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About us
Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.
In today's fast-paced business world, companies are constantly looking for ways to enhance their performance and stay competitive on a global scale. That's where a BPM service provider like us comes in. We help organizations lower their costs, tap into specialized skills, stay up-to-date with the latest tech and regulations, run more efficiently, and focus their resources on their core business. If you're looking for a career that's all about making a real impact, Daythree is the place to be!
What you will do
As a dedicated Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:
· Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
· Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
· Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
· Embracing accountability for individual KPIs and working cohesively towards team goals
· Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
· Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
· Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
Who you are
Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.
· Strong proficiency in Mandarin, giving you a chance to showcase your language skills
· Good knowledge of English or Bahasa Malaysia to round out your communication abilities
· Previous experience in a contact centre or customer service role? That's a big plus!
· A minimum SPM qualification, showing that you have the fundamentals in place
Additional info
Take a look at what we offer:
· We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you!
· Let’s talk compensation: an enticing commission structure that rewards your hard work
Why join us
Join our enthusiastic and forward-thinking team, where we blend fresh insights with proven expertise to enhance our customers' operational success. From initial design through to execution, we create effective strategies to uphold and exceed industry service level standards.
Our impressive collection of awards reflects our unwavering dedication to enhancing customer experiences through innovative technology. If you're looking for a dynamic and innovative workplace, we're the right fit for you.
So, drop us your CV and Let’s Chat!
#WeAreDaythree #LifeAtDaythree
Perks & Benefits
About us
Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.
In today's fast-paced business world, companies are constantly looking for ways to enhance their performance and stay competitive on a global scale. That's where a BPM service provider like us comes in. We help organizations lower their costs, tap into specialized skills, stay up-to-date with the latest tech and regulations, run more efficiently, and focus their resources on their core business. If you're looking for a career that's all about making a real impact, Daythree is the place to be!
Why join us
Join our enthusiastic and forward-thinking team, where we blend fresh insights with proven expertise to enhance our customers' operational success. From initial design through to execution, we create effective strategies to uphold and exceed industry service level standards.
Our impressive collection of awards reflects our unwavering dedication to enhancing customer experiences through innovative technology. If you're looking for a dynamic and innovative workplace, we're the right fit for you.
So, drop us your CV and Let’s Chat!
#WeAreDaythree #LifeAtDaythree
關於我們
Day Three 是業務流程管理 (BPM) 領域的頂級公司,我們以透過洞察和創新來改善客戶體驗的創新且屢獲殊榮的方法而聞名。我們與知名品牌合作,利用前沿的策略和數據來提升他們的品牌聲譽和信任度。
在當今快節奏的商業世界中,公司不斷尋找提高績效並在全球範圍內保持競爭力的方法。這就是像我們這樣的 BPM 服務提供者的用武之地。我們幫助組織降低成本,利用專業技能,了解最新的技術和法規,更有效率地運行,並將其資源集中在核心業務上。如果您正在尋找能夠產生真正影響力的職業,那麼第三天就是您的最佳選擇!
你會做什麼
作為專門的語音管道專家,您將在提供一流的客戶服務方面發揮關鍵作用。以下是等待您的內容:
· 專注於語音管道,快速解決客戶疑問並解決他們的擔憂
· 在客戶需求和業務目標之間取得完美平衡,展現您的銷售和行銷技巧
· 專業地闡明和呈現有關我們產品的信息,同時專業地管理大量詢價
· 接受個人 KPI 的責任並為實現團隊目標而團結一致
· 掌握業務策略以增強客戶服務,引導客戶採用高效率的自助服務解決方案
· 主動識別流程改善的機會並與我們的團隊領導和經理積極合作
· 始終保護客戶訊息,維護最高的完整性和保密性標準
你是誰
這是你發光的機會!我們正在尋找同樣準備好開啟充滿可能性的世界的候選人。
· 精通國語,讓您有機會展現您的語言技能
· 良好的英語或馬來語知識,以完善您的溝通能力
· 以前在聯絡中心或客戶服務職位上的經驗嗎?這是一個很大的優點!
· 最低 SPM 資格,表示您已具備基礎知識
附加資訊
看看我們提供什麼:
· 我們位於梳邦再也,交通便利,可透過 LRT Putra 或 KTM Subang Jaya 站到達。您無須長途通勤!
· 讓我們談談薪資:誘人的佣金結構,獎勵您的辛勤工作
為什麼加入我們
加入我們熱情且具有前瞻性的團隊,我們將新鮮的見解與經過驗證的專業知識相結合,以提高客戶的營運成功。從最初的設計到執行,我們制定有效的策略來維護並超越行業服務水準標準。
我們獲得的一系列令人印象深刻的獎項反映了我們堅定不移地致力於透過創新技術增強客戶體驗。如果您正在尋找充滿活力和創新的工作場所,我們非常適合您。
所以,請將您的履歷交給我們,讓我們聊聊吧!
#WeAreDay三#LifeAtDay三
津貼和福利
About us
Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.
In today's fast-paced business world, companies are constantly looking for ways to enhance their performance and stay competitive on a global scale. That's where a BPM service provider like us comes in. We help organizations lower their costs, tap into specialized skills, stay up-to-date with the latest tech and regulations, run more efficiently, and focus their resources on their core business. If you're looking for a career that's all about making a real impact, Daythree is the place to be!
Why join us
Join our enthusiastic and forward-thinking team, where we blend fresh insights with proven expertise to enhance our customers' operational success. From initial design through to execution, we create effective strategies to uphold and exceed industry service level standards.
Our impressive collection of awards reflects our unwavering dedication to enhancing customer experiences through innovative technology. If you're looking for a dynamic and innovative workplace, we're the right fit for you.
So, drop us your CV and Let’s Chat!
#WeAreDaythree #LifeAtDaythree
Job Responsibilities
Job Requirements