Total 4 Community Manager job vacancies in Petaling Jaya

Job Description :

• Responsible for bringing in sales related to corporate training and inhouse development workshops/courses
• Target medium and large size companies, including GLC, PLC and MNC.
• Exceed team and individual sales targets set by Sales Manager
• Plan outbound calls & field visit to provide the appropriate level of service to existing customers with a focus on retaining/expanding existing volume & business relationships. Priority Customers Compulsory visit on every month.
• Able to give good training proposals to customers to solve their staff talents gaps, needs and wants
• Increase the value proposition to existing customer through cross-selling, up-selling and down-selling.

Job Requirements

• At least 02 - 03 years of working experience dealing with GLC or Government authority
• Prior experience and strong network in related field a plus.
• Outgoing, extroverted, enjoys working with people.
• Proficient in major languages with effective speaking and writing skills.
• Own vehicle and willingness to travel within Peninsular Malaysia
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

Job Brief:

To ensure proper and correct posting and mapping in AR / AP / Inventory / Revenue / Receipt / GL modules and others related in system both manually and software. To ensure all revenue and expenses are taken up and booked accurately into accounting system and monthly management reports are produced in timely manner as required by the holding company. To ensure all accounting entries are appropriately performed with accordance to Malaysia Accounting Standard and are in line with Hotel Policies and Standard. To directly assist Financial Controller in day-to-day Finance & Accounting operations, accounting matters, audit and other Finance administrative tasks as and when it is required.

Job Responsibilities:

1. To perform sufficient background check on any credit facility application & then to obtain approval from Financial Controller and General Manager.
2. To process Credit Facility Application within 3 (three) days from the date it is received.
3. To ensure all billings are done and revenue and charges are posted accordingly as per Event Order date.
4. To reconcile PM account against Event Order and Proforma Invoice & Client’s LOU.
5. To transfer PM account to respective AR Ledger and to ensure outstanding account in PM ledger is cleared in timely manner.
6. To report to Financial Controller on any inappropriate balance in PM Ledger.
7. To ensure Invoice is produced and sent out not later than 3 (three) days after the event date (check-out date).
8. Reconcile AR Ledger against the Debtor’s Control Account in General Ledger and Balance Sheet.
9. Produce AR monthly statement for any amount due more than 30 days and to send first reminder (and any other subsequently).
10. Produce AR Aging Statement every end of the month and to ensure the Aging Report is tally with General Ledger control account.
11. To call and organize for monthly AR Meeting before 15th each month and to prepare and issue minute within 3 (three) days after the meeting.
12. To attend Banquet Event Order Meeting.
13. Responsible in following up and collecting payment for all outstanding AR accounts.
14. Perform reconciliation on credit and debit card and all payment gateway type transaction slips against POS report and PMS journals.
15. To record all no.14 item transactions in Daily Revenue Report and to update the statement accordingly.
16. To ensure Credit Card Clearance account is cleared on daily basis.
17. To reconcile payment received for credit/debit and all payment gateways and book into Bank Ledger accordingly.
18. To update all payment received in the Bank Reconciliation Statement (all banks).
19. To carry investigation on any dispute credit card transaction and payment received from merchant and take necessary action.
20. To prepare for all credit/debit/payment gateway outstanding balance statement and tally with General Ledger balances.
21. To take charge and control on Voucher Sales & Receipt and to book into account accordingly.
22. To perform audit on Voucher Sales and Collection and to ensure sufficient documentation and record are kept.
23. To perform reconciliation on Voucher issuance, sales and utilization.
24. Prepare statement of Voucher Reconciliation (itemised) and to ensure it is tally with General Ledger balances.
25. To report to Financial Controller on any discrepancy in Voucher reconciliation. Costing and Inventory Control.
26. To ensure all purchase invoices are booked into Material Control and Q3 Financial System.
27. To ensure all purchases are posted into the correct cost centre.
28. To validate Good Receive Note (GRN) against invoices.
29. To reconcile food and beverage cost of sales into respective cost centre and General Ledger.
30. To ensure all purchases and Outlet Inter-Transfer are performed in the right manner.
31. To ensure monthly stock take is performed on 27th each month and balance stock on hands are adjusted from/into the cost of sales.
32. To ensure all store issues are booked into account and expensed out accordingly.
33. Perform reconciliation on Cost of Sales for Food & Beverage and prepare Food & Beverage Cost Board.
34. To perform surprise audit on all stores and ensure Stock Card is updated accordingly.
35. To report to Financial Controller on any discrepancy found. Accounting General.
36. To co-ordinate with all Head of Departments on monthly reports for account closing purposes and ensure reports are received on timely manner (eg. Utility, Inventory, Kitchen Inter-Transfer, Store Issue etc).
37. To validate and verify the Verification & Approval Form (VAF) before Account Assistant sending out via HelloSign.
38. To co-ordinate with Account Assistant and Account Officer that all balance sheet reconciliations are performed on timely manner.
39. To co-ordinate with Account Assistant and Account Officer that all monthly journals, accruals and prepayment are accounted for Finance General.
40. To periodically update Contract / License / Insurance Listing and ensure they are renewed before expiry date.
41. To ensure tax return form are submitted on timely manner.
42. To ensure Budget are posted into Q3 Financial before opening new fiscal period in Q3F
43. To co-ordinate with all Finance and Accounting team members during the audit period and ensure all documentations are in place.
44. To assist Financial Controller on audit inquiries.
45. Maintain an effective filing system for all accounting documents (journals, receipts, revenue and sales transaction slips and invoices, stock card, cheque register, payment voucher, fixed asset invoices and register, etc) for future reference and to safe-keep for at least 7 (seven) years for Custom Audit.
46. Maintain an effective filing system for all Contracts/Licences /Taxes /Insurance.
47. To provide and maintain all Hotel Contracts / Maintenance Agreement / Deposits records with Suppliers / Contractors.
48. Bring to the attention of the Financial Controller any matter requiring attention.
49. To take charge and represent Financial Controller in Accounting & Finance matters during his/her absence.
50. To co-ordinate with Account Assistant that all payment obligations are remitted on timely manners :

a) Rental – before 7th monthly (current month)

b) Contract Labour – before 7th monthly (last month)

c) Statutory/Taxes – minimum 2 (two) weeks prior to its due date.

d) All contracted services – first week monthly.

Job Requirements:

• Bachelor Degree / Diploma Accounting
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position, handling full set of accounts.
• Well versed in accounting double entry and account reconciliation.
• Understanding of Basic Accounting Principles.
• Strong background in hotel operation and hotel management system.
• Microsoft OfficeTech Savvy (Knowledge in Accounting Software is an advantage).
• Able to converse in Bahasa and English, additional local language will be an advantage.
• Strong problem-solving skill.
• A team player
• Pro active.
• Passion to serve.
• Reliable.
• Fast learner.
• Good communication, presentation and leadership skills.
• Good analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Inquisitive and confident.
• Good planning to executing plan.

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.