Total 5,041 Relationship Manager job vacancies in F&B / Tourism / Hospitality category in The United States of America

JOB REQUIREMENTS

• At least Post Graduate Diploma in the field of Culinary Arts, Food Management, Food Science, Food Management, Food Technology or other relevant courses.
• At least 2 years of working experience in the related field is preferred for this position.
• Only Malaysian Citizens and PR need to apply.

JOB RESPONSIBILITIES

• Provide excellent food quality and service to maximize outlet profitability.
• Monitor staff’s attendance, leave, attitude and performance.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Comply with all health and safety regulations.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.

ADDITIONAL INFO

• We open for Service Crew position also.
• Kindly contact HR for other inquiries: 0122914110

JOB BENEFITS

• Attractive Incentive & Allowance
• Annual increment & bonus.
• Uniform & meal provided.
• Hospitalization & Surgical insurance for medical purpose.
• Medical chit/card at panel clinic for medical purposes.
• EPF, SOCSO & EIS.
• Overtime (OT)
• Career development 

JOB REQUIREMENTS

• At least Post Graduate Diploma in the field of Culinary Arts, Food Management, Food Science, Food Management, Food Technology or other relevant courses.
• At least 2 years of working experience in the related field is preferred for this position.
• Only Malaysian Citizens and PR need to apply.

JOB RESPONSIBILITIES

• Provide excellent food quality and service to maximize outlet profitability.
• Monitor staff’s attendance, leave, attitude and performance.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Comply with all health and safety regulations.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.

ADDITIONAL INFO

• We open for Service Crew position also.
• Kindly contact HR for other inquiries: 0122914110

JOB BENEFITS

• Attractive Incentive & Allowance
• Annual increment & bonus.
• Uniform & meal provided.
• Hospitalization & Surgical insurance for medical purpose.
• Medical chit/card at panel clinic for medical purposes.
• EPF, SOCSO & EIS.
• Overtime (OT)
• Career development 

Job Responsibilities:

This role is critical to support Security & Safety Manager in ensuring the safety of guest, associate, visitors/vendors/suppliers and property, work proactively to prevent theft and vandalism, responds to the needs of associate, offers assistance to those in need, provides excellent customer services, and takes direction from department supervisory/management associate. Work with potentially unpredictable individuals requiring that teamwork and effective communication with other security officers and associate are critical.

• Day to day security operations, implement and improve on security procedures and responsible for access control systems and vehicle control system.
• Work on crisis awareness, loss prevention, and training of the team.
• Conduct preliminary investigation and have good working relationship with the police and other relevant government authorities on security matters.
• Develop and manage security contractors.
• To enforce disciplinary and work ethics of associate and security personnel.
• Development, establishment and implementation of Environment, Safety and Health program to meet OSHA, FMA, EQA and related statutory requirement.
• Liaise with DOSH, BOMBA, DOE and or any other relevant government authorities.
• Plan and activate measures to secure the safety & health of associates.
• To inspect the workplace within the resort premises.
• To keep statistics on accident and dangerous occurrence at the place of work.
• Responsible for monitoring and control of waste, air emission and effluent complying with Environmental Quality Act (EQA).
• Investigate accidents/incidents and make recommendation to management for making working condition as safe as possible.
• Support in coordination of safety equipment /Personal Protective Equipment Training (PPE).
• Maintain report of accidents for management action.
• Assumes any other duties and responsibilities that may be assigned from time to time.

Job Requirements:

• Must have minimum 4 years of working experiences in the safety and security. Past experiences in resort environment will be an added advantage.      
• Strong analysis, investigation and documentation skills.
• Ability to support and lead a team of people towards a specific objective.
• Able to support the Security & Safety Manager in specific service projects and managing them until completion.
• Able to perform root cause analysis and investigation.
• Able to perform risk and hazard analysis.
• OSHA knowledge and computer literate.
• Good command of English and Bahasa Malaysia.
• Must be willing to work in the Langkawi island.

