(Aeon Digital Bank) Executive - Contact Centre Agent
Full-time
Junior Executive
Kuala Lumpur, Federal Territory of...
1 week ago
Job Summary:
Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking...
Job Summary:
Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.
Job Description:
- Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer needs.
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- Meeting or exceeding productivity and quality standards.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
- Responding to customer inquiries via email in a timely and professional manner.
Job Requirement:
- Possess SPM / STPM / Diploma / Degree in related fields.
- Minimum of 1-2 years of customer service experience in a contact centre environment.
- Fresh graduates are encouraged to apply
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work flexible hours, including weekends (24/7)
- Experience in the financial services industry or banking industry will be added advantage
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
- Personal leave
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
