Total 4 Production Specialist job vacancies in Skudai, Bayan Lepas

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

1. Conduct Operator Specific Skill (OSS) or Logistic Specific Skill (LSS) training for related associates on the assigned workstation according to the Standardized Work Sequence.
2. Maintain up-to-date operators training records in Skill Matrix Database.
3. Plan and schedule operators' training, certification and recertification and coordinate with production on the training schedule.
4. Carry out Policy Deployments, Briefings and Simulations (Central Directives, BPS, WAtS etc).
5. Evaluate operator performance for certification purposes.
6. Prepare training material (e.g. training modules, training aids, notes).
7. Constantly upgrade the current training manuals / methods (power point presentation & mpeg format) to ensure all training modules are applicable to the respective work stations (synchronized with BPS requirements).
8. Work independently to obtain training materials (e.g. training aids, samples, notes, process info, quality indicators and correct work sequence).
9. Participate actively in New Product Training during Engineering Build, Pre-Pilot and Pilot Runs to ensure all critical milestones are met for OSS and LSS Certification for new product.
10. Maintain discipline at all time to ensure effective operators training.
11. Ensure all training facilities are maintained in tip-top condition.
12. Provide up-to-date operator training data whenever required.
13. Prepare and execute documentations accurately and in a timely manner (e.g. Training Records, Training Attendance, OSS/OJT Tracking and Premium Forms).
14. Conduct the monitoring of operators on the production shop floor by doing line audits to ensure operators follow the process stated in the Standardized Work Instruction and Quality Indication.
15. To follow defined Standard Operating Procedures in the Department.
16. Inform superiors on any non-confirming issues in the Training Section.
17. Practice good housekeeping (7S), safety and security conscious at all times.
18. Carry out any other duties assigned by immediate superior from time to time.

a.  HR Functions Automation

• To automate HR functions like e-job description, and e-application (Bridge toll & car interest subsidy) & etc.

b.  Company & HR website

• To design & maintain Company and HR Website as and when necessary   

c.  HR System Administration (Local & Global System)

• Data Management (Data entry, data accuracy checking between Local and global SAP), e-filing management (OpenText).

 d.  Benefit Management

• To administer company’s benefit (leave management, bridge toll, car interest subsidy & etc.).

e. Time Management System (TMS)

• To handle feedback from employees on TMS issues.
• To follow up closely with ITD on pending issues, to make sure no late payments & legal compliance.        

 f.   Reporting

• Data/Reporting on Employee Headcount and the turnover rate to the respective department on monthly & ad hoc basis.