Total 15 QA Manager job vacancies in F&B / Tourism / Hospitality category in Selangor

Responsibilities

• The Food & Beverage Manager is responsible for the proper supervision and function of all Food & Beverage associates, operation, sales, costs and departmental profits according to standards, budgets, and key result area objectives.
• The Food & Beverage Manager able to drive- revenue to achieve set budgets,
  marketing & promotions and strategies to optimise revenue and minimize expenses.
• The Food & Beverage Manager responsible for all the food & beverage operations (outlets / function rooms) includes culinary section with highest standards.
• Plan, order and manage food & beverage inventory, control cost in the outlets,
  managed labor cost based on event and budget.
• Collaborate with Executive Chef to create menus / promotions and maintain a pleasant dining experience.
• Identify customers needs and respond proactively to all of their concerns and handle with courteously.
• Conduct associate evaluations, motivate, develop, train and retain associates which encompass training program & hotel recognition programs.
• Comply with all health and safety and rules and regulations of the company.

Requirements

• Diploma or bachelor’s degree in hospitality management or related field preferred 3-5 years of experience in F&B Management or a similar role
• Strong knowledge of F&B trends, industry best practices, and regulatory guidelines
• Excellent leadership, communication & interpersonal skills

Perks & Benefits

• Nearby public transport
• Free meal
• Medical insurance
• Career development opportunities

Job Responsibilities

• To maximize conference and banqueting revenue and profit through pro-active selling techniques and pricing strategy
• Respond to sales inquiries on timely manner from potential clients and customers seeking meeting space, annual dinner, conference, ceremony, food and beverage services.
• Develop sales plans and strategies to meet or exceed established revenue and goals
• Analyse business markets and design sales strategy & set goals to execute.
• Oversee sales and event department for daily operation and activities.
• Oversee event costing such as part timers recruitments, equipment for maintenance, meeting amenities and daily expenses in premises.
• Evaluate and improve sales and financial performance

Job Requirements

• Candidate must possess at least a Diploma in Marketing / Business Administration / Hotel Management or equivalent.
• At least 2 years of working experience in the related filed is required for this position.
• Required language(s): Bahasa Malaysia & English
• Excellent convincing abilities, good communication skills, sales and negotiation skills
• A team player and able to work independently with minimum supervision.

Perks & Benefits

• Nearby public transport
• Free meal
• Medical insurance
• Career development opportunities

職責

• 餐飲經理負責根據標準、預算和關鍵成果領域目標，對所有餐飲員工、營運、銷售、成本和部門利潤進行適當的監督和運作。
• 餐飲經理能夠推動收入以實現設定的預算，
  行銷和促銷以及優化收入和最小化支出的策略。
• 餐飲經理負責所有餐飲業務（門市/多功能廳），包括最高標準的烹飪部門。
• 規劃、訂購和管理食品和飲料庫存，控制門市成本，
  根據事件和預算管理勞動成本。
• 與行政總廚合作創建菜單/促銷活動並保持愉快的用餐體驗。
• 識別客戶的需求並積極回應他們的所有疑慮並禮貌地處理。
• 進行員工評估，激勵、發展、培訓和留住員工，其中包括培訓計劃和酒店認可計劃。
• 遵守所有健康和安全以及公司的規章制度。

要求

• 酒店管理或相關領域的文憑或學士學位優先 3-5 年餐飲管理或類似職位經驗
• 對餐飲趨勢、行業最佳實踐和監管指南有深入了解
• 優秀的領導、溝通和人際交往能力

津貼和福利

• 附近的公共交通
• 免費餐
• 醫療保險
• 職涯發展機會

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

 

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

 

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Production Manager Job Scope

• Production Planning:
  Develop production schedules to ensure timely delivery of pastries while meeting quality standards.
  Coordinate with other departments such as procurement, sales, and distribution to ensure seamless operations.
   
• Recipe Development and Standardization:
  Work with pastry chefs and bakers to develop new pastry recipes or improve existing ones.
  Standardize recipes to ensure consistency in taste, quality, and presentation.
   
• Ingredient Sourcing and Inventory Management:
  Source high-quality ingredients from reliable suppliers.
  Maintain inventory levels of ingredients and packaging materials to avoid shortages or overstocking.
  Monitor ingredient costs to ensure profitability while maintaining quality standards.
   
• Production Supervision:
  Oversee the pastry production process, including mixing, baking, decorating, and packaging.
  Ensure adherence to food safety and sanitation regulations.
  Supervise and train production staff to maintain high standards of quality and efficiency.
   
• Quality Control:
  Implement quality control measures to ensure that all pastries meet company standards.
  Conduct regular inspections of production facilities and equipment to identify and address any issues.
   
• Equipment Maintenance:
  Coordinate maintenance and repair of production equipment to minimize downtime.
  Ensure that all equipment is properly calibrated and functioning correctly to maintain product consistency.
   
• Cost Control and Budget Management:
  Monitor production costs and identify opportunities for cost savings without compromising quality.
  Develop and manage production budgets, including labor, ingredients, and overhead costs.
   
• Team Management and Leadership:
  Lead and motivate production staff to achieve production targets and quality goals.
  Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.
  Handle staffing issues, such as scheduling, performance evaluations, and disciplinary actions when necessary.
   
• Regulatory Compliance:
  Ensure compliance with local health and safety regulations, as well as food safety standards.
  Keep abreast of changes in regulations and industry best practices related to food production and safety.
   
