Total 3 Database Administrator job vacancies in Penang

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

• Permanent Remote or Flexible working hour & hybrid work mode

We are seeking for an Administrator to support global HR Service Delivery team as part of a centralised function to handle a variety of HR-related transactions.

• Inputs and maintains the human resource database and all employee records and files, including hardcopy files. Documents activities as requested.
• Completes reporting functions involving attendance & absence statistics, hire, termination, and transfer data, and other information assigned.
• Generates wide range of employee letters, including: visa letters, promotion, salary review, share grant and ad-hoc communication.
• Administers employee health, welfare and retirement plans including starters & leavers and annual renewal administration.
• dministers global onboarding and offboarding administration.
• Processes various electronic forms related to documenting human resources activities such as change-of-status, employment changes, benefits, termination of employment and updates internal HRIS (SuccessFactors).
• Provides information to employees on matters pertaining to their personal employee information, e.g. employment references.
• Schedules onboarding inductions to support HR Advisors.
• Purchase Order and invoice processing as directed by HR Advisors.

• Perform core SAP Basis administrator functions like certificate management, software installation and setup, upgrades and patches, performance monitoring, tuning and capacity management utilizing enterprise standards and tools.
• Perform change control, incident response, and testing processes for infrastructure changes or changes related to SAP Systems.
• Manage and respond to System problem follow the sun support basis and take part in trouble shooting, issue resolution and escalation calls.
• Collaborate with service providers and other IT functions including Infrastructure, Networking and Security teams to assist in driving ongoing tasks.
• Monitor, analyze, and identify trends for system performance and resource utilization.
• Drive utilization of Solution Manager in managing the technical landscape.