Total 335 Operations Executive job vacancies in Bangsar South

• Able to highlight legal risks/exposures involved, identify possible breaches and non-compliance under applicable laws and regulations as well internal procedures and policies and offer mitigating solutions.
• Able to draft, negotiate and review legal agreements/ documents to ensure the rights and interests of the Company are well protected from legal perspectives.
• To liaise with business units and external lawyers in relation to litigation/ consumer’s complaints filed at Consumer Tribunal, and to attend Consumer Tribunal hearing on behalf of the Company.
• To provide legal advisory to the business units.
• Conduct research and advise on legal aspects of corporate transactions to the management or relevant business units.
• Assist in management of Panel of Solicitors to ensure effective legal representation in litigation process, relevant corporate exercise and company projects.
• To manage the Contract Management System to ensure all legal documents/ agreements are properly monitored, organized and registered in the system.
• Support the Legal Managers and business units to minimize and manage legal risks prudently.
• Undertake any other duties as assigned by the Legal Managers.

Requirements :

• Bachelors of Law degree – LL.B (Hons).
• Minimum 1 year of working experience in the Legal Department of a Bank or Financial Institution. Candidates from legal practice will also be considered.
• Fresh graduates are encouraged to apply. 
• Understanding of Islamic Financing scheme would be an added advantage.
• Sound legal knowledge of Malaysian law. Good research and analysis skills.
• Legal advisory competency and drafting skills.
• Attention to details and organized.
• Ability to prioritize work and meet tight deadlines.
• Proactive with positive attitude and a good team player. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities

Job Description

To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations.

Key Accountabilities

• Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets.
• Gain a good understanding of internal department roles, project stages and administrative processes to aid the smooth management from initial brief to final build, delivery and project reporting.
• Respond to client requirements as specified in the contract or SLA.
  Act as a primary point of contact for client needs requirements and expectations with regards to assigned project.

Key Roles

• Primary contact for the assigned project on service delivery and support the Project Manager in identifying growth opportunities and contract profitability.
• Support end-to-end planning, build and delivery of assigned project.
• Assist with managing the delivery output process, including briefing client feedback to team members and assist in managing delivery of key stages of work.
• Major contribution to overall client satisfaction for project delivery.
• Address performance in troubled units/departments to achieve productivity objectives.
• Provide input of key documents into project/account repositories.
• Manage backup/recovery plans, disaster backup scenarios, capacity management and risk management, communication with the client and business compliance to industry rules and guidance.

Team Work

• Attend and contribute to team meetings in a positive manner.
• Share information with team members.
• Be comfortable in working with all stakeholders.
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.
• Perform other duties as required, including covering absences/leave where required.

Job Requirements

• Diploma or University degree in Computer Science/ Engineering or a related discipline.
• A natural team player attitude.
• Excellent customer service and a good communicator. Communicate effectively in English with all customers and stakeholders.
• Able to adapt to change and respond positively when faced with new challenges.
• Able to work autonomously, investigate and think analytically to problem-solve in a creative manner.
• Good financial acumen.
• Be proactive and timely to support the deployment of projects ensuring quality, accuracy and practicality of all tasks.
• Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities.
• Experience in credit collection for BFSI and/or telecommunication industry, & knowledge of credit collection workflow from pre-due to recovery is an added advantage.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Job Responsibilities:

• Propose and prepare project design based on space efficient.
• Prepare 2D, 3D layout and detailed drawings for nationwide project.
• Prepare and/or review accuracy of Bill of Quantity (BQ) document provided by contractors/vendors. Conduct site inspection pre and post renovation for measurements, review renovation work against proposed layout and design, look for areas of improvement in terms of design and layout for future locations.
• Manages and supports branch development and maintenance activities for nationwide branches.
• Negotiate with suppliers/contractors vendors on the cost and purchase of items, services, works and repairs as needed.
• Manages on overall delivery of items purchased and to monitor/oversee repair and maintenance works done as needed until completion.
• To assist branch to resolve any maintenance/repair issues in a timely manner. This includes obtaining quotations, sourcing vendors, raising workflow approvals, and follow-up on issue until it is resolved and processing of invoices for work done.
• Responsible on conducting post renovation checks for defects, check renovations works is in accordance to BQ and complete inspection checklist of findings.
• Assist to prepare the necessary documentation for internal for any relocation and expansion project.
• To be flexible in undertaking any other special task, projects or assignment that may be assigned to you accordingly by management.
• Responsible to maintain Fixed Asset Listing for Regional Support Department as well as Regional Offices, Branches.
• To assist with compiling, checking of accuracy of invoices and completeness of supporting documents from Regional Support Department as well as Regional Offices, Branches before submission to Finance for payment.
• To assist with filing of all opening/relocation/expansion/ refurbishment projects for audit purposes.
• To ensure new joiners are provided with the necessary system access, PC's and etc.
• Manage in Ordering of office supplies and monitor inventory for Regional Support Department, all regions and branches.
• Assist in necessary report completions for the department. 