• Customer Relations:
  Collaborate with sales and marketing teams to understand customer preferences and develop new pastry offerings.

Benefits:
✅EPF, SOCSO, EIS
✅Annual Bonus 
✅Public Holiday 
✅Annual Promote and Increment Opportunity 
✅Gathering Meals 
✅Festive Angpao 
✅Allowance Reward

生產經理工作範圍

• 計劃生產：
  制定生產計劃，確保及時交付糕點，同時滿足品質標準。
  與採購、銷售、分銷等其他部門協調，確保無縫運作。
  
• 配方開發和標準化：
  與糕點師和麵包師合作開發新的糕點食譜或改進現有的糕點食譜。
  標準化食譜以確保口味、品質和外觀的一致性。
  
• 原料採購和庫存管理：
  從可靠的供應商採購優質原料。
  維持原料和包裝材料的庫存水平，以避免短缺或庫存過剩。
  監控原料成本以確保獲利能力，同時維持品質標準。
  
• 生產監督：
  監督糕點生產過程，包括混合、烘烤、裝飾和包裝。
  確保遵守食品安全和衛生法規。
  監督和培訓生產人員以保持高標準的品質和效率。
  
• 品質控制：
  實施品質控制措施，確保所有糕點符合公司標準。
  定期檢查生產設施和設備，發現並解決問題。
  
• 設備維修：
  協調生產設備的維護和修理，以盡量減少停機時間。
  確保所有設備均經過正確校準並正常運行，以保持產品的一致性。
  
• 成本控制與預算管理：
  監控生產成本並在不影響品質的情況下尋找節省成本的機會。
  制定和管理生產預算，包括勞動力、原料和管理費用。
  
• 團隊管理與領導：
  領導和激勵生產人員實現生產目標和品質目標。
  營造一個積極的工作環境，鼓勵團隊合作、創造力和持續改進。
  必要時處理人員配置問題，例如日程安排、績效評估和紀律處分。
  
• 監理合規性：
  確保遵守當地健康和安全法規以及食品安全標準。
  隨時了解與食品生產和安全相關的法規和行業最佳實踐的變化。
  
• 客戶關係：
  與銷售和行銷團隊合作，了解客戶偏好並開發新的糕點產品。

好處：
✅EPF、SOCSO、EIS
✅年度獎金
✅國定假日
✅年度升遷及加薪機會
✅聚餐
✅節日紅包
✅津貼獎勵

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Our payment company is seeking a Channel & Partnership Manager to support the growth of our business by managing our payment channel and channel & business partnership. The ideal candidate will be responsible for identifying, developing, and maintaining strategic partnerships and channel relationships that generate revenue and drive user adoption. This role requires a strong understanding of the payment industry, excellent communication skills, and the ability to work collaboratively across multiple teams.

Essential Duties and Responsibilities

Channel Expansion & Product Development

• Identify, evaluate, and prioritize potential channel partners that align with the company's strategic objectives and market trends.
• Develop a deep understanding of the channel partner’s businesses also the company new products/features, target markets, and their unique value propositions.
• Build and maintain strong relationships with channel partners, including negotiation of commercial & contract terms, managing ongoing relationships.
• Collaborate with cross-functional teams to create channel programs and initiatives to drive channel (payment method) engagement and sales growth.
• Monitor and analyze channel performance metrics, identify areas for improvement, and implement corrective actions.
• Assist with creating materials, presentations, and other guidelines to support sales efforts of channels, products/features.

Business Partnership & Management

• Develop and execute strategic plans to identify, onboard, and manage partnerships (including banks, payment gateways, and other third-party service providers)

• Identify and prioritize potential partnership opportunities based on revenue potential, market trends, and alignment with company goals.
• Nurture and maintain relationships with key partnerships, conduct regular business reviews with partners to assess performance, address issues, and identify growth opportunities.
• Build and maintain strong relationships with partners, including negotiation of contract terms, managing ongoing relationships, and ensuring partner satisfaction. 
• Assist with creating sales materials, presentations, and other marketing collateral to support partner and channel sales efforts.
• Sharing products or channels trends to partners to ensure they are equipped with the necessary knowledge and resources to effectively sell our products and services.
• Assist with creating sales materials, presentations, and other marketing collateral to support partner sales efforts.

Project Management and Managerial Skills

• Lead and coordinate channel and partnership projects from initiation to completion, ensuring all project deliverables are met within specified timelines.
• Collaborate with cross-functional teams to ensure seamless execution of channel & partnerships projects, including marketing, product, legal, risk & compliance and operations.
• Provide leadership and guidance within the team (Channel & Partner department), fostering a collaborative work environment, also cross-functional collaboration and communication to ensure alignment and synergy across different teams.

Pre-Requisites :

• Candidate must be possess at least Diploma/ Advanced/ Higher/ Graduated Diploma in Computer Science/ Information Technology/Business or equivalent.
• At least 3 year(s) of work experience in related filed is required for this position.
• Strong understanding of the payment industry, including knowledge of payment products and services.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong negotiation, communication, and interpersonal skills.
• Experience in project management and cross-functional collaboration.
• Analytical, strategic thinking and problem-solving skills.
• Managerial skills (if any), with the ability to foster a small team.
• Required Language (s) : English, Bahasa Malaysia, Mandarin.

Are you game?

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 10 Maret 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 25 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 18 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 11 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Notes

• Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 04 Februari 2024.
• Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.