Total 1,056 Management Trainee job vacancies in Customer Service category in The United States of America

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Fast Track into Management in Adult Health and Social Care with the Care Talent Collective – unlock your leadership potential.



Role: Care Management Trainee (Care Talent Collective)

Location: Leatherhead and other various locations across Surrey

Contract: Fixed Term Contract - 2 years

Salary: starting from £24,500 per annum for 37.5 hours per week

Hours: 37.5 hours, part-time hours may be considered



About the Care Talent Collective

The Care Talent Collective is the first of its kind: an alliance of seven leading care providers in Surrey, including Active Prospects, which has received government funding to lead an innovative talent management programme over the next two years.

This is a high-profile initiative which gives you the opportunity to unlock your potential and embark on a rewarding journey with our Fast Track into Management programme. This is a 2-year programme with a guaranteed interview for a manager’s position at the end of the programme. You will gain up to a level 5 qualification in Health and Social Care, a recognised leadership qualification, and the opportunity to become a positive Behaviour support coach. It provides an enriched and structured pathway into management in adult social care, equipping you with skills and experience that will set you up for a fulfilling career. You'll engage in person-centred care, enhance the lives of individuals with complex care issues, learning disabilities and autistic people, and foster their aspirations. Half of all roles in social care are supporting people with Learning Disabilities and autistic people. It is a significant sector employing 750,000 people nationally, with huge potential for advancement as well as making a real difference to people’s lives.

We encourage talent from diverse backgrounds and offer professional accreditation, which you will work towards alongside your day job of transforming people's lives. Collaborate with Experts by Experience, learn through assistive technology, and be part of a transformative sector that values and nurtures its workforce. Join us to make a difference in the lives of local people, promote independence, and drive positive health outcomes through technology. Your journey starts here!



Fast Track into Management Programme

The Fast Track into Management programme offers a structured, branded, and trusted approach that is ideal for ambitious people who are looking to unlock their leadership potential in a rewarding, supportive environment. You don’t need to have previous experience in care: this programme is open to anyone who may not have previously considered a career in care. We actively encourage applicants of all ages, and from ethnic minority backgrounds. This pathway provides a clear and rewarding career trajectory that is both competitive and fulfilling.

The Fast Track Into Management programme offers a rotation of placements across providers and settings, allowing you the opportunity to gain experience across a variety of areas. You will be part of a network of like-minded people who will be placed in one of Surrey's top social care providers but will come together regularly for shared training and networking opportunities. This will give you the chance to tap into a wide range of experiences, insights, and best practices.

Not only can you to benefit from a collective expertise but also from a stimulating environment for learning and development. Your contributions to the field will be amplified, as you'll be able to draw from the collective wisdom of these providers, while bringing your own insights to the table.

Key Responsibilities

You will provide support to adults with diverse care needs, focusing on competencies such as enabling motivation and aspiration for full lives. You will emphasise a person-centred approach, working through co-production with people who use our services to meet their unique needs, including supporting vocational learning, employment, learning new skills for independence and supporting a person's health and wellbeing. You will encourage people to form and maintain friendships, relationships and community networks, an offer behavioural support and functional development to promote indendence and wellbeing.

You will actively partake in the learning pathway, collaborating with others, and attending course sessions and monthly workshops that will provide you with the skills required in leadership.

Person Specification

Skills and Abilities:


GCSEs/O-Level in Maths and English.
Living In the UK for 3 years or have indefinite leave to remain status.
Excellent communication skills and the ability to empathise with people who use our services both verbally and in writing, and to adapt your style to different audiences. You will be able to present your ideas appropriately and persuasively, while actively listening and engaging with other contributions.
A caring and compassionate nature.
Strong attention to detail for record-keeping and care documentation.
The ability to work well within a team and take direction from senior staff.
Good level of IT skills.
Willingness to take on personal care tasks if required to meet the needs of people being supported.
Actively promote EDI (Equality, Diversity, and Inclusion) in employment and service delivery- to enable people to have equitable outcomes, equal voices, profiles respected and supported, and to be part of inclusive teams and communities.
Ability to sometimes work without supervision.


Experience:


No prior experience is required, but a willingness to learn and a passion for making a positive difference to people's lives is essential.




What are you waiting for?

