Total 5 QA Manager job vacancies in F&B / Tourism / Hospitality category in Penang

JOB REQUIREMENTS

• At least Post Graduate Diploma in the field of Culinary Arts, Food Management, Food Science, Food Management, Food Technology or other relevant courses.
• At least 2 years of working experience in the related field is preferred for this position.
• Only Malaysian Citizens and PR need to apply.

JOB RESPONSIBILITIES

• Provide excellent food quality and service to maximize outlet profitability.
• Monitor staff’s attendance, leave, attitude and performance.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Comply with all health and safety regulations.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.

ADDITIONAL INFO

• We open for Service Crew position also.
• Kindly contact HR for other inquiries: 0122914110

JOB BENEFITS

• Attractive Incentive & Allowance
• Annual increment & bonus.
• Uniform & meal provided.
• Hospitalization & Surgical insurance for medical purpose.
• Medical chit/card at panel clinic for medical purposes.
• EPF, SOCSO & EIS.
• Overtime (OT)
• Career development 

JOB REQUIREMENTS

• At least Post Graduate Diploma in the field of Culinary Arts, Food Management, Food Science, Food Management, Food Technology or other relevant courses.
• At least 2 years of working experience in the related field is preferred for this position.
• Only Malaysian Citizens and PR need to apply.

JOB RESPONSIBILITIES

• Provide excellent food quality and service to maximize outlet profitability.
• Monitor staff’s attendance, leave, attitude and performance.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Comply with all health and safety regulations.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.

ADDITIONAL INFO

• We open for Service Crew position also.
• Kindly contact HR for other inquiries: 0122914110

JOB BENEFITS

• Attractive Incentive & Allowance
• Annual increment & bonus.
• Uniform & meal provided.
• Hospitalization & Surgical insurance for medical purpose.
• Medical chit/card at panel clinic for medical purposes.
• EPF, SOCSO & EIS.
• Overtime (OT)
• Career development 

Responsibilities:

•  Responsible for creating memorable guest experience.
• Anticipate guest needs and build rapport with customers.
• Attend to inquiries and handle guest complaints professionally and diligently.
• Strong upselling skill.
• Follow up on guest comments to establish solutions appropriate to problems highlighted.
• Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc.
• Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.
    

Requirements:

• Proven experience as a Guest Exprience Manager.
• Fluent in both spoken and written English, Malay and Mandarin is an advantage,; knowledge of additional languages is a plus.
• Computer literacy - Opera PMS, Ms Office.
• A customer-oriented and professional attitude.
• An outgoing personality.
• Excellent communication abilities.
• Exemplary organizational and time-management skills.
• Strong leadership quality - able to lead the team and a team player.
• Possess at least Diploma or higher in Hospitality Management.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

職責：

• 負責創造難忘的賓客體驗。
• 預測客人的需求並與客戶建立融洽的關係。
• 專業、勤勉地接受詢問並處理客人投訴。
• 較強的追加銷售能力。
• 跟進客人的評論，制定適合突出問題的解決方案。
• 維護前廳資訊文件夾，其中包含有關房價、計劃、特別優惠卡、GHA 計劃、泛太平洋酒店集團詳細資訊等的最新資訊。
• 不斷努力實現前台目標，即追加銷售、快速退房、客人歷史偏好等。
  

要求：

• 身為賓客體驗經理擁有豐富的經驗。
• 精通英語、馬來語和華語口語和書面語者優先；了解其他語言者優先。
• 電腦知識 - Opera PMS、Ms Office。
• 以顧客為導向的專業態度。
• 性格外向。
• 優秀的溝通能力。
• 優秀的組織和時間管理能力。
• 較強的領導特質－能夠領導團隊並具備團隊合作精神。
• 至少擁有酒店管理文憑或更高學位。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

• Execute the governance role of risk management, internal controls and compliance in PT Penang.
• Develop and maintain the risk management system for PT Penang and determine suitable methods for risk assessment, risk treatment, risk monitoring and reporting, risk awareness and training.
• Monitor relevant risks and defined treatments regarding the risk development.
• Guide the management team and the departments to define, specify and regularly update the risk portfolio of PT Penang
• Foster risk awareness through communication and (mandatory) training of the associates and managers in PT Penang.
• Based on detected risks as well as legal and internal regulations, execute and further improve the PT Penang Internal Control System including Control Definition, Monitoring Procedure and Remediation together with the responsible departments.
• Execute risk-based operational audits on the PT Penang Internal Control System for the commercial area.
• Conduct compliance self-audit and act as the local compliance ambassador including awareness, training adherence and MACC related requirements.
• Maintain professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; attending relevant training.
• Make use of role and knowledge with overarching insights to support on location wide communications.
• Any other duties assigned by the immediate superior from time to time.