About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Role Overview:
The Training & Development Specialist will be responsible for designing, implementing, and evaluating training programs for employees within the life insurance department. This role will focus on developing comprehensive training initiatives to enhance product knowledge, sales skills, customer service, compliance, and overall professional growth of our team members.
Key Responsibilities:
- Design, develop, and implement training programs for new and existing employees in life insurance products, sales techniques, and customer service.
- Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry regulations.
- Facilitate engaging onboarding sessions to introduce new hires to company policies, procedures, and product offerings.
- Coordinate orientation activities to integrate new employees into the organization's culture.
- Identify skill gaps through performance assessments and implement targeted training to address areas of improvement.
- Conduct ongoing training sessions to enhance sales techniques, client relationship management, and industry knowledge.
- Stay abreast of industry regulations and ensure that all training materials and programs are compliant with legal requirements.
- Conduct training sessions on regulatory updates and compliance standards.
- Develop and implement assessment tools to measure the effectiveness of training programs.
- Gather feedback from participants and stakeholders to continuously improve training content and delivery.
- Bachelor's degree in a relevant field (Training and Development, Human Resources, Business, etc.).
- Proven experience in developing and delivering training programs within the life insurance industry.
- In-depth knowledge of life insurance products, sales processes, and industry regulations.
- Strong communication and presentation skills.
- Certification in training and development (e.g., Certified Professional in Training and Development - CPTD) is a plus.
