Total 216 Customer Service Manager job vacancies in Johor

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Descriptions

• Coordinate on sales enquires and product / project development.
• Coordinate on customers’ orders and delivery arrangement.
• Assist on quotation and costing.
• Assist on budget preparation and monthly report.
• Manage sales related documentation.
• Any ad-hoc duties as assigned.

Skill, Knowledge & Personal Attributes

• Analysis, logical thinking & problem solving skill.
• Good interpersonal & communication skill.
• Highly motivated and able to operate independently in a fast-paced work environment.
• Computer literate and proficient in Microsoft and SAP.
• English & Chinese speaking preferred.

Education & Experience

• Must possess at least Bachelor’s Degree in Business studies, Business Management or equivalent in related field.
• At least 2 years of working experiences in related field, preferable in food industry.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

Requirements

-With 1+ years of hands-on experience in the fintech or blockchain industry.
-Familiar with professional English email writing.
-Ability to articulate issues or problems to internal departments.
-Knowledge of blockchain would be an advantage.
-The ability to communicate in Mandarin would be an advantage.
-Good and positive attitude with a keen interest in learning.
 

Responsibility

-Deliver fair outcome to our customers and ensure the quality of service in place.
-Actively share customer feedback with internal departments to improve the customer experience.
-Actively respond to the feedback received from social media.
-Work with internal teams to ensure the pre & post service for all products are in place.
 

Benefits

-Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
-Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
-Employee engagement, recognition, and appreciation programmes
-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
-Comprehensive insurance coverage
-Festival gifts, Wedding gifts, birthday vouchers, etc.
-Team Building

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Medical insurance

工作介紹

• 協調銷售詢問和產品/項目開發。
• 協調客戶的訂單和交貨安排。
• 協助報價和成本核算。
• 協助預算編制和月度報告。
• 管理銷售相關文件。
• 分配的任何臨時職責。

技能、知識和個人特質

• 分析、邏輯思考和解決問題的能力。
• 良好的人際溝通和溝通能力。
• 積極主動，能夠在快節奏的工作環境中獨立運作。
• 具備電腦知識，精通 Microsoft 和 SAP。
• 會英文和中文者優先。

教育背景和經驗

• 必須至少擁有商業研究、商業管理或相關領域同等學歷的學士學位。
• 至少2年相關領域工作經驗，食品業優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

Responsibilities:

• Oversee and manage day-to-day operations of the high-rise buildings.
• Coordinate and oversee repair, maintenance, and other operational services.
• Supervise all staff within the building including maintenance, security, janitorial staff, and any contracted workers.
• Liaise with property owners and tenants to handle inquiries, issues, and enforcement of strata by-laws.
• Coordinate with the Strata Management Committee on necessary reports, budgets, expenditures, and capital improvement projects.
• Plan, schedule, and manage routine maintenance activities and special projects.
• Ensure all safety protocols, emergency procedures, and building regulations are adhered to strictly.
• Implement and maintain an efficient system for handling residents' requests and complaints.
• Conduct regular inspections of the property to identify and resolve issues.
• Negotiate contracts with vendors and service providers, ensuring all work is completed to the highest standard.
• Monitor expenditures to ensure operations remain within budget.
• Attend and participate in meetings with the Strata Management Committee and other stakeholders.
• Ensure compliance with all local and national laws relating to property management.
   

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Personal development opportunities

Job Responsibilities:

Lead and manage the Malaysia branch;
Establish strong business network;
Identify new future significant business and revenue opportunities;
Ensure adherence to corporate standard working procedures;
Implement and ensure good internal control measures;
Adopt effective costs control and adhere to budgets;
Manage day to day operations;
Support on finance, accounting and human resources functions;
Align with our global strategy and co-ordinate the company's overall effort.
 

Job Requirements:

Minimum Degree holder; finance qualifications will be added advantage;
Minimum 3 years of overseas working experience;
Knowledge and working experience in the heavy lift, heavy haulage, transportation business will be added advantage;
Sales driven and customer oriented;
Dynamic, resourceful with strong determination to succeed;
Good leadership and communication skills;
Based in Seelong, Johor;
Attractive remuneration package.

