How will you make an impact?  Are you driven by the desire to create a positive difference in the lives of our members?  In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an exceptional level of customer service when managing their super.   The Opportunity   Are you looking to leverage your investment and product expertise to deliver innovative and market leading product solutions? Do you have a passion for investment products, finger on the pulse and a keen eye for detail? If so, we have an exciting opportunity for you!  We’re committed to empowering our members to achieve their financial goals. As a leading player in the industry, we’re seeking a dynamic and visionary?Senior Product Manager?to lead our?Investments portfolio.  As the Senior Product Manager – Investments, you will play a leading role in the development, management, and delivery of Hostplus’…

Click here to view more detail / apply for Senior Product Manager - Investment

Project Description

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities

Treasury application BAU 24*7 support:
• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of Online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning or night or weekend shifts
• Managing and regular interaction with the application end users and stakeholders management

Skills

Must have

• 1-2 years of experience in production treasury application support environment
• Production support of Java/Microservices application
• Strong experience in providing L1 & L2 application technical and functional support
• Good knowledge on Unix and Shell scripting
• Good knowledge on SQL and PL/SQL
• System backup's w.r.t UNIX and Database
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice to have

Murex Production support L2 Experience

Languages

Product Consultant, Client Service

The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring clients best-in-class experience using our products to achieve their goals.

The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar’s research and analytical products. This will be a key role in our mission to provide exceptional client experience by helping advisor/retail/institutional clients use our products to meet their goals. This position is based in our Mumbai office.

Responsibilities

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactively approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Meet required service levels for the process
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary

Requirements:

• 3-4 years of proven experience in client support/service
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Understanding of networking, internet, communication concepts and complex software systems
• Excellent skills in Microsoft Excel
• Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in English
• Morningstar is an equal opportunity employer.
• Availability to work on Saturdays, Sundays & Public holidays (on rotational basis) is a key requirement for this role as part of a global 24x7 support operation.

 

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

The Group: The Financial Planning group builds solutions and capabilities that enable financial advisers to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar’s extensive data and research capabilities across all stages of financial advice making the advice process compliant, efficient, and effective. 

The Role: The Morningstar AdviserLogic team is looking for an execution-focused Product Consultant. The ideal candidate will have familiarity with the financial wealth and advice industry. The role requires working closely with end-clients, customer support team and product squads. In this role, you will take ownership of the platform and act as an application expert that involves understanding the current application and its outcomes, improvisation of how new enhancements are making life easy for the users, and providing a prompt solution to any technical and financial queries through calls, chats, and emails.

As you will be working closely with end clients, you should have:

• Good communication skills: Written and verbal to understand the current application and working with product managers, software development teams, direct interaction with Australian end-users.
• Good listening skills: As to understand the exact client query and decide on the flow of work.
• Comprehensive problem-solving skills, ability to rephrase the ongoing query and drill down to stepwise solutions within the timeline.
• Attention to detail and analytical bent of mind.
• Confidence, patience, soft skills & empathy.
• Excellent interpersonal skills.
• Strong documentation skills.
• Ability to learn and contribute one step ahead.
• Proactiveness to meet department representatives to discuss cross-department initiatives and facilitate the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.
• Hunger to find opportunities to automate existing business processes.

Technical abilities expected:

• Sound knowledge of financial markets and capital markets, preferably international finance.
• An MS Office specialist with good competencies in MS Word, Excel, PPT’s.
• Prior usage of any ticketing applications, such as Jira, Zendesk or Bugzilla.
• Prior usage of automated Lead management & Customer Service Management tools, such as Zendesk, Freshdesk, intercom, Live Agent, Happy fox, SharePoint.

Abilities expected for internal communication -

• Think analytically, create, and improvise different scenarios before internal escalation.
• Understanding of functional testing before escalation/delivery.
• Basic understanding of how a software development lifecycle, scrum and agile team works.

Basic Qualifications

• A full-time master’s degree in finance (MBA or PGDM).
• Minimum 2 years of professional experience in BFSI.
• Computer fundamentals and an MS office specialist.
• A bachelor’s degree in engineering, Math’s or computer applications will be added advantage (Not a mandate).

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customer issues and follow problems through to resolution.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports.
• Responsible to resolve Customer queries on a regular basis.
• Regularly review Customer tickets and ensure its resolution and if required pass it on to the development team.
• Coordinate with Product Managers as per the client’s requirement and ensure frequent and timely updates to clients.
• Ensure regular review of helpdesk & support articles written by the team and write articles as and when required.
• Ability to engage the clients through B2B communication over emails, chats, and calls.
• Responsible for helping new joiners and if required conduct training for different product modules and support SOP.
• Support other team members on a regular basis in helpdesk chat.