Kindly email your application with the most updated resume to careers.prlgk@parkroyalhotels.com.

Due to the restriction of Employment Visa in Malaysia, please note that this position is only opened for local Malaysian or candidates legal work rights in Malaysia only.

We regret to inform that only shortlisted candidates will be notified.

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities

• The Food & Beverage Manager is responsible for the proper supervision and function of all Food & Beverage associates, operation, sales, costs and departmental profits according to standards, budgets, and key result area objectives.
• The Food & Beverage Manager able to drive- revenue to achieve set budgets,
  marketing & promotions and strategies to optimise revenue and minimize expenses.
• The Food & Beverage Manager responsible for all the food & beverage operations (outlets / function rooms) includes culinary section with highest standards.
• Plan, order and manage food & beverage inventory, control cost in the outlets,
  managed labor cost based on event and budget.
• Collaborate with Executive Chef to create menus / promotions and maintain a pleasant dining experience.
• Identify customers needs and respond proactively to all of their concerns and handle with courteously.
• Conduct associate evaluations, motivate, develop, train and retain associates which encompass training program & hotel recognition programs.
• Comply with all health and safety and rules and regulations of the company.

Requirements

• Diploma or bachelor’s degree in hospitality management or related field preferred 3-5 years of experience in F&B Management or a similar role
• Strong knowledge of F&B trends, industry best practices, and regulatory guidelines
• Excellent leadership, communication & interpersonal skills

Perks & Benefits

• Nearby public transport
• Free meal
• Medical insurance
• Career development opportunities

Responsibilities:

•  Responsible for creating memorable guest experience.
• Anticipate guest needs and build rapport with customers.
• Attend to inquiries and handle guest complaints professionally and diligently.
• Strong upselling skill.
• Follow up on guest comments to establish solutions appropriate to problems highlighted.
• Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc.
• Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.
    

Requirements:

• Proven experience as a Guest Exprience Manager.
• Fluent in both spoken and written English, Malay and Mandarin is an advantage,; knowledge of additional languages is a plus.
• Computer literacy - Opera PMS, Ms Office.
• A customer-oriented and professional attitude.
• An outgoing personality.
• Excellent communication abilities.
• Exemplary organizational and time-management skills.
• Strong leadership quality - able to lead the team and a team player.
• Possess at least Diploma or higher in Hospitality Management.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

職責

• 餐飲經理負責根據標準、預算和關鍵成果領域目標，對所有餐飲員工、營運、銷售、成本和部門利潤進行適當的監督和運作。
• 餐飲經理能夠推動收入以實現設定的預算，
  行銷和促銷以及優化收入和最小化支出的策略。
• 餐飲經理負責所有餐飲業務（門市/多功能廳），包括最高標準的烹飪部門。
• 規劃、訂購和管理食品和飲料庫存，控制門市成本，
  根據事件和預算管理勞動成本。
• 與行政總廚合作創建菜單/促銷活動並保持愉快的用餐體驗。
• 識別客戶的需求並積極回應他們的所有疑慮並禮貌地處理。
• 進行員工評估，激勵、發展、培訓和留住員工，其中包括培訓計劃和酒店認可計劃。
• 遵守所有健康和安全以及公司的規章制度。

要求

• 酒店管理或相關領域的文憑或學士學位優先 3-5 年餐飲管理或類似職位經驗
• 對餐飲趨勢、行業最佳實踐和監管指南有深入了解
• 優秀的領導、溝通和人際交往能力

津貼和福利

• 附近的公共交通
• 免費餐
• 醫療保險
• 職涯發展機會

JOB REQUIREMENTS

• At least Post Graduate Diploma in the field of Culinary Arts, Food Management, Food Science, Food Management, Food Technology or other relevant courses.
• At least 2 years of working experience in the related field is preferred for this position.
• Only Malaysian Citizens and PR need to apply.

