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Control Risks is currently looking to hire a Country Security Lead to support a global banking client and assume responsibility for the physical secur.....

Control Risks is currently looking to hire a Country Security Lead to support a global banking client and assume responsibility for the physical security of the client's offices and other commercial premises within Malaysia.

Please note that this role is scheduled to commence employment on 1st July 2024.

Responsibilities:

Leads and mentors a team of direct employees and vendors responsible for the physical security of branches, offices, and other facilities within the country.
On a routine basis, monitors security personnel and security system performance to ensure all security, safety and compliance requirements are met, including service delivery of all security related vendors.
Devises local procedures for access control, CCTV surveillance and alarm monitoring in alignment with global and local standards.
Ensures in-country security system maintenance, minor project works and software/hardware upgrades are executed in alignment with bank stakeholder requirements, global and local standards.
Manages security and safety incidents, follow-up investigation and reporting to all stakeholders.
Conducts local risk assessments, makes recommendations on physical security measures and implements them in accordance with global and local standards.
Ensures security training, certification, tests & drills are periodically conducted and records maintained.
Keeps senior level management informed on key issues, risks and incidents.
As the Country level leader of physical security you are the key point of contact for operational security matters and will engage all stakeholders through excellent communication and account management skills.

High School Diploma or above.
4-6 years prior commercial security and/or law enforcement related experience.
Proven managerial and leadership ability.
Prior experience as shift leader, supervisor and security manager preferred.
Able to comprehend and interpret most business documents.
Able to respond effectively to the most sensitive issues.
Able to write reports and manuals.
Able to make effective and persuasive presentations on security training, concepts, and procedures to both staff, public groups and senior management stakeholders.
Able to forecast and prepare annual budgets. Conducts basic financial analysis including the preparation of reports.
Working knowledge of Microsoft Word/Excel.
Excellent understanding of the operation of Access Control, CCTV & Burglar Alarm systems.
Basic knowledge of IP networks.
Good written and oral English language capability.

Quick Apply

Brandt Business Services Sdn. Bhd.

Lead Acquisition Specialist

Contract

Kuala Lumpur, Federal Territory of...

Sales / Marketing

23 hours ago

Position Overview:We are seeking a motivated and enthusiastic Lead Acquisition Specialist to join our dynamic team. In this role, you'll take the lead.....

Position Overview:

We are seeking a motivated and enthusiastic Lead Acquisition Specialist to join our dynamic team. In this role, you'll take the lead in connecting with potential customers via phone, showcasing our outstanding products/services, and employing your persuasive communication skills to ignite sales success. You'll be the driving force behind our sales endeavors, initiating conversations with potential customers, highlighting our impressive array of offerings, and leveraging your communication finesse to achieve thriving sales results.

Language Requirements:

The ideal candidate should be fluent in both English (Primary) and Mandarin to effectively communicate with a diverse customer base.

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Key Responsibilities:

Conduct outbound calls to potential customers in order to introduce our products/services and generate sales opportunities.
Utilize persuasive communication skills to engage prospects, address their inquiries, and handle objections effectively.
Maintain accurate and up-to-date records of all interactions and sales leads in the company's CRM system.
Meet or exceed daily/weekly/monthly sales targets and KPIs set by the management.
Collaborate with the sales team to ensure a seamless customer experience from initial contact to purchase.
Stay informed about the latest product/service features and updates to provide customers with relevant information.
Develop a strong understanding of the company's offerings to address customer needs and tailor sales pitches accordingly.
Provide exceptional customer service to build and maintain lasting relationships with clients.
Participate in regular training sessions to enhance selling techniques and product knowledge.
Contribute to team meetings and share insights to improve campaign performance.

Qualifications and Skills:

Minimum SPM
Proven experience in telesales or telemarketing, preferably in an outbound campaign setting.
Excellent communication skills in English and Mandarin.
Strong negotiation and persuasive abilities to convert prospects into customers.
Goal-oriented mindset with a track record of meeting or exceeding sales targets.
Proficiency in using CRM software and other sales tools is an advantage.
Ability to work independently and as part of a team in a fast-paced environment.
Adaptability to handle rejections and maintain a positive attitude during sales interactions.
Good time management skills to prioritize tasks and maximize productivity.

Note: The above job description is subject to change based on the business needs and requirements.

Quick Apply

Brandt Business Services Sdn. Bhd.

Lead Acquisition Specialist

Contract

Kuala Lumpur, Federal Territory of...

Customer Service

1 week ago

Key Responsibilities:Conduct outbound calls to potential customers in order to introduce our products/services and generate sales opportunities.Utiliz.....

Quick Apply

Publicis Groupe

Production Engagement Lead

Full-time

Kuala Lumpur

Manufacturing / Production

1 week ago

We have identified an opportunity for Production Engagement Lead to join us in a vital client facing position, managing and continuously building on t.....

Quick Apply

LiquidX

QA Tester Lead

Full-time

KL Eco City, Kuala Lumpur

Quality Assurance / Control

3 weeks ago

About UsLiquidX Studio is a gaming development studio with the goal to produce an open-world AAA game called Pixelmon.We are based in Singapore and Ma.....

About Us

LiquidX Studio is a gaming development studio with the goal to produce an open-world AAA game called Pixelmon.

We are based in Singapore and Malaysia with many of our team collaborating remotely from countries like New Zealand, Spain, Indonesia, and Brazil. With large backing from our recently raised funding round, we aim to create an entirely unique experience with immersive gameplay and extensive lore that will wow all gamers.

The Challenge

We are looking for a Lead QA Tester to assess our software & game quality through manual testing. You will be responsible for leading the QA team in finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases, test plans and are passionate about quality, we’d like to meet you. Ultimately, you will ensure that our products, applications and systems work correctly.

What You Can Expect To Work On

Lead a team of game testers and provide guidance, mentorship, and support throughout the testing process.
Develop and implement comprehensive test plans, test cases, and strategies to ensure thorough and efficient testing of our games.
Coordinate with the development team to understand game requirements, features, and technical specifications.
Coordinate and manage external QA outsourcers.
Plan and schedule testing activities, assigning tasks to team members, and monitoring progress to ensure deadlines are met.
Perform hands-on testing of games across various platforms and devices to identify bugs, glitches, and other issues.
Document and track bugs using bug tracking software, ensuring clear and concise communication with the development team.
Provide detailed reports and feedback on game performance, gameplay experience, and potential improvements.
Collaborate with designers, programmers, and artists to address and resolve identified issues.
Stay up-to-date with industry trends, emerging technologies, and best practices in game testing and quality assurance.
Conduct regular training sessions for the testing team to enhance their skills and knowledge.
Participate in the recruitment and onboarding process of new game testers.

What You Need to Succeed

Experience: Proven experience with a minimum of 5 year work experience as a Quality Assurance Tester or similar role with experience in leading and releasing titles on Apple AppStore and GooglePlay store.
Technical Skills : Familiar with project management and QA methodologies, as well as software like Jira, Notion, Asana, Shotgun, Excel, Project, Confluence, Unreal Engine, Unity or equivalents
Communication : Ability to communicate with stakeholders and the team as a whole in an effective and concise manner
People Management: Able to work as part of a team, and proven record of cross functional collaboration
Problem-Solving: Analytical mind, Attention to detail and problem-solving aptitude

NFT & Blockchain : Experience in working NFTs and blockchain technology/industry is a plus

Quick Apply

Wise

Due Diligence Team Lead

Full-time

Kuala Lumpur

Others

4 weeks ago

Our Due Diligence team is looking for a Team Lead in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission, de.....

Our Due Diligence team is looking for a Team Lead in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission, develop a high performing verification team and help save millions more people money.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Your mission will be to develop a high performing verification team, to learn more about the compliance world, to improve the sometimes frustrating verification process for our customers, and to help millions more potential customers save money by using Wise!

The role as a Due Diligence Team Lead gives you the opportunity to:

Develop a strong verification team and support agents on their personal growth path by scheduling, interviewing, hiring, organising team events.
Help team members to understand their role in the mission through coaching, challenge or mediating debates, manage team’s resources and their relevant skills.
Build connections between team members as well as cross-team and facilitate collaboration. Identify new collaboration needs on the team level.
Owner of the team's entertainment budget. Keeping it up to date, syncing it with the rest of the leads in the group + Senior Leads.
Help the team develop and measure KPIs for success while planning team capacity and focusing on customer experience.
Increase the efficiency of the verification team while balancing the health and productivity of your agents.
Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.
Be accountable for quality assurance of verification performed, making decisions within our policy framework, and working with compliance to evolve both our policies and processes.
Manage the trainings of the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime.
Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of recommendations and policies.
Work with product teams, customer operations, and across compliance to manage operational impact of changes and drive initiatives to improve the customer experience, increase automation or improve operational efficiencies.
Represent the policies, processes, and auditable verification work to regulators and auditors.

Hiring process:

Application review (including reviewing your cover letter answers)
1st interview with two Team Leads
Final interview with 2 senior/Area Leads

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the questions below).

In your Cover Letter please answer the following questions:

What are your expectations for this role?
How do you make sure that your team has a healthy team culture?
How would you handle a conflict arising from cultural and personality differences within the team?
Our team receives on average 2000 emails per week, but processes 1800 emails weekly. Additionally, the team has a backlog of 500 emails that is carried over from week to week. What are your plans to come out of this backlog trend on a short term basis and to avoid it altogether in the long term?

Please note that applications without a cover letter will not be considered.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Quick Apply

Wise

Fraud Prevention Team Lead - Kuala Lumpur

Full-time

Kuala Lumpur

Others

4 weeks ago

Wise’s Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad acto.....