Total 33 Senior Executive Cash Management Officer job vacancies in Kuala Lumpur

Responsibilities:

• Conduct credit review on new credit applications and other proposals involving credit exposures as well as non-performing receivables in accordance with the company’s credit policies and guidelines.
• To provide coaching and guidance to junior Credit Associate (CA) on product knowledge, credit assessment technique and company’s internal policies and procedures.
• To review reports prepared by Senior Associate (SA) and CA and to support/supervise their preparation of credit evaluation reports, analysis of market condition, economic development and industry review.
• Perform regular updates on industry review by the rating/research houses for the reference of Business Units to keep abreast with the fast-changing business landscape and environment.
• To conduct joint customer visits with Business Units and Branch visits when necessary.
• To support the department's review of new products’ performance, including risk monitoring to identify trends/risk characteristics of loan portfolio.
• To undertake and assist matters in the spectrum of Risk Management related scope and any other duties assigned by the Head of Department.

Requirements:

• Degree in Business Studies, Economics, Finance/Accountancy/Banking or equivalent with Chartered Banker (CB)/ Associate Chartered Banker (ACB)/ Professional Credit Certification (PCC)/ Certified Credit Professional (CCP) qualification.
• Preferably possess at least 5 years of relevant experience in evaluation of commercial loans.
• A team player with strong leadership skills, good communication skills with a proactive problem-solving attitude.
• Strong critical thinking and analytical skills, resourceful and attentive to details.
• Possess good command of English with a flair for comprehensive report writing.
• High self-motivation and able to work independently.
• Possess sense of urgency, able to multitask and work under pressure.
• Proficient in Microsoft Office applications.

Perks & Benefits

• Flexible working hours
• Nearby to LRT Kerinchi Station
• Medical benefits inclusive insurance, dental and optical
• 16% employer EPF contribution

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

Role & Responsibilities;

Assist to effectively manage customer relationships and in developing and executing strategies that improve customer engagement and retention, increase sales, and enhance the overall customer experience.

Job scope;

• Assist in developing and executing the overall CRM strategy for the company.-Yearly planning.

-Data Management

• Manage customer data, ensuring that it is accurate and up-to-date in the CRM system.
• Manage members contact information, purchase history & behaviour, warranty and preferences.
• Segment customers based on their demographics, purchasing behavior, and travel preferences, which could be used to personalize marketing and communication efforts.

-Report & Analysis

• Create and maintain reports that analyze customer data and provide insights to the CRM team.
• Analyze sales data to identify trends, such as popular product lines or peak travel seasons, which could inform future marketing and sales strategies (refer to No.1 – CRM planning)
• Analyse data to ensure promotional /marketing campaign effectiveness.

-Customer Service

• Provide high quality & support to customers, answering their queries and resolving any issues they may have.
• Provide excellent customer service by addressing their complaints in a timely and effective manner.
• Improve member satisfaction.

-Feedback collection

• Collect feedback from customer/member through surveys or other means to identify areas for improvement and to understand customer satisfaction levels. This information can be used to improve product offerings and customer service.

-Communication and Campaigns

• Manage communication with customers through sms, whatsapp, email, direct mail, and other channels (refers to many channels such as video in FB, instagram, tiktok & more)
• Plan and execute “marketing” campaigns that are targeted at specific customer/member segments and also specific seasonal campaign/Event plan needed.

-Loyalty Programs

• Assist in the design and implementation of loyalty programs to reward and retain customers, such as offering discounts, free luggage, free gift with repeat purchases & more.
• Explore a possibility of collaborating with others companies, partnership to lets members to enjoy others benefit as part of their loyalty program rewards.

-Any other adhoc projects assigned.

Requirement And Qualifications;

• Minimum 2 years of relevant / CRM Management & Marketing experience (customer retention/loyalty)
• Good communication skills (Prefer to be able to speak in mandarin, english & malay)

Perks & Benefits

• Bonus
• Annual Leave
• Company Trips
• Medical Claims
• Medical insurance
• EPF contribution
• Socso & EIS contribution 

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

PA to Busienss Development Director (Culinary) 完成以下厨房助理职责/要求/工作流程 

• 管理厨房所有指定运作要求 - SOP / Costing / Food Hygiene / Kitchen Safety.
• 依照公司规则执行团队训练.
• 确保食品高效生产，经济及盈利利益.
• 必须拥有成熟, 独立, 积极性格带领团队.
• 必须拥有能力与每个阶层员工及团队沟通.

