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JOB DESCRIPTIONS
● Audit recorded calls made by the Recovery teams to ensure that all conversations comply with the Banks' call scripts
● Audit all documentations as per Banks' regulatory requirements
● Conduct compliance training for new joiners and existing staff
● Monitor branches' compliance activities
● Coordinate Business Continuity Plan tests
● Perform audit checks on staff's workstations
● Other ad hoc tasks as assigned by the Head of Department.
REQUIREMENTS
● A SPM/Diploma holder in any field.
● Good written and spoken skills in English and Bahasa Malaysia.
● Computer literate with proficiency in Microsoft Excel and Word.
● A team player, meticulous and can work with minimal supervision.
● Having experience in banking or debt collection/recovery field is an added value.
● Those with experience in a similar industry are encouraged to apply, however those without experience are welcome to do the same as comprehensive training will be provided.
WHY JOIN US?
● We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia.
● We offer an attractive remuneration package comprising of competitive base salary and allowance.
● We offer career advancement opportunities aimed at recognising performing staff.
● We reward performing staff with annual increment and overseas trips.
● We organize and support weekly sport activities such as futsal and badminton in order to promote a healthy lifestyle among our employees.
● We emphasize on workplace camaraderie in order to bring about the desired productivity and lasting friendship among our employees.
● We provide financial assistance and moral support to employees who are in need.
● We provide insurance coverage (after one year of service) to employees to relieve their financial burden in the event of bodily injuries and disabilities.
● Strategic location of our office which is centrally located in Kuala Lumpur, easily accessible and with lots of amenities. (5-min walking distance from LRT (Masjid Jamek/Bandaraya Stations) and KTM (Bank Negara Station)
Perks & Benefits
CCR Networks Sdn. Bhd. has been in the business of debt recovery since year 2003 and has established a nationwide debt recovery network with branches all over Malaysia. The primary purpose of CCR Networks is to manage and recover delinquent accounts for its clients. Our specialist team offers an efficient and cost-effective service for the rapid recovery of overdue monies. In line with our continuous expansion plan, we are seeking highly motivated and goal-driven individuals to join us for a challenging and rewarding career. Why join us? In this highly competitive and result-oriented environment, CCR Networks Sdn. Bhd. deploys leading edge technologies, matured and tested operational support systems, highly qualified and motivated management and staff to maintain its position of leadership within the debt recovery vertical. A career at CCR Networks Sdn. Bhd. is truly a one-of-a-kind experience. It's more than working for the performance; it's an opportunity to be a part of something that impacts the future. We offer you not only the chance to build a successful career but an opportunity to make a difference in the future.
工作介紹
● 審核恢復團隊的通話錄音，以確保所有對話均符合銀行的通話腳本
● 依銀行監理要求審核所有文件
● 對新進人員及現有員工進行合規培訓
● 監控分公司的合規活動
● 協調業務連續性計畫測試
● 對員工工作站進行審核檢查
● 部門主管交辦的其他臨時任務。
要求
●任何領域的SPM/文憑持有者。
● 良好的英語和馬來語書面和口語能力。
● 懂電腦，精通Microsoft Excel 和Word。
● 具備團隊合作精神，一絲不苟，能夠在最少的監督下工作。
● 擁有銀行或債務催收/追償領域的經驗是一個附加價值。
● 鼓勵有類似行業經驗者申請，無經驗者也可申請，並提供全面培訓。
為什麼加入我們？
● 我們自2003年開始從事債務追收業務，並建立了全國性的債務追收網絡，分行遍布馬來西亞各地。
● 我們提供具吸引力的薪資待遇，包括有競爭力的底薪和津貼。
● 我們提供職涯發展機會，旨在表揚表現優異的員工。
● 我們透過年度加薪和海外旅行獎勵表現優異的員工。
● 我們每週舉辦和支持五人制足球、羽球等體育活動，以促進員工健康的生活方式。
● 我們強調工作場所的友情，以實現員工之間理想的生產力和持久的友誼。
● 我們為有需要的員工提供經濟援助和精神支持。
● 我們為員工提供保險（服務滿一年後），以減輕員工在發生人身傷害和殘疾時的財務負擔。
● 我們辦公室的地理位置優越，位於吉隆坡市中心，交通便利，設施齊全。 （步行 5 分鐘即可到達 LRT（Masjid Jamek/Bandaraya 站）和 KTM（Bank Negara 站）
津貼和福利
CCR Networks Sdn. Bhd. has been in the business of debt recovery since year 2003 and has established a nationwide debt recovery network with branches all over Malaysia. The primary purpose of CCR Networks is to manage and recover delinquent accounts for its clients. Our specialist team offers an efficient and cost-effective service for the rapid recovery of overdue monies. In line with our continuous expansion plan, we are seeking highly motivated and goal-driven individuals to join us for a challenging and rewarding career. Why join us? In this highly competitive and result-oriented environment, CCR Networks Sdn. Bhd. deploys leading edge technologies, matured and tested operational support systems, highly qualified and motivated management and staff to maintain its position of leadership within the debt recovery vertical. A career at CCR Networks Sdn. Bhd. is truly a one-of-a-kind experience. It's more than working for the performance; it's an opportunity to be a part of something that impacts the future. We offer you not only the chance to build a successful career but an opportunity to make a difference in the future.
