Customer Service Executive (Mandarin Speaker)
Full-time
Junior Executive
Kuala Lumpur, Federal Territory of...
1 month ago
Job Description:
To handling customer inquires & provide solutions to all customer related problems.
Providing high quality of customer service via Live Chat support.
To be constantly guided by company's service standards...
Job Description:
- To handling customer inquires & provide solutions to all customer related problems.
- Providing high quality of customer service via Live Chat support.
- To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案
- 通过Live Chat提供高质量的客服服务
- 遵循公司的服务标准，沟通流程和政策
- 在规定时间内提供适当的解决方案
- 处理顾客账户并归档文件
Job Requirement:
- Fresh graduates are encouraged to apply.
- Candidate must possess at least SPM or equivalent
- Able to read & write in Mandarin and English
- Previous working experience in customer service or related fields is an added advantage but not essential.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Ability to multi-task, priorities and manage time effectively
- Able to work in 24 Hours Rotational Shift (Rotational Off day. 5.5 / 6 days work per week, 8 hours per day)
- 欢迎应届毕业生申请
- 学历至少SPM以上
- 能够阅读&书写中文和英文
- 以往有客服工作经验者为佳
- 懂得基本电脑操作 （Microsoft Excel/Word等）
- 能够同时处理多项任务，有效的时间管理
- 轮班工作（5.5 / 6天制，每日工作8小时）
Perks & Benefits
Why Join us?
- Location: KL Eco City (Nearby LRT/KTM)
- Language Allowance + Travelling Allowance
- OT pay
- Free coffee, tea & snacks at the office
- Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave
- Medical Claim & Insurance
- Positive & Young culture
- EPF, SOCSO, EIS
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Annual Bonus
- Incentive / Rewards
- Company Trip
- Monthly Activities
- 工作地点靠近公共交通
- 语言津贴 + 交通津贴
- 加班工资
- 免费咖啡，茶和零食
- 年假12天，病假14天，住院假60天，产假，陪产假
- 医疗补贴，保险
- 积极年轻的企业文化
- 公积金，社会保险，雇员保障计划
- 年度加薪
- 年度奖金
- 奖励
- 公司旅行
- 每月活动
Who are LEGENCY ?
Legency has the expertise, experience and passion to create data driven digital strategies that could deliver business results and ROI. We understand the behavior of Malaysians and able to make you stand out from the competitors and increase your brand awareness to the right target market.
HOW WE MADE A COMPLETE LEGEND ?
BRANDING DESIGN
- Brand Positioning
- Brand Strategy
- Customer Profiling
- Brand Image
- Designing / Content
ONLINE MARKETING
- Social Media Advertising Content Creation
- Social Media Management Search Engine Optimization Website Design & Development
OTHER SERVICES
- Photography
- Videography
- Customer Services
