Total 3 Human Resource Assistant job vacancies in Customer Service category in Penang

Hiring immediately @ Location : Georgetown, Penang

Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English       

        

* We welcome applications from freshers.

   Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)                                                                                                                                                   

• Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)                                      
• Experience in the sales or customer service industry is an added advantage.                                                                                                                   
• Responsibilities include handling customers via calls, emails, and chat                                                                                                                                                                                                                                                                                                                                       

Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300                                                                                                                                                                                                        

Responsibilities                                                                                                                 

●     Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.                                                                                                                      

●     Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.                                                                                                                       

●     Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.                                                                                                                 

●     Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.                                                                                                                     

●     Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.                                                                                                             

●     Ensuring innovation and quality in every customer interaction.                                                                                                                    

●     Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.                                                                                                             

●     Maintaining a comprehensive awareness of the client's strengths in the industry.                                                                                                                                                                                                                             

• Minimum of Diploma in any field                                                                                                       

●     Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English                                                                                                                       

●     Professional working experience dealing with face-to-face or virtual interactions with customers preferred.                                                                                                                       

●     Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration                                                                                                                      

●     Excellent understanding and knowledge on high technology products and computers and operating systems                                                                                                                       

●     Effective time management strategy including ability to multi-task, prioritize, organize and balance workload                                                                                                                       

●     Excellent judgment and decision-making skills                

Language allowance 300RM Per month

About Butterworth Hospital

Right in the heart of Grand Rapids, you’ll find a nationally recognized hospital for patient quality and safety and the regional leader in full-service hospitals. Since 1873, we have been growing and building a reputation of excellence in care, diagnostics, treatment, prevention and education. It is the flagship hospital for Corewell Health Grand Rapids Hospitals.

Scope of work

Plans and prioritizes care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Demonstrates expertise, current knowledge in nursing care and management of a caseload of patients of varying complexity and seeks to improve patient, family and health systems/community outcomes through the application of educational concepts / skills and preventive care in a managed care environment.

• Assesses internal and external referrals to identify patient/significant others’ needs, level of intensity, insurance benefits and other patient resources.
• Develops plan of care and makes recommendations to PCPs, specialists and other members of the health care team regarding care management strategies, identifying strategies to maximize continuity of care across the continuum.
• Assesses the educational needs of patients, families and members of the health care team and develops and implements appropriate teaching strategies or makes appropriate referrals.
• Communicates and collaborates with patient/significant others/providers/payers to coordinate services that improve access to appropriate services across the continuum of care and which promotes optimal health in a cost-effective manner.
• Measures patient care outcomes, interprets reports and analyzes data trends for groups of patients.
• Documents patient data, plan, interventions and outcomes according to department guidelines.

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Free onsite parking

Qualifications

• Required Bachelor's Degree or equivalent nursing or a healthcare related field required. (all departments except Spectrum Health Ludington) BSN must be obtained within 7 years for those who start in this RN role on or after January 1, 2017 (Spectrum Health Ludington Hospital)
• 2 years of relevant experience clinical nursing and or case management/managed care or related field Required
• 5 years of relevant experience clinical nursing and or case management/managed care or related field Preferred
• Registered Nurse (RN) - State of Michigan Upon Hire required
• Basic Life Support (BLS) - AHA American Heart Association Ambulatory Care Management Upon Hire required Or
• Basic Life Support (BLS) - ARC American Red Cross Ambulatory Care Management Upon Hire required
• Case Manager, Certified (CCM) - CCMC Commission for Case Manager Certification Upon Hire preferred

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Care Management - Butterworth

Employment Type

Part time

Shift

Weekend (United States of America)

Weekly Scheduled Hours

12

Hours of Work

8:00 a.m. to 8:30 p.m.

Days Worked

Saturday to Sunday

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

DO YOU WANT CONSISTENT ROSTERS, CONSISTENT CLIENTS AND MORE HOURS?

• Join a progressive and purpose-driven age care provider during a period of rapid growth
• Competitive salary and conditions, not-for-profit salary packaging
• Paid training and engagement forums– meet directly with our Home Care leader
• Flexible work arrangements and have a genuine opportunity to make a positive impact on the community

We are looking for Home Care Assistants to join the 100-year old Respect business at a time of expansion – we have new clients joining us every week. You will form part of a collaborative, agile team with a refreshing approach and culture, as we strive to support our clients to ‘live life as they choose’.

Our Organisation:

Respect Group Limited is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

We are currently seeking experienced and motivated Home Care Assistants to join our Home Care business on casual basis. The position is in George Town and the surrounding areas.

To be successful in the role, applicants will need to demonstrate:

• A genuine passion to make a difference in aged care community services
• The ability to work independently and as part of a team
• Respect for all, regardless of background, gender, age, religion, race, or sexual orientation
• Excellent interpersonal, communication, writing and computer skills.
• A flexible approach – we flex with you
• COVID vaccination – a must have in the Home Care industry
• Valid CPR and First Aid
• Certificate III in Ageing, Certificate III in Individual Support or similar qualification
• Full driver’s license and suitable transportation.
• Ability to provide client transportation
• Available on Monday, Wednesday, and Friday, and occasionally on the weekends.
• Possibility to work later shifts (until 8:00 p.m.)
• Confident using electronic communication and applications – We keep you up to date with information and work with you to learn the systems
• Excellent interpersonal, communication, writing, and computer skills.

What we can offer you:

• Competitive salary and conditions, not-for-profit salary packaging.
• Opportunity to build a career that promotes within – a ‘People first’ culture
• Paid travel time and kilometres
• Proactive learning & development plus paid training and induction – your training hours paid
• Flexible work arrangements – good work life balance