Total 804 Customer Service job vacancies in Bangsar South

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

Job Responsibilities:

• Propose and prepare project design based on space efficient.
• Prepare 2D, 3D layout and detailed drawings for nationwide project.
• Prepare and/or review accuracy of Bill of Quantity (BQ) document provided by contractors/vendors. Conduct site inspection pre and post renovation for measurements, review renovation work against proposed layout and design, look for areas of improvement in terms of design and layout for future locations.
• Manages and supports branch development and maintenance activities for nationwide branches.
• Negotiate with suppliers/contractors vendors on the cost and purchase of items, services, works and repairs as needed.
• Manages on overall delivery of items purchased and to monitor/oversee repair and maintenance works done as needed until completion.
• To assist branch to resolve any maintenance/repair issues in a timely manner. This includes obtaining quotations, sourcing vendors, raising workflow approvals, and follow-up on issue until it is resolved and processing of invoices for work done.
• Responsible on conducting post renovation checks for defects, check renovations works is in accordance to BQ and complete inspection checklist of findings.
• Assist to prepare the necessary documentation for internal for any relocation and expansion project.
• To be flexible in undertaking any other special task, projects or assignment that may be assigned to you accordingly by management.
• Responsible to maintain Fixed Asset Listing for Regional Support Department as well as Regional Offices, Branches.
• To assist with compiling, checking of accuracy of invoices and completeness of supporting documents from Regional Support Department as well as Regional Offices, Branches before submission to Finance for payment.
• To assist with filing of all opening/relocation/expansion/ refurbishment projects for audit purposes.
• To ensure new joiners are provided with the necessary system access, PC's and etc.
• Manage in Ordering of office supplies and monitor inventory for Regional Support Department, all regions and branches.
• Assist in necessary report completions for the department. 

Requirements:

• Possess at least a Bachelor’s Degree in Architecture, Quantity Surveyor, Project Management or relevant field
• Minimum 2 years working experience in Property Maintenance/Construction or relevant work experience
• Exposure to current design trends preferably in banking/insurance, retail or commercial designs is an added advantage
• Able to perform task given under minimum supervision

Perks & Benefits:

• Nearby public transport
• Central location
• Casual dress code
• Personal leave
• Personal development opportunities

• Responsible for the business expansion for Motorcycle Financing.
• To establish long term business relationship with manufacturers and business partners.
• To manage business annual marketing budget.
• To plan & present department’s 6 months planning in advance & continuously update 6 months planning on monthly basis.
• To lead & manage product marketing team as well as merchant service executives.
• To carry out postmortem exercise for overall region sales performance by product category and perform a comparison against previous years.

Requirement:

• Bachelor’s degree preferably in Business Administration, Marketing, Economics, Finance or in a related field.
• Minimum 5 years’ experience in product strategy and development in financial or sales related industries.
• Excellent command in English and Bahasa Malaysia with good presentation and interpersonal skills.
• Outgoing with warm personality and good project management skills.
• Able to perform task given under minimum supervision.
• Able to work under pressure and independently within a team environment.
• Good knowledge in MS Office especially Excel.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

This role resides within the Marketing Department and the successful candidate will be responsible for leading and driving the growth and penetration of our products and financing solutions to ensure that Aeon Credit achieves its growth and commercial ambition. The individual should have a good understanding of consumer marketing and retail merchandising. 

Key Responsibilities

• Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning.
• Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations.
• Supervise and ensure the smooth execution of all brand activation planning, retail installation and implementation across all touchpoints. 
  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives.
• Conduct regular market visits and engage in fieldwork to gather feedback, identify challenges, and align strategies with market realities.
• Evaluate the effectiveness and impact of current retail marketing initiatives through tracking and analysis with the aim to optimize cost spending.
• Build advocacy and enhance awareness amongst AEON Credit Employees through Internal Marketing funnels.
• Manage department’s A&P expenses tracking & processing of PO and/or invoices as well as ensuring full compliance to procurement processes, campaign fulfilment requirements, campaign expense controls, and other audit/regulatory obligations. 