JOB RESPONSIBILITIES

• Provide excellent food quality and service to maximize outlet profitability.
• Monitor staff’s attendance, leave, attitude and performance.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Comply with all health and safety regulations.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.

ADDITIONAL INFO

• We open for Service Crew position also.
• Kindly contact HR for other inquiries: 0122914110

JOB BENEFITS

• Attractive Incentive & Allowance
• Annual increment & bonus.
• Uniform & meal provided.
• Hospitalization & Surgical insurance for medical purpose.
• Medical chit/card at panel clinic for medical purposes.
• EPF, SOCSO & EIS.
• Overtime (OT)
• Career development 

Position Overview

The Outlet Restaurant Manager is responsible for overseeing the efficient operation and profitability of the restaurant within the hotel premises. They are tasked with ensuring exceptional guest satisfaction, maintaining high-quality service standards, managing the restaurant team, and driving revenue growth.

Key Responsibilities

1.      Operational Management

• Oversee the day-to-day operations of the restaurant, including opening and closing procedures, staffing, and service standards.
• Ensure compliance with health, safety, and sanitation regulations.
• Monitor inventory levels and order supplies as needed to maintain sufficient stock.
• Coordinate with the culinary team to ensure timely food preparation and presentation.

2.      Guest Experience

• Maintain a high level of customer satisfaction by providing attentive and personalized service.
• Handle guest inquiries, comments, and complaints promptly and professionally.
• Regularly interact with guests to solicit feedback and make improvements as necessary.
• Implement strategies to enhance the overall dining experience and exceed guest expectations.

3.      Team Leadership

• Recruit, train, and supervise restaurant staff, including servers, hosts, and bartenders.
• Set performance expectations and provide ongoing coaching and feedback.
• Foster a positive work environment that encourages teamwork and collaboration.
• Schedule staff effectively to ensure adequate coverage during peak hours.

4.      Financial Management

• Develop and implement strategies to maximize revenue and profitability.
• Monitor financial performance metrics, such as sales, expenses, and labour costs.
• Control operational costs through efficient resource utilization and waste reduction.
• Prepare and analyze financial reports to identify areas for improvement and cost-saving opportunities.

5.      Marketing and Promotion

• Collaborate with the marketing department and the F&B Manager to develop promotional campaigns and special events.
  Implement marketing initiatives to attract new customers and retain existing ones.
• Utilize social media platforms and other marketing channels to increase visibility and drive traffic to the restaurant.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

工作職責：

該角色對於支持保全與安全經理確保客人、員工、訪客/供應商/供應商和財產的安全至關重要，積極主動地防止盜竊和故意破壞，響應員工的需求，為有需要的人提供幫助，提供優秀的客戶服務，並接受部門主管/管理助理的指導。與潛在不可預測的個人合作，需要團隊合作以及與其他安全官員和同事的有效溝通至關重要。

• 日常安全運營，實施和改進安全程序並負責門禁系統和車輛控制系統。
• 致力於危機意識、損失預防和團隊培訓。
• 就安全事務進行初步調查並與警方和其他相關政府部門建立良好的工作關係。
• 開發和管理安全承包商。
• 加強員工和保全人員的紀律和職業道德。
• 制定、建立和實施環境、安全和健康計劃，以滿足 OSHA、FMA、EQA 和相關法定要求。
• 與 DOSH、BOMBA、DOE 和/或任何其他相關政府機構聯絡。
• 規劃並啟動措施以確保員工的安全和健康。
• 檢查度假村內的工作場所。
• 統計工作場所發生的事故和危險情況。
• 負責監測和控制廢棄物、空氣排放和廢水，並遵守《環境品質法》（EQA）。
• 調查事故/事件並向管理層提出建議，以確保工作條件盡可能安全。
• 支援協調安全設備/個人防護設備訓練 (PPE)。
• 保存事故報告以供管理行動。
• 承擔可能不時分配的任何其他職責和責任。

