Total 82 Customer Experience Manager job vacancies in Petaling Jaya

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Responsibilities:

• Develop and implement effective sales strategies to meet or exceed personal sales targets.
• Identify and pursue new business opportunities through prospecting, cold calling, and networking.
• Build and maintain strong relationships with existing clients, ensuring customer satisfaction and repeat business.
• Track and records sales activities to ensure achieving monthly KPI.
• Conduct product presentation and provide consultants to potential clients to stay up to date with industry trends and customer needs.
• Perform and effectively manage all sales process and duties (prospecting, sales presentation, sales closing and follow through sales administration)
• Organize, site visit, measure and Propose to house or office owners and implements national sales program by developing field sales action plans.
• Cultivate leads and generate referrals.
• Determines annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results.
• Track and timely reporting sales activities and maintain good records.
• Conribute to team effort by accomplishing related results as needed       
• Establishes sales channels by monitoring costs, competition, supply and demands services.
• To sell, upsell and cross sell company range of products and services End User and Clients such as Interior Designer, Architect, Developers, Project Consultant, Contractor, Kitchen Planner etc. 
• Other reasonable assigned duties related to good faith belief for this position and company related business. 

Requirements:

• Candidate must possess at least SPM/STPM, Diploma & above
• Able to communicate in English, Bahasa Malaysia and Chinese.
• Minimum 2-4 years with Sales experience of Electrical Appliances or Home Products is preferred.
• Highly strategic, interpersonal, organized and with good time management skills.
• Highly collaborative, team player, positive attitude.
• Highly motivated and target driven with a proven track record.
• Experience of creating new business opportunities and follow-up.
• Impeccable presentation skills. 

• Bonus
• Commission pay
• Increment
• Free beverage in office

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

職位簡介

主要 – 以客戶為導向的服務代表充當聯絡人，準確且有效率地解決客戶可能面臨的任何新問題。確保卓越的服務標準並維持較高的客戶滿意度。

第二——有效管理大量數據，將數據轉化為訊息，將資訊轉化為洞察力。目標是插入、更新和維護準確的資料以確保順利運作。

工作職責：

• 有效管理來電，辨識並獲取客戶需求，實現客戶滿意度
• 處理投訴，限期提供適當解決方案並跟進確保解決
• 技術團隊與客戶之間的內部聯絡
• 解釋數據、分析結果並向管理階層和客戶提供持續報告
• 編譯、驗證準確性並檢查資料是否有缺陷或錯誤，如果可能，糾正任何不相容性
• 保存客戶互動記錄、處理客戶帳戶並歸檔文件

要求：

• 文憑或更高學歷
• 優秀的英語和馬來語溝通和寫作能力
• 精通電腦（Microsoft Office – Word、Excel 等）
• 良好的時間管理能力以及獨立工作和團隊合作的能力
• 提供培訓

津貼和福利

• 中心位置
• 免費小吃/歡樂時光
• 事假

You will report to the Director/General Manager and will be responsible for leading the team in the proper implementation and management of the office’s projects including:-

• Preparation of quantities and pricing for tender submission including calling for quotations from sub-contractors and suppliers;
• Preparation of progressive claims and verifying sub-contractors’ claims including visit to project sites as and when necessary;
• Preparation of progressive report, building materials purchasing and delivering schedules including liaising with purchasing department; 
• Possess at least a Advance Diploma in Quantity Survey or equivalent

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

工作亮點

• 多元文化環境
• 職涯發展機會
• 醫療和保險範圍

職位描述

關於職位

這是一個全職永久職位。

主要職責可能包括但不限於

• 聯絡美洲/歐洲/亞太地區的註冊購物者/審核員進行評估和調查
• 回覆購物者/審核員電子郵件詢問
• 根據設定的服務標準檢查線上報告和調查的質量
• 協助在美洲/歐洲/亞太地區招募新的購物者/審核員以擴充資料庫。

要求：

• 候選人必須至少擁有任何領域的高中、STPM、'A' Level、大學預科、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位
• 所需語言： 良好的英語能力
• 申請人必須願意在八打靈再也工作
• 優秀的電話方式
• 努力工作和專注的方法
• 需要立即開始
• 有客戶服務經驗者優先（但非必要）
• 鼓勵應屆畢業生/入門申請者申請