Requirement

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 8 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses sound Marketing/Trade Marketing/Retail Marketing knowledge, excellent communication & strong interpersonal skills.
• Customer centric marketer with an inquisitive and passionate brand mindset.
• Robust analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms.
• Proficient in marketing research and statistical analysis with ability to interpret and translate online and offline customer behaviours into strategic activities.
• Able to work independently without much supervision, resourceful, innovative and is a team player. Self-motivated with a high level of drive, initiative, and commitment.
• Possess excellent communication and interpersonal skills to work collaboratively with cross-functional partners to optimize quality and impact of omni-channel plans and campaigns.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Performance bonus
• Parking Allowance
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• Able to highlight legal risks/exposures involved, identify possible breaches and non-compliance under applicable laws and regulations as well internal procedures and policies and offer mitigating solutions.
• Able to draft, negotiate and review legal agreements/ documents to ensure the rights and interests of the Company are well protected from legal perspectives.
• To liaise with business units and external lawyers in relation to litigation/ consumer’s complaints filed at Consumer Tribunal, and to attend Consumer Tribunal hearing on behalf of the Company.
• To provide legal advisory to the business units.
• Conduct research and advise on legal aspects of corporate transactions to the management or relevant business units.
• Assist in management of Panel of Solicitors to ensure effective legal representation in litigation process, relevant corporate exercise and company projects.
• To manage the Contract Management System to ensure all legal documents/ agreements are properly monitored, organized and registered in the system.
• Support the Legal Managers and business units to minimize and manage legal risks prudently.
• Undertake any other duties as assigned by the Legal Managers.

Requirements :

• Bachelors of Law degree – LL.B (Hons).
• Minimum 1 year of working experience in the Legal Department of a Bank or Financial Institution. Candidates from legal practice will also be considered.
• Fresh graduates are encouraged to apply. 
• Understanding of Islamic Financing scheme would be an added advantage.
• Sound legal knowledge of Malaysian law. Good research and analysis skills.
• Legal advisory competency and drafting skills.
• Attention to details and organized.
• Ability to prioritize work and meet tight deadlines.
• Proactive with positive attitude and a good team player. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• To provide Authorization Services to cardholders and merchants in order to support card usage whilst minimizing credit losses.
• To perform verification with cardholder upon Real Time Transaction Monitoring to mitigate fraud risk and preserve the organization and customer interest.
• To attend and hold responsibility of other Authorization channel deliverance within the scope of duties.
• To ensure that daily reports are accurately compiled and channelled to the appropriate party.
• To deliver Authorization scope of duties inclusive but not limited to on-us/ not on-us Authorization request, Authorization cancellation and reversal, Credit Card Easy Payment, Balance Transfer, ATM/ CDM terminal monitoring, points redemption and others thru the various channels.
• Proactively review and monitor the online fraud alert system to mitigate fraud loss.
• To provide sound judgment when performing bypass to overwrite system response.
• To attend and promptly perform the customer and transaction verification triggered from Fraud Alert
• System or referral received from business networks, card issuers/ acquirers and payment providers.
• Provide an exceptionally high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.
• To source a daily data compilation for management monthly report preparation.
• Attend to customer and merchant’s enquiries on products/facilities.
• To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.
• To perform force authorization within exceptional authorization requests.
• To source data compilation for MIS and ensure the daily reports requirements are properly executed.
• To be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility.
• Plan and complete delegated tasks to a high standard delivering work to agreed times.
• To maintain personal and professional development to meet the changing demands of the job and actively participate in appropriate learning and development activities.

Job Requirement:

• A recognized Degree holder.
• Preferably with experience in Banking/ financial services or similar background. (Authorization background will be an advantage).
• Willing to work shift hours (24/7), motivated and energetic.
• Excellent team player, result oriented and able to communicate with all level of people.
• Good communication skills in Bahasa Malaysia & English.
• Successful candidate will be based at HQ office Bangsar South.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities

• Preparation and review of finance and accounting overall functions, including payments as part of Finance day-to-day operations
• Ensure timely and accurate submission of monthly/quarterly/annual management report with proper analysis of schedules
• Assist in handling tax matters as assigned in close liaison with the tax agents, including having understanding of tax regulations.
• Enable proper tax planning and ensure timely and accurate filing of annual tax return, tax estimation and payments
• Assist in liaison with external auditors to finalize the annual audit and ensure the statutory audited report are promptly submitted to Company Registrar
• Undertake any other jobs and duties assigned from time to time from superior
• Preparation of finance and accounting policies and procedures
• Collaboration with other business unit routinely
• Supporting and working on the financial forecast and annual budget
• On going review the internal control process of its effectives
• Monitoring cash flow, receivables and reconciliation of cash balances via bank statement
• Drive the finance and accounting related project

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

Main Purpose of Job
The primary objective of this role is to spearhead the development and execution of comprehensive HR operational enhancement initiative, assess and initiate HR digital adoption strategies for the Group.

