Total 97,325 Full-time IT Support Executive job vacancies in The United States of America

Job Scope/Responsibilities: 

•  Do the overall support related to IT on day-to-day business operation.
•  Educating end users in applications functionality, preparing, and providing training sessions on need basis
•  Hardware/Software troubleshooting and resolve basic network problems.
• Replacement of hardware parts if required.
• Perform OS installations and basic computer configuration.
• Monitoring and supporting network infrastructure such internet, wifi, LAN, WAN, routers, and switches/hub in the organization.
• Reviewing program specifications and requirements to determine implementation steps and sequencing.
• Identifying technical design for assigned areas of projects
• Modifying and writing program code as needed
• Suggesting technical design for new or revised applications or modules
• Modifying or writing program code as needed, testing applications
• Conducting user acceptance tests and providing respective documentation
• Making recommendations on programming standards and procedures
• Managing websites includes planning, implementing, managing, monitoring, and upgrading the organization's website.

Job Requirements:

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Strong understanding in principles of OOP
• Knowledge in Front-end programming software such as HTML, CSS, Bootstrap, JavaScript (vanilla JS, jQuery, ES6), Angular, and React
• Knowledge in Back-end software such as PHP, Java, Python, Node.js, Ruby, Sass

• Understanding in WordPress Framework and architecture

• Ability to troubleshoot website issues in a fast-paced environment.
• Practical knowledge of RDBMS and SQL
• Must possess skills in one of Adobe's ranges of creative suites. 
• Advantages for knowledge on Oracle Database. 
• Knowledge in installation and troubleshooting of hardware/software, network configuration and smartphone.
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Practical knowledge of SDLC

• Understanding principles of OOD

• Knowledge in Microsoft Office Products (Word,Excel,PowerPoint)
• Experience in the Banking System is encouraged.

Perks & Benefits

• Employee equity
• Central location
• Personal leave
• Personal development opportunities

JOB FUNCTION

1) AUTHORITY    

• Provide training to new staffs in IT infrastructure related matter.
• Supervise subordinates in IT infrastructure related matter.
• Work with vendors for IT project and support.

2) KEY RESPONSIBILITIES

• Support and maintain IT infrastructure, information security, network and server.
• Support IT operation system log and security administration.
• Ensure software, hardware and license compliance.
• Provide IT technical support to end users for all IT equipment.
• Maintain attendance device, CCTV and Door Access devices.
• Support in preparing digital artworks for marketing initiatives.
• Develop and document standard operating procedure, policies and IT assets.

3) OTHER RESPONSIBILITIES    

• To carry out task assigned by superior from time to time

4) QUALIFICATION REQUIREMENTS    

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Required skills: Server, Networking & Security.
• Hardware and Software troubleshooting knowledge.
• Graphic design skills will be an added advantage.
• Good team player, proactive and customer oriented attitude.
• Min 2 years of working experience in the related field.
• Good Career Advancement & Training Opportunities.
• Excellent Benefits - Medical, Dental, Optical, Insurance.

Perks & Benefits

• Good Career Advancement & Training Opportunities.
• Excellent Benefits - Medical, Dental, Optical, Insurance.

Key responsibilities:
Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems.
• Keep customer informed, set and follow through commitments.
• Keep precise case documentation and case ownership.
• Timely elevate and/or escalate to next level support when the case is too complex.
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support.

SMS

• Monitor the SMS server and ensure the smooth running of the programme.
• Troubleshoot and resolve SMS related issued when contacted by clients.
• Maintaining software applications, operating systems and regular maintenance.

Team Work

• Attend and contribute to team meetings in a positive manner.
• Share information with team members.
• Be comfortable in working with all stakeholders.
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.
• Perform other duties as required, including covering absences/leave where required.

Job Requirements:

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

工作職能

1) 權威

• 為新進員工提供 IT 基礎設施相關事宜的培訓。
• 監督下屬IT基礎設施相關事宜。
• 與供應商合作進行 IT 專案和支援。

2) 主要職責

• 支援和維護IT基礎設施、資訊安全、網路和伺服器。
• 支援IT作業系統日誌和安全管理。
• 確保軟體、硬體和許可證合規性。
• 為最終使用者提供所有IT設備的IT技術支援。
• 維護考勤設備、閉路電視和門禁設備。
• 支持為行銷活動準備數位藝術品。
• 制定並記錄標準作業程序、政策和 IT 資產。

