Total 2 Design Consultant job vacancies in The United States of America

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Manager Telecoms address our customers’ two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Telecom TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoiding problems before they occur. Telecom TAMs work closely with a range of colleagues to drive best support practices, deliver consistent service levels, and ensure complete customer satisfaction. Join us to do the best work of your career and make a profound social impact as a Technical Account Manager Telecom on our Customer Success team.

As a Technical Account Manager Telecom, you will be a key member of the Dell Technologies Customer Success Team who supports our largest and most strategically important customers. You will be responsible for building relationships within the account(s) to become a Telecom customer’s trusted advisor; focused on the total customer experience and satisfaction. You will leverage various Dell Technologies resources to drive proactive activities, promoting system health and customer satisfaction. You will also provide detailed customer reporting using a cross-section of services tools and applications. You will also be expected to collaborate with Dell Technologies account teams to understand the business strategy and support sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Technical Account Manager Team in Singapore.

You will:

• Provide direct support to our Telecom customers for incidents involving infrastructure hardware (servers, storage, networking) in specific reference architecture and validated solutions based on RedHat OpenStack/OpenShift or VMware Telco Cloud Platform.
• Deliver and exceed on response, restore, resolve Service Level Agreements (SLAs), and other Key Performance Indicators (KPIs) goals as per customer expectations and contractual obligations.
• Compile, analyze, and report statistical data and trends relating to service-level compliance and operational effectiveness.
• Act as a Telecom solution/environment-based expert.
• Maintain a deep understanding of the customer environment and Telecom product-specific expertise.

Essential Requirements :

• 12+ years of experience working in a Telecom environment, with a strong understanding of Telecom Network including Radio, Core, 5G, Cloud Infrastructure and Solutions.
• Experience working with Tier1/2 Communication Service Providers (CSPs) and leading the delivery of critical services including deployment and support.
• Experience in dealing with third-party-provided services and collaborating engagement with 3rd party partners/software vendors to build the support ecosystem and enable serviceability for next-generation 5G Networks.
• Deep expertise across one or more hardware infrastructure technologies (Server, Networking, Storage) combined with exposure to solution stacks involving Virtualization (OpenStack, vSphere) or Containerization (Kubernetes in an RH OpenShift or VMware Tanzu environments).
• Technical escalation point for critical issues for other internal Dell Technologies Services teams (Deployment, Field teams, Managed Services).

Desirable Requirements

• Working knowledge of VMware Cloud Foundations (VCF) is a plus
• Networking fundamentals such as CCNA, CompTIA Network+, or equivalent working experience

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Sales Planning & Strategy Consultant

Quite simply, the greater we grow sales of Dell Technologies’ ground-breaking products and services, the further and faster we can help drive human progress. That’s where Sales Planning & Strategy comes in. Pushing forward key sales strategic initiatives and supporting the development of long-term sales growth plans, this expert team enables us to deliver innovative tech to more customers than ever before. It’s a far-reaching and varied field that includes developing and managing sales measurement models, examining our strategic priorities and identifying new areas of opportunity. From evaluating sales incentive plans to diagnosing sales force training needs, it’s about improving both the quality and quantity of sales activities.

Join us to do the best work of your career and make a profound social impact as a Sales Planning & Strategy Consultant on our Sales Planning & Strategy Team in Singapore.

What you’ll achieve
As a Sales Planning and Strategy Consultant, you will drive key sales strategic initiatives while identifying and evaluating sales growth opportunities. This is a key role that will influence sales behavior and capabilities.

You will:
•Use sales measurement models and diagnostic tools to help identify sales performance indicators, key areas of opportunity and sales force training needs
•Develop, design, and monitor operational sales tools, tasks and programs
•Coordinate communication and disseminate information to sales force
•Guide process improvement programs
•Evaluate and recommend strategic priorities, sales force performance metrics and sales effectiveness tracking methods

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•12–15 years of related experience
•Advanced understanding of sales processes
•Strong project management skills
•In-depth understanding of internal and external factors that affect company functions
•Understanding of key sales and management reporting tools

Desirable Requirements
•Bachelor’s degree