Total 8 Manager Business Operations job vacancies in Petaling Jaya

職位目的

（簡要說明該職位的基本目的）
領導全國各地的區域銷售團隊實現業務目標，
收入和銷售目標，並與代理商、客戶管理團隊、經銷商和批發商合作執行貿易計劃。

主要任務和職責：

• 負責交付整體一般貿易業務目標及銷售
  與各自地區、批發商、經銷商和指定合作夥伴合作的收入/數量。支持各地區重點MT計劃的執行。
• 領導年度一般貿易業務計劃。
• 負責確保貿易支出在預算內。
• 領導團隊每月進行國家和地區業務審查 (BR)。
• 透過監控和確保按時、全面實施所有代理行銷、客戶管理和貿易計劃和舉措，推動銷售營運和貿易執行卓越。
• 共同擁有由代理商和客戶管理發起的所有貿易計劃。
• 確保批發商和分銷商遵守並實現公司 KPI。
• 開發和發展新業務和/或通路。
• 指導和支持銷售團隊有效執行貿易和/或
  顧客。

主要KPI指標：

• 銷售收入及銷售量
• 收藏
• 滲透率和分佈
• 執行效率和貿易支出
• 預測的準確性

工作關係：

• 所有內部利害關係人
• 外部合作夥伴

資格（此職位成功所需的教育、技能、經驗和個人特徵）

• 最低學位資格
• 至少10年快速消費品產業相關經驗
• 在管理一般貿易銷售團隊、批發商、銷售營運和大客戶方面擁有豐富的經驗
• 貿易行銷和/或類別/通路開發經驗是
  額外的優勢
• 良好的溝通和人際交往能力

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Get to know the Role:

• Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
• Perform business process mapping & analysis
• Serve as a the principal adviser for Grab for all departments within this growing organization.
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The Day-to-Day Activities:

• Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
• Conduct process bench-marking exercise
• Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Mapping functional solution to technical solution
• Create to-be process maps and functional design.
• Identify the best process to be mapped with the system to improve productivity of the team.
• Process data analysis using six sigma methodologies
• Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
• Develop guidelines for process improvement initiatives
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

Position Overview:

The Head of Operations will play a critical role in overseeing and optimizing the operational functions of BJAK. Reporting directly to the CEO, the successful candidate will be responsible for developing and implementing strategies to enhance efficiency, productivity, and profitability across all operational areas. This individual will lead a talented team and collaborate closely with key stakeholders to ensure the seamless execution of business operations.

Responsibilities:

• Develop and execute operational strategies aligned with the company's overall objectives and growth plans.
• Oversee day-to-day operations, including but not limited to production, supply chain management, quality assurance, and logistics.
• Lead and mentor a high-performing operations team, providing guidance, support, and development opportunities.
• Implement best practices and continuous improvement initiatives to optimize processes, reduce costs, and enhance operational efficiency.
• Collaborate with cross-functional teams to drive alignment and ensure operational excellence across the organization.
• Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
• Establish and maintain strong vendor and partner relationships to support operational needs and drive business success.
• Stay abreast of industry trends, market dynamics, and regulatory requirements to inform strategic decision-making and mitigate risks.

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
• Years of progressive experience in operations management, with a proven track record of success in a leadership role.
• Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.
• Demonstrated expertise in strategic planning, process optimization, and change management.
• Excellent analytical skills and a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proven ability to drive results in a fast-paced, dynamic environment while maintaining a focus on quality and customer satisfaction.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Your contribution to something big!

Job Responsibilities

• Implement a holistic user journey in the country towards end users and retail partners based on regional Brand strategy, Marketing concepts and specific “P” guidelines in close cooperation with all local Business Unit marketing manager
• Delivers excellence in execution and optimization of Revenue, Engagement, Activity, and Conversion (REACT) KPIs in the country.
• FOCUS: Overarching Owner of the user journey in the country - orchestration

Job Tasks

• Plan & execute the User Journey Management Lifecycle (from insights to mapping to actions & tracking) to ensure holistic implementation (focus on Business Unit (BU) Marketing Concepts) in countries across the entire user journey
• Ensure the local budget is allocated along the user journey optimizing Return on Investments (ROIs) according to regional concepts and plans
• Execute and monitor implementation of growth measures (Key Growth Drivers) - focus particular on successful implementation & execution of marketing concepts - in the country according to Revenue, Engagement, Activity, and Conversion (REACT) framework
• Lead marketing manager team in Country Sales Organization (CSO)
• Coordination with local sales, regional touchpoint owners and key stakeholders

Your contribution to something big!

Job Responsibilities

• Leads regional Power Tools (PT) Offline Touch points Team to translate and implement Power Tools (PT) brand strategies and Business Unit (BU) Country Management (MKCs) on all offline touch points.
• Leads regional implementation of brand strategies across all offline touch points.
• Ensures consistent implementation of offline touch points in countries and achievement of Marketing Return on Investment (ROI).

Job Tasks

• Provides offline trend related input to long-term regional and Business Unit (BU) brand strategies to achieve preferred choice for PRO/DIY users in the region and clear differentiation, enhancing better customer loyalty and increasing MarCom effectiveness.
• Leads team which details out and implements brand strategies across all Ps and offline touch points in the region.
• Ensures touch point management is based on regional user journey insights and thorough analysis of market, competitor and user behavior.
• Ensures touch point implementations achieve Marketing KPIs, incl. Brand health and development of corrective actions.
• Represent region in cross-Business Unit (BU) / regional offline touch point related projects.
• Guides, coaches and develops Marketing team members.

Job Description

ABOUT US
We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

SALARY RANGE : 

A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Work with internal and external stakeholders to understand and represent user needs 

• Define and execute the share vision of the application (product)

• Monitor the Operations process and developing the need analyses

• Negotiate and execute must-have requirements to ensure compliance with Operations requirements.

• Prioritize product features and capabilities, actively participating in the product concept and interface with operational activities

• Design and support the training documentation and execution

• Ensure operational excellence by following existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of project delivery

• Actively involved in the Figma flow, focusing on enhancing the user experience

• Actively participate in requirements meetings, share ideas and best practices and maintain harmonious relationship with all departments and cross functional alignment.

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Demonstrated experience in the design, development, and implementation of strategy.  

• Possess a hands-on mentality and an analytical and structured way of working

• Able to operate successfully in a lean, fast-paced organization to scale quickly

• Self-motivated with a focus to exceed set goals

• Detail oriented with a knack of spotting the little things

• Comfortable adapting to new technologies​

BENEFITS

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.

• Unlimited training -You will have access to a wide range of learning resources including Notion!

• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.

• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things.

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

• Deliver high Service Quality in HVAC Operations and grow HVAC Service business.
• Set up HVAC work processes to drive operational efficiency and ensure full compliance in the work processes by the FLSPs and SAMs.
• Key contact with the HVAC high level customers and build up good business relationship to sustain the HVAC contract base and grow the business.

How you will do it:

• Develop day to day work processes for the FLSP. Develop Key Performance Indicators (KPI) for the FLSPs and SAMs.
• Ensure full compliance from the FLSP in the work processes Ensure full compliance from the FLSP on the 8 Simple Rules Deliver the targeted GM% profitability of HVAC contract  
• Ensuring the L&M quotations to customers are submitted on a timely and professional manner with very close follow-up on hi-potential quotations to target for sales conversion.
• Drive partnership with Energy Solutions team to incorporate green and energy saving L&M and Retrofits solutions sales through service operations.
• Promote cross-selling within CFS services in order to maximize every L&M opportunity with each customer account.
• Regularly visit customers to strengthen business relationship and to capitalize on their available L&M opportunities.
• Prepare proposal and conduct presentation to customers on L&M solutions. Proactively own the identification & secure L&M opportunities during customer and service visits.
• Participate in collection of aging debt in partnership with the finance department.
• Continuously review and improve the service operations work processes to ensure at all times an efficient service operation is sustained.
• Ensure timely reporting of service activities, prospects and forecasts, including actively participate in regular meetings as assigned.
• Prepare technical report or any written report to customers whenever required. Constantly look out for energy saving initiative to reduce building energy and increase L&M business Give full support and work in partnership to CFS Service Operations in driving Service Quality and Business Growth Actively participate in trainings assigned by JCI management to improve technical skills, product knowledge and soft skills.
• Maintain constant field intelligence and to keep the management advised of relevant information on market trends, competitors’ activities, product, prices, business performance and promotional programs.
• Develop and implement continuous improvement of L&M initiatives in service operations. Identify and establish successor program and the development plan to maximize the candidate’s proficiency and potential. Perform any other duties or undertake additional role from time to time, whether ad-hoc or otherwise, as assigned by the management.

What we look for:

• Degree in Building Services, Building Controls, Mechanical, Electrical, Electronics Engineering with at least 8 years experience.
• Able to write & read good English & Malay.
• Able to write technical reports and sales proposal to customers.
• Able to give presentations to customers on product knowledge and service capabilities.
• Computer knowledge Microsoft Power Point, Excel and Words.
• Customer communication and business develop skills.
• Require interaction with customers, consultants, sub-contractors, etc.
• Need to travel and work overseas as and when required.
• Ability to work irregular hours and under pressure when required.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

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