Total 18 Customer service representative job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur

Dr Orizi (M) Sdn. Bhd. is a skincare manufacturer specializing in medical-grade products and OEM/ODM custom formulation services.

We work closely with dermatology clinics, aesthetic doctors, and healthcare professionals to develop both ready-made and customized skincare solutions that support clinical treatments and private label branding.

Key Responsibilities:

• Develop and manage new and existing clients within dermatology and aesthetic clinics
• Promote medical-grade skincare products and OEM/ODM custom formulation services
• Identify new business opportunities and expand market
• Conduct product presentations, consultations, and clinic visits
• Manage the full sales cycle (prospecting, pitching, negotiation, and closing)
• Build and maintain strong, long-term client relationships

Requirements:

• 1–3 years of sales experience (preferably in aesthetic, pharmaceutical, skincare, or medical sales)
• Experience dealing with clinics, doctors, or healthcare professionals is an advantage
• Strong communication, presentation, and negotiation skills
• Target-driven, self-motivated, and results-oriented
• Own transport and willing to travel

Perks & Benefits

• Attractive commission and performance-based bonus
• Allowance provided (travel, transportation)
• Flexible working arrangement (based on field sales schedule / clinic visits)
• Medical coverage / medical reimbursement (subject to company policy)

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and other communication channels
• Assist customers with booking and tracking cargo shipments
• Coordinate with internal teams and external partners to ensure timely delivery of cargo
• Resolve customer issues and concerns in a timely and effective manner
• Maintain accurate records of customer interactions and transactions

Requirements:

• Bachelor's degree or equivalent
• Previous experience in customer service, preferably in the logistics or transportation industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced, team-oriented environment

Apply Link: https://jobs.persolmalaysia.com/detail/34724?apply_id=34724&utm_source=jobstore&utm_medium=sponsored

Contact Email: junie.wong@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Role Purposes

Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.

Job Description

• To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints and enquiries efficiently, courteously and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behaviour

Requirements

• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call centre or customer service environment will be an added advantage
• Must speak Malay fluently
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.

No. of Position: 2 (Team Leader -1, CSR - 1)

Job Type: Contract

Contract length: 12 months

Work Location: In person

Language: Malay (Required)

Perks & Benefits

Nearby public transport

Central location

Free snacks / Happy hours

Regular team activities

Medical insurance

Personal development opportunities

Dental insurance

Paid training and development

We’re Hiring: Online Customer Care

We are looking for a dedicated and proactive Online Customer Care to join our team. Fresh graduates are encouraged to apply.

If you enjoy helping customers, solving problems, and communicating through online platforms, this role is for you.

What You’ll Do:

• Provide timely and professional support to customers and vendors through email, chat, and social media
• Assist with inquiries related to product listings, transactions, and platform usage
• Support customers with order tracking, returns, and issue resolution
• Assist vendors with registration, verification, store setup, product uploads, and shipping arrangements
• Troubleshoot basic technical issues and guide users through online processes
• Collaborate with internal teams including sales, logistics, finance, and technical support
• Maintain accurate customer and vendor records within the system
• Stay updated with platform promotions, policies, and system updates
• Identify opportunities for process improvements and provide feedback
• Handle multitasking responsibilities including customer care, sales support, process flow, and system testing

What We’re Looking For:

• Fresh graduates are encouraged to apply
• Diploma or Bachelor’s Degree in relevant fields
• IT background is an added advantage
• Good communication skills in Chinese, English, or Malay
• Willingness to learn with strong problem-solving skills
• Positive attitude and passion for customer service
• Basic knowledge of CRM systems or online platforms is an advantage
• Familiarity with social media and online communication tools is a plus
• Able to work independently and manage multiple tasks effectively

What You’ll Get:

• Competitive salary package
• Commission and bonus opportunities
• Training and development support
• Career growth opportunities
• Flexible and supportive working environment

Apply now and grow your career with us.

Perks & Benefits:

• Commission and bonus
• Flexible working hours
• Personal leave
• Open culture
• Personal development opportunities
• Convenient location (walking distance) near MRT Cochrane and MRT Maluri

Job Description

Responsibilities

• Major Fault Support & Review – Respond to Severity 1/2 incidents within 1 hour, log cases to Huawei TAC, lead troubleshooting, and conduct post event fault reviews.
• Operational Analysis – Deliver monthly reports covering cloud resource capacity, platform health, alarm analysis, and optimization recommendations.
• Risk Check – Perform quarterly in depth health checks (runtime status, capacity, configuration, warnings, version & license management) and provide rectification guidance.
• Basic & Advanced Cloud Service Version Upgrade – Lead upgrade solution design, pre upgrade checks, implementation, verification, and rollback for cloud platform and gPaaS/AI DaaS services
• Issue & Risk Management – Analyse issue trends, track unresolved escalated issues, and proactively identify and mitigate platform stability risks.
• Resource & Capacity Management – Analyse resource usage and provide scaling or reconstruction recommendations.
• Change Implementation – Implement configuration changes (including after hours support up to 8 hours/week as needed), obtain customer authorization, and perform rollback if required.
• Urgent Recovery & Troubleshooting – Assist TAC in emergency fault recovery, common issue resolution, and rapid service restoration.
• Routine PMI & Monitoring – Perform routine product inspections, monitor alarms via ManageOne/eSight, and ensure platform health

Job Requirements:

• Bachelor/Master of computer science engineering or related majors, with over 3 years O&M experience, including hands on work with cloud platforms (public/private cloud) or general IT (networks, OS, databases, middleware, basic IT components).
• Familiar with HCS deployment, tenant O&M processes (backup management, resource inspection, requirement management, risk management, asset management, expense analysis, monitoring & alarming.
• Strong foundational knowledge of datacom principles; familiar with TCP/IP, standard IP networking, and hybrid cloud networking; able to independently resolve basic datacom issues; proficient in physical network technologies and architectures.
• Strong capability to identify and demarcate cloud problems, lead problem closure, and drive backend improvements.
• Excellent customer service awareness and communication skills; able to work with multinational teams
• Attention to detail and strong execution capabilities

Preferred Qualifications:

• Experience maintaining or optimising large scale data centre network services.
• Experience with SDN delivery and maintenance.
• Familiarity with chaos engineering, fault drills, stress tests, and architecture optimisation.
• Experience in multinational team management (at least 2 years).

Apply Link: https://jobs.persolmalaysia.com/detail/39051?apply_id=39051&utm_source=jobstore&utm_medium=sponsored

Contact Email: jiahui.ang@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

Key Responsibilities:

• Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

• Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

• Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

• Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

• Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

• Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

As a Telesales Executive (Tele Marketer)  with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.

Key Responsibilities

1. Lead Engagement & Conversion

• Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.

• Execute outbound calls to warm leads, presenting cars, financing options, and Mudah Certified benefits persuasively.

• Understand customer needs (budget, preferred model, financing readiness, trade-in options) and provide tailored recommendations.
   

2. Customer Experience & Trust-Building

• Build rapport through consultative, customer-first selling.
  Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections).

• Handle objections confidently and guide customers through the complete digital purchase journey.
   

3. Process & Coordination

• Schedule inspections, test drives, and dealer appointments via WhatsApp.
  Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.

• Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.

4. Compliance & Professionalism

• Follow Mudah’s telesales compliance standards and protect customer privacy at all times.
  Ensure full transparency in car details, pricing, and financing terms.

• Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.

Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.

It provides users with the necessary information and technology to make more informed investment decisions. Investors have access to advanced charting tools, technical analytics, and Level 2 data. Moomoo grows with its users, cultivating a community where investors share, learn, and grow together in one place. Moomoo provides free access to investment courses, educational materials, and interactive events that any investor, at any level, can gain from. Users can join forum discussions, trading topics, and seminars to better their investment knowledge and insights.

Founded in Silicon Valley, California, moomoo operates as a global investment platform across multiple countries, including Singapore, Australia, Japan, and Malaysia. As a subsidiary of a Nasdaq Listed company, moomoo proudly serves as a global strategic partner of the New York Stock Exchange (NYSE), garnering numerous international accolades. More than just an investment platform, moomoo is your trusted companion on an enriching investment journey.

If you are looking to be a part of one of the most trend-setting fintech company in the industry and contributing to the revolution of how investors are investing?  You are looking at the right place to be as we are currently hiring!

Responsibilities

• Responsible for overseeing coaching and leading junior dealer representative on daily works.
• Provide accurate and timely trade execution for clients for different investment products, including local and foreign securities, derivatives, funds etc.
• Risk management and monitoring of market activities, clients’ account/margin/trades by adhering to the compliance policies & procedures, as well as the respective regulatory and law’s requirements and best practices.
• Stay up-to-date on key developments in financial markets, competition and regulations, and assess the potential impact of these developments.
• Collaborate closely with internal teams to ensure seamless trade execution, settlement, and pos-trade activities. Contribute to the continuous improvement of trading processes and systems to enhance efficiency and effectiveness.
• Work closely with internal and external stakeholders and regulators in projects/developments related to business, products, platforms, systems and regulatory requirements.
• Assist customer service team to handle and solve enquiries, and to provide necessary customer support on platforms and products.
• Other ad-hoc tasks as per assigned from time to time.

• Bachelor’s degree or above in Finance, Economics, Business and/or relevant disciplines.
• Securities Commission (SC) Malaysia’s “Capital Markets Services Representative's License” (CMSRL) registered person/holder. Other relevant industry certifications are a strong plus.
• Minimum 3 years of solid experience in relevant dealing/trading field specifically in financial institutions, brokerage firms or related industries.
• Willing to work in shift rotation (day/night shift) including public holidays. 5 working days per week.
• In-depth knowledge of a variety of investment products including securities, derivatives, funds etc.
• Able to work independently and as a valuable team player by portraying effective leadership skills.
• Good adaptability, able to work under pressure, strong analytical and presentation skills, good-looking interpersonal and communication skills, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment.
• Language proficiency in English, Malay is a must, while Chinese is preferrable.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What will you do:

• Supporting to deliver a best in class regional customer experience via our omni-channel support (phone, email, chat). Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• Taking ownership of customer success metrics, including NPS, CSAT, from a company to a personal level.
• Keeping ahead of industry developments and applying best practices to areas of improvement.
• Collaborating with internal stakeholders to develop campaigns, service procedures, policies and standards that maintain a world class customer experience. 
• Demonstrating strong personal values and a commitment that is in line with our mission and company values

What are we looking for:

• Have attention to detail and a strong sense of accountability.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Enjoy working in fast-paced start-up environments, where uncertainty is a given!
• Proficiency in English both written and verbal is required.

Job description

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Provide training and overall guidance to enable clients to fully utilize product features and benefits.
Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services
Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
Address client concerns and provide timely solutions.
Handle daily incoming and outgoing customer calls and email.
Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Ensure compliance with all company policies, procedures, and standards.
Perform and achieve assigned KPIs.
Contribute to team efforts by accomplishing related results as needed.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

Primary Function of Position:

The Senior Manager, Customer Training and Genesis will report to the VP, Customer Training and Genesis, WW Indirect Mkts. As a senior member of the customer training leadership team, this individual will be a key player in leading and developing System Technology and Application training programs. The Senior Manager, Customer Training, will lead the team in the continuous improvement of these training programs, will effectively manage and develop a team of Trainers and collaborate with the VP to effectively support Training Center operations and deliver results. This leader will expand the utilization of Intuitive Surgical technologies within territory by partnering with customers, distributors and internal partners to identify and implement best practices in utilization, training, and optimization of robotic surgery programs. Additionally, the Senior Manager, Customer Training and Genesis will manage a team of field-based consultants and specialists focused on delivering best practices in successful management of sustainable robotic surgery programs with an emphasis on standardization, efficiency and safety.

Roles and Responsibilities:

• Collaborates with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training and consulting support is properly allocated to meet the needs of the business.
• Measures training and consulting effectiveness and leads initiatives to improve programs. Routinely develops new or improved Customer Training offerings. Relied upon to consistently oversee and/or otherwise design/deliver training and consulting programs of considerable, measurable impact.
• Manages the integration of new technologies, products, and training models
• Manages training center logistics, inventory, calendar; consistently seeks operational efficiencies. Develops novel solutions to meet complex requirements. Independently and effectively manages budgets and other resources.
• Hires, develops, and trains members of the customer training team and Genesis team to support the growing and evolving needs of the company; mentors experienced team members and develops future leaders; mentors and develops existing leaders.
• Manages or oversees proper workflow, inventory, and safety adherence, as necessary.

• Develops sustained competency of the Trainers in the following areas:
  • System Technology and Ion
  • System Applications
  • Training Pathway process
  • Training/coaching techniques and methodologies
• Manage initiatives within customer accounts in territory

• Set and manage implementation goals
• Educate sales team on best practices of Genesis program utilization and how to implement within their territories
• Drive alignment of program with sales teams and ecosystem partners within territory through collaboration with regional leaders
• Manage T& E budgets across team
• Participate in project teams or otherwise provide support, feedback and insight related to product integration to marketing, product development, and regulatory teams
• Manage requests for field support related to product CAPA as needed
• Present metrics and milestones at department and executive meetings
• Create & report outcomes of relevant (electronic) surveys
• Leads high-level projects that impact the entire organization
• Plays a lead role in strategic planning within PEPS organization and with cross-functional groups.
• Manages the Customer Training and Genesis tactics and goals that align with the business & commercial strategy for the region.
• Routinely solves complex problems that enable the team to make significant progress.
• Regularly defines and assigns stretch goals for the team and individuals on the team, driving for ever-increasing standards, performance, results, and team competencies. Sets and holds individuals and teams accountable for very high standards of competencies and overall performance.
• Effectively manages diverse communications cross-functionally, internally, and externally.  Effectively captures and represents the voice of the function and ISI overall.  Effectively distills complexity and provides clear and actionable direction and information.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Head of Customer Experience and Customer Service Team Lead.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

The Customer Success Analyst, reporting to the Head of Customer Success, is responsible for delivering high-quality support to a global client base across multiple channels, including email, phone, and live chat. This role focuses on resolving client trading and administrative queries efficiently while ensuring a positive customer experience. The analyst is expected to stay informed on financial market developments to provide timely and value-added support, maintain accurate client interaction records in CRM systems, and ensure full compliance with regulatory requirements and Treating Customers Fairly (TCF) principles. Prior experience in financial services, particularly within the CFD/FX or online trading space, is preferred.

Who We Are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our Commitment to Each Other

We have each other’s backs

There when we need each other most

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• Ensure that you act with adherence to all Treating Customers Fairly (TCF) principles and relevant regulatory requirements.

• Previous experience in the financial services sector or similar environment
• Knowledge or strong interest in CFD, FX, or online trading
• Experience working with a CFD broker or similar environment
• Strong customer service and problem-solving skills
• Ability to handle client queries across multiple channels (email, phone, live chat)
• Good understanding of financial markets and ability to stay updated on market news
• Attention to detail with accurate record-keeping in CRM systems
• Strong communication skills and ability to engage with a global client base

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Responsibilities

• Provide timely and accurate responses to customer inquiries across multiple channels, including phone, email, and chat.
• Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction.
• Manage customer expectations through clear, empathetic, and effective communication.
• Develop and maintain a strong understanding of our services and offerings to support customers confidently and accurately.
• Collaborate with internal teams to relay customer feedback, address recurring issues, and improve processes and service quality.
• Document customer interactions thoroughly and maintain accurate records within internal systems.
• Assist in identifying trends and patterns in customer inquiries to support improvements in service delivery and customer experience.
• Uphold the company’s commitment to transparency and knowledge sharing in all customer interactions.
  Perform any other duties as assigned by the Company.

• 1–3 years of experience in customer service, customer support, or a similar client-facing role.

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Strong interpersonal skills with a customer-centric mindset and a high level of empathy.
• Proficiency in Microsoft Office applications and familiarity with CRM or customer support systems is an added advantage.
• Positive attitude, adaptability, and willingness to learn new processes and systems.

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

• Proficient in English and Chinese, due to having Chinese clients to communicate with.
  

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.