3) 其他責任

• 不時完成上級交辦的任務

4) 資質要求

• 電腦科學/資訊科技學士學位或同等學歷。
• 所需技能：伺服器、網路和安全。
• 硬體和軟體故障排除知識。
• 圖形設計技能將是一個額外的優勢。
• 良好的團隊合作精神，積極主動，以客戶為導向的態度。
• 至少 2 年相關領域的工作經驗。
• 良好的職業發展和培訓機會。
• 卓越的福利 - 醫療、牙科、光學、保險。

津貼和福利

• 良好的職業發展和培訓機會。
• 卓越的福利 - 醫療、牙科、光學、保險。

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Description ;

• Provide forwarding/ logistics solutions to customers and guide the customer on shipping, customs clearance and logistics matter.
• Update daily container movement planning.
• Plan and coordinate shipments to ensure timely delivery to final destination.
• Responsible for handling all shipping coordination including vessel booking, freight arrangement, shipping documents and other related document preparation.
• To coordinate with 3rd party logistics service providers and provide full logistic support to the sales division.
• To liaise with customers for any inquiry.
• Carry out any other tasks that assigned by superior from time to time.

Requirement ;

• Candidate must possess at least Professional Certificate, Diploma or equivalent.
• Required language(s): English & Mandarin
• At least 2 years of experience in the related field is required for this position.
• Good attitude
• Fresh graduates are encouraged to apply too, training provided.

Company Overview

We are a dynamic and reputable total logistics service provider specializing in global ocean freight, transportation and supply chain solutions across various industries. We take pride inproviding our clients with solutions and ideas to resolve their difficulties. We wish to invite suitable candidates to join us.

主要責任：
每日任務

• 及時回覆客戶的詢問。記錄案例、提供資訊並排除故障以解決客戶問題。
• 讓客戶了解情況、制定並履行承諾。
• 保留準確的案件文件和案件所有權。
• 當案件過於複雜時，及時提升和/或升級到下一級支援。
• 在客戶端測試和部署新版本。
• 提出可最大限度降低支援成本的產品改進建議。

簡訊

• 監控簡訊伺服器，確保程式順利運作。
• 故障排除並解決客戶聯繫時出現的簡訊相關問題。
• 維護軟體應用程式、作業系統和定期維護。

團隊合作

• 以積極的方式參加團隊會議並做出貢獻。
• 與團隊成員分享資訊。
• 與所有利害關係人輕鬆合作。
• 與其他團隊成員合作，應用新的想法、實踐和工具來提高團隊的效率。
• 根據需要履行其他職責，包括在需要時彌補缺勤/休假。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

Job Responsibilities:

• Technical Support and Troubleshooting: Provide technical support, including diagnosing, troubleshooting, and resolving hardware, software, and network issues.

• System and Network Administration: Maintain the IT infrastructure, including servers, networks, and workstations, ensuring optimal performance and security.

• Software and Hardware Maintenance: Responsible for the installation, configuration, updating, and procurement of software applications and hardware devices, as well as the renewal of licenses

• Security Control: Responsible for IT security controls, including ERP permission management.

• User Training: Responsible for providing IT-related training to enhance staff skills and proficiency

• Microsoft Products: Explore the extensive features of Microsoft 365 products such as Teams and Power Automate, collaborating with internal users to optimize daily tasks and automate workflows

Requirements:

• Possess Certificate / Diploma / Bachelor's Degree in Computer Science/Information Technology or any equivalent.
• At least 2 Year(s) of working experience in a similar role is required.
• Required language(s): Bahasa Malaysia, English, Mandarin.
• Strong knowledge of computer hardware, software, and networks
• Experience with Microsoft 365 product such as Teams, Power Automate would be an added advantage
• Good communication, Responsible and strong problem-solving skills.
• Team Player and able to work independently.

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Job Responsibilities

• Understand the specific detailed information regarding hardware and software selection related to network and security such as switches, routers, SD Wan,
• Network Monitoring Systems (NMS), access points, firewalls, cyber security,
• Internet Access Management (IAM) and Web Application firewalls (WAF).
• Communicate with clients to perform system administration, installation, commissioning, troubleshooting, maintenance and field support for client platform-related problems.
• Provides guidance and expertise in the planning, design, and implementation of customer IT infrastructure for the most efficient solution to meet business needs development, including present and future capacity requirements.
• Provide specifications and detailed design drawings for the network architecture diagram.
• Respond to incidents, investigate and provide resolutions of incidents escalated via email, inbound call or onsite based on agreed service level.
• Learn and adapt to new technologies, products and platforms such as H3C, Cisco, Fortigate, Palo Alto, Aruba and Sangfor.
• Configure Access Switch, Access Point, IPTV and Fortinet firewall, and IPSEC VPN.
• Install access switch migration to stack switch and perform network preventive maintenance.
• Collaborate with the pre-sales team to perform demonstration as proof of concept for the related network products to clients.
• Fiber optics configuration and troubleshooting such as R&M, Commscope, Schneider, Avaya.