Interested applicants, please email us your detailed resume including your current and expected remuneration, reasons for leaving previous employment and date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal development opportunities

Job Description

• Responding to Customer Inquiries: Engage with customers via various channels to address their queries promptly and efficiently.
• Recording Sales Data & Analyzing Reports: Maintain records of sales transactions and generate analytical reports to assess performance.
• Optimizing Response Systems: Enhance customer conversion rates by refining response systems.
• Collaborating with Sales Team: Contribute to strategy discussions with the sales team, offering effective solutions and recommendations.

Job Requirements 

• Fresh graduates/Diploma/Degree holders.
• Proficiency in three languages: Mandarin, English, and Malay.
• Strong organizational skills for prioritizing and planning work activities.
• Attention to detail and accuracy in task completion.
• Excellent communication skills for effective customer interaction.
• Willingness to engage with customers via phone for extended periods.
• Proactive attitude and eagerness to learn.
• Dynamic, independent, reliable, and responsible.
• Proficiency in MS Office (Excel, Word, PowerPoint, SQL) with excellent networking and presentation skills.

Perks & Benefits

• Internal and external training opportunities.

   

• Contributions to EPF, Socso, EIS.

   

• Basic increase per year and year-end bonus (performance-dependent).

   

• Annual and medical leave as per Labour Law.

   

• Performance and annual bonuses.

   

•  Allowances provided.

Job Description :

• Responsible for overall Sales & Marketing activities; including conducting technical presentation & bidding for tenders in the Environmental industry.
• Develop and implement business development strategies and marketing of the company's environmental products & services to clients.
• Preparation of costing for tender based on current market prices & conditions and help to secure tenders for the company.
• Provide technical expertise for tenders and sustain a strong relationship with existing clients and tap into existing clients’ opportunities. 
• Achieve marketing and sales operational objectives and execute monthly business plans. 
• Facilitate customer visits and engagement activities. Improve product marketability and profitability by identifying, and capitalizing on market opportunities

Requirements :

• Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree in Chemical Engineering or Mechanical Engineering or Environmental Engineering or Chemistry, or Business Administrative or equivalent
• Preferably with more than 3 years sales-related work in environmental projects or chemical sales (example waste treatment & waste-water treatment, renewable energy, recycling business and etc.)　
• Demonstrated capability to conduct technical sales and marketing to clients and understanding of market trends, regulations, and competitors.
• Strong interpersonal skills, highly motivated and self-driven. Proficient in negotiation, analysis, and problem-solving.
• Strong business mind and financial literacy and willing to travel. 

Required language(s): Bahasa Malaysia, English, Mandarin

Benefits :

• Exposure to overseas projects.
• Excellent opportunity for personal growth and career development. 
• Attractive benefits such as company car with free petrol, medical claim, site allowance and free company phone and phone bill subscription. 

If you meet the qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position. Join our team and contribute to our continued success!

Job Description:

• Responsible for overall project management including planning, coordination, implementation, execution and successful completion of project.
• Lead site engineers in planning, scheduling, construction oversight and coordinating the civil and structural works.
• Ensures all construction works are caarried out in right seequence and well- coordinated.
• Provide guidance and direction to constrcution workers, subcontractors and other team members.
• Ensure compliance with safety regulation and policies.
• Inspect construction sites regularly to ensure that work is being carried out in accordance with plans and specifications.
• Prepare site daily report and monthly progress report.
• Any other duties assigned by the management.

Job Requirements:

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, and Bachelor’s Degree, Post Graduate Diploma, in Construction, Engineering or equivalent.
• At least 5 year(s) of working experience in related field
• Required language(s): Bahasa Malaysia, English. Proficient in mandarin will be an additional advantage.
• Proficient in Microsoft Office in Excel & Words
• Possess good analytical skills, meticulous, highly organized, proactive, committed and strong negotiation skills.
• Able to work under pressure and meet deadline.

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description :-

• Plan and propose any new development and cost down activities 
• Responsible and follow tightly with subordinate activities
• To provide any support for sales team
• Hands on of R&D activities, prepare lab test report till pilot run
• Value added/improve the quality of existing product
• Develop & research new products to meet market trend and demands
• Cost down on existing products by maintaining the product quality
• Evaluation of raw materials (for replacement, cost down or alternate source with lab test report)
• Liaise with purchasing and suppliers for the materials related issue and sourcing new materials for the new product development
• Investigate and study customer complaint. Initiate corrective action on the genuine customer complaint (which related to the formulations, specification and testing & provide report and counter measures)
• Modify the existing products to meet specific customer requirement, for instance colour, finishing/appearance, costing etc based on project basis
• To carry out testing of competitor’s products against our similar range of products and prepare report based on the finding
• To ensure all the lab equipment’s are well maintained and control.
• To carry out testing for rework old stock or problematic finished goods
• To liaise or propose any extra value-added testing or certificate for products
• To ensure all technical documentations are well maintaining for audit.
• Managed a team of chemists to meet technical KPI.
• Regional support to enhance formulation synergism.
• EHS compliance to technical and QC labs respectively.
• Bachelor Degree in Chemistry or equivalent
• Min 10 years working experience in paint/similar industries
• Good interpersonal and communication skills

Perks & Benefits

• Personal leave
• Open culture

Job Description :-

• Chart of Accounts.
  ~ Set up the chart of account and structure the necessary reports.
• Fixed Asset.
  ~Ensure the assets capitalization and depreciation method are in line with company policy.
  ~Ensure all the disposals are associated with proper authorization.
  ~Propose to Management to write off spoilt assets.
• Bank Balance.
  ~Verity the monthly Bank Reconciliation to ensure all the receipts and payments are correctly entered.
• Petty Cash / Cash Sales
  ~Ensure all the transaction are authorized.
  ~Sport check on physical cash against ledger balance.
• Journals.
  ~Verify payment voucher (transport/utility bills and JB petty cash claims) against supporting document before submit to General Manager.
• Receipts Voucher.
  ~Ensure all receipts are through cheques, except Cash Sales.
  ~Verify Receipts Voucher against photocopy cheques and bank in-slip.
• Credit Note Requisition Form
  ~Verify the Credit Note Requisition Form
• Supervise Account Staff
  ~Trouble shooting all the accounting problems
  ~Coordinating with accounting software supplier
• Analyses Account Record
  ~Highlight to Management on abnormal transactions / trends
  ~Coordinating with accounting software supplier
• Debtors.
  ~Tighten credit limit, as well as credit terms.
  ~Monitoring Sales Personnel on long overdue accounts.
  ~Issue letters to debtor on long overdue account when necessary.
  ~Lilies with Sales Personnel on debtor accounts and rectify the discrepancy (if any).
  ~Ensure all debtors chopped, signed and return to us our circular confirming that they are aware that we do not.
  ~Recognize physical cash and  third party cheque for payment to the account.
  ~Ensure form our debtor and third party cheques (if unavoidable) are supported by authorization letter from our debtor and third party concerned which must be in their letter head ( for limited liability companies), endorsed and signed by authorized personal.
  ~Ensure limit granted more than RM 20,000
• Creditors.
  ~Assist Purchaser to negotiate our credit limit when necessary.
• To assist the Executive Director, General Manager and check the debtor accounts together in the Sales  & Marketing Department. To take full responsibility on the debtor aging control over Sales and Marketing Dept.  
• Budgetary Control. 
  ~Monitoring the Variance Report.
  ~Highlight the current position against reality of budget.
  
• Verify monthly payroll entries. 
• Assist General Manager on legal matter.
• Liaise with External Auditor on accounting policies, annual audit, stock take , etc. 
•  Liaise with Tax Agent on tax saving, tax planning, etc
•  Degree or Professional accounting on qualification
• Minimum 3 years of working knowledge and experience in the Manufacturing Industry
• Good  interpersonal and communication skills.

