Total 6 Operations Engineer job vacancies in Customer Service category in Kuala Lumpur

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

SALARY RANGE : MYR 2160 - MYR 3240

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Serve as primary support to day-to-day shipment related activities for both customer success team and customers
• Work hand-in-hand with customer success teams to retain new and existing customers with unparalleled customer experience
• Manage order uploading with accurate information and required documents for internal and external parties usage
• Provide timely notification and follow up on shipment status to internal and external parties
• Ability to work efficiently on spreadsheets to provide customer success team with administrative and data support

• Proficiency in G Suite (Gmail & Google Sheets) or Microsoft Office (Excel)
• Meticulous to data and administrative details in order to minimize errors.
• Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
• Ability to manage multiple internal and external parties
• Shift work including nights and weekends depending on flight and customer’s schedule

At Teleport, we’re on a mission to innovate in the traditional cargo and delivery industry. To enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Southeast Asia. To simply work, like magic. Therefore it’s critical to ensure our content is relevant, engaging and attracts audiences ranging from major e-commerce players, individuals who want parcels delivered to industry players, and potential investors. We are looking for an intern who is enthusiastic and resilient.

ALLOWANCE: RM1000/monthly

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Serve as primary support to day-to-day shipment related activities for both customer success team and customers
• Work hand-in-hand with customer success teams to retain new and existing customers with unparalleled customer experience
• Manage order uploading with accurate information and required documents for internal and external parties usage
• Provide timely notification and follow up on shipment status to internal and external parties
• Ability to work efficiently on spreadsheets to provide customer success team with administrative and data support

• Proficiency in G Suite (Gmail & Google Sheets) or Microsoft Office (Excel)
• Meticulous to data and administrative details in order to minimize errors.
• Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
• Ability to manage multiple internal and external parties
• Shift work including nights and weekends depending on flight and customer’s schedule

Nature and aim of the position

Currency Select, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.

Reporting to the Manager Applications Support in Sydney, the role’s focus will be to support, monitor and maintain the efficiency and availability of our software applications.  In this role, you will work closely with external software vendors, our Infrastructure, and internal development team and our IT operations teams.

To succeed, you should possess extensive experience in providing application support in a fast-paced environment and have a proactive approach to application support to manage required tasks.

Main Duties and Responsibilities

• Providing software application support as directed by Manager Applications Support.

• Perform analyses of software application functionality and suggest improvements.
• Ensure effective front end and back end functionality of applications.
• Consult with software vendors, software development teams, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish root causes for application errors and escalate serious concerns to management.
• Keep records of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.
• Providing technical support to clients and internal users in other departments.
• Assisting with systems integrations.
• Maintain and update technical documents and procedures.
• Assist in preparing maintenance plans and upgrade schedules for applications.

Key Collaboration

• IT Infrastructure Team
• Platform and Product Development Team
• IT Operations
• Finance Team
• External Software Vendors

Key Competencies

• Minimum 5-year of Application Support experience
• 3-year of working experience ideally within a payments processing business
• Working experience with Linux Operating Systems and Oracle Database
• Working knowledge of payment clearing and settlement processes

Preferable Skills and Competencies

• Demonstrable experience as an Application Support Engineer.
• Prior experience in providing application support for ACI Acquirer Module, ACI

Interchange Module & Control-M application is highly desirable.

• Ability to manage code migration, document configuration changes, and monitor application performance.
• C programming skills and background
• Linux shell scripting experience
• Advanced SQL scripting
• Data modelling skills
• Competency to provide broader support across internal departments.
• Exceptional analytical and trouble-shooting skills.
• Working experience in payment processing business is highly preferred.
• Strong organizational skills with ability to prioritize workload.
• Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.
• Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.
• Excellent in English (written and spoken), other languages are desirable.

Education and Background Qualifications

• The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with at least 5 years of experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track-record in providing support for critical enterprise application.

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

The Role:

As the Care Account Operations Specialist, you will work closely with the Care Account Manager to drive and support Intellect’s clinical operations tailored for our enterprise clients across the APAC region.

Your role will be pivotal in transforming and optimising our clinical operational processes, drawing from best practices in electronic medical record systems and other healthcare innovations. With a strong foundation in clinical informatics, you'll ensure that our services are both efficient and of the highest quality.

You will be the primary liaison for the enterprise client, responsible for planning and deploying clinical staff to provide care services, including individual and group therapy sessions, critical incident stress management (CISM), and mental health/wellness related training sessions. A significant part of your role will involve setting up, reviewing, and refining our Standard Operating Protocols (SOPs) to ensure that Service Level Agreements (SLAs) are consistently met.

Your passion for destigmatising mental health, combined with your adherence to the highest ethical and professional best practice standards, will drive the success of this role. You will collaborate closely with the Client Success (CS) team and other internal stakeholders.

• Assist the hiring team in onboarding and training clinical and counselling staff for onsite clinical services.
• Implement and refine operational processes to meet client’s demands for an effective clinical care solution, including crisis helpline and roster management for onsite/virtual care.
• Take the lead in setting up, reviewing, and refining clinical Service Level Agreements (SLAs) and SOPs.
• Work with internal commercial, clinical, and strategy teams for alignment with commercial demand, internal policies, and processes.
• Continuously refine and improve our clinical and operational processes, leveraging your experience in transforming electronic medical record systems and training end-users.
• Conduct talks and workshops at the client’s site (on an as-needed basis)

• Minimum Masters Degree/Postgraduate qualifications in Counselling/Psychology/other mental health-related degrees, or a background in nursing.

• Experience in managing remote teams across multiple locations, preferably within the clinical/healthcare sector.
• Relevant experience in implementing operational processes, including crisis helpline and roster management for onsite/virtual care.
• Minimum 3 years of post-graduate working experience.
• Strong client engagement skills, with an ability to build connections effortlessly.
• A growth mindset towards learning, constantly unlearning, relearning, and reintegrating new skills.
• Must be willing to travel on an as-needed basis to the clients’ sites in Kuala Lumpur (mainly in Kuala Lumpur Sentral).

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Are you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear from you!

As our Client Support Officer, you’ll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming Live Chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

• Exceptional written and verbal communications skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.

• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

• Competitive salary and performance-based bonuses.

• Rewarding career development with regional exposures

• Young, vibrant and open work culture.
• Health and wellness benefits.
• Collaborative and inclusive work culture