Job Requirements

• Possess a CISCO certificate such as CCNA or CCNP.
• Strong knowledge in the installation, setup, troubleshooting and RMA for Cisco, Aruba, Palo Alto, Fortigate, Sophos solutions including switches, routers, firewall, IP Phones, etc.
• Good attitude and communication skills.
• Minimum 1-2 years working experience.
• Candidate must possess at least a Diploma/Advanced/ Graduate Diploma,
• Bachelor's Degree/Post Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

Perks & Benefits

• Annual bonus
• Flexible benefits up to RM1500 per year 
• Profit sharing on half-yearly basis
• Travel Allowance
• Company trip
• Professional development and growth opportunities
• Fitness membership
• Casual dress code

VentureGrab.Com is a professional franchise and business opportunity platform aimed at assisting Malaysian business owners in connecting with potential partners, investors, and franchisees. Through VentureGrab.Com, users can access a variety of listings across Malaysia to search for franchise and business opportunities, enabling them to find the most suitable businesses based on their budget and requirements. 

We're looking for someone with big dreams, who's eager to learn and succeed in a job that's both fun and challenging.

Responsibilities:

1. You will be responsible for helping the business owner to advertise their brand via our platform and channels. 

2. Identify and connect potential investors for business owners.

3. Conduct meetings with business owners to understand their business needs and offer our solutions to reach their target investors.

4. Develop and maintain relationships with business owners, providing ongoing support and assistance as needed.

5. Actively engage with customers through digital channels (e.g. website, chat, email) to trigger their interest in our solutions.

6. Maintain accurate records of all customer interactions and sales activities

7. Continuously develop and improve the company’s service pitch and better service deliverance.

Requirements:

1. Candidate must possess at least a Bachelor’s Degree in any business-related field.

2. Fresh graduates are welcome.

3. Excellent spoken and written English and/or Mandarin.  

4. Genuine interest in serving SME owners and assisting them in achieving their business goals.

5. Previous experience in sales or business development roles.

6. Excellent communication and interpersonal skills, with the ability to effectively engage with clients.

7. Proactive and solution-oriented approach to addressing challenges and meeting customer needs.

Why You Should Join Us?

1. We offer tremendous rewards! (included Basic, EPF & Socso, profit sharing, Star points reward &, etc)

2. You can enjoy various kinds of leave (Annual Leave, Study Leave, Medical Checkup Leave, Birthday Leave, Stress-Free Leave, Achievement Leave)

3. Age is not an issue. We pay based on your performance. 

4. Comfortable working environment with friendly and helpful colleagues.

5. The standard is 5 days per week.  Of course, if you wish to earn more, you should spend more time at work.  

6. Don’t worry about what to eat for lunch. Many choices are available in the mall downstairs!

7. Plenty of parking space in a contemporary office block. 

8. Free swimming, sauna, and gym facilities.

9. We provide opportunities for career advancement within the company.

10. We offer attractive remuneration to the qualified candidate.

11. WE CELEBRATE EVERYTHING.

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

工作職責

• 了解交換器、路由器、SDWAN等與網路和安全相關的軟硬體選型的具體詳細信息
• 網路監控系統 (NMS)、存取點、防火牆、網路安全、
• 網際網路存取管理 (IAM) 和 Web 應用程式防火牆 (WAF)。
• 與客戶溝通，針對客戶平台相關問題進行系統管理、安裝、調試、故障排除、維護和現場支援。
• 在客戶 IT 基礎架構的規劃、設計和實施方面提供指導和專業知識，以獲得最有效的解決方案，以滿足業務需求開發，包括當前和未來的容量要求。
• 提供網路架構圖的規格書和詳細設計圖。
• 根據商定的服務水平，透過電子郵件、來電或現場回應事件、調查並提供升級的事件解決方案。
• 學習並適應新技術、產品和平台，例如 H3C、Cisco、Fortigate、Palo Alto、Aruba 和 Sangfor。
• 設定存取交換器、存取點、IPTV 和 Fortinet 防火牆以及 IPSEC VPN。
• 安裝接取交換器遷移至堆疊交換器並進行網路預防性維護。
• 與售前團隊合作，向客戶進行相關網路產品的演示，作為概念驗證。
• R&M、Commscope、Schneider、Avaya 等光纖配置和故障排除。

工作要求

• 擁有CCNA或CCNP等CISCO證書。
• 對 Cisco、Aruba、Palo Alto、Fortigate、Sophos 解決方案（包括交換器、路由器、防火牆、IP 電話等）的安裝、設定、故障排除和 RMA 擁有豐富的知識。
• 良好的態度和溝通能力。
• 至少1-2年工作經驗。
• 候選人必須至少擁有文憑/高級/研究生文憑，
• 工程（電腦/電信）、電腦科學/資訊科技或同等學歷的學士學位/研究生文憑。

津貼和福利

• 年度獎金
• 彈性福利高達每年 RM1500
• 每半年利潤分享
• 旅遊津貼
• 公司旅行
• 專業發展與成長機會
• 健身會員資格
• 休閒著裝要求

VentureGrab.Com 是一個專業的特許經營和商業機會平台，旨在協助馬來西亞企業主與潛在合作夥伴、投資者和特許經營商建立聯繫。透過 VentureGrab.Com，用戶可以存取馬來西亞各地的各種列表，以搜尋特許經營和商機，使他們能夠根據自己的預算和要求找到最合適的企業。

我們正在尋找有遠大夢想、渴望學習並在充滿樂趣和挑戰性的工作中取得成功的人。

職責：

1. 您將負責幫助企業主透過我們的平台和管道宣傳其品牌。

2. 為企業主識別並聯絡潛在投資者。

3. 與企業主舉行會議，了解他們的業務需求，並提供我們的解決方案來接觸他們的目標投資者。

4. 發展並維持與企業主的關係，並根據需要提供持續的支持和協助。

5. 透過數位管道（例如網站、聊天、電子郵件）積極與客戶互動，激發他們對我們解決方案的興趣。

6. 維護所有客戶互動和銷售活動的準確記錄

7. 不斷發展和改進公司的服務宣傳和更好的服務交付。

要求：

1. 候選人必須至少擁有任何商業相關領域的學士學位。

2.歡迎應屆畢業生。

3. 優秀的英語和/或普通話口語和書寫能力。

4. 真正有興趣為中小企業主服務並協助他們實現業務目標。

5. 具有銷售或業務開發職位的經驗。

6. 優秀的溝通和人際溝通能力，能有效與客戶互動。

7. 積極主動、以解決方案為導向的方法來應對挑戰並滿足客戶需求。

為什麼你應該加入我們？

1.我們提供豐厚的獎勵！ （包括基本、EPF 和 Socso、利潤分享、Star 積分獎勵等）

2.可享有多種休假（年假、進修假、體檢假、生日假、無憂假、成就假）

3.年齡不是問題。我們根據您的表現支付報酬。

4. 工作環境舒適，同事友善、樂於助人。

5.標準為每週5天。當然，如果你想賺更多的錢，你應該花更多的時間在工作上。

6.不用擔心午餐吃什麼。樓下的商場有很多選擇！

7. 現代辦公大樓內有充足的停車位。

8.免費游泳、三溫暖、健身設施。

9. 我們提供公司內部職涯發展的機會。

10.我們為合格的候選人提供有吸引力的薪酬。

11.我們慶祝一切。

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

工作職責：

• 技術支援和故障排除：提供技術支持，包括診斷、故障排除和解決硬體、軟體和網路問題。

• 系統和網路管理：維護 IT 基礎設施，包括伺服器、網路和工作站，確保最佳效能和安全性。

• 軟硬體維護：負責軟體應用程式和硬體設備的安裝、配置、更新和採購，以及許可證的續訂

• 安全控制：負責IT安全控制，包含ERP權限管理。

• 使用者培訓：負責提供IT相關培訓，提升員工技能與熟練度

• Microsoft 產品：探索 Teams 和 Power Automate 等 Microsoft 365 產品的廣泛功能，與內部使用者合作優化日常任務並自動化工作流程

要求：

• 擁有電腦科學/資訊科技證書/文憑/學士學位或任何同等學歷。
• 需要至少 2 年類似職位的工作經驗。
• 所需語言：馬來語、英語、華語。
• 對電腦硬體、軟體和網路有豐富的了解
• 使用 Microsoft 365 產品（例如 Teams、Power Automate）的經驗將是一個額外優勢
• 良好的溝通能力、責任感和較強的解決問題的能力。
• 團隊合作精神，能夠獨立工作。

津貼和福利

• 佣金和獎金
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會