Morningstar is an equal opportunity employer.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

- Hiring full time seafood processing manager.

- To work in factory located near Jurong Fishery Port.

- Midnight working hours (starts from 12 midnight till morning).

- Need to work on weekends and some public holidays.

- Candidates must be able to work independently or in small team.

- Prefer Candidates with at least 2 years of experience in processing (cutting, cleaning, descaling etc) .

- Prefer Candidates with at least 2 years of experience in packing of fresh and frozen seafood.

- Prefer Candidates with at least 2 years of experience in planning of delivery schedule and route.

- Candidates are required to load and unload boxes of seafood from delivery lorries.

Job Scope

· Fully follow up the product lines and ensure the instruction of Chairman on products are executed and implemented.

· Communicate with product and R&D teams of each product line, follow up project, grasp the details of project progress and feedback to Chairman.

· Participate in product scheduling, coordinate multiple resources, design, R&D, operation, and testing teams, promote the development process of each product before launch. After launch, facilitate team updates and iterate product features based on operational feedback.

· Organized and coordinated product-related meeting which involving Chairman, responsible for summarizing meeting minutes, followed up, established an effective communication between Chairman and Project team, play a bridge role in product positioning and execution.

· Stay attentive to market, analyse competitive products in relevant market, compare company product design, provide opinions and suggestions for Chairman's product decisions.

· According to the requirements of Chairman, organize related product, R&D, design resources, and independently complete specific projects.

Requirements

1. Educational Background: Bachelor's degree or higher.

2. Work Experience: Over 10 years of work experience with 5 years of team management experience.

3. Industry Experience: Relevant work experience in well-known/large internet companies, with practical experience in designing and managing internet products, ideally with at least one successful experience in internet product design and management.

4. Professional Qualifications:

· Strategic thinking and management in internet product field, with a strong forward-looking perspective on product field future development and market judgment.

· Ability to think user-centrically and data-driven, challenging authority and traditional experiences, with a habit of rapid and thorough verification.

· Strong team management, project management, and team training abilities.

· Excellent language, communication, organization, and coordination skills.

· Management training experience and advanced certificates in product development is an advantage.

5. Regional Experience: International perspective and experience, with deep insights into and experience in China, Southeast Asia, and other international markets, particularly preferred in terms of product and project implementation.

6. Language Requirements:

· Proficient in professional business writing and language communication.

· Fluent in Mandarin to communicate with Chinese associate.

Product Consultant, Client Service

The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring clients best-in-class experience using our products to achieve their goals.

The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar’s research and analytical products. This will be a key role in our mission to provide exceptional client experience by helping advisor/retail/institutional clients use our products to meet their goals. This position is based in our Mumbai office.

Responsibilities

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactively approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Meet required service levels for the process
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary

Requirements:

• 3-4 years of proven experience in client support/service
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Understanding of networking, internet, communication concepts and complex software systems
• Excellent skills in Microsoft Excel
• Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in English
• Morningstar is an equal opportunity employer.
• Availability to work on Saturdays, Sundays & Public holidays (on rotational basis) is a key requirement for this role as part of a global 24x7 support operation.

 

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

Email to: hr_admin@acpcomputer.edu.sg

Subject: Engagement Manager / Go-to-market Product Manager

Encompass events organization, marketing planning and strategy, product go-to-market planning and strategy and customer engagement.

The Team aims to spearhead the digital transformation of the government. Our team aspires to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for an outgoing individual that is able to cultivate relationships with different stakeholders, drive adoption, and is passionate about running marketing campaigns and events. Be part of a web search & AI team, that is data driven, values excellence, and balances efficiency with effectiveness.

You will be part of an agile team that is working on SearchSG. Powered by machine learning and artificial intelligence, SearchSG is a Search-as-a-Service tech stack developed internally within GovTech that aims to be the de facto search tool within the Singapore Government. The team’s vision is to improve the findability of Government information and services for the general public.

What to expect

● Mainly responsible for managing/engaging government agencies, strategizing & planning, driving adoption, executing marketing campaigns & events, and creating reports.