Perks & Benefits

• Personal leave
• Open culture

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise account representatives to ensure sales increase.
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.

Requirements:

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise account representatives to ensure sales increase.
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.

Requirements:

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

Job Description :-

• Act as the quality management representative for ISO 9001:2015. EMS 14001
• Monitoring of Company Vehicles : Maintenance, Inspection, permit application, fine/penalty, sales & purchase, renewal of insurance & road tax
• Attending to all matters relating to Government Authority requirement
• Monitoring of Company Insurance : Fire, Burglary, Risk, Group PA & Public Liability
• To handle and coordinate training e.g source training provider , training requisition form, HRDF grant application and prepare payment voucher.
• To ensure all related training documentation (Training brochure , Training registration form, Training Invoice, Payment Receipt, Training Certified, Training Assessment  Form and etc., are filling and keep record.
• To handle grant application and HRDF claim in e-Tris website
• Attending to all matters relating to Government Authority requirement
• To apply cancel or revise Shell Card based on requirement.
• Handle travel arrangements and resolve related issues.
• To book flight ticket and hotel upon request.
• Monitoring of security guards performance
• Maintenance of Administration Office : purchase of equipment, repair & cleanliness
• Report direct to General Manager - and Ad Hoc Job
• Degree in Business  Administration/Management
• At least 5 years of experience 
• Good communication skill.

Perks & Benefits

• Personal leave
• Open culture

Position: Operations Manager

Job Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art center, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centers.

Key Responsibilities:

• Develop, implement, and optimize operational plans, policies, and procedures to enhance the center's efficiency and effectiveness.
• Lead the planning and execution of the new center opening, including facilities setup, recruitment, training, inventory, marketing, and coordination with various teams.
• Collaborate with cross-functional teams to ensure a successful launch, adhering to timelines and budgets.
• Oversee the maintenance, cleanliness, and functionality of the art center's facilities, including classrooms, studios, equipment, and common areas.
• Coordinate repairs, upgrades, and renovations as needed.
• Ensure optimal stock levels, quality control, and cost-effectiveness.
• Recruit, train, mentor, and manage staff across various departments, including front desk, maintenance, events, and facilities management.
• Foster a positive work environment, encourage teamwork, and address employee concerns.
• Maintain a welcoming and organized environment for students and visitors.
• Oversee customer interactions, handle inquiries, and address feedback to enhance the overall experience.
• Collaborate closely with other departments, including sales, marketing, education, and finance, to align strategies and achieve overall business goals.

Qualifications and Requirements:

• Proven experience in operations management
• Strong leadership skills, with the ability to motivate and manage diverse teams.
• Excellent organizational, problem-solving, and decision-making abilities.
• Effective communication, negotiation, and conflict resolution skills.
• Proficiency in MS Office
• Flexibility to work evenings, weekends, and attend special events as needed.
• Creativity, adaptability, and a passion for the arts are advantageous.

Other Information:

Working day: 5/6 days work week, including weekends
Working Location: Report to HQ at Jb Setia Tropika but needed to travel to various branches

Employee Benefits and Perks:

• Comprehensive training will be provided.
• Enjoy planned annual leave, public holidays, bonus holidays, medical leave, maternity leave, and paternity leave.
• Engage in staff bonding activities like the Annual Dinner, Award Ceremony, Team Building, and Personal Development Growth Training.

Incentives and Rewards:

• Earn full attendance incentives and grooming incentives.
• Qualify for company trips and avail of complimentary art courses for your children.
  Benefit from staff discounts.

Government Statutory and Security:

Contributions to EPF, SOSCO, EIS, and other government statutory requirements.

Career Growth:

Opportunities for career advancement and promotions within the organization.

We regret to inform you that only shortlisted candidate would be notified.

By submitting your personal data and/or resume, you give consent to collect, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.