工作要求：

• 必須具有至少 4 年安全和安保工作經驗。過去在度假村環境中的經驗將是一個額外的優勢。
• 強大的分析、調查和記錄能力。
• 能夠支持和領導團隊實現特定目標。
• 能夠在特定服務項目中支援安全經理並對其進行管理直至完成。
• 能夠進行根本原因分析和調查。
• 能夠進行風險和危害分析。
• OSHA 知識和電腦知識。
• 良好的英語和馬來語能力。
• 必須願意在蘭卡威島工作。

請將您的申請表和最新履歷透過電子郵件發送至careers.prlgk@parkroyalhotels.com。

由於馬來西亞就業簽證的限制，請注意，此職位僅開放給本地馬來西亞人或僅在馬來西亞擁有合法工作權利的候選人。

我們遺憾地通知您，只有入圍者才會收到通知。

津貼和福利

• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

職位概況

直銷餐廳經理負責監督飯店內餐廳的高效運作和獲利能力。他們的任務是確保卓越的賓客滿意度、維持高品質的服務標準、管理餐廳團隊並推動收入成長。

主要責任

1、營運管理

• 監督餐廳的日常運營，包括開業和結業程序、人員配備和服務標準。
• 確保遵守健康、安全和衛生法規。
• 監控庫存水準並根據需要訂購供應以保持充足的庫存。
• 與烹飪團隊協調，確保及時準備和呈現食物。

2. 賓客體驗

• 透過提供周到和個人化的服務來維持高水準的客戶滿意度。
• 及時、專業地處理客人的詢問、意見和投訴。
• 定期與客人互動以徵求回饋並根據需要進行改進。
• 實施策略以增強整體用餐體驗並超越客人的期望。

3. 團隊領導力

• 招募、培訓和監督餐廳員工，包括服務員、主持人和調酒師。
• 設定績效期望並提供持續的指導和回饋。
• 營造一個鼓勵團隊合作的正向工作環境。
• 有效安排人員，確保高峰時段有足夠的覆蓋範圍。

4、財務管理

• 制定並實施策略以最大化收入和獲利能力。
• 監控財務績效指標，例如銷售、費用和勞動成本。
• 透過有效利用資源和減少浪費來控制營運成本。
• 準備和分析財務報告，以確定需要改進的領域和節省成本的機會。

5. 行銷和推廣

• 與行銷部門和餐飲經理合作制定促銷活動和特別活動。
  實施行銷措施以吸引新客戶並留住現有客戶。
• 利用社群媒體平台和其他行銷管道來提高餐廳的知名度並增加流量。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

職責：

• 負責創造難忘的賓客體驗。
• 預測客人的需求並與客戶建立融洽的關係。
• 專業、勤勉地接受詢問並處理客人投訴。
• 較強的追加銷售能力。
• 跟進客人的評論，制定適合突出問題的解決方案。
• 維護前廳資訊文件夾，其中包含有關房價、計劃、特別優惠卡、GHA 計劃、泛太平洋酒店集團詳細資訊等的最新資訊。
• 不斷努力實現前台目標，即追加銷售、快速退房、客人歷史偏好等。
  

要求：

• 身為賓客體驗經理擁有豐富的經驗。
• 精通英語、馬來語和華語口語和書面語者優先；了解其他語言者優先。
• 電腦知識 - Opera PMS、Ms Office。
• 以顧客為導向的專業態度。
• 性格外向。
• 優秀的溝通能力。
• 優秀的組織和時間管理能力。
• 較強的領導特質－能夠領導團隊並具備團隊合作精神。
• 至少擁有酒店管理文憑或更高學位。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Main Duties

Administration

• Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Assists in the preparation and updating of the Housekeeping Departmental Operations Manual.
• Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out.
• Reads and updates the Communications Log Books.
• Prepares monthly activity reports.
• Coordinates and maintains equipment maintenance reports and records.