JOB DESCRIPTIONS
1) To call and follow up with customers on their outstanding payments.
2) To negotiate favourable payment arrangements for settlement of account outstanding.
3) To assist customers with any existing disputes to enable them to make full settlements.
4) To handle basic administrative functions.
5) To handle ad hoc assignments.
REQUIREMENTS
Candidate must possess at least an SPM qualification.
Computer literate.
Good communication and negotiation skills in Bahasa Malaysia and/or English.
A result-oriented person who is able to work under pressure and long hours to achieve target.
Having experience in customer service, collection or related industry is an added advantage.
Comprehensive training will be provided to the successful candidates.
Malaysian citizens only.
Perks & Benefits
CCR Networks Sdn. Bhd. has been in the business of debt recovery since year 2003 and has established a nationwide debt recovery network with branches all over Malaysia. The primary purpose of CCR Networks is to manage and recover delinquent accounts for its clients. Our specialist team offers an efficient and cost-effective service for the rapid recovery of overdue monies. In line with our continuous expansion plan, we are seeking highly motivated and goal-driven individuals to join us for a challenging and rewarding career. Why join us? In this highly competitive and result-oriented environment, CCR Networks Sdn. Bhd. deploys leading edge technologies, matured and tested operational support systems, highly qualified and motivated management and staff to maintain its position of leadership within the debt recovery vertical. A career at CCR Networks Sdn. Bhd. is truly a one-of-a-kind experience. It's more than working for the performance; it's an opportunity to be a part of something that impacts the future. We offer you not only the chance to build a successful career but an opportunity to make a difference in the future.
工作介紹
1) 致電並跟進客戶的未付款項。
2) 協商有利的付款安排以解決未清帳款。
3) 協助客戶解決任何現有爭議，使他們能夠得到充分解決。
4）處理基本的行政職能。
5) 處理臨時任務。
要求
候選人必須至少擁有 SPM 資格。
計算機知識。
良好的馬來語和/或英語溝通和談判能力。
一個以結果為導向的人，能夠在壓力下和長時間工作以實現目標。
擁有客戶服務、收款或相關行業經驗是一個額外優勢。
將為成功的候選人提供全面的培訓。
僅限馬來西亞公民。
津貼和福利
CCR Networks Sdn. Bhd. has been in the business of debt recovery since year 2003 and has established a nationwide debt recovery network with branches all over Malaysia. The primary purpose of CCR Networks is to manage and recover delinquent accounts for its clients. Our specialist team offers an efficient and cost-effective service for the rapid recovery of overdue monies. In line with our continuous expansion plan, we are seeking highly motivated and goal-driven individuals to join us for a challenging and rewarding career. Why join us? In this highly competitive and result-oriented environment, CCR Networks Sdn. Bhd. deploys leading edge technologies, matured and tested operational support systems, highly qualified and motivated management and staff to maintain its position of leadership within the debt recovery vertical. A career at CCR Networks Sdn. Bhd. is truly a one-of-a-kind experience. It's more than working for the performance; it's an opportunity to be a part of something that impacts the future. We offer you not only the chance to build a successful career but an opportunity to make a difference in the future.
Officer, KYC Operations Analyst - Hybrid (C10)
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
We’re currently looking for a high caliber professional to join our team as Officer, KYC Due Diligence Analyst - Hybrid (Internal Job Title: Compl Bus Control Analyst 2 - C10) based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The KYC Due Diligence Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
In this role, you’re expected to:
Assist Citi on KYC efforts in accordance to the CBSU AML KYC Ops procedures
Subject Matter Expert
Perform KYC reviews and ensure documentation comply with local regulation and Citi standards KYC reviews (Scheduled & Unscheduled Reviews for Client types across varied risk classes) including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due
Determining if the accounts are in scope
Client Identification, Verification and Screening
Information such as customer’s address, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), will be validated and confirmed. These will be validated based on existing information available or through approved third party sites. Based on the results, enhanced due diligence checks will be performed which include negative news and social media checks
Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
Ensure all information
Send the requests to Outreach/RM for accounts where information is required to complete the review
Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly
Ensure to maintain quality standards (90% and above) for the KYC reviews undertaken
Ensure any tech issue/procedural clarifications gets highlighted to managers for further review and guidance
Ensure to get Quality Control (QC) review done on files prior to submission and respond/correct any discrepancies identified during QC reviews
Submit record for Business Approval once review is complete and respond/correct any discrepancies identified during BA reviews
Proficiency in Cantonese language (HK market)
As a successful candidate, you’d ideally have the following skills and exposure:
3 to 5 years of relevant experience preferred
Education:
Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Compliance and Control------------------------------------------------------
Job Family:
Business Control------------------------------------------------------
Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
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