Principle responsibilities & duties

• Propose, develop, and to propose enhancements initiatives/HR framework in collaboration with relevant departments to ensure efficient human resource management across the organization.
• Review existing HR systems, conduct research, and utilize AI-driven analytics to identify areas for improvement, automation, and optimization. 
• Monitor AI adoption metrics, analyze data insights, and provide recommendations and implement HR digital adoption strategies, such as AI adoption, to enhance employee experience, including recruitment, talent management, onboarding, training, performance evaluation, and employee engagement.
• Ensure smooth adoption through training programs and communication campaigns for employees.
• Define a roadmap for HR tech implementation aligned with business goals, build business cases, and calculate ROI to justify investments in HR tech.
• Track KPIs related to efficiency, productivity, and other metrics to quantify tech ROI.
• Stay updated on the latest trends in HR tech, including people analytics solutions and virtual reality for training.

Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field. 
  In-depth knowledge on overall Human Resources practice
• Minimum 8 years of working experience in HR operations and HR digital adoption
  Experience in handling HR transformation projects
• Knowledge of HR digital adoption trends and technologies, including AI, HRIS systems, and communication tools.
• Strong understanding of HR operations and processes.
• Analytical mindset with the ability to analyze data and draw meaningful insights.
• Project management skills with the ability to prioritize and manage multiple initiatives simultaneously. 
• Excellent communication, and interpersonal skills.
• Strong problem solving and decision-making abilities.
• Detail-oriented with excellent organization and multitasking skills.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Responsibilities:

• Engage and assist internal stakeholders and appropriate technical experts (external consultant) to manage and implement sustainability projects and programmes.
• Provide advice and support to Business Units towards establishing targets, goals, initiatives and roadmap for sustainability projects and programmes that improve the environmental, social and financial performance of the Group.
• Perform sustainability and materiality assessment to prioritize initiatives, develop budgets and timelines for project implementation and lead project implementation in accordance with company-wide budget planning and strategic planning calendar.
• Assist in the process of planning and initiation of the annual sustainability report which includes coordinating data collection and develop content for sustainability related reporting.
• Develop evidence-based, and infographic summaries of sustainability performance analysis for both internal and external audiences.
• Work with cross-functional team to ensure achievement of sustainability performance for business operations.
• Identify opportunities for strategic collaboration with external parties to improve organizational sustainability performance, employee awareness and embed sustainability practices in business operations.

Job Requirements :

• Candidate must possess at least a Bachelor’s Degree, Professional Degree, Master’s Degree in Sustainability, Strategic Risk Management, Risk Control, Marketing or related discipline.
• Minimum 5 years’ relevant work experience.
• Excellent communication skill and presentation skills.
• Able to interact in a professional manner with both external and internal parties.
• Possess sustainability knowledge of current industry best practice, possibly through membership of professional body and/or special interest groups.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

• To perform daily bank reconciliation and deposit received ledger reconciliation.
• To prepare daily cash flow and ensure bank operation run smoothly
• To ensure the accuracy of information and compliance of policies/procedure/regulations.
• To ensure timely completion of month end account closing and perform Journal posting for banks assigned.
• To ensure that able to response to relevant audit matters and internal audit queries.
• Manage and working closely with ITG and BU team to rectify issue.
• To assist in daily banking operation and additional duties as directed by superior.
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.

Requirements :

• Bachelor's Degree in Accounting.
• Good communication skill in English and Bahasa Melayu
• Attentive to details and reliable
• Proficiency in Microsoft Office application
• Experience in Finance/Accounting and SAP software will be an added advantage.
• Ability to work under pressure and meeting tight deadline.
• A good team player who is keen to learn.
• Initiative and problem-solving skill

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave