Total 10 Fresh/Entry Level Front Desk Officer job vacancies in Kuala Lumpur

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

工作職責：

• 透過即時聊天、電話和電子郵件處理客戶的一般查詢、投訴、評論和回饋
• 為客戶提供準確的資訊和專業的幫助。
• 準確、及時地回應所有客戶的請求。
• 記錄呼叫中心流程和常見問題解答，並致力於持續流程改善。
• 管理回饋或投訴並與後端支援聯繫以解決問題
• 追蹤和記錄客戶數據和服務問題
• 在客戶服務和準確資訊方面超越客戶的期望
• 團隊合作以實現所需的 KPI 要素

工作要求：

• 必須至少擁有任何領域的證書、文憑或學士學位（鼓勵應屆畢業生申請）
• 能夠從事早班工作。
• 良好的傾聽、人際互動、組織能力與客戶服務導向
• 適應力、主動性和抗壓性
• 注重細節和準確性
• 具有以服務為導向的心態和良好的電話禮儀
• 良好的馬來語/英語口頭和書面溝通能力
• 有動力、有動力、充滿活力的職業道德
• 溝通能力強，提供客戶諮詢和準確指導的能力。
• 積極的服務態度、專業、耐心、友善和對客戶的參與

津貼和福利

• 醫療補助
• 每月通話獎勵
• 年度績效獎金
• 每月出席獎勵 RM200

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

• Acts with integrity, honesty and knowledge that promote the mission, values and culture of our company
• To answer incoming enquiry and make necessary appointment arrangement
• Register all guest coming in, make sure all pertinent information is obtained and recorded
• Deliver excellent customer service to all guest to ensure quality service thorough their stay
• To build strong rapport and relationship with clients and to ensure all service commitments extended to customer are met. Deliver presentation, training and meeting with customer.
• Responsible for customers’ enquiry, to ensure customer request, feedback & complaints are logged and resolved on time
• To undertake any task or assignment as may be assigned to you by your immediate superior or management from time-to- time
  
  
  

Requirements :

• Required Skill(s): Excellent communication, social skills, problem solving skills and interpersonal skills
• Computer proficiency to include Excel, Word, Outlook and company software system
• MANDARIN speaker female candidate will be added advantage for liaise with Mandarin speaking clients
• MUST be able to work on shift duties, Saturday, Sunday and Public Holidays.
• Able to Start work IMMEDIATELY will be added advantage.

Perks & Benefits

• Meal Allowances
• Medical Benefits
• Annual Leave
• Replacement Public Holiday
• Nearby public transport : LRT Abdullah Hukum

JOB DESCRIPTIONS

1) To call and follow up with customers on their outstanding payments.

2) To negotiate favourable payment arrangements for settlement of account outstanding.

3) To assist customers with any existing disputes to enable them to make full settlements.

4) To handle basic administrative functions.

5) To handle ad hoc assignments.

REQUIREMENTS

Candidate must possess at least an SPM qualification.
Computer literate.
Good communication and negotiation skills in Bahasa Malaysia and/or English.
A result-oriented person who is able to work under pressure and long hours to achieve target.
Having experience in customer service, collection or related industry is an added advantage.
Comprehensive training will be provided to the successful candidates.
Malaysian citizens only.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

工作介紹

1) 致電並跟進客戶的未付款項。

2) 協商有利的付款安排以解決未清帳款。

3) 協助客戶解決任何現有爭議，使他們能夠得到充分解決。

4）處理基本的行政職能。

5) 處理臨時任務。

要求

候選人必須至少擁有 SPM 資格。
計算機知識。
良好的馬來語和/或英語溝通和談判能力。
一個以結果為導向的人，能夠在壓力下和長時間工作以實現目標。
擁有客戶服務、收款或相關行業經驗是一個額外優勢。
將為成功的候選人提供全面的培訓。
僅限馬來西亞公民。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化

• 以正直、誠實和知識行事，促進我們公司的使命、價值觀和文化
• 回覆來電詢問並作出必要的預約安排
• 登記所有進來的客人，確保獲取並記錄所有相關信息
• 為所有客人提供卓越的客戶服務，確保在整個住宿期間提供優質服務
• 與客戶建立牢固的融洽關係，並確保履行對客戶的所有服務承諾。提供演示、培訓和與客戶會面。
• 負責客戶的詢問，確保客戶的請求、回饋和投訴得到記錄並及時解決
• 承擔您的直接上級或管理層不時分配給您的任何任務或指派
  
  
  

要求 ：

• 所需技能：優秀的溝通、社交技能、解決問題的能力與人際溝通能力
• 電腦熟練程度，包括 Excel、Word、Outlook 和公司軟體系統
• 講普通話的女性候選人將在與講普通話的客戶聯絡方面獲得更多優勢
• 必須能夠在周六、週日和公共假期輪班。
• 能夠立即開始工作將是額外的優勢。

津貼和福利

• 膳食津貼
• 醫療福利
• 年假
• 更換公共假期
• 附近公共交通：LRT Abdullah Hukum

• 以正直、誠實和知識行事，促進我們公司的使命、價值觀和文化
• 回覆來電詢問並作出必要的預約安排
• 登記所有進來的客人，確保獲取並記錄所有相關信息
• 為所有客人提供卓越的客戶服務，確保在整個住宿期間提供優質服務
• 與客戶建立牢固的融洽關係，並確保履行對客戶的所有服務承諾。提供演示、培訓和與客戶會面。
• 負責客戶的詢問，確保客戶的請求、回饋和投訴得到記錄並及時解決
• 承擔您的直接上級或管理層不時分配給您的任何任務或指派
  
  
  

要求 ：

• 所需技能：優秀的溝通、社交技能、解決問題的能力與人際溝通能力
• 電腦熟練程度，包括 Excel、Word、Outlook 和公司軟體系統
• 講普通話的女性候選人將在與講普通話的客戶聯絡方面獲得更多優勢
• 必須能夠在周六、週日和公共假期輪班。
• 能夠立即開始工作將是額外的優勢。

津貼和福利

• 膳食津貼
• 醫療福利
• 年假
• 更換公共假期
• 附近公共交通：LRT Abdullah Hukum

Job Description:

• Answer & follow up retail travel agents’ inquiries on our full range of travel products.
• Confirm bookings and issue invoices
• Document sorting & filing
• Other duties as assigned by Supervisor or Manager

Requirements:

• Must be authorized to work in Malaysia
• Experience not necessary as on-job training will be provided
• Must work on full time at night shifts: 5 days per week; 9pm to 6am / 12am to 9am (8 hours plus 1-hour break)
• Basic computer knowledge & excellent phone manner
• Fluent in spoken English and Cantonese/Mandarin.

Perks & Benefits

• Competitive salary, negotiable depending on qualifications and/or experience. After 3-month probation, salary will be adjusted according to performance.
• Night-shift allowance MYR1000/month)
• 1-month year-end bonus
• Performance bonus
• Paid vacation & public holidays
• Medical insurance
• Staff travel discount
• On job training
• Casual dress code