Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
The Regional Manager of Fan & Artist Services (Southeast) will support the overall coordination and implementation of hospitality and service-based business initiatives, focused on the venue employee, fan and artist. This role will report into the Co-heads of Fan & Artist Services, work in partnership with their Regional Vice President - Operations (RVP), venue management teams in their assigned region(s) and support part-time venue positions focused on the two main areas of the venue, front and back of house,
WHAT THIS ROLE WILL DO
Employee Management & Engagement
- Responsible for oversight of venue Experience Managers (EM) and Backstage Experience Coordinators (BEC) in partnership with venue general managers.
- Assist with recruitment and hiring of EM’s and BEC’s; organization and implementation of their on-boarding and training.
- Lead one-on-one and bi-weekly meetings with regional EM’s and BEC’s to review goals, objectives and action plans.
- Ensure each are following company standards and procedures while coaching and developing them through problem solving.
- Foster an environment of communication and collaboration
Resource Partner
- Build relationships across you region with different venue partners (from General Manager to Production Manager) and various department leads (from Merchandise to Ancillary’s)
- Provide regular progress reports to regional and venue management, including hassles and best practices.
- Hold bi-weekly calls with your regional lead(s) to establish an ongoing working relationship.
- Build out processes and resources that support the larger national team.
Creative Collaborator
- Support EMs and BECs through collaborative brainstorming. Offer creative suggestions and solutions regarding front of house and back of house initiatives
- Develop and revise processes, procedures, and standards that strengthen operations across the system.
- Analyze data sources to help create solutions to guest feedback and concerns.
- Partner with regional peers on best practices, new programs and creative solutions, sharing wins and challenges; cross-collaborating on topic-specific initiatives and partnering to lead monthly national calls.
- Help in logistics oversight, creative aspects and planning with the Artist Services Team for Artist/Crew experiences and occasional gifting.
- Travel to all venues within the region to support EM, BEC and venue management. As well as assisting with on-site experience and execution.
WHAT THIS PERSON WILL BRING
- Bachelor’s degree or equivalent work experience; preferably in Hospitality, Facilities or Management.
- Minimum of 2-5 years in music venue or like industries.
- A wholistic understanding of hospitality and a people first approach
- Comfortable working both within a team and on your own
- Requires excellent verbal and written communication skills including public speaking, meeting facilitation skills and the ability to engage others.
- Strong problem-solving skills and demonstrated experience finding creative, yet viable solutions.
- Must be able to travel 30 - 35% of the time.
- Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA.
BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.