Apply today or contact us on 07989 729762 and to speak to our friendly recruitment team.

Please note, all offers are subject to satisfactory completion of our pre-employment compliance standards, including satisfactory references, DBS clearance, and a health check.

Proud member of the Disability Confident employer scheme

Fast Track into Management in Adult Health and Social Care with the Care Talent Collective – unlock your leadership potential.



Role: Care Management Trainee (Care Talent Collective)

Location: Reigate and nearby locations

Contract: Fixed Term Contract - 2 years

Salary: starting from £24,500 per annum for 37.5 hours per week

Hours: 37.5 hours, part-time hours may be considered



About the Care Talent Collective

The Care Talent Collective is the first of its kind: an alliance of seven leading care providers in Surrey, including Active Prospects, which has received government funding to lead an innovative talent management programme over the next two years.

This is a high-profile initiative which gives you the opportunity to unlock your potential and embark on a rewarding journey with our Fast Track into Management programme. This is a 2-year programme with a guaranteed interview for a manager’s position at the end of the programme. You will gain up to a level 5 qualification in Health and Social Care, a recognised leadership qualification, and the opportunity to become a positive Behaviour support coach. It provides an enriched and structured pathway into management in adult social care, equipping you with skills and experience that will set you up for a fulfilling career. You'll engage in person-centred care, enhance the lives of individuals with complex care issues, learning disabilities and autistic people, and foster their aspirations. Half of all roles in social care are supporting people with Learning Disabilities and autistic people. It is a significant sector employing 750,000 people nationally, with huge potential for advancement as well as making a real difference to people’s lives.

We encourage talent from diverse backgrounds and offer professional accreditation, which you will work towards alongside your day job of transforming people's lives. Collaborate with Experts by Experience, learn through assistive technology, and be part of a transformative sector that values and nurtures its workforce. Join us to make a difference in the lives of local people, promote independence, and drive positive health outcomes through technology. Your journey starts here!



Fast Track into Management Programme

The Fast Track into Management programme offers a structured, branded, and trusted approach that is ideal for ambitious people who are looking to unlock their leadership potential in a rewarding, supportive environment. You don’t need to have previous experience in care: this programme is open to anyone who may not have previously considered a career in care. We actively encourage applicants of all ages, and from ethnic minority backgrounds. This pathway provides a clear and rewarding career trajectory that is both competitive and fulfilling.

The Fast Track Into Management programme offers a rotation of placements across providers and settings, allowing you the opportunity to gain experience across a variety of areas. You will be part of a network of like-minded people who will be placed in one of Surrey's top social care providers but will come together regularly for shared training and networking opportunities. This will give you the chance to tap into a wide range of experiences, insights, and best practices.

Not only can you to benefit from a collective expertise but also from a stimulating environment for learning and development. Your contributions to the field will be amplified, as you'll be able to draw from the collective wisdom of these providers, while bringing your own insights to the table.

Key Responsibilities

You will provide support to adults with diverse care needs, focusing on competencies such as enabling motivation and aspiration for full lives. You will emphasise a person-centred approach, working through co-production with people who use our services to meet their unique needs, including supporting vocational learning, employment, learning new skills for independence and supporting a person's health and wellbeing. You will encourage people to form and maintain friendships, relationships and community networks, an offer behavioural support and functional development to promote indendence and wellbeing.

You will actively partake in the learning pathway, collaborating with others, and attending course sessions and monthly workshops that will provide you with the skills required in leadership.

Person Specification

Skills and Abilities:


GCSEs/O-Level in Maths and English.
Living In the UK for 3 years or have indefinite leave to remain status.
Excellent communication skills and the ability to empathise with people who use our services both verbally and in writing, and to adapt your style to different audiences. You will be able to present your ideas appropriately and persuasively, while actively listening and engaging with other contributions.
A caring and compassionate nature.
Strong attention to detail for record-keeping and care documentation.
The ability to work well within a team and take direction from senior staff.
Good level of IT skills.
Willingness to take on personal care tasks if required to meet the needs of people being supported.
Actively promote EDI (Equality, Diversity, and Inclusion) in employment and service delivery- to enable people to have equitable outcomes, equal voices, profiles respected and supported, and to be part of inclusive teams and communities.
Ability to sometimes work without supervision.