Customer Service

• Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
• Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Assists the Housekeeping Manager to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists Housekeeping Manager to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

Operational

• Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Housekeeping Manager.
• Informs the Housekeeper Manager to requisite for supplies as required for Housekeeping.
• Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
• Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.
• Reports any pest-control issues to the Housekeeping Manager.
• Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
• Ensures no defect or dirty rooms are sold to a guest.
• Ensures the proper handling and control of lost and found items.
• Conducts frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager, Housekeeping Manager.
• Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
• Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
• Ensures daily operation runs smoothly.

Personnel

• Assists in the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
• Ensures the punctuality and appearance of all Housekeeping Team Leaders and Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Assists to conduct annual Performance Development Discussions with Housekeeping Team Leaders and Attendants, to support them in their professional development goals.
• Assists the Housekeeping Manager to plan and implement effective training programmes for all Housekeeping Team Leaders and Attendants.
• Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

Perks & Benefits

• Commission and bonus
• Flexible working hours
• Casual dress code
• Regular team activities
• Open culture
• Personal development opportunities

主要職責

行政

• 協助客房部經理順利、有效率地營運客房部，確保嚴格遵守部門營運手冊中規定的所有政策和程序。
• 協助準備更新客房部操作手冊。
• 定期召開溝通會議，確保部門簡報和會議有效進行。
• 讀取並更新通訊日誌。
• 準備每月的活動報告。
• 協調和維護設備維護報告和記錄。

客戶服務

• 確保客房服務團隊領導和服務員兌現品牌承諾並始終提供卓越的賓客服務。
• 確保客房服務團隊領導和服務員也酌情為內部客戶提供優質服務。
• 以禮貌和高效的方式處理所有客人和內部客戶的投訴和詢問，並跟進以確保問題得到滿意的解決。
• 透過良好的工作關係與客人和同事保持積極的互動。

金融的

• 協助客房經理透過使用多技能、多任務和靈活的日程安排來最大限度地提高員工生產力，以滿足企業的財務目標和客人的期望。
• 協助客房部經理確保客房部以盡可能最低的成本結構運營，同時向客人履行品牌承諾，根據關鍵績效指標主動管理成本。
• 確保遵守所有與財務記錄保存相關的飯店、公司和當地規則、政策和法規，包括及時、準確地報告財務資訊。

操作

• 將客房的賓客用品、清潔用品、印刷品和文具、床單等進行盤點，並向客房部經理報告。
• 通知客房經理經理客房清潔所需的用品。
• 根據財務部的要求，對物資和操作設備進行盤點。
• 確保花店正確進行飯店插花和維護。
• 向客房部經理報告任何害蟲防治問題。
• 定期檢查房間，確保始終保持清潔標準。
• 確保沒有缺陷或骯髒的房間出售給客人。
• 確保正確處理和控制失物招領的物品。
• 與前廳經理、客房部經理一起對客房和客房區域進行頻繁、徹底的檢查。
• 確保所有每日抵達的貴賓室、特殊要求客房和長期住宿客房均配備適當的迎賓設施和其他設施。
• 與前廳部和工程部密切合作，根據需要封鎖房間以進行維護。
• 確保日常營運順利進行。

人員

• 協助招募和選拔所有客房部員工。在招募時遵循飯店指南，並使用基於能力的方法來選擇員工。
• 根據飯店和部門的儀容標準，確保所有客房服務團隊領導和服務員準時儀表，確保他們穿著正確的製服並保持高標準的個人儀表和衛生。
• 協助與客房部團隊領導和服務員進行年度績效發展討論，以支持他們實現職業發展目標。
• 協助客房部經理為所有客房部團隊領導和服務員規劃和實施有效的培訓計劃。
• 透過每月會議上的持續回饋和幫助來支持部門培訓師。

津貼和福利

• 佣金和獎金
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 開放文化
• 個人發展機會