公司福利/奖励/好处 :

• EPF 提供13% - Employer. 
• Management Team Training & Career Advancement.
• 由于公司处于发展阶段，Management Team 都有机会成为创业团队.
• 绩效评估制度 - 兑现/Lifestyle奖励.
• 月绩激励, Quarterly Bonus, Annual Bonus.
• 员工餐-年度员工Party & Luckly Draw.
• Car Park facilities.
• 交通工具 - Coachrane & Tmn Maluri MRT/LRT 站.
• 提供男 / 女管理层宿舍.

職責：

• 依照會計原則管理全套帳戶。
• 財務預測和風險分析。
• 現金流管理和稅收。
• 審計財務交易和記錄會計控製程序。
• 跟上金融政策、法規和立法。
• 不時分配的任何其他相關職責。
• 在中期和最終審計期間，您將與外部審計師密切聯繫。
• 當公司設立獨立的人力資源部門時，您將負責協助過渡期間的月末薪資處理。

要求：

• 至少擁有會計學士學位或專業資格（ACCA/CIMA/CA/CPA）。
• 擁有會計或相關領域的豐富工作經驗。
• 深入了解會計和公司財務的原則和程序。
• MS Excel 的高級等級和會計軟體的良好知識。
• 注重細節和保密，組織嚴密，在壓力下運作良好。
• 熟練 SQL、Xero 或 Autocount 軟體是額外優勢。
• 擁有處理餐飲的經驗。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會

Responsibilities:

• Manage full set of accounts following accounting principles.
• Financial forecasting and risk analysis.
• Cash Flow management and taxation.
• Audit financial transactions and document accounting control procedures.
• Keep up with financial policies, regulation and legislation.
• Any other relevant duties as assigned from time to time.
• You will liaise closely with the external auditors during the interim and final audit.
• You will be task to assist in month end payroll processing in transition while the Company setup an indepandant HR department.

Requirements:

• Possess at least a Bachelor's Degree in Accounting or professional qualification (ACCA/CIMA/CA/CPA).
• Proven working experience in accounting or in a relevant field.
• In-depth knowledge of accounting and corporate finance principles and procedures.
• Advance level in MS Excel and good knowledge of accounting software.
• Attention to detail and confidentiality, highly organized and work well under pressure.
• Proficiency in software SQL, Xero or Autocount is added advantage.
• Experience in handling F&B.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities

Job Responsibilities:

• Work with HR team, Business Heads and staffs on the execution of PMS workflow and procedures. 
• To be responsible on the roll-out of PMS end-to-end process (inclusive of Performance Plan, Mid-Year Review and Final Assessment). 
• Manage all staff enquiries that related to PMS and troubleshooting. 
• To work with HR Team and Business Unit for generating HR dashboard, performance management metrics and data analysis reports and oversee data integrity associated with PMS. 
• Maintain SOP and manual, familiar with Standard Operation Procedure of HR and provide recommendation and improvement to enhance the PMS process. 
• To conduct briefing related to PMS matters and assigned trainings for Talent Development. 
• To coordinate/ facilitate the Talent Development initiatives like internal/ external trainings, roll out survey, staff communication & etc.
• To support in all Talent Management related activities as and when required. 

Job Requirement :

• Degree/ Diploma in Human Resource Management / Business Administration or other relevant courses.
• At least 3 years of working experiences in Human Resource Management Experience in handling Performance Management System / Payroll/ HR Services will be an added advantage. 
• Well versed in PMS system / other PMS tool. 
• Good computer skills in MS Office particularly in Excel and Power Point.
• Good interpersonal and analytical skill. 

Perks & Benefits:

• Nearby public transport
• Medical insurance
• Personal leave

- 提供卓越的客戶服務並確保按時交付
- 準備年度和/或定期管理帳目和法定帳目
- 為初級行政人員提供指導並管理工作委派
- 每月主要分類帳、資產負債表和損益表的核對
- 完成管理報告活動，例如分析和對帳報告
- 準備和/或審查每月薪資計算以及相關的月度和年終薪資回報給各個政府機構
- 與審計師和監管機構溝通，並代表客戶回答問題。
- 承擔和監督不時需要的其他臨時專案或職責。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 公司旅行
• 開放文化
• 個人發展機會

- Provide excellent client services and ensure deliverables timelines are met 
- Prepare annual and/or periodic management accounts and statutory accounts
- Provide guidance to Junior executive and manage the work delegation
- Reconciliation of monthly key ledger, balance sheet and profit & loss accounts
- Complete management reporting activities such as analysis and reconciliation reports
- Prepare and/or review monthly payroll calculations and related monthly and year-end remuneration returns to the various government bodies
- Communicate with auditors and regulators, and answering queries on behalf of clients.
- Undertake and oversee other ad-hoc projects or duties as may be required from time to time. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

PA to Busienss Development Director (Culinary) 完成以下廚房助理職責/要求/工作流程

• 管理廚房所有指定運作要求- SOP / Costing / Food Hygiene / Kitchen Safety.
• 依照公司規則執行團隊訓練.
• 確保食品高效生產，經濟及獲利利益.
• 必須擁有成熟, 獨立, 積極性格帶領團隊.
• 必須擁有能力與每位階層員工及團隊溝通.

公司福利/獎勵/福利:

• EPF 提供13% - Employer.
• Management Team Training & Career Advancement.
• 由於公司處於發展階段，Management Team 都有機會成為創業團隊.
• 績效評估制度- 兌現/Lifestyle獎勵.
• 月績激勵, Quarterly Bonus, Annual Bonus.
• 員工餐-年度員工Party & Luckly Draw.
• Car Park facilities.
• 交通工具- Coachrane & Tmn Maluri MRT/LRT 站.
• 提供男/ 女管理宿舍.

Job Responsibility

• Comprehensive accounting knowledge
• Monthly salary statement, Bank Recon, monthly financial statement preparation
• Submission EPF,SOCSO,EIS,PCB
• Competent in another temporary task assigned by management

Job Requirement

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in
  Finance/Accountancy/or equivalent. (priority)
• At least 1 Year of working experience in the related field is required for this position.(priority)
• Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent.(priority)
• Good personality, self-discipline and a strong sense of responsibility and willing to learn
• Well known of Microsoft Office (Word, Excel, Power Point etc.) and SQL accounting software(priority)
  
  

Perks & Benefits

• EPF,SOCSO,EIS,INSENSITIVE,BONUS

Working days: Monday to Saturday

Working time: 9:00am to 6:00pm (Monday – Friday)
                          

Location: Taman Maluri

To apply this opportunity, please WhatsApp your resume to
Ms Yuki
0122828338

工作職責

• 全面的會計知識
• 月薪報表、銀行調查、每月財務報表編制
• 提交EPF、SOCSO、EIS、PCB
• 勝任管理層分配的另一項臨時任務

職位需要

• 候選人必須至少擁有以下領域的文憑/高級/高級/研究生文憑
  財務/會計/或同等學歷。 （優先事項）
• 該職位需要至少1年相關領域的工作經驗。（優先）
• 最好是專門從事財務 - 一般/成本會計或同等學歷的初級管理人員。（優先）
• 個性良好、自律、責任感強、樂於學習
• 熟悉Microsoft Office（Word、Excel、Power Point等）及SQL會計軟體（優先）
  
  

津貼和福利

• EPF、SOCSO、EIS、不敏感、獎金

工作日：週一至週六

工作時間：上午 9:00 至下午 6:00（週一至週五）

地點：馬魯裡花園

如需申請此機會，請將您的履歷 WhatsApp 至
由紀女士
0122828338

Requirements:

• Recognized university degree in Computer Science, Information Technology, Business Information Systems or related fields
• Minimum 3-5 years’ working experience
• Knowledge in relevant operating system, computer hardware/software, programming
• Good troubleshooting and problem-solving skills
• Effective communication and interpersonal skills

Job Purpose:

Develop and implement all Information Technology (IT) and Record Management (RM) activities to ensure smooth running of the operations, within the limits of requirements, specifications, costs and timelines.

Key Accountabilities:

1.       Strategy and Plans

• Develop and implement IT and RM strategy and plans in line with business strategy in maximizing value creation. Define company and users’ requirement and yearly budget required for the implementation.

2.       IT Management

• Develop, implement and manage requirement for information technology, computer systems, applications, software, hardware and other related areas which may include providing advisory and training to users, resolving issues and problems, managing security and access of network and backup system, conducting evaluation and upgrade exercise of IT system to ensure adequacy and operating effectiveness to meet users' requirements.
• Research on industry future trends and best practices; identify and implement improvement opportunities using innovative and advanced techniques including digital to drive cost-benefit improvements.
• Act as a central body to manage a master list and keep track of all IT assets, computer systems, applications, software, hardware available in the company; consolidate and prepare Fixed Asset (FA) report to accurately capture asset value and proper tagging of assets, conduct periodical asset verification exercise to ensure integrity of reporting.
• Liaison between internal users and service providers or vendors on any company specific requirement in managing risk to overall system security.

3.       Record Management

• Create, manage, and maintain a fit for purpose record management system and process from records creation, classifications, security & accessibility, preservation through to disposal, complying to company's policies and procedures and regulatory requirement in order safeguard company’s interest.
• Manage and track the operationalization of record management in the company and maintain a proper process for knowledge retention in order to maximize effectiveness of the Record Management system.

4.       Business Continuity Management

• Coordinate the implementation of Business Continuity and Disaster Recovery plan to ensure continuity of business operations while minimizing business downtime, opportunity and financial losses and/or adverse business reputation impact during disaster or crisis.

5.       Improvement and Sustainability

• Implement improvement initiatives to support sustainability of information technology and record management delivery through adoption of industry best practices, technological and digital advancement to maximize value creation.

6.       Other Duties as Assigned by the Company

• Plan and execute all other duties as assigned by the company.

Generic Accountabilities:

1.       Networking and Relationship Building

• Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players and service providers in order to keep abreast with latest development in the relevant markets and capitalize on insider status and strategic alliances to capture opportunities for new business ventures and enhance public confidence in the company business solutions, products and services.

2.       Good Governance

• Enforce the implementation of applicable procedures and guidelines and affect the compliance to statutory and legislative requirements in order to ensure conformance to the established Limits of Authority (LOA), policies and government regulations to safeguard company and shareholders’ interest, image and reputation.

3.       Mindset, Behavior & Culture

• Develop and implement distinctive mindset, behavior and culture within the working team to achieve high work performance by adopting and implementing value interventions, tools and methodologies to promote and instill high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.

4.       Leadership & Capability Development

• Drive the development of competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalization of the right leadership and capabilities in executing their jobs.

5.       HSE Policies and Code of Conduct

• Communicate, interpret, and champion the execution of the objectives and provisions of the Health, Safety and Environment (HSE) policies and Codes of Conduct and Business Ethics (COBE) within the working team and undertake appropriate mitigation and/or intervention programs.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Medical insurance

角色和責任；

協助有效管理客戶關係，制定和執行提高客戶參與度和保留率、增加銷售並增強整體客戶體驗的策略。

工作範圍;

• 協助制定和執行公司整體CRM策略。-年度規劃。

-資料管理

• 管理客戶數據，確保 CRM 系統中的數據準確且最新。
• 管理會員聯絡資訊、購買歷史和行為、保固和偏好。
• 根據人口統計、購買行為和旅行偏好對客戶進行細分，這可用於個人化行銷和溝通工作。

-報告與分析

• 建立和維護報表來分析客戶資料並為 CRM 團隊提供見解。
• 分析銷售數據以識別趨勢，例如熱門產品線或旅遊旺季，這可以為未來的營銷和銷售策略提供資訊（參考第一 - CRM規劃）
• 分析數據以確保促銷/行銷活動的有效性。

-客戶服務

• 為客戶提供高品質和支持，回答他們的問題並解決他們可能遇到的任何問題。
• 及時有效解決客戶的投訴，提供優質的客戶服務。
• 提高會員滿意度。

-回饋收集

• 透過調查或其他方式收集客戶/會員的回饋，以確定需要改進的領域並了解客戶滿意度。這些資訊可用於改善產品供應和客戶服務。

-溝通和活動

• 透過簡訊、whatsapp、電子郵件、直郵和其他管道管理與客戶的溝通（指許多管道，例如 FB、instagram、tiktok 等中的影片）
• 規劃和執行針對特定客戶/會員群體的「行銷」活動以及所需的特定季節性活動/活動計畫。

- 忠誠度計劃

• 協助設計和實施忠誠度計劃，以獎勵和留住客戶，例如提供折扣、免費行李、重複購買的免費禮品等。
• 探索與其他公司合作的可能性，建立夥伴關係，讓會員享受其他公司的好處，作為其忠誠度計畫獎勵的一部分。

- 任何其他分配的臨時項目。

要求和資格；

• 至少 2 年相關/CRM 管理和行銷經驗（客戶保留/忠誠度）
• 良好的溝通能力（最好能說普通話、英語和馬來語）

津貼和福利

• 獎金
• 年假
• 公司旅行
• 醫療索賠
• 醫療保險
• 公積金繳款
• Socso 和 EIS 貢獻