Experience:


No prior experience is required, but a willingness to learn and a passion for making a positive difference to people's lives is essential.




What are you waiting for?

Apply today or contact us on 07989 729762 and to speak to our friendly recruitment team.

Please note, all offers are subject to satisfactory completion of our pre-employment compliance standards, including satisfactory references, DBS clearance, and a health check.

Proud member of the Disability Confident employer scheme

Location: PeterleeWorking Hours: 37.5 hours per week, between 8.30am and 5.30pm, Monday to FridaySalary: Up to £26,000 per annum OTE plus benefits, inclusive of

Competitive base salary
Monthly performance bonus (OTE £3,360 pa)
A tax-free £500 success bonus on passing probation

Join our thriving business as a Trainee Customer Services Representative!
You may not know the Auxillis name, but it is likely we have helped someone you know. Based in Bracken Hill Business Park in Peterlee, we are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
Based in Peterlee as a Trainee Customer Services Representative, you will play a key role in helping to recover the cost of keeping our customers mobile during their insurance claim by agreeing settlements and payments with insurance companies. Whatever the circumstances of the claim - it is your role agree the best outcome for your customer.
A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you.
What’s in it for you?
On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including:
Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension - 3% employer contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.Community - ours is a great community to be a part of. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque - it is a great place to call home.
To find out more about joining the Auxillis family in Peterlee as a Trainee Customer Services Representative, apply today!

The following are the core responsibilities of the Management Support. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Management Support is responsible for supporting all day-to-day operations of Chapelgreen Surgery. Responsibilities include: Assisting with compiling and submitting monthly and quarterly report Support the monitoring of QOF Monitoring of the petty cash system Collating payroll information for processing Support the management team in preparations for CQC Implementing clinical staff rotas and arranging adequate cover if needed. Ensure adequate room rota for all staff and outside bookings to generate income Preparing inductions and training schedules for trainees Responsible for registering new users on all IT platforms needed such as, AccuRX and ICE in accordance with the new starter form Liaising with training providers for trainee sickness Assist with monitoring annual leave and absences via Bright HR Assist management team with creation of new starter packs Maintaining the significant event record on Bright HR Minute taking for practice meetings Manage asset registers and equipment log Support in adhering to the leavers policy e.g. deactivation of smart card, preparing leavers form for interview Supporting in dealing with day-to-day issues that arise relating to staff and buildings. Deputise in Operations Managers absence Responding to I.T issues Managing, organising PPG meetings Manage the practice website and Facebook page Organising and collecting lunch for training events and meetings Guiding staff and developing searches and audits on the clinical system Monitoring and disseminating information on safety alerts and other patient information All staff at Chapelgreen Surgery have a duty to conform to the following: Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire Safety This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations Team. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff at The Mandeville Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Chapelgreen Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

About the Company: Elite Graphix are committed to delivering exceptional craftsmanship, innovation, and personalized service in the field of signage solutions. Their collaborative team of professionals shares a passion for excellence and takes pride in creating visually striking and durable signage that makes a lasting impact. As part of their team, you will have the opportunity to elevate your skills and contribute to their continued success. They are currently seeking a motivated individual to be a Receptionist Trainee. About the role Day to day duties include (but not limited to): Answering inbound calls and general reception duties  Basic sales enquiries. Preparation and distribution of invoices and statements. Management of accounts payable & receivable including following up of outstanding debtors. Bank reconciliation of business accounts and bookkeeping. Maintaining the client database including the verification and addition of new clients. General office duties including electronic and paper filing and assisting the Managing Director as required. Other duties…

Click here to view more detail / apply for Receptionist Trainee

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Service Management Specialist who has strong communication skills, enjoys coordinating and taking on new challenges. You will be working closely with IT Delivery Teams, PMO and DevOps, to ensure the “Run” Services meet their SLOs and Business needs. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do

As a Service Management Specialist, your key area of responsibility will be to execute services that are being delivered by the IT organization. These can include Major Incident Management, Problem, Change or Transition Management and/or Service reporting duties. This role will help execute, define and continuously improve these Service Management processes that are pivotal elements within the IT Enterprise & Delivery model. To be successful in this role, you will be a self-starter with strong written and verbal communication skills, and be a strong team-player with the ability to engage with all levels of the organization.

