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Location
36 Loyang Drive, Singapore 508949
Job Summary
The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.
The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.
Responsibilities
Requirements
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Job Description:
· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.
· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.
· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.
· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.
· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.
· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.
· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.
· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.
Job Requirements:
· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.
· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.
· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.
· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.
· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.
· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.
· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.
· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.
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Key Accountabilities:
Candidate Specifications:
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The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.
Learn more at Coca-Cola Journey at www.coca-colacompany.comand follow us on Twitter (@CocaColaCo), Instagram (@thecocacolaco), Facebook (@thecocacolaco) and LinkedIn.
Position Overview:
The Senior Director, Customer and Commercial IT, APAC’s role is to lead the APAC team in supporting four operating units in the region in the deployment and adoption of data and technologies to enable our customers in accelerating recruitment and transactions. The role plays a critical role in working with stakeholders in project planning through business opportunity identification, prioritization, strategic guidance and Agile adoption for successful delivery and exploitation of IT solutions and services.
The position will report into the VP of OU Digital and Technology Services for ASEAN South Pacific and will be based out of Singapore.
Key Results
Responsibilities:
Job Requirements
Related Work Experience
Qualifications
Core Competencies
What we bring to you:
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviours – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
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Director Technical Customer Support & Innovation APAC
Department: Food Application Innovation Centres
Report to: VP Sales APAC
Description
Lead, Develop and Managing the Customer Support & Innovation teams in line with Corbion’s Strategic choices. The Technical Food Application teams will closely work together with both the sales team & business development team to support existing business as well as to develop new customers and innovations for the APAC market.
Responsibilities
Assure Technical Customer Support & Innovations to realize Corbion APAC’s short term & long term targets & ambition. Manage the Food Application Teams & Regional Food Application Centres in APAC
- Lead, Develop & Manage Application team.
- Assure that strategic competencies (e.g. Food Microbiology, Preservation, Food Chemistry, Food Analytics)
- Assure on target Application knowledge for the strategic and important markets (e.g. Meat, Beverages, Confectionery, Bakery, Prepared Foods, Sauces Dressings & Condiments).
- Assure that all application trials are registered, reported, scientifically sound and used by the Sales & Business Development Teams to generate new & maintain existing customers;
- Manage the food lab, the raw materials/chemicals, the equipment & procedures;
- Assure a Safe & Hygienic environment in the Food Application Laboratory/Kitchen;
- Develop and Maintain external & Corbion network with experts
Assure technical support for the Sales team, Distributors & Customers:
- Generate data & information to support the value and efficacy of Corbion ingredients;
- Train & Support the Corbion Sales team, Corbion Distributors as well as to assure leadership in Key-Customer projects;
- Represent Corbion and promote Corbion’s capabilities & knowledge at customers & international Conferences & Seminars
Deliver new innovations to the APAC food market through Collaborating with Business Development, R&D and Market insights:
- Generate new ideas to develop new products & propositions for the APAC market;
- Lead & Participate in Corbion and/or Customer innovation projects in line with Corbion’s strategic direction & capabilities;
Requirements
- Position is based in Singapore.
- Master, PhD degree or equivalent in Food Science, Food Microbiology and/or Food Technology.
- Have more than 15 years relevant experience in the Asian food and food Ingredients Industry in managing an Application food lab and a team of food application scientists
- Vast experience in Meat, Confectionery & Beverages as well as in Food Microbiology and/or Food chemistry/analysis is advantageous.
- Have shown results to develop Application Scientists/Technicians to independently support both Sales & Customers.
- Willingness to participate with the team in the application lab for 20-30% of the time.
- A result oriented individual who is technically skilled with a creative mindset to overcome application challenges
- Strong technical writing and reporting is critical for this position
- A commercial drive combined with creativity, passion, and performance orientation
- A sensitive & flexible team-player
- Self-confident and self-managing, pro-active and taking initiative
- A good communicator who understands and is experienced in presenting to both technical and commercial audiences
- Fluent in English
- Willingness to travel up to 15-25%, mostly in the APAC region
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Location : Loyang , near pasir ris
Industry : Aerospace /Aviation
Duties
· Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
· Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards
· Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
· Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
· Adheres to and manages the approved regional departmental travel budget.
· Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
· Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
· Building new and developing long lasting relationships with customers senior level management.
· Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
· Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
· Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards
· Analyze data to identify trends and areas of improvements
· Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
· With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
· Ensure post visit reports are generated with actions and commitments assigned through to completion
· Support Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
· Customer support contract awareness
· Provide level 1 & 2 technical support using CMM’s & technical drawingsdata
· Must possess excellent interpersonal and communication skills, management /leadership acumen
· Rigorous and well organized / Good presentation skills / Good negotiating Skills / a very good level of diplomacy
Qualifications:
Education: Bachelor’s degree or related field/equivalent experience. Bachelor’s preferred
Experience: Typically requires 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
Computer Skills: Proficient with MS Project, competent with MS Office programs
Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen. Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
Additional Details:
1. Does require fluent communication in English language.
2. Employment Status is full-time
3. Traveling is required up to 50%
4. Protracted or irregular hours may be required.
5. Relocation to another facility may be required.
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- Assist Director with necessary paperwork & secretarial work
- Answer and reply to telephone & email enquiries
- Arrange for survey
- Prepare quotations & tender documents
- Correspondence with clients and support the sales team
- Move presentation & management
- Project management
- Prepare folder with necessary documents for individual move
- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters
- Closure of files (all documents are in order and payment received)
- And all other ad-hoc jobs pertaining to local / office / corporate moves
- Compliance with ISO 9001:2015 & FIDI standards
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Your new company
We are really excited to work with a bakery located in the heart of London who are currently looking to expand their Supply Chain team with a Logistics and Transport Director. They are currently working with big name cafés and restaurants as well as supplying pastries and baked goods to independent cafés and coffee shops in and around prestigious locations in London. They are a 15 million GBP turnover business and have plans to double in the next 5 years.
Your new role
Your main responsibilities as the Logistics and Transport Director would be overseeing 15+ vans, ensuring they run on time to the routes with a more hands-on approach. You will also be reporting to the Managing Director and spend most of your working time in the warehouse with one day a week spent in the office. In addition, you will be leading a team of around 15-20 people in both the transportation and production departments. As this business grows, you will be leading the operation and strategic approach to logistics and transportation and building out this team as necessary.
What you'll need to succeed
A successful candidate will be able to inspire their team and have great leadership qualities whilst also being able to manage a challenging workforce schedule. You will have prior experience in the movement of goods (ideally food products) on time and in full to deliver brilliant customer service. You will be a problem-solver in nature and thrive in this growing business which currently has 90 full-time employees. You must be flexible to work varied hours, especially at the beginning of this role where flexibility and visibility is key. (standard hours would be 3pm-midnight)
What you'll get in return
In return, you will get to be part of an expanding organisation looking to multiply their profitability by over double by the year 2030. You will also be part of a great team with a friendly environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Position Summary
The East Region Warehouse Operations Director will manage all strategic warehouse activities and initiatives for distributions centers in Florida, Georgia, Illinois, and Pennsylvania. Samsung is looking for a proven leader within the Logistics Industry who will assume responsibility for leading a team to drive measurable improvement in overall performance. This role oversees company activities related to logistics and warehousing/distribution including shipping, receiving, put-away, pick/pack, returns and material transfers. This role is responsible for the accuracy and efficiency of distribution center operations and establishes policies and procedures which result in the maximization of sales through timely and accurate deliveries. This position is responsible for evaluating distribution network analysis and working with 3PL and 4PL providers and reviewing their performance against defined KPI’s.Role and Responsibilities
Skills and Qualifications
Compensation for this role for a candidate based in California is expected to be between $217 and $227K, abut may be higher or lower in other regions due to geographic differentials in the labor market. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
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The Client
The client is a logistics MNC providing top-notch services such as freight forwarding and 3PL solutions.
The organization is looking to grow its warehouse operations further and is looking to increase efficiency in its Singapore warehouses. Individuals with experience in managing projects and have strong strategic acumen with the confidence to bring 3PL to another level is highly desired.
As a Senior Manager, Warehouse, the individual will be reporting to the Managing Director and managing the organizations' Warehouse team. The role involves understanding 3PL operations and managing strategic projects to increase operational efficiency in the business.
Responsibilities
Qualifications
Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purpose only.
If you believe you fit the requirements for the role, please click "Apply Now" or drop an email directly quoting the job title.
Senjoo Khong
Cornerstone Global Partners Pte Ltd
EA License: 19C9859 | Registration Number: R21101216
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ROLE SUMMARY:
ROLE DESCRIPTION:
ROLE REQUIREMENTS:
Other Info:
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Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.
Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
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