Associate Director, Consumer Insights
Full-time
Director/C-Level
1 month ago
Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by h.....
Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across NIQ business units while building and maintaining strong client relationships.
RESPONSIBILITIES
Business Development
- Identify areas of business opportunity and growth for the responsible area
- Maintain and further foster relationships with current clients
- Develop plans to cross-sell and introduce new services to current clients
- Contribute to building the company’s positive image through participation in professional associations and industry conferences/seminars
- Participate in the development and launch of new services
- Contribute to the strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
- Provide continuous feedback on competitive activities within assigned clients
Financial Management
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
- Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the business unit
- Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
- Ensure proper pricing and contracts are completed and approved according to company’s policies and guidelines
- Manage the cost of jobs within present budget restrictions
Client Servicing
- Implement plans that will contribute to maximum client satisfaction and ensure continued profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
- Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
- Manage the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
- Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations
- Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
- Ensure team members are trained to handle client requirements
- Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division
A LITTLE BIT ABOUT YOU
- High proficiency in all aspects of sales: prospecting, pipeline building, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers.
- Demonstration of consultative/challenger consumer behaviors, ability to reframe and challenge the way clients view their businesses, sales and marketing spend. Ability to build enduring relationships with C-level executives – truly passionate relationship developer.
- Deep understanding of key client Personas, particularly within Customized/Marketing Intelligence, and ability to tailor a sales strategy accordingly.
- Excellent awareness of market and industry conditions and client business environment.
- Financial understanding (eg. P&L, EBITDA) and how this relates to business success.
- Equips and empowers teams to sell and service projects and achieve financial targets.
Official account of Jobstore.
