Your Browser is Not Supported
To ensure jobstore run smoothly, please use the latest version of the following supported browsers:
Job Descriptions :
Job Requirements:
售后技术支援客服专员
工作内容:
工作条件:
Perks & Benefits
Glotech Sdn Bhd is a hybrid cloud service provider that is committed to providing customers with peace of mind. Currently, business includes cloud hosting, server leasing and hosting, hardware procurement and so on, provides rapid build and delivery of VPN and hybrid cloud infrastructure solutions for customers. In future, Glotech Sdn Bhd always follow the trends improving on the accumulation of technology in its own basic network to provide customers with more reliable and convenient network services.
Job Descriptions :
Job Requirements:
售後技術支援客服專員
工作內容:
工作條件:
津貼和福利
Glotech Sdn Bhd is a hybrid cloud service provider that is committed to providing customers with peace of mind. Currently, business includes cloud hosting, server leasing and hosting, hardware procurement and so on, provides rapid build and delivery of VPN and hybrid cloud infrastructure solutions for customers. In future, Glotech Sdn Bhd always follow the trends improving on the accumulation of technology in its own basic network to provide customers with more reliable and convenient network services.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Who We Are
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
Position Description
For our customers who wish to get the most value out of Salesforce, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Director serves as a named resource and partner for their Salesforce Signature customer. They orchestrate all deliverables their customer is entitled to, including overseeing the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that knowledge with relevant industry knowledge to improve the customer’s implementation health.
This role requires strong partnership and teaming across Salesforce at all levels - including orchestrating a team of aligned Customer Success resources - to provide a unified Signature experience for their customer.
An ideal candidate has a background in managing large, complex enterprise customers in Customer Success or Program Delivery / IT Consulting roles. The candidate is able to work and influence multiple stakeholders, businesses and subsidiaries, with a strong capacity to understand and articulate complex and mission critical customer scenarios and customer business impact. They are able to quickly react and respond alongside strength in forward planning and long term thinking.
Responsibilities
Serve as the single point of customer accountability who is responsible for the orchestration of all Signature deliverables, experience, and customer health.
Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
Provide strong Salesforce expertise and insights about the customer’s environments to evangelise the capabilities of Salesforce across all of our clouds, and communicate tailored recommendations and standard practices all of our clouds, encouraging Success Plan expansion across uncovered products
Accountable for the creation, and overall management of the Customers’ Joint Account Plan, in partnership with Sales and Professional Services, to ensure a cohesive Customer Success strategy and delivery as One Salesforce
Provides insights and guidance on improving performance via proactive alerts, assessing historical service case history trends, delivering release readiness reviews, and managing key events such as customer launches and critical business events by partnering with relevant teams and resources to drive the best customer outcomes
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Preferred Qualifications and Skills
Experienced professional with extensive relevant industry expertise in Customer Success, SaaS platform use or Project Leadership, Technology Consulting, and/or Solutions Architecture
Knowledge of Salesforce product and platform features, capabilities, and best practices.
Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization.
Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections
Ideal but not required:
Experience in Telecommunications, Media or Utilities Industries
A good understanding of enterprise architecture principles
Degree or equivalent relevant experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information
Salesforce welcomes all.
#LI-Y
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Official account of Jobstore.
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
This role reports to the Principal Programme Manager, Growth.
As a Programme Manager, New Paid Customers, the role holder will be responsible for the delivery and management of programs and projects for the New Paid Customer roadmap as part of the Direct-to-Consumer Commerce Product team.
We are looking for a super-organized, results-oriented individual with proven record of delivery success in rapidly evolving environments.
Global Streaming Platform
Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.
What You'll Do
What you'll bring
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Official account of Jobstore.
We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.
Responsibilities:
Requirements:
Official account of Jobstore.
Official account of Jobstore.
Description -
About the New York City Customer Welcome Center:
The Customer Welcome Centers are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program team in New York City . The role offers a unique opportunity to join our team and have full exposure to exciting technologies and innovative businesses at HP Inc.
We are looking for unique mastery and recognized authority on relevant subject matter related to the HP suite of Print and Personal Solutions portfolio.
This is a highly visible role, representing one of the world’s leading IT Companies to their most valuable customers and partners. The successful candidate will be an energetic, self-starter who is detail oriented with excellent communication and people skills.
This role will drive technical infrastructure for the CWC experience and works closely with sales, product/solution teams, marketing, and key stakeholders. Day-to-day will include working closely with executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. This is an on-site role based in New York City.
Major Responsibilities
collaboration platforms.
Education and Experience Required:
#LI-POST
Job -
MarketingSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.
Responsibilities
Racks and stacks customer equipment
Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Installs circuits requiring advanced fiber terminations
You prioritize work from the Oracle queue and ensures alignment to all commit times
Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.
Works with customers to solve issues
Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
Maintains detailed written records of all work activity
Designs and leads cage / infrastructure modification projects
Finishes the assigned training in a timely manner
Supports customer happiness through timely and precise order execution
Qualifications
2+ years of related experience
Demonstrable troubleshooting skills
High School Diploma or equivalent
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
Able to lift heavy equipment/items up to 50 pounds
Able to work days/nights/weekends/holidays, if needed and/or required
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
The supervisor provides immediate supervision to a team of customer operations engineers. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. With the new expansion in Chennai, the team will be growing in the coming years, and the Supervisor will need to take the lead on all recruitment activity including to help build and craft careers of new employees and enable to them to grow professionally.
Responsibilities:
1) Leadership
Provides immediate supervision to a group of Customer Operations Engineers
Assigns, instructs, and supervises the team
Plans core duties for the team to complete
Ability to manage and supervise a project team
Manages personnel compared to workload
Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program
2) Systems Support
Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
Performs troubleshooting and supports customers
3) Installation
Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
Performs testing of cables before handing to customer
4) Vendor Management
Manages, briefs, and instructs vendors for installation, testing, and labeling
5) Maintenance
Performs preventive maintenance to data center equipment to prevent faults from occurring
6) Project Management
Handles multiple projects and assists in designating work to team
7) Technical Expertise
Extensive knowledge in network and equipment platforms, systems, and circuits
Qualifications:
Typically requires a minimum of 7 years of related experience, preferably in Data Center Operations Management
Extensive people management experience
Bachelor’s degree preferably in Telecommunications, IT, System information or related
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.
Responsibilities
Racks and stacks customer equipment
Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Installs circuits requiring advanced fiber terminations
You prioritize work from the Oracle queue and ensures alignment to all commit times
Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.
Works with customers to solve issues
Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
Maintains detailed written records of all work activity
Designs and leads cage / infrastructure modification projects
Finishes the assigned training in a timely manner
Supports customer happiness through timely and precise order execution
Qualifications
2+ years of related experience
Demonstrable troubleshooting skills
High School Diploma or equivalent
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
Able to lift heavy equipment/items up to 50 pounds
Able to work days/nights/weekends/holidays, if needed and/or required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:
USA Benefits eBook
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
As the Data Center Customer Operations Engineer, you will play a pivotal role in ensuring the seamless operation of our data center. Your responsibilities will encompass prioritizing, fulfilling, and meticulously ensuring the quality of time-bound ticket-driven requests within the data center environment. This includes managing tasks such as smart-hands support, installation/de-installation of cages/cabinets/cabling, handling custom orders, tape backups, and escort services.
Responsibilities
Installations
Racks and stacks customer equipment with precision and care
Proficiently interprets installation plans, including Visio Drawings and Spreadsheets, to implement installations accurately.
Queue Management
Efficiently manages task priorities from the Oracle queue, ensuring strict consistency to all contribute times
Testing/Troubleshooting
Conducts troubleshooting of switched/multiplexed/media converted circuits and calls out issues to the networking group when necessary
Cross Connects
Installs, tests, and modifies cross-connects according to Standard Operating Procedures (SOPs), ensuring meticulous cable management of various types of connections
Demonstrates expertise in installing and testing advanced cross-connect circuits.
Documentation/Reporting
Maintains detailed written records of all work activity
Customer Management
Supports customer satisfaction through timely and precise order execution and quality assurance checks
Qualifications
Fresh Graduates are welcome to apply!
Diploma or degree in engineering, particularly in electronics and telecommunications
Willingness to work on rotational shift arrangements
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Official account of Jobstore.
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Data Center Technician - Customer Operations applies acquired job skills to work on tasks that are semi-routine in nature.
His focus is on semi-routine tasks within standard operating procedures, supporting the overall team.
Responsibilities
Queue Management / Reporting
Installations
Cross-Connect
Testing / Troubleshooting
Stakeholder Partnership
Customer Management
Projects
Training
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Official account of Jobstore.