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RESPONSIBILITIES
The purpose of the role is to
Implementation and oversight of the below individual responsibilities:
Regulatory & Business Conduct
Other Responsibilities
Our Ideal Candidate
Role Specific Technical Competencies
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
The purpose of the role is to
· Lead a sales team to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements.
· Implementation and oversight of the below responsibilities:
Drive and implement strategies
· Accelerate client acquisition and penetration in target segments
· Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing.
· Inculcate a robust and deep-rooted service culture
· Ensure accurate and timely delivery of client journeys and scripts.
· Work with stakeholders to ensure achievement of Segment-wise targets. Conduct root cause analysis and de-bottleneck issues as required.
Performance Measurement & Tracking
· Responsible for defining strategy for conversion of leads provided by Segment.
· Work closely with Digital channels on fulfillment of Online acquisition and ongoing usage
· Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met
· Ensure high level of FLC and upkeeping the service standards in our touchpoints
· Ensure deliverables in budget/ scorecards are met
· Ensure contactability ratio of RM to clients
Ensure compliance and familiarity to standards
· Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
· Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines
· Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines
· Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles
· Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why
· Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
· Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management
· To be measured against the overall ORF standards of CR, and be accountable for adherence to Risk Assurance Framework laid down at group and country level.
· To ensure good ratings in internal / external audits, governance, compliance and GIA reviews
· Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.
· Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.
· Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles.
· Ensure timely completion of CPD hours
· Embed strong 1st line credit and conduct mindset and capabilities
· Strengthen staff awareness/knowledge of cyber risk via training of “good” practices and lessons from market incidents
Financial Objectives
· Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies
· Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
· Periodic review with stakeholders on the sales channel’s deliverables and effectiveness
· Deliver against budget/ forecast and ensure business delivery is done with good conduct
People Management
· Coach, equip, empower and energize both the frontline and support staff to deliver the best result
· Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.
· Engage Training to address training needs, implement training roadmaps
· Ensure sales channel’s discipline in HR & training related matters
· Be an effective agent of change and role model for talented staff throughout the bank
· Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs
· Agreed sales target for individual team(s)
· Agreed service standards to customers
· