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Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.
Key Responsibilities:
· Allocate shifts to external staff in a timely manner, based on client requests and requirements.
· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.
· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.
· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.
· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.
· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.
· Prepare and send report to relevant team/department before end of shift.
· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.
· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.
Qualifications:
· Diploma or Bachelor's degree in any field.
· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.
· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.
· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.
· Flexibility to adapt to changing priorities and requirements.
· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.
Benefits:
· Competitive salary commensurate with experience.
· Ongoing training and professional development opportunities.
· Collaborative and supportive work environment.
Working Hours:
· 24 HRS (Shift On Rotation).
If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
Perks & Benefits
Our company provide wide range of healthcare services which include day care, respite care and home care. This is to ensure each of the clients is able to receive continuous expert care in the VIRTUAL WARD at home from our multidisciplinary team in collaboration with their family doctor to improve the quality of a person's life. WE are designed to help you as a professional healthcare provider in order to maintain independece and aspire the best lfe style possible for the client. Client deserve the best care from you and from us too a "PARTNER"
Job Description:
Requirements:
Perks & Benefits
Grand Holidays, established in South San Francisco, California in 1981, is a well-known travel wholesaler and tour operator striving at creating quality tours and package products at affordable prices to North American travelers. We have offices in San Francisco, San Jose, Los Angeles, New York, Chicago, Houston, Vancouver, Beijing, Manila and Kuala Lumpur.
We are now seeking enthusiatic candidates with different expertise and experience to join our newly established Kuala Lumpur office. We look forward to you joining our team!
職位概述:我們正在尋找一名專門的客戶服務官加入我們的團隊,負責監督外部員工的日常輪班分配,確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體,與護士和客戶保持溝通,並及時解決任何投訴或疑慮。此外,客戶服務官將參加營運會議,提供部門和家庭護理狀態的最新訊息,並努力實現管理層設定的目標。
主要責任:
· 根據客戶要求和要求,及時為外部員工分配班次。
· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。
· 定期與護理人員和客戶聯絡,以確保適當的人員分配並解決任何疑慮或要求。
· 通知客戶和員工輪班確認,並確保與同事和管理階層有效溝通訊息。
· 監控並解決現場工作人員和客戶提出的投訴或疑慮,必要時上報給管理階層。
· 確保外部員工在系統中準確接收他們的名冊,特別是當多個客戶在分配的時間範圍內需要服務時。
· 在輪班結束前準備並向相關團隊/部門發送報告。
· 參加營運會議,提供局和家庭護理狀況的最新信息,並為實現既定目標做出貢獻。
· 承擔不時出現的任何其他任務,支援客戶服務團隊的整體效率和有效性。
資格:
· 任何領域的文憑或學士學位。
· 擁有豐富的客戶服務經驗,醫療或保健相關行業的經驗將是一個優勢,但不是必需的。
· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。
· 優秀的口頭和書面溝通能力,能夠清晰有效地傳達複雜訊息。
· 強大的組織能力和對細節的關注,能夠在快節奏的環境中管理多項任務和優先事項。
· 能夠與組織各級的同事和利害關係人協作。
· 靈活地適應不斷變化的優先事項和要求。
· 具有同理心和耐心,真誠地希望支持員工和顧客。
好處:
· 與經驗相稱的具競爭力的薪資。
· 持續培訓和專業發展機會。
· 協作和支持性的工作環境。
工作時間:
· 24 HRS(輪班換檔)。
如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響,我們鼓勵您申請這個獎勵機會。加入我們的團隊,幫助我們履行改善醫療服務和病患治療結果的使命。
津貼和福利
Our company provide wide range of healthcare services which include day care, respite care and home care. This is to ensure each of the clients is able to receive continuous expert care in the VIRTUAL WARD at home from our multidisciplinary team in collaboration with their family doctor to improve the quality of a person's life. WE are designed to help you as a professional healthcare provider in order to maintain independece and aspire the best lfe style possible for the client. Client deserve the best care from you and from us too a "PARTNER"
Summary:
As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.
Your Missions:
Our Requirements:
。
Perks & Benefits
Top reasons to work with CWG.
1. Healthy and positive culture
2. Comfortable working environment
3. Strong learning and development plans
4. Professional on-job training
5. Better career opportunity
6. Flexible working arrangement
7. Convenient office location
8. Attractive benefit structure
CWG Markets Sdn Bhd is a leading support service company in the financial industry that services financial derivative trading platforms. helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. Our expertise and strong Asian footprint have made us a trusted partner for clients, particularly high-growth, new trading platforms and brokers looking to tap the region’s growth potential.
Job Summary:
Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.
Key Responsibilities:
Requirements:
Perks & Benefits
Top reasons to work with CWG.
1. Healthy and positive culture
2. Comfortable working environment
3. Strong learning and development plans
4. Professional on-job training
5. Better career opportunity
6. Flexible working arrangement
7. Convenient office location
8. Attractive benefit structure
CWG Markets Sdn Bhd is a leading support service company in the financial industry that services financial derivative trading platforms. helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. Our expertise and strong Asian footprint have made us a trusted partner for clients, particularly high-growth, new trading platforms and brokers looking to tap the region’s growth potential.
Job Description:
Requirements:
Perks & Benefits
Grand Holidays, established in South San Francisco, California in 1981, is a well-known travel wholesaler and tour operator striving at creating quality tours and package products at affordable prices to North American travelers. We have offices in San Francisco, San Jose, Los Angeles, New York, Chicago, Houston, Vancouver, Beijing, Manila and Kuala Lumpur.
We are now seeking enthusiatic candidates with different expertise and experience to join our newly established Kuala Lumpur office. We look forward to you joining our team!
Job Highlights:
Job Responsibilities:
Job Requirement:
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Requirements :
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Job Responsibilities:
Requirements:
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Interested candidate pls call / watsapp 0182118355 / Walk in Interview directly at store https://wa.me/60182118355
Career Development Direction:
Requirements:
Perks & Benefits
HLA is an international retail chain brand for one-stop self-option men’s wear. HLA always holds that, fashion is necessary for daily life. HLA devoted itself to providing fashionable design, high-quality products and excellent shopping experience for men all over the world. It closely follows the global popular fashion elements, so as to make light-fashion high-quality products that meet with taste and preference of people at large.
H originates from “High quality”. It indicates high quality clothes and high value brand.
Fashion is not unattainable and high quality doesn’t always mean high price. Our philosophy to pursue cost performance runs through every aspect of our production. The mature supply chain management system and quality control system enables HLA to invest more in lifting product quality instead of consumption in links. The high value comes from quality, as well as the brand power. Since establishment, HLA has started to lift the brand value through the branding business mode. As a lifestyle brand, what we are selling to the global males is the relaxed, fashionable and decent personal image. This is where our high value lies.
L comes from “live”. It symbolizes youth, vitality, sense of fashion and continual updating.
We are brave enough for innovation and try to bring the customers with more “IN” product. The continual updating arouses the infinite inspiration for customer’s wearing and helps then to explore personal featured wearing philosophy. We deliver a comfortable, fashionable and stylish lifestyle while transmitting the fashion information to the world. In this way, we promotes development of the fashion industry.
A comes from “affordable”. Our products are with excellent quality and reasonable price and can be easily bought at one stop.
Based on the life scenes of males at the age of 25-40, we provide all-category clothes. Positioning of our products is commercial, fashionable and casual men’s wear with affordable price and high quality for common people. The product series include suits, leisure suits, jackets, overcoats, down jackets, sweaters, knitwear, shirts, T-shirts, suit pants, casual pants, jeans, and belts, ties, scarves, socks, leather shoes, etc., which almost cover all the daily basic clothes, functional clothes and exclusive designer’s cooperation series for work and daily life. The abundant products of HLA can meet almost all the demands of men in wearing. The customers can match the single products freely. In this way, we really enable all purchases at one stop.
Job Description :
Job Requirement :
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Qualification
PK Technical Services Sdn Bhd has been established since 2001. We are an Engineering company involve in the maintenace an repairing of fire- fighting equipment for high and low rise building, condominiums and factories within Klang Valley and also other states in Malaysia. We have expanded our business to handle on projects for M & E works like electrical, fire-fighting and also air- conditioning work. We have to installed, test and comissioned the M & E system to relevant authority approval.
The Commercial Officer (“CO”) is responsible to support the commercial team in providing a comprehensive range of administrative and office support duties. The "CO" is also required to prepare the necessary reports for Commercial Manager and assist in all other day to day job activities.
Responsibilities:
To prepare and update the master voyage charter summary by keeping track of the port charges, brokerage commission, and demurrage.
To liaise with the Finance Department on receiving invoices and to prepare additional documents if requested by the respective department.
To ensure EPDA and FDA are properly checked, verified with relevant supporting documents before submitting for payment.
To keep track and compile all related documents for demurrage claims including drafting demurrage computation.
To monitor vessels and agents updates following voyage order included ETA notice and charterers’ details.
To ensure all commercial documents are properly verified, compiled, and filling which including voyage order, fixture notes, shipload and discharge documents, and lay time calculation spreadsheet.
To gather any required information by the Commercial Manager.
To assist within company group ad-hoc tasks or specific projects or tenders. For example contract agreement, tender preparation, tender clarifications, documentation, filling and any other related matters.
Requirement :
Diploma or Bachelor's degree in Maritime Management / Logistic / Marketing or any related course will have an added advantage.
Understanding of Marine and Shipping business.
Good in Microsoft office applications
Able to work both independently as well as in a team
Perks & Benefits
Jasa Merin (Labuan) PLC (“JML”) was incorporated on 23rd May 2008 under “The Offshore Companies Act 1990”. It was previously wholly owned by Jasa Merin (Malaysia) Sdn Bhd (“JMM”). On 1st March 2016, MARINE & GENERAL BERHAD (“M&G”) , the parent company of JMM, acquired 100% equity in JML from JMM.
JML is part of the M&G Group’s Marine Logistics – Downstream Division. We are a ship owning company specializing in the energy transportation market. We own and charter out Clean Petroleum Product (“CPP”)/ Chemical tanker to the petro-chemical and oleo-chemical industries, whereby the vessels are used to transport CPP/ Chemical products.
The Commercial Officer (“CO”) is responsible to support the commercial team in providing a comprehensive range of administrative and office support duties. The "CO" is also required to prepare the necessary reports for Commercial Manager and assist in all other day to day job activities.
Responsibilities:
To prepare and update the master voyage charter summary by keeping track of the port charges, brokerage commission, and demurrage.
To liaise with the Finance Department on receiving invoices and to prepare additional documents if requested by the respective department.
To ensure EPDA and FDA are properly checked, verified with relevant supporting documents before submitting for payment.
To keep track and compile all related documents for demurrage claims including drafting demurrage computation.
To monitor vessels and agents updates following voyage order included ETA notice and charterers’ details.
To ensure all commercial documents are properly verified, compiled, and filling which including voyage order, fixture notes, shipload and discharge documents, and lay time calculation spreadsheet.
To gather any required information by the Commercial Manager.
To assist within company group ad-hoc tasks or specific projects or tenders. For example contract agreement, tender preparation, tender clarifications, documentation, filling and any other related matters.
Requirement :
Diploma or Bachelor's degree in Maritime Management / Logistic / Marketing or any related course will have an added advantage.
Understanding of Marine and Shipping business.
Good in Microsoft office applications
Able to work both independently as well as in a team
Perks & Benefits
Jasa Merin (Labuan) PLC (“JML”) was incorporated on 23rd May 2008 under “The Offshore Companies Act 1990”. It was previously wholly owned by Jasa Merin (Malaysia) Sdn Bhd (“JMM”). On 1st March 2016, MARINE & GENERAL BERHAD (“M&G”) , the parent company of JMM, acquired 100% equity in JML from JMM.
JML is part of the M&G Group’s Marine Logistics – Downstream Division. We are a ship owning company specializing in the energy transportation market. We own and charter out Clean Petroleum Product (“CPP”)/ Chemical tanker to the petro-chemical and oleo-chemical industries, whereby the vessels are used to transport CPP/ Chemical products.
Job Responsibilities
1. Provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, and online ordering setup.
2. Navigate processes to properly escalate and coordinate customer responses according to company values.
Qualifications
1. Fluent in Mandarin & English (speak, read & write)
2. Minimum 6 months of working experience in customer service
3. Willing to work in night shift (following American time)
The beginning of Language Talent Solutions (LTS) stems from the believe that the right talent should not necessarily be restricted to the limitation of borders. Guided by 20 years of experience, we pride ourselves in support of our clients within the South East Asia region in deliver the best international and local candidates with linguistic skills in junior, mid and senior positions in a variety of disciplines and in different industries.
Our team members are multilingual recruiters who speak English and two other additional languages. They each specialise in building consistent database for each language vertical and in areas such as customer experience, finance, sales, human resources, IT and executive roles . These allows them to provide in-depth advice and information to clients and candidates. We continue to evolve, grow and work with extensive network of active, committed and reputable recruitment partners across the globe to ensure scalability, agility and flexibility in our solutions. We are proud and honoured to be able to satisfy our customers in delivering South East Asia linguists resume within twenty four hours of receiving a job order.