Assistant Manager - Customer Care & Japanese (Contact Centre Department)
Full-time
Manager
Kuala Lumpur, Federal Territory of...
3 weeks ago
Job Description:
Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
Review operation performance & provide new action/planning on a monthly & yea...
Job Description:
- Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
- Review operation performance & provide new action/planning on a monthly & yearly basis.
- Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
- Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
- Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
- Develop and execute training modules for credit assessment and look into staff training and development.
- Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
- Report on operation performance.
- Identify operation constraints & possible action plans.
- Career development for staff.
- Feedback/Complaint management.
Requirement:
- Possess at least Bachelor's Degree or equivalent professional qualification.
- Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
- Candidates from Financial Service/Banking sector background will be added advantage.
- Leadership characteristics and excellent interpersonal skills.
- Fluent communication skills in English and Malay.
- Strong analytical skills and ability to work under pressure.
- Manage to work in a team environment.
- The successful candidate will be based at the Bangsar office.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
- Personal leave
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.