如果您認為自己是擔任這一充滿挑戰且回報豐厚的職位的合適人選，我們很樂意聽取您的意見。請透過線上發送您的履歷和求職信進行申請。

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 個人發展機會

Qualifications :

• Degree or Diploma in Mechanical/Chemical Engineering from a recognized institution
• Minimum 8 years working experience in mill management and project related work
• Good interpersonal and communication skills
• Willing to travel on overseas assignments
• Assist project execution team 

Duties & Responsibilities  :

• Undertake project planning, design, preparation of tender supervision and supervision of construction as per project/contract requirements.  
• Assist in matters related to Authority approvals for projects.  
• Undertake any other related tasks as per project/contract requirements.    
• To liaise with client, contractors, technology providers/suppliers, and all other stake holders on project related matters as required.     
• Coordinate with client on the progress of the project implementation and attend to all requests made by the client on the project.  
• Visit project sites to monitor progress and ensure conformance of design drawings, specifications and enforce good engineering practice.
• Conduct site meetings, oversee work of site staff and certify progress claims of contractors and suppliers.  
• Discuss any specific requirements with the client and other related parties, if need arises.
•  Manage, direct and monitor progress during each phase of a project development.  
• Resolve design and construction problems, as they arise competently and speedily.  
• Reply all letters, e mails and correspondences and submit minutes of meetings and reports (if required) promptly.  
• Coordinate and supervise the work of the draughting and support staff.  
• Any other tasks assigned by the firm in the course of project development or implementation 

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Qualifications :

• Degree or Diploma in Mechanical/Chemical Engineering from a recognized institution
• Minimum 8 years working experience in mill management and project related work
• Good interpersonal and communication skills
• Willing to travel on overseas assignments
• Assist project execution team 

Duties & Responsibilities  :

• Undertake project planning, design, preparation of tender supervision and supervision of construction as per project/contract requirements.  
• Assist in matters related to Authority approvals for projects.  
• Undertake any other related tasks as per project/contract requirements.    
• To liaise with client, contractors, technology providers/suppliers, and all other stake holders on project related matters as required.     
• Coordinate with client on the progress of the project implementation and attend to all requests made by the client on the project.  
• Visit project sites to monitor progress and ensure conformance of design drawings, specifications and enforce good engineering practice.
• Conduct site meetings, oversee work of site staff and certify progress claims of contractors and suppliers.  
• Discuss any specific requirements with the client and other related parties, if need arises.
•  Manage, direct and monitor progress during each phase of a project development.  
• Resolve design and construction problems, as they arise competently and speedily.  
• Reply all letters, e mails and correspondences and submit minutes of meetings and reports (if required) promptly.  
• Coordinate and supervise the work of the draughting and support staff.  
• Any other tasks assigned by the firm in the course of project development or implementation 

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Malaysia Brands' Record (MBR) is an annual publication showcasing successful Malaysian brands and facilitating their entry into the ASEAN market. MBR connects brands with investors, franchisees, and partners through online and offline platforms, including a meticulously distributed annual publication. With a focus on reaching influential stakeholders, MBR offers a dual-channel strategy for brands to engage with top-level executives. 

We are looking for a young individual with a big dream, someone who would like to excel in a career that offers excellent learning opportunities in a fun, interesting & challenging media industry.

Responsibilities:

1. Promote Malaysia Brands' Record (MBR) as the premier platform for showcasing successful Malaysian brands and facilitating their entry into the ASEAN market.

2. Actively seek out and engage with potential clients, including Malaysian SMEs, to introduce them to the benefits of being featured in MBR.

3. Develop and maintain relationships with key stakeholders in the Malaysian business community, including brand owners, investors, franchisees, and partners.

4. Educate clients on the dual-channel strategy offered by MBR, emphasizing how it can effectively connect brands with top-level executives and influential stakeholders.

5. Collaborate with the marketing team to create compelling sales materials and presentations that highlight the unique value proposition of MBR.

6. Stay updated on industry trends, market developments, and competitor activities to identify new opportunities for business growth.

7. Meet and exceed sales targets by effectively managing leads, pipelines, and client relationships.

8. Provide exceptional customer service to clients, ensuring their needs are met and issues are addressed promptly.

9. Represent MBR at industry events, conferences, and networking functions to increase brand visibility and generate leads.

10. Contribute to team meetings and brainstorming sessions to continuously improve sales strategies and processes.

Requirements: 

1. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

2. Proven track record of success in sales, preferably in the media industry or related field.

3. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

4. Strong negotiation and persuasion abilities, with a focus on closing deals and achieving results.

5. Highly motivated self-starter with a positive attitude and a willingness to take on new challenges.

6. Ability to work independently as well as part of a team in a fast-paced, deadline-driven environment.

7. Knowledge of the Malaysian business landscape and familiarity with ASEAN markets is a plus.

8. Fluency in English and proficiency in other languages, especially Mandarin, is advantageous.

9. Willingness to travel occasionally for client meetings and industry events.

10. Fresh graduates are welcome. 

Why You Should Join Us?

1. We offer tremendous rewards! (included Basic, EPF & Socso, profit sharing, Star points reward &, etc)

2. You can enjoy various kinds of leave (Annual Leave, Study Leave, Medical Checkup Leave, Birthday Leave, Stress-Free Leave, Achievement Leave)

3. Age is not an issue. We pay based on your performance. 

4. Comfortable working environment with friendly and helpful colleagues.

5. The standard is 5 days per week.  Of course, if you wish to earn more, you should spend more time at work.  

6. Don’t worry about what to eat for lunch. Many choices are available in the mall downstairs!

7. Plenty of parking space in a contemporary office block. 

8. Free swimming, sauna, and gym facilities.

9. We provide opportunities for career advancement within the company.

10. We offer attractive remuneration to the qualified candidate.

11. WE CELEBRATE EVERYTHING.

Junior Product Manager - Core Products

At Silverlake MasterSAM, we believe that “A great product comes from real users”. We always listen to our customers and understand their problem areas because we always believe there is nothing that can beat the user’s real experience. Many of our successful innovations are the result of our attentiveness to customers’ quest for more effective solutions to tackle their IT security issues. We relentlessly pursue innovation to effect relevant and more practical solutions to our customers’ increasingly complex security problems – in the core area of privileged user access management.

This is an entry level position reporting to the Senior Product Manager to work on our core product which provides Privilege Access Management. Our team roles are constantly evolving as we grow, so be prepared for constant tweaks in roles and responsibilities. 

What You'll Do

●      You will be part of the product management team working on core products with initial focus areas in analytics or UX

●      You’ll be responsible for the delivery of your selected product focus area

●      You’ll be interacting with customers, PMs, engineers and sales teams to understand their pain points to prioritize features for maximum impact

●      Documenting stories and acceptance criteria, illustrating flows and high level UX that will be understood by engineering teams

●      Collaborate with the release team to plan out releases for your focus area

●      Get your hands dirty with engineering and support teams to understand the ins and outs of the product 

●      Support engineering team tasks when all hands on deck is needed

Must have skills

●      Empathy – able to put yourself in another person’s shoes and understand their experiences

●      Critical thinking – capable of breaking big problems into small, manageable tasks

●      Strong written and verbal communication in English

●      Good presentation skills

Nice to have skills

●      Experience in using JIRA and Confluence

●      Experience or interest in cybersecurity

●      Experience working with APIs

●      Experience working with cloud platforms

●      Experience with integrations

●      Have a flair for writing content

• There is an in-lieu replacement leave PH fall on Saturday
• Recognize all Public Holidays in Selangor state
• Parking Allowance, Medical, Optical, Dental Benefits

Project manager is responsible for overseeing all aspects of construction project from inspection to completion. Be a team player in delivering sucessful construction projects by effectively managing resources, schedules, budgets and stakeholder expectations. 

1. Supervise and inspect construction works to ensure compliance with approve architectural drawings and specifications
2. Coordinate with architects and engineers to understand the project details and requirements 
3. Coordinate with internal and external parties to address construction-related matters
4. Resolve any problems occur on technical and site issues that rise during the construction period.
5. Perform risk management to minimize project risks. 
6. Attend client/Achitect/Consultant meeting
7. Developing comprehensive project plans, including timelines, budgets and resource allocation
8. Ensure all construction works meets quality standards and project are delivered on time within stipulated scope and budget
9. Resolving issues and conflicts that arise during construction
10. Assist in the preparation of project closeout documents, including progress, issues and recommendations. 
11. Performance any other job responsibilities assigned by the management as and when required

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

您將向總監/總經理匯報，並負責領導團隊正確實施和管理辦公室項目，包括：-

• 準備投標的數量和定價，包括向分包商和供應商徵求報價；
• 準備漸進式索賠並核實分包商的索賠，包括在必要時訪問專案現場；
• 準備進度報告、建築材料採購和交付時間表，包括與採購部門聯絡；
• 至少擁有工料測量高級文憑或同等學歷

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 事假

JOB RESPONSIBILITIES : 

• Develop a short term and long term sales strategy & plan to achieve set sales department objectives and goals (i.e. sales revenue, growth, market share and profitability).
• Ensure all planned activities are implementing effectively by meeting the set objectives: i.e number of attendance, recruitment of business builders and sales target. 
• Ensure that all events initiated meet up to the company expectations in terms of content, attendance, number of business builders and recruitments.
• Ensure all planned  activities cum sales campaigns are meeting the set objectives
• Build up business market  : Drive the business  expansion as per the Group’s direction 
• Monitoring the consultants’ performances – to propose remedy action plan to overcome the short fall ( if any). 
• Key development and sales management - Support network leaders in the network development and sales growth. 
• Conduct regular trainings and meetings with key consultants  – gather market feedbacks, communicate company sales strategy. 
• Field work with consultants is necessary especially in reviewing the results hence training, coaching and mentoring are to ensuring the progress and growth
• Any other functions, which may be assigned by the Top management from time to time

This position requires to travel

JOB COMPETENCIES / REQUIREMENTS:

Qualification

Possess tertiary qualification in business/marketing related discipline or equivalent. 

Experience

Min 5 years managerial experience in sales (preferably in MLM industry).

Skills & Knowledge

• Good command of language Mandarin and Malay is a must ( bi language or tri language) 
• Command good public speaking skill
• Leadership and people management
• Strategic planning 
• Good interpersonal skills
• Knowledge in MS Office 
   

Behavioral Traits – State the type of personality required to fit the job

• Determined nature and results-oriented
• Do things in a structured manner
• Positive disposition
• Good team player
• Patience
• Creative

Perks & Benefits

• Attractive Salary Package
• 5 working days
• Passionate and Friendly Working Environment
• Insurance & Medical Benefit
• Career growth & advancement

Key Responsibilities:

1. Finance Operations: Supervise day-to-day financial operations, including accounts payable, accounts receivable, general ledger and month-end closing activities. 

Implement and maintain financial controls to ensure accuracy, completeness, and compliance with internal policies and external regulations.

2. Process Improvement: Identify opportunities for process optimization and lead initiatives to enhance efficiency within the finance operations function.

3. Financial Reporting: Prepare and analyse financial statements, ensuring accuracy and compliance with accounting standards. Provide insightful financial analysis to support management in decision making processes.

4. Budgeting and Forecasting: Collaborate with department heads to develop and manage annual budgets. Conduct variance analysis and provide recommendations for budget optimisation.

5. Cash Flow Management: Monitor and manage cash flow to ensure operational needs are met. Implement strategies to optimize working capital and liquidity. 

6. Audit: Audit financial documents and processes to ensure compliance with regulations and internal policies.

7. Problem-Solve: Problem-solve financial discrepancies and issues with a critical and analytical mindset.

8. Attention to Detail: Pay meticulous attention to detail when working with financial data to prevent errors.

Job Requirements:

Understanding of finance, accounting, and bookkeeping principles.
Strong time management and attention to detail.
Ability to work independently and prioritize tasks to complete assigned duties.
Bachelor degree in Accounting and Finance or equivalents, CIMA / ACCA / CPA preferred. 
Preferred experienced in Xero / ERP systems
Preferred experienced in supervisory role

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities