Total 2 Brand Strategy Specialist job vacancies in Customer Service category in Penang

Company: Teleperformance

Position: Customer Success Specialist

Location: George Town, Penang, Malaysia

Salary: RM 2,800 - RM 3,300

Language Requirement: English & Mandarin

Working Hours: 9am to 6pm or 12pm to 9pm

Overview:

Respond to customer inquiries via phone and email.

Serve as the primary contact for customers on the client's website.

Embody the client's values of responsibility, quality, and excellence.

Qualifications:

Education: Bachelor’s Degree or equivalent; B2 level English proficiency.

Experience: Minimum 6 months in customer support; call center experience advantageous.

Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.

Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.

Able to Write / read / speak mandarin fluently

Responsibilities:

Assist customers in placing online orders and provide timely support.

Handle payments and confidential information securely.

Proactively support customers to enhance brand loyalty.

Collaborate with team members to improve customer support experience.

Stay updated through training and meet performance indicators.

The role of Customer Success Specialist is to fulfill sales support and customer service to event and digital media clients, from point of sale to event date and rebook, customer service and co-ordination of sold programs. The Customer Success Specialist is responsible for accurate delivery of sold programs, reporting, and asset coordination. If you are someone that loves creating an amazing experience for clients, this is the role for you!

Key Responsibilities:

• Responsible for the fulfilment of client services/sponsorship programs at live and virtual events according to their contracts
• Maintains accurate tracking of deliverables​
• Responsible for onsite management of the rebooking process​
• Acts as main point of contact for client from point of sale to the date of the event/campaign conclusion and is the lead in all aspects of customer service. Is the interface for the customer to all internal stakeholders.
• Works with event support teams (Content, Marketing, Event Operations and Registration) to ensure all elements of the client’s package is fulfilled as promised.
• Partners with Event Operations and the Informa Engage team to ensure the client has all their needs fulfilled, aiming to delight our customers with excellent ‘white glove’ service
• Partners with Sales teams and Operations to plan and run the rebook program at the event
• Is responsible for timely and accurate distribution of incoming leads