How you'll make an impact

• Responsible for executing, developing, implementing and maintaining Service Management processes that include Major Incident, Problem, Change, Transition Management, Service Reporting
• Build out Service Management processes around agile and waterfall methodologies
• Act as a change agent and as part of the team of experts leading and supporting teams in their Agile Framework journey
• Socialize, get buy-in and implement the agreed upon roadmap
• Ensure cross-value stream coordination and collaboration, drive highest productivity and better quality of service management across the organization
• Monitor service level performance and ensure deviations are quickly addressed
• Provide leadership and a quality focus to improve service availability and reliability
• Ensure compliance with Geotab’s processes and alignment with IT Service Management industry best practices and methodologies
• Provide guidance to support staff and assist in their training & knowledge development
• Establish and maintain management reporting on services such as Major Incident, Problem, Change Management and escalations
• Ensure that requirements for metrics & operational results are met by Delivery teams
• On-call flexible hours of work is required

What you'll bring to this role

• Post-Secondary Diploma/Degree in Computer Science, Information Systems, or equivalent experience required
• ITIL Foundations V3 or 4 is mandatory
• 8+ years of experience related to IT Management or other IT process oriented roles
• Experience working with Key Performance Indicators to drive business value
• Exposure and experience with IT Service Management to understand the importance of transitioning projects into the steady state service model
• Practical experience with Agile & Waterfall methodologies and Service Management tools such as Jira
• Proficiency and experience working with Cloud Services
• Strong practical experience with the ITIL framework e.g. Major Incident, Problem, Change Management, Measurement & Reporting as well as Transition Planning
• Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills
• Strong interpersonal relationship building skills and the ability to manage stakeholder expectations
• Strong data & analytical skills with the ability to problem-solve to well-judged decisions
• Entrepreneurial mindset and comfortable in a flat organization
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• A strong team-player with the ability to engage with all levels of the organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a part of the Service Quality Management team, you will be responsible for the implementation and managing of the Board’s Customer Relationship Management System (CRMS) that is used by frontline and backend departments to handle correspondences with our customers. You will ensure successful deployment and integrations of the systems to improve the service quality and customer experience.

Your broad responsibilities include

• Serve as the primary liaison between business teams, overseeing project progress and gathering feedback.
• Collaborate with stakeholders to define clear business requirements and ensure smooth integration of systems.
• Participate in testing to ensure system readiness and alignment.
• Troubleshoot and resolve project blockers in collaboration with IT colleagues and vendors.
• Provide post-implementation support and ensure alignment.
• Harmonise business processes to accommodate changes from the new system.
• Support change management communications and training plans for internal users during the transition phase.
• Provide training on new digital capabilities to deliver accurate information to customers.
• Identify gaps in system and business needs for future enhancements.
• Review and streamline policies & processes based on emerging technologies and methodologies to keep abreast of market practices

What we are looking for

• Prior experience in project management or operations management, preferably in a customer service or digital transformation environment.
• Familiarity of managing and implementing enhancements to improve processes and increase productivity/efficiency would be advantageous.
• Knowledge of CRMS platforms such as Salesforce would be preferred.
• Good experience with testing methodologies and quality assurance processes.
• Good communication and stakeholder management skills.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to collaborate and communicate with stakeholders to ensure alignment and successful project outcomes.
• The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Service Transition Assist in the scoping, planning and deployment of complex Service Management arrangements of new IT Services from inception to full live service. Assist in the decommissioning of IT Services from the catalogue. Plan and agree the activities, resources, and action plans well in advance of a new IT service implementation, to ensure that all processes, IT systems and people are in place to allow the IT Service to be managed. Service Governance and Service Level Management Develop, and manage IT Service requirements, agreements, plans, and procedures for specific national IT Services. Plan and arrange Service Management Boards including their risks, issues, and action plans, ensuring that outstanding items are prioritised, monitored, and progressed to conclusion within agreed time scales. To manage, evaluate and report on the quality of these IT Services through defining, agreeing, and monitoring Key Performance Indicators (KPIs). Contributing to the development and implementation of policies, processes, procedures and reporting across multiple organisations for IT Services. Responsible for developing and implementing Continuous Service Improvement Plans for IT Services. Additional Responsibilities The post holder will be responsible for providing appropriate work-based training and coaching to team members.

