Total 8 Manufacturing Officer job vacancies in Johor Baharu

職位描述：
-對收到的客戶入職文件進行全面的審查，並確保申請符合公司政策和客戶風險控制評估。

-利用我們的驗證工具和信譽良好的來源來審查客戶 KYC 文檔，以驗證 AML 文件。

- 對客戶執行 CDD/EDD，以確保 AML 啟動流程遵循我們的合規政策和程序。

- 根據我們的內部 SLA 跟進未決案件。

-針對制裁、PEP 和負面媒體調查或篩選客戶。

- 為客戶和內部部門提供高品質的服務，確保以專業的方式處理所有詢問，並在需要時進行必要的升級。

-我們的 CDD 功能和程序的產品或系統增強。

工作要求：

- 熟練的英語能力，大專及以上學歷。

-有耐心，注重細節，溝通協調能力強的候選人。

-團隊合作精神強，能輕鬆適應快節奏的產業。

- 這是一個為期 5 個工作日的輪班工作，因為我們為歐洲提供服務。

工作福利：

-極佳的成長和晉昇機會。

-員工參與、認可和讚賞計劃。

-提供年假、病假、住院假、婚假、產假、陪產假等多種福利。

- 全面的保險保障

-節日禮物、結婚禮物、生日禮券等。

-團隊建立

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Job Description:
-Complete comprehensive review of incoming customer onboarding documents and ensuring that the application is consistent with company’s policy and customer risk control assessment. 

-Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentation. 

-Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures. 

-Follow up pending cases according to our internal SLA. 

-Investigating or screening customers against sanctions, PEP, and adverse media. 

-Delivering high quality service to customers and internal departments ensuring all enquiries are handled in a professional manner and doing necessary escalation if needed. 

-Product or system enhancement for our CDD function and procedures. 

Job Requirements: 

-Proficient English abilities with college degree or above. 

-Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities. 

-Strong team player who can get used to the fast-paced industry easily. 

-This is a 5 working day rotational shift role as we are serving Europe. 

Job Benefits: 

-Excellent growth and advancement opportunities. 

-Employee engagement, recognition, and appreciation programmes. 

-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available. 

-Comprehensive insurance coverage 

-Festival gifts, Wedding gifts, birthday vouchers, etc. 

-Team Building 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

• Manage assigned Contract Manufacturers against Quality, Supply and Cost objectives throughout the product lifecycle, with an emphasis on Quality & Supply 

• Assist in the award decisions for NPI (new product introduction) and second sources 

• Oversee all day-to-day commercial issues in close collaboration with and support of engineering, quality and supply chain stakeholders 

• Operate as first point of commercial escalation for execution discrepancies 

• Manage task forces to contain and resolve supply and/or quality issues 

• Manage manufacturing improvement projects 

• Analyze and benchmark all CM (contract manufacturers) costed BOM submissions with assistance from component sourcing managers 

• Analyze and benchmark all CM NRE (Non Recoverable Expenses) submissions with assistance from component sourcing managers and manufacturing/test engineers 

• Plan and review production capacity based on demand forecasts 

• Assist in the preparation and organization of quarterly business reviews with managed CMs 

• Ensure smooth and timely process flow
• Ensure accurate and timely data entry into operational system
• Track & Trace files and reporting
• Ensure documents timely sent to customer or broker for customs purpose
• Use workflow on daily basis
• Ensure accurate and timely client and vendors billing
• Interact with customers in arranging shipments and meeting the standards
• Meet compliance at all times
• Understand department process flow
• Meet KPI standards in accordance with the company's procedures
• Meet company standards of 52 hours training per year

Job Summary
Coordinate all activities in regards to sea export or import and/or air export or import for assigned customer

KEY ACCOUNTABILITIES

Operation Process

• Prepare documentation by entering data into CW1 system.
• Prepare certificates as per shipper’s request.
• Arrange for fumigation and certificate where applicable.
• Submit pre alert.
• Close job file after vessel/flight depart.
• Check the Ports' system to validate the Port opening and closing time.
• Apply 3rd party code for new COD Customer.
• Arrange Payment Voucher to Carrier/Co-Loader/Supplier/Vendor.
• Update Events in CW1.
• Update customers' website/system where applicable.

Communication with customers / vendors / network

• Request Approval from network/agent to ship for nomination shipment.
• Request Sailing Schedule from shipping line and inform Shipper (customer).
• Place Booking & release booking confirmation to shipper (customer).
• Coordinate with port/carrier (liner/co-loader) /vendor/customer on Export arrangement via e-mails and phone.
• Follow up with customer to collect the LCL shipment.
• Coordinate with internal team to collect Empty Container and collection of Laden from customer.
• Notify the shipping line/depot on bad Condition Container.
• Follow up with Carrier/Co-loader if Cargo damaged upon shipment.

Specific Activities

• Carrying out any other request made by their manager.

QUALIFICATION AND EXPERIENCE

Technical

• Minimum of 2 years in supervisory role in similar role

Behavioural

• Excellent communication
• Team player
• Solution finder
• Rigorous
• Excellent inter-personal skills
• Thoroughness
• Organized
• Responsive

• Fluent in English + local language

Values

• Excellence
• Courage
• Humility
• Agility & Innovation
• Solidarity

You will enjoy:

• Dental
• Medical
• Birthday Leave
• Festival Leave

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.