Total 2 Administrator job vacancies in Information Technology category in Selangor

Position Overview: A Knowledge Base Administrator plays a crucial role in managing and maintaining an organization's knowledge base, which is a centralized repository of information, documentation, and resources. They ensure that the information within the knowledge base is accurate, up-to-date, and easily accessible to users. 

Requirements & Qualification:

• Bachelor's degree in library science, information management, knowledge management, or a related field, with at least 1 -2 years of work experience in a similar role.
• Diploma library science, information management, knowledge management, or a related field, with at least 3 years of work experience in a similar role.
• Certified Professional is desirable. (e.g., CKM. CIP, CRM, CKS,IGP,CRIM,CDIA+)
• Strong understanding of information management principles, including categorization, organization, and retrieval of knowledge base content.
• Experience in reviewing, editing, and updating knowledge base articles and documentation for accuracy, clarity, and consistency.
• Ability to collaborate effectively with Documentation Specialists, Subject Matter Experts, and other team members to validate and update information.
• Capability to provide user support for team members and clients seeking information within the knowledge base.
• Enthusiasm for promoting the use of the knowledge base as a key knowledge-sharing tool within the organization.
• Willingness to develop and implement processes and procedures to optimize operations and enhance efficiency.
• Excellent written and verbal communication skills to effectively communicate with team members, clients, and users.

Key Responsibilities:

• Organize and categorize knowledge base content for easy retrieval by team members and clients.
• Ensure that information is structured logically, making it user-friendly and searchable.
• Regularly update the knowledge base with new insights, solutions, and best practices.
• Review and edit knowledge base articles and documentation for accuracy, clarity, and consistency.
• Verify the relevance and usefulness of existing content.
• Collaborate with Documentation Specialists and Subject Matter Experts to validate and update information.
• Develop any process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.
• Provide user support for team members and clients seeking information within the knowledge base.
• Assist users in finding relevant articles and solutions to their inquiries.
  Address feedback and questions related to knowledge base content.
• Promote the use of the knowledge base as a key knowledge-sharing tool within the organization.
• Encourage team members to contribute valuable content and insights.
• Monitor user engagement and identify opportunities for content improvement.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free-flow pantry
• Regular sports & team activities
• Medical insurance
• Career development opportunities
• Flexi benefit for work-life balance

職位概述：知識庫管理員在管理和維護組織的知識庫方面發揮著至關重要的作用，知識庫是資訊、文件和資源的集中儲存庫。他們確保知識庫中的資訊準確、最新且易於使用者存取。

要求及資格：

• 圖書館學、資訊管理、知識管理或相關領域的學士學位，具有至少 1 -2 年類似職位的工作經驗。
• 文憑圖書館學、資訊管理、知識管理或相關領域，具有至少 3 年類似職位的工作經驗。
• 經過認證的專業人士是可取的。 （例如，CKM、CIP、CRM、CKS、IGP、CRIM、CDIA+）
• 對資訊管理原則有深入的了解，包括知識庫內容的分類、組織和檢索。
• 擁有審查、編輯和更新知識庫文章和文件以確保準確性、清晰度和一致性的經驗。
• 能夠與文件專家、主題專家和其他團隊成員有效協作以驗證和更新資訊。
• 能夠為在知識庫中尋求資訊的團隊成員和客戶提供使用者支援。
• 熱衷於促進使用知識庫作為組織內的關鍵知識分享工具。
• 願意開發和實施流程和程序以優化營運並提高效率。
• 優秀的書面和口頭溝通技巧，能夠與團隊成員、客戶和使用者進行有效溝通。

主要責任：

• 對知識庫內容進行組織和分類，以便團隊成員和客戶輕鬆檢索。
• 確保資訊的結構符合邏輯，使其用戶友好且可搜尋。
• 定期更新知識庫，提供新的見解、解決方案和最佳實務。
• 檢視和編輯知識庫文章和文檔，以確保準確性、清晰度和一致性。
• 驗證現有內容的相關性和實用性。
• 與文件專家和主題專家合作以驗證和更新資訊。
• 制定優化營運、提高效率並確保與組織目標和標準保持一致所需的部門內的任何流程和程序。
• 為在知識庫中尋求資訊的團隊成員和客戶提供使用者支援。
• 幫助用戶找到相關文章和解決方案來解決他們的問題。
  解決與知識庫內容相關的回饋和問題。
• 促進使用知識庫作為組織內的關鍵知識分享工具。
• 鼓勵團隊成員貢獻有價值的內容和見解。
• 監控用戶參與度並發現內容改進的機會。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 自由流通的食品儲藏室
• 定期體育和團隊活動
• 醫療保險
• 職涯發展機會
• 平衡工作與生活的彈性福利