Summary

Responsible to work with the Real Estate Manager or higher staff in managing all aspects of a single property or portfolio of commercial, industrial or retail properties including marketing, operations and financial activities in accordance with the real estate management agreements and CBRE policies.

Responsibilities

• Using independent discretion, responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly and/or contracts for vendor services as required. Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Performs periodic regular property inspections. Based on independent review and assessment, recommends to clients and/or approves on client's behalf the alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
• Manages and gives approvals for accurate payment of vendor invoices on behalf of the property owner in compliance with the management agreement and CBRE policies.
• Manages the preparation of and gives approvals on accurate tenant billings.
• At owner's discretion, markets the property, showing space to prospective tenants. Coordinates tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Acts as key contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
• Develops and controls annual budgets for operating and capital expenses based on operating knowledge of the property/portfolio. Forecasts management plans and prepares monthly performance, explaining variances.
• Collects rent and pays expenses in compliance with lease terms. Obtains account receivable aging reports and independently initiates procedures to address tenant delinquencies. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
• Develops business relationships through membership and participations in professional, industry/trade and civic organizations.
• Execute all areas defined as part of the Real Estate Manager job description duties in the absence of the Real Estate Manager.
• Performs other duties as assigned.

Requirements

• Bachelor's degree (BA/BS) from four-year college or university and a minimum of 2 - 4 years of related experience and/or training.
• Real Estate Salesperson license.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Intermediate to advanced skills with Microsoft Office Suite.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level.

2. Follow all activity policies and procedures, including all HSE-related requirements at all times.

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

Summary

Responsible to work with the Real Estate Manager or higher staff in managing all aspects of a single property or portfolio of commercial, industrial or retail properties including marketing, operations and financial activities in accordance with the real estate management agreements and CBRE policies.

Responsibilities

• Using independent discretion, responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly and/or contracts for vendor services as required. Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Performs periodic regular property inspections. Based on independent review and assessment, recommends to clients and/or approves on client's behalf the alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
• Manages and gives approvals for accurate payment of vendor invoices on behalf of the property owner in compliance with the management agreement and CBRE policies.
• Manages the preparation of and gives approvals on accurate tenant billings.
• At owner's discretion, markets the property, showing space to prospective tenants. Coordinates tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Acts as key contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
• Develops and controls annual budgets for operating and capital expenses based on operating knowledge of the property/portfolio. Forecasts management plans and prepares monthly performance, explaining variances.
• Collects rent and pays expenses in compliance with lease terms. Obtains account receivable aging reports and independently initiates procedures to address tenant delinquencies. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
• Develops business relationships through membership and participations in professional, industry/trade and civic organizations.
• Execute all areas defined as part of the Real Estate Manager job description duties in the absence of the Real Estate Manager.
• Performs other duties as assigned.

Requirements

• Bachelor's degree (BA/BS) from four-year college or university and a minimum of 2 - 4 years of related experience and/or training.
• Real Estate Salesperson license.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Intermediate to advanced skills with Microsoft Office Suite.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level.

2. Follow all activity policies and procedures, including all HSE-related requirements at all times.

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

1. Job Description for System Management Officer

- Backup Management. the Supplier shall constantly track the backup status for SAP and non-SAP servers, and update the SOP if there is any change in the backup configurations. For any backup failure, the Supplier shall provide timely update to * PM and Ops Manager. The Supplier shall liaise with the relevant parties to resolve the issues and verify that all rectifications are satisfactorily performed prior to updating * PM and Ops Manager on the closure.

- Log Review Management. In addition to Chapter 6.4.6, the Supplier shall prepare the log review report for update to OM in required meeting.

- Technical Change / Service Request (CR/SR) Management. The Supplier shall keep track of the technical CR/SR that are being implemented and ensure proper closure, which includes maintaining the required documents in Authority’s repository or case management system.

- Business Change Request (CR) Management. The Supplier shall monitor the status of Implementation, Change Requests and issues (if any) from requirement initiation to implementation/stabilisation and work with various parties to address issues impending the progress of implementation.

1) The Supplier shall oversee and participate in requirement gathering, evaluate requirements, review CR effort, assess impact and design solutions proposed by the system vendors. They shall facilitate users in testing and ensure testing is complete and comprehensive. They shall facilitate systems training for users, where applicable.

2) ii. The Supplier shall seek Ops Manager’s approval for funding of system changes/CRs, completion of milestone, etc. The Supplier shall consolidate and prepare submission of Performance Management Report (PMR)/Post Implementation Review (PIR) and update * PM and Ops Manager.

3) iii. The Supplier shall ensure that the contract related to the respective CR is raised correctly and timely to the system vendors. The Supplier shall participate in CR prioritisation activity to ensure that the CRs are implemented within policy or Authority stipulated timeline where applicable.

4) iv. The Supplier shall prepare Variation Agreements (VA) documents for implementation and Change Request (CR) and seek approval from Authority.

- Business Service Request (SR) Management. Responsibilities include monitoring of the SR raised and assess impact with the system Maintenance Vendor.

- System Investigation Request (SIR) /Problem Report (PR) Management. Track SIRs and system defects reported by users, including aging SIRs and defect trend analysis and work with the system Maintenance Vendor to improve the SIR/PR management. Ensure prompt resolution is provided by the Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.

- The Supplier shall propose, document and work with Authority to implement improvements to the current work processes to achieve increased efficiency and effectiveness in delivering the maintenance support services.

- The Supplier shall monitor the progress of outstanding tasks to be completed by the system vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; tracking and escalating of risks and issues to * PM and Ops Manager; Project planning with the system team, other systems’ teams, etc.

- The Supplier shall analyse KPI trending for improvement, governance and compliance management (including audit support). Provide analysis and consultation services to address operational issues, data issues and audit related activities.

- The Supplier shall ensure that the COE (Common Operating Environment) Certification is conducted properly by the system vendors and liaise with * team to obtain the necessary COE image to be installed at COE PC(s) situated at client premise.

- The Supplier shall monitor software maintenance contracts, liaise with * procurement to prepare, renew and establish contracts where applicable and where there is no conflict of interest. The Supplier shall ensure that SSL Certificates in SAP and non-SAP servers are renewed timely.

- The Supplier shall consolidate and prepare submission of checklists related to audit, compliance and governance, and update * PM and Ops Manager.

- The Supplier shall provide monthly Project Progress Report for the duration of the Contract. The reporting period and submission date for the monthly report shall be specified by the Authority. Prepare progress reporting to Ops Manager, management and to various forums, prepare for presentations for

meetings when required.

- The Supplier shall coordinate and perform secretariat role for meetings with different stakeholders and internal meetings.

- The Supplier shall work closely with other interfacing systems to ensure operational efficiency and interoperability with the interfacing systems. The Supplier shall assess the design and ensure implementations in the system achieves data quality, usability and compatibility with other interfacing systems. The Supplier shall also

identify areas in other interfacing systems and the system to improve integration and operation efficiency.

- The Supplier shall liaise with Authority-appointed teams to monitor the activities and seek relevant approval to ensure CRs are implemented within agreed implementation timeline

- The Supplier shall review and propose changes to the documentation where necessary.

Requirements for System Management Officer

Education Qualification

· At least a Degree/Diploma in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office and

g. Microsoft Project.

h. Proficiency in ARIS tool is advantageous.

Required Working Experience

a. At least 4 years of working experience in information technology; preferably in SAP HCM

b. At least 2-3 years of experience in project management.

c. Has good supervisory and communication skills.

d. Knowledge of SAP HCM ERP is preferred.

e. Knowledge of Weblogic and Java is preferred.

f. Experienced in SG Government projects is preferred.

We are seeking a highly skilled and experienced Service Management Team Lead to join our dynamic team. The Service Management Team Lead will be responsible for overseeing the day-to-day operations of the service management analyst team based out of our Bangalore office, ensuring the delivery of high-quality services to our customers and users. This role requires a strong leader with excellent communication, organisational, and technical awareness, as well as the ability to collaborate effectively with various stakeholders.

What you’ll be doing:

• Acting as a key point of contact for the services you represent
• Supporting the Service Owner, the Team Lead is responsible for the day to day handling of incoming tickets (Incidents, Service Requests etc) for T&F applications/products, and is responsible for the smooth operation and quality of Service Management related processes and practices.
• Act as a primary point of communication between business users and technical support teams and 3rd party vendors for general queries, incidents, problems and requests relating to the applications in scope.
• The Team Lead will provide guidance to the Service Analysts in line with the P&T Service Management Team Goals and KPIs with focus on quality and customer satisfaction, whilst providing regular and structured feedback and ensuring a harmonious and positive work environment.
• Foster a culture of continuous improvement and innovation within the team.
• Identify areas for process improvement and implement best practices to optimise service management within the team.
• Participate in daily SCRUM/Stand-up sessions with application support teams.
• Regular and open communication with business stakeholders using appropriate modes of communication
• Work alongside and share knowledge with other members of the Service Management team
• Ensure that ServiceNow is the start point and management toolset for all incidents and service requests relating to the relevant applications
• Ensure incidents and service requests are dealt with effectively and efficiently and in line with agreements
• Ensure bugs are reported to third parties as necessary and are followed up in line with agreements
• Track service delivery against KPIs and instigate corrective action where service levels are not being met
• Meet or exceed service level targets agreed with the Service Owner
• Escalate incidents or requests as appropriate and ensure all tasks are completed once reassigned
• Support the Change Management process that is followed for all system changes
• Assist with the establishment and maintenance of accessible technical and administrative documentation for applications/products
• Monitor progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Other related tasks and activities as assigned to them by the Service Owner and/or Head of Service Management.

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

JOB DESCRIPTION

Responsible for ensuring the smooth and efficient operation of our centre’s facilities, infrastructure, gallery/exhibitions, attractions, and venue spaces.

Plan and manage all maintenance and operational support matters to ensure availability of exhibits and essential services for daily operations of the Centre/Museum.

Collaborate with internal stakeholders and external service providers to maintain a high standard of functionality, safety, security, landscaping, and cleanliness of the Centre/Museum.

RESPONSIBILITIES

• Responsible for the management of facilities / infrastructure (including Sustainability initiatives), Business Continuity, Term Contracts, Workplace health and fire safety Management, Security, Operations of centre, Exhibitions, attractions, and venue spaces.
• Responsible for the ongoing maintenance and upkeep of the entire centre inclusive of exhibitions, galleries, attractions, and venue spaces.
• Lead and guide a team of technicians, executives, and outsourced term contractors on daily facilities management operations.
• Ensure prompt service recovery for any breakdown of critical equipment and systems to minimize disruption to centre operations.
• Assess, plan, and implement processes to enhance operational efficiency and effectiveness.
• Manage and execute M&E projects within the organization i.e. Retrofitting of existing premises, fitting out of spaces, implementation of sustainability related initiatives.
• Liaise with government agencies and statutory boards on regular audits, project management & development and other facilities related issues. Liaise with internal stakeholders on all facilities, attractions, gallery related issues.
• Management of budget, tender documents, procurement for facility operations and maintenance. Plan, formulate and manage operating and capital budgets. Follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management to ensure works are carried out in accordance to planned schedules, budget, and approved specifications.
• Support exploration and implementation of projects related to digitization of SMART and Green FM.

REQUIREMENTS

• Diploma/Degree in, Engineering / Building / Facilities / Management or equivalent.
• At least 5 years of relevant working experience in Operations, Facilities and Project Management.
• Good knowledge of government procurement procedures, building & statutory regulations, and requirements.
• Good communication, interpersonal and organizational skills.
• Familiar with Singapore’s regulatory requirements pertinent to building, environment, and safety standards.
• Strong written and verbal communication skills. Able to conduct professional presentations.
• SCEM, FSM & GMFM certification will be an added advantage.

About the Company CV maintains a loyal and growing customer base which is made possible by our exceptional teams and our drive to create outstanding businesses that we are proud of. Our customer driven culture is what sets us apart from our competition and we strive to ensure we understand our clients and deliver on their business needs. With over 750 committed team members across six locations, CV prides itself on having the best people in the game, backed by an unwavering commitment to make sure our team has the support they need to be the best they can be. The CV team is united by our five core values: safety, integrity, teamwork, accountability and wellbeing. Our people and the culture we have created are ultimately what makes CV a great place to work. A friendly atmosphere, a commitment to keeping you informed and regular team events are just a few of the things you…

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