● Evaluate and pinpoint the sustained competitive advantages of our product offerings amid a swiftly changing marketplace characterized by intense competition, rapid technological advancements, and a dynamic regulatory environment

● Work closely with product managers to develop and mold comprehensive go-to-market strategies for products/programs over multiple years, grounded in essential competitive insights and operational metrics

● Run events, workshops, webinars and build cases for potential opportunities, and generate insightful recommendations regarding strategic possibilities and operational efficiency

● Own the marketing plan to grow the community and develop the business

● Build the brand and awareness of the web search & AI team product

● Craft Electronic Direct Mailers (EDMs) and develop content for email marketing campaign

● Source and develop marketing collaterals (e.g. merchandise, prizes)

● Liaise with stakeholders to gather feedback for the team

● Respond to queries from users and drive conversion

● Work closely with Software Developers, User Interface/User Experience Designers, Data Analyst, Business Analyst, Product Manager, and Quality Engineer.

Requirements

● Experience in digital marketing – email marketing, content marketing, social media marketing, marketing analytics, web search, and AI.

● Experience in planning and executing events

● Experience in developing a marketing strategy & plan

● Proficiency in project management and cross-functional collaboration

● Able to understand technical concepts in product

● Able to contextualize and switch between macro product market strategy to micro product engagement with other government agencies

● Proficient in English (verbal & written)

● Familiar with design tools (e.g. Adobe Photoshop, InDesign and Canva)

● Excellent communication and interpersonal skills

● Excellent time management

● Prior experience in customer engagement, tech market strategy or data analytics is a good to have

● Able to thrive in an uncertain and agile environment

● Able to work independently and collaborate in a team

Preferred

● Minimum of 5 years’ experience in digital marketing and events

● Familiar with leading search tools (e.g. Google Search Console, Ahrefs, Semrush)

● Knowledge in AI/ML

● Creative with an eye for design

● Data and insights driven

● Outgoing personality, proactive, and takes initiative

● An appetite for learning and development

● Resourceful problem solver

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Job Summary:

We are seeking a hands-on, strategic product leader, who can lead and execute a vision for our scalable, configurable, Investment Data Management Cloud platform. This role will primarily focus on the data platform required for all of Clearwater’s products, while also contributing to our global data management strategy. You will also play a critical role in scaling our platform across asset classes and industries, creating a highly configurable data platform that powers all our analytical and AI products.

This is an exceptional opportunity for a seasoned professional with experience building data pipelines and analytical financial technology software.  In close collaboration with Sales, Engineering, Operations and Services teams you will strategically implement the high-level road map for our foundational data layer and enable the development of multiple product lines.

You will report to the Chief Product Officer and will be responsible for defining market problems, developing a short- and long-term product strategy, mentor product managers and convert strategy into product deliverables and releases. 

  

Responsibilities:

Leadership:

• Develop a comprehensive security, pricing and client master data management strategy and long-term roadmap with short term prioritization.
• Lead a team of product managers and guide their product roadmaps to align with strategy.
• Drive roadmap execution by partnering with Engineering leaders and ensure high quality releases.
• Showcase internal and external thought leadership in all things related to investment data management at technical and functional forums.
• Develop, and manage to success metrics and present outcomes, insights, and continuous improvement plans to executive leadership team.

Business Growth:

• Evaluate data sources dependencies, data rights management, ingestion patterns and data persistence to optimize for current and future client needs.
• Assess Clearwater data strategy fit by market, segments and use cases, and build comprehensive roadmap to address capability gaps that drive revenue growth.
• Continuously evaluate current platform and build a vision for a highly scalable, automated, and resilient data platform

Client Success:

• Support clients go-lives, manage client escalations and ensure SLAs.
• Lead client design partner discussions on data management challenges and respond with solutions and roadmap items.

Product Innovation:

• Work with technology and executive leadership to create multiyear, annual, and quarterly roadmaps and oversee their execution.
• Manage the product lifecycle, ensuring that products are delivered to the required quality standards.
• Partner with functional product leaders, market principals and at various levels across the organization, establish and maintain outstanding communication, and build/maintain collaborative relationships at all levels.
• Ability to build coherent narrative, explain technical and product priorities and convince leaders of your vision and strategy are critical to long term success of this role.
• Stay abreast of competitive, data technologies, and market dynamics and apply insights to the company’s product strategy and execution.

What we look for:

• 15+ years of experience in data management platforms in enterprise software with a minimum of 5 years in a product management leadership role leading PM team of 5 and above.
• At least 5 years of experience across more than one of these areas is required: master data management (especially finance domain), ETL/ELT, data integration, data warehousing, lake houses, and streaming data.
• Demonstrated ability to build a scalable, configurable enterprise data platform on the cloud, deployed across industries and geographies, migration to a componentized architecture, and capable of handling large amounts of data with low latency.
• Proven ability to manage complex data pipelines and integration with high volumes, variety, velocity and veracity.
• Excellent written and oral communication and presentation skills and write product strategy papers and create narrative decks.
• Commitment towards superior internal and external customer experience.
• Strong team leadership, decision-making, and organizational skills, with a desire to build exceptional products and deliver successful business outcomes.
• Bachelor's degree in computer science, math, or other relevant technical discipline.

Highly Preferred Experiences:

• Experience in the financial industry particularly in investment data such as IBORs along with security and pricing master.
• Expertise in typical financial data sources like custodial, market, pricing and client provided custom data.
• Experience working in the Insurance and Asset Management industry.
• Knowledge and experience with end-to-end application and systems development 

What we offer:

• Business casual atmosphere
• Team focused culture that promotes innovation and ownership 
• Access cutting edge investment reporting technology and expertise 
• RSUs as well as employee stock purchase plan (discounted shares)  
• Private medical and dental insurance
• Various social and volunteering opportunities, including volunteer time off to give back to the community 
• Defined and undefined career pathways allowing you to grow your own way 
• Work from anywhere 3 weeks out of the year 
• An opportunity to revolutionize the investment industry

Compensation Range: $220,000/YR-$260,000/YR + Bonus. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of.  Join us and discover how our people write our story.

This is a hybrid work opportunity for candidates based in Nova Scotia. You would be a homeworker with occasional travel to the customer site (Halifax) required.

Kainos is a consultancy that delivers end-to-end, tailored and innovative digital services and software platform solutions for customers in an agile environment – experience in working in a similar environment is a must-have.

As a Product Consultant in Kainos, you will be responsible for your teams' backlog maturity, taking ownership of features from inception through to delivery.  You will drive MVP thinking and communicating the value of it with those in your team, the wider project team and relevant stakeholders.

You will be a leader in your team, comfortable running agile ceremonies and encouraging engagement and discussion.  You will plan and run workshops, engaging with a variety of stakeholders to facilitate consensus in areas of uncertainty. You will actively participate within the Product capability, supporting the delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance.

Essential Requirements:

• Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations.
• Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes.
• Accomplished at modelling As-is and To-be business processes, able to present these to stakeholders and the team to ensure understanding and to achieve buy-in.
• Experience in stakeholder management, comfortable challenging decisions when appropriate and tailoring collaboration and communication styles where necessary.
• Responsible for the breakdown of an area of work from inception through to delivery, managing the team's backlog ensuring quality and maturity.
• Responsible for the elicitation of functional, technical and non-functional requirements, translating these into user stories so they are easily understood across the whole team.
• Ability to use prioritisation techniques to refine the backlog and manage dependencies.
• Proven ability to manage scope to meet the required MVP, ensuring value is delivered.
• Ability to work within commercial constraints for example cost restrictions and project deadlines.
• Excellent user story writing skills, ensuring quality and consistency of stories across the project.
• Proven ability to build trusted relationships both inside and outside of the delivery team, comfortable collaborating on the breakdown of an area into deliverable pieces of work.
• Experience working in a client/supplier relationship, sensitive to their needs.
• Experience contributing to sales activities (e.g. working on bids, writing sales proposals etc.).
• Experienced in Agile methodologies and able to mentor those in your team as well as coaching our clients.
• We are passionate about developing people – a demonstrated ability in managing, coaching and developing junior members of your team and wider community.
• Experience of explaining technical jargon to non-technical/commercial teams.

Desirable:

• Ability to participate in technical discussions with a broad understanding of technical terms.
• Experience working closely with clients on-site day-to-day.
• Active participation in communities of interest, for example, online groups, meetups and speaking at conferences.

 

 

(Jersey City, NJ - work location)

What we are looking for

The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

What you will be responsible for

• PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.
• Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
• Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
• Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
• Responsible for maintaining a client issues list and status reporting.
• Train users on existing workflows
• Gather requirements for new asset classes, security types and/or business line
  • Document requirements
  • Works with Professional Services team to assign dedicated resources to accomplish deliverables
•  Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.

What we value

The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.

• PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. 
• Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.
•  Hands-on experience implementing or supporting investment management software, preferably an Front-Office order management (OMS) and compliance system is especially valuable.
• Experience in supporting trading in a multi-asset trading environment with Equities, Fixed Income, Derivatives <- most flavors.
•  Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.
•  A strong record of customer service. Post Go Live Support Specialists must understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally.
•  Must be customer driven, work within a team environment, and be focused on providing a high quality of service to the customer.
•  Strong time management skills including the ability to manage multiple projects in parallel.
•  Strong problem solving/analytical skills.

Education & Preferred Qualifications

• Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.
• 3 to 5+ years of experience
• Travel as required by the Customer (100% - Onsite dedicated support role - Jersey City).

Additional Requirements

The is an onsite dedicated support position. Travel from time to time maybe required up to 25%.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.  From technology to product innovation we're making our mark on the financial services industry.  For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.  We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment.  Our benefits packages are competitive and comprehensive.  Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.  You'll have access to flexible Work Program to help match your needs.  And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.  We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.  Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.  You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: Charles River Development

Discover more at www.StateStreet.com/careers 

Salary Range:

$110,000 - $177,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

This is a contract position with our client.

The client is looking for Product Support Engineers withexperience in Java.

The candidate should have expertise specifically in Java based production support.

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:
• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.

Position location is Chicago.

What we are looking for

The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

What you will be responsible for

• PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.
• Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
• Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
• Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
• Responsible for maintaining a client issues list and status reporting.
• Train users on existing workflows
• Gather requirements for new asset classes, security types and/or business line
  • Document requirements
  • Works with Professional Services team to assign dedicated resources to accomplish deliverables
•  Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.

What we value

The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.

• PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. 
• Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.
•  Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.
•  Substantive in one or more of the following: fixed income, equity financial instruments. Understanding of investment management or wealth management workflows, derivatives, and FX instruments.
•  Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.
•  A strong record of customer service. Post Go Live Support Specialists must understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally.
•  Must be customer driven, work within a team environment, and be focused on providing a high quality of service to the customer.
•  Strong time management skills including the ability to manage multiple projects in parallel.
•  Strong problem solving/analytical skills.

Education & Preferred Qualifications

• Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.
• 3 to 5+ years of experience
• Travel as required by the Customer

Additional Requirements

The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients. Travel of 30-50% is typical but may exceed that at any given year.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.  From technology to product innovation we're making our mark on the financial services industry.  For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.  We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment.  Our benefits packages are competitive and comprehensive.  Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.  You'll have access to flexible Work Program to help match your needs.  And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.  We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.  Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.  You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: Charles River Development

Discover more at www.StateStreet.com/careers 

Salary Range:

$100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Family:

Technology Consulting

Travel Required:

Up to 25%

Clearance Required:

Ability to Obtain Public Trust

What will you do?

The Senior Product Marketing Consultant is responsible for guiding the development and execution of product marketing activities to enhance stakeholder engagement, communications, and training personnel.

Product Marketing Manager responsibilities include:

• Assist with driving the demand for and adoption of a product among existing customers.

• Identify user personas and target audiences for the proposed new products.

• Assist in creating, managing, and implementing the product marketing strategy.

• Work with the stakeholder engagement team to attract and inform users of new products.

• Work with teams to ensure the products meet the needs of the userbase.

• Work with the Program Office to create and tell the story of HSIN products.

• Analyze market and competition data to recommend products that match and surpass current industry standards.

• Collaborate with internal program leadership to work on product requirements.

• Assist in conducting customer research and market assessments.

• Assist in developing product strategy and roadmap.

What You Will Need:

• US Citizenship and the ability to obtain and maintain a federal Public Trust.

• Bachelor’s Degree

• SEVEN (7) or more years of experience in marketing and/or communications

• Robust understanding of data, digital and automation impact for public safety and/or law enforcement solutions with focus on the future.

What Would Be Nice to Have:

• Master’s Degree

• Change Management Practitioner (CMP)

• Certified SCRUM Master (CSM)

• Ability to work with stakeholders in an iterative manner to deliver solutions using an agile methodology.

• Analytical, logical, and interpretive ability at a management level to develop scenarios, express concepts or models and make the decisions required to optimize value across a broad scope.

• Ability to influence a data driven mindset, driving a culture of collaboration, innovation, and best-practice to be a ‘Force Multiplier’.

• Demonstrated ability to source and lead the formation and execution of successful partnerships between and across major stakeholders.

• Ability to influence and motivate a team of specialists across a variety of functions to establish and deliver capabilities at the scale and pace necessary to enable the agency or client’s strategy.

• Experience with the creation, coordination, execution, and evangelism of product-based data-driven initiatives.

• Proven ability to collaborate with audiences with a wide range of business or technical knowledge and at different levels of an organization, from the Senior Executives to data analysts.

• Exceptional organizational and time management skills.

• Ability to build a diverse network.

• Effective collaboration skills with the ability to build, unify and motivate virtual teams.

• Outstanding interpersonal, presentation, written and verbal communication skills.

• Ability to demonstrate critical thinking, decision making and problem-solving skills.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.