The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
This role will support the Singapore and Hongkong markets hence proficiency in Cantonese and Mandarin is required.
Responsibilities:
Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
Performs data validation independently in support of fraud management personnel
Assist in executing the business strategy by developing and producing Management Information Systems and analyses
Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
Interpret data and make recommendations, and basic working knowledge of industry practices and standards
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
At least 2 years of experience in a related role
Amenability to work in shifting schedules including weekends and Public holidays, if needed
Must have the ability to speak Cantonese and Mandarin fluently
Good English communication skills
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Education:
-------------------------------------------------
Job Family Group:
Operations - Services
-------------------------------------------------
Job Family:
Fraud Operations
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
