivered projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: Operations Support Specialist

Period: To start in December 2021

Responsibilities:

· Support and execute operational functions as part of the operations team to optimise efficiency and results.

· Coordinate with the client and stakeholders to manage operational activities and achieve customer satisfaction.

· Troubleshoot basic hardware and software issues on the ground at the client location.

· Gather requirements to create training scenarios using the simulation platform to meet training objectives.

· Support project and QA teams as and when required.

· Any other matters tasked by Management.

Requirements:

· Preferably Diploma in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.

· Experience in customer facing roles.

· Team player with good interpersonal, communication and problem-solving skills.

· Resourceful and able to work independently.

· Meticulous and able to multi-task.

· Interest in 3D simulation training.

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Posted: 12/03/2024

Closing Date: 30/04/2024

Job Type: Permanent - Full Time

Location: Hurstville

Job Category: Customer Operations


Right2Drive, part of Movigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.
 
Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.
 
We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.
 
About Us
We make a bad day better.
 
Our clients are not-at-fault drivers who have been in a motor vehicle accident. Theyve just

... Click here to view more detail / apply for Customer Operations Coordinator ? Copy

Job Description (Role & Responsibilities)

• Ensure smooth financial transactions by meticulously verifying invoices and supporting documents submitted by clients for financing. Proactively address any documentation issues to maintain efficiency and client satisfaction.
• Manage incoming payments from Clients and Customers with precision, facilitating timely processing and accurate allocation of funds. Follow up to obtain payment advice and ensure seamless financial operations.
• Ensure accurate and neat record-keeping and reconciliation of daily transactions in the factoring system and physical records.
• Compute and keep track to advise clients on funds available for drawdown and ensure compliance with the terms of the disbursement.
• Monitor submissions of monthly invoices and contract progress claims by Clients.
• Provide support to the Relationship Managers in servicing the Clients, eg request for financial accounts, submission of monthly bank statements, computation of late payment charges, preparation of legal documents etc.
• Prepare and mail monthly statement of accounts and advice to Clients and Customers.
• Filing of documents to ensure proper housekeeping of documents for easy retrieval.
• Support team's decision-making by preparing timely and accurate management reports to be submitted to Management, Relationship Manager, and Credit Risk officers
• Handle bank-related tasks efficiently, contributing to seamless financial operations.
• Proactively identify opportunities to improve productivity and mitigate operational risks by reviewing and providing feedback on operational processes and workflows.
• Any other ad-hoc duties assigned by the Department Manager.

Qualifications:

· Ideally experienced with SME Financial products.

· Minimum 4 years of experience, preferably in the finance industry

· Organised and meticulous with strong attention to details

· Proactive and solution-oriented, with a strong work ethic

· Demonstrate professionalism, maturity and confidence in handling diverse tasks

· Ability to work independently and adapt to changing priorities

· Good interpersonal and communication skills, both verbal and written

Benefits and Perks:

· Funding for ongoing learning and development.

· Tech support and provision of company-issued equipment.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Role Overview: To lead, coach & manage a team of Customer Service Officers (CSOs) and to monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork

• To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre
• People management – Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets. Directly accountable for individual appraisal and development
• Motivate and enable high performing and customer centric individuals
• Managing the flow of information within the team through coherent communication and information sharing within the team structure
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like
• Identity, Address, income status, Account holdings, Account transactions, Contact details. To ensure accuracy and compliant in all areas to prevent any data breach.
• Flexibility in work deployment and projects when business needs arise
• To proactively identify opportunities, broken journeys and process improvements within Customer Centre improving customer journeys. Support and lead operation improvement initiatives
• To handle customer’s escalation and provide effective resolution.

Requirements:

• At least 2 – 3 years of work experience while showcasing leadership qualities, preferably in a Contact Centre environment
• To be at least Dual skilled trained if not Multi Skilled trained in Banking Products and Services.
• Display strong leadership skills
• Good interpersonal skills
• Ability to champion the right culture with success
• Mature with the ability to align to management decision and execute actions effectively and efficiently
• Meticulous and patient individual with friendly disposition.
• Effective problem-solving skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

What we’re looking forDemonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).Demonstrate understanding and expertise to manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.Understand and share expertise on tyreconnect products and services.Motivation to grow authentic relationships to retain clients whilst exceeding KPIs. Why Apply?When you work at carsales you don't just have a job, but you have a rewarding career. carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer. We are open to this conversation during our recruitment process if you want to know more just ask!We…

Click here to view more detail / apply for Customer Operations Specialist

Summary / Purpose of Position:

Work with our technology and trading teams to support development and improvement of our trading platform and operations.

Essential Duties & Responsibilities for this Position

• Act as the first line of defense for issues arising in production.
• Monitor and improve system startup, operation, and batch jobs, respond to failures, and proactively work with other teams to identify and correct root causes.
• Improve monitoring and notification systems. Automate error detection and reporting.
• Manage and improve continuous integration and release processes.

Qualifications, Skills and Knowledge Required

• Prior experience as DevOps or similar in a technical industry.
• Hands-on development experience in Python.
• Working knowledge of process management on Linux.
• Experience with monitoring tools such as Grafana.
• Attention to detail and strong problem-solving and prioritization skills.
• Clear communication skills in English.