Requirements:

• Possess at least a Bachelor’s Degree in Architecture, Quantity Surveyor, Project Management or relevant field
• Minimum 2 years working experience in Property Maintenance/Construction or relevant work experience
• Exposure to current design trends preferably in banking/insurance, retail or commercial designs is an added advantage
• Able to perform task given under minimum supervision

Perks & Benefits:

• Nearby public transport
• Central location
• Casual dress code
• Personal leave
• Personal development opportunities

• Responsible for the business expansion for Motorcycle Financing.
• To establish long term business relationship with manufacturers and business partners.
• To manage business annual marketing budget.
• To plan & present department’s 6 months planning in advance & continuously update 6 months planning on monthly basis.
• To lead & manage product marketing team as well as merchant service executives.
• To carry out postmortem exercise for overall region sales performance by product category and perform a comparison against previous years.

Requirement:

• Bachelor’s degree preferably in Business Administration, Marketing, Economics, Finance or in a related field.
• Minimum 5 years’ experience in product strategy and development in financial or sales related industries.
• Excellent command in English and Bahasa Malaysia with good presentation and interpersonal skills.
• Outgoing with warm personality and good project management skills.
• Able to perform task given under minimum supervision.
• Able to work under pressure and independently within a team environment.
• Good knowledge in MS Office especially Excel.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job Description:

• To provide Authorization Services to cardholders and merchants in order to support card usage whilst minimizing credit losses.
• To perform verification with cardholder upon Real Time Transaction Monitoring to mitigate fraud risk and preserve the organization and customer interest.
• To attend and hold responsibility of other Authorization channel deliverance within the scope of duties.
• To ensure that daily reports are accurately compiled and channelled to the appropriate party.
• To deliver Authorization scope of duties inclusive but not limited to on-us/ not on-us Authorization request, Authorization cancellation and reversal, Credit Card Easy Payment, Balance Transfer, ATM/ CDM terminal monitoring, points redemption and others thru the various channels.
• Proactively review and monitor the online fraud alert system to mitigate fraud loss.
• To provide sound judgment when performing bypass to overwrite system response.
• To attend and promptly perform the customer and transaction verification triggered from Fraud Alert
• System or referral received from business networks, card issuers/ acquirers and payment providers.
• Provide an exceptionally high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.
• To source a daily data compilation for management monthly report preparation.
• Attend to customer and merchant’s enquiries on products/facilities.
• To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.
• To perform force authorization within exceptional authorization requests.
• To source data compilation for MIS and ensure the daily reports requirements are properly executed.
• To be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility.
• Plan and complete delegated tasks to a high standard delivering work to agreed times.
• To maintain personal and professional development to meet the changing demands of the job and actively participate in appropriate learning and development activities.

Job Requirement:

• A recognized Degree holder.
• Preferably with experience in Banking/ financial services or similar background. (Authorization background will be an advantage).
• Willing to work shift hours (24/7), motivated and energetic.
• Excellent team player, result oriented and able to communicate with all level of people.
• Good communication skills in Bahasa Malaysia & English.
• Successful candidate will be based at HQ office Bangsar South.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

職位描述

透過在公司、客戶、供應商和分包商組織之間建立夥伴關係，確保滿足客戶的需求。

主要責任

• 了解專案所需的財務控製程度；學習如何制定預算、預測、開立發票以及保持對正在進行的專案預算的嚴格管理。
• 充分了解內部部門角色、專案階段和管理流程，以幫助順利管理從最初的簡報到最終建置、交付和專案報告的過程。
• 根據合約或 SLA 中的規定回應客戶要求。
  作為客戶對指定項目的需求和期望的主要聯絡人。

關鍵角色

• 指定專案的服務交付主要聯絡人，並支援專案經理確定成長機會和合約獲利能力。
• 支援指定專案的端到端規劃、建置和交付。
• 協助管理交付產出流程，包括向團隊成員簡要介紹客戶回饋並協助管理工作關鍵階段的交付。
• 對專案交付的整體客戶滿意度做出了重大貢獻。
• 解決陷入困境的單位/部門的績效，以實現生產力目標。
• 將關鍵文件輸入到專案/帳戶儲存庫中。
• 管理備份/復原計畫、災難備份場景、容量管理和風險管理、與客戶的溝通以及業務對行業規則和指南的合規性。

團隊合作

• 以積極的方式參加團隊會議並做出貢獻。
• 與團隊成員分享資訊。
• 與所有利害關係人輕鬆合作。
• 與其他團隊成員合作，應用新的想法、實踐和工具來提高團隊的效率。
• 根據需要履行其他職責，包括在需要時彌補缺勤/休假。

工作要求

• 電腦科學/工程或相關學科的文憑或大學學位。
• 自然的團隊合作態度。
• 優秀的客戶服務和良好的溝通者。用英語與所有客戶和利害關係人進行有效溝通。
• 面對新挑戰時能夠適應變化並積極應對。
• 能夠獨立工作、調查和分析思考，以創造性的方式解決問題。
• 良好的財務頭腦。
• 積極主動、及時支援專案部署，確保各項任務的品質、準確性和實用性。
• 出色的時間管理和組織能力，具有在緊迫的期限壓力下工作以及管理優先事項相互衝突的多個工作流程的豐富經驗。
• 擁有 BFSI 和/或電信業信用催收經驗，以及了解從到期前到恢復的信用催收工作流程的額外優勢。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

• To perform daily bank reconciliation and deposit received ledger reconciliation.
• To prepare daily cash flow and ensure bank operation run smoothly
• To ensure the accuracy of information and compliance of policies/procedure/regulations.
• To ensure timely completion of month end account closing and perform Journal posting for banks assigned.
• To ensure that able to response to relevant audit matters and internal audit queries.
• Manage and working closely with ITG and BU team to rectify issue.
• To assist in daily banking operation and additional duties as directed by superior.
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.

Requirements :

• Bachelor's Degree in Accounting.
• Good communication skill in English and Bahasa Melayu
• Attentive to details and reliable
• Proficiency in Microsoft Office application
• Experience in Finance/Accounting and SAP software will be an added advantage.
• Ability to work under pressure and meeting tight deadline.
• A good team player who is keen to learn.
• Initiative and problem-solving skill

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities:

• Engage and assist internal stakeholders and appropriate technical experts (external consultant) to manage and implement sustainability projects and programmes.
• Provide advice and support to Business Units towards establishing targets, goals, initiatives and roadmap for sustainability projects and programmes that improve the environmental, social and financial performance of the Group.
• Perform sustainability and materiality assessment to prioritize initiatives, develop budgets and timelines for project implementation and lead project implementation in accordance with company-wide budget planning and strategic planning calendar.
• Assist in the process of planning and initiation of the annual sustainability report which includes coordinating data collection and develop content for sustainability related reporting.
• Develop evidence-based, and infographic summaries of sustainability performance analysis for both internal and external audiences.
• Work with cross-functional team to ensure achievement of sustainability performance for business operations.
• Identify opportunities for strategic collaboration with external parties to improve organizational sustainability performance, employee awareness and embed sustainability practices in business operations.

Job Requirements :

• Candidate must possess at least a Bachelor’s Degree, Professional Degree, Master’s Degree in Sustainability, Strategic Risk Management, Risk Control, Marketing or related discipline.
• Minimum 5 years’ relevant work experience.
• Excellent communication skill and presentation skills.
• Able to interact in a professional manner with both external and internal parties.
• Possess sustainability knowledge of current industry best practice, possibly through membership of professional body and/or special interest groups.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

• To provide advice, counsel and resolution on a broad range of employee’s issues, related policy integration and interpretation, work conditions and Labour Law compliance.
• To manage disciplinary issues and recommend appropriate disciplinary action including conducting domestic inquiry, draft show cause letter, and other related disciplinary letters/actions.
• To support resolution of employee relations issues and conducts investigation as necessary, not limiting to conduct a preliminary investigation, schedule the event, identify witnesses, collate information/data, identify panel members, prepare exhibits etc.
• To always keep abreast with the latest changes to Labour Law legislation by authorities as well as latest judicial precedents on IR dispute.
• Responsible for developing a clear framework for industrial relation policies and guidelines for the fair and effective management of employees.
• To maintain and constantly review the effectiveness of all relevant policies and procedures to ensure that they support delivery of quality.
• Responsible to manage Performance Improvement Plan (PIP), it’s policy and procedure.

Job Requirement : 

• Minimum 1 to 2 years in a similar capacity with specialization in IR matters.
• Tertiary education with HR background, law background will be an advantage.
• Have the basic knowledge of Employment Act 1955, Industrial Relations Act 1967.
• Experienced in conducting domestic inquiry and report writing, attending cases at court level is an added advantage.
• Good interpersonal skills, tactful with excellent interpersonal and communication skills, can handle multitasks and analyse beyond prima facie on issues.
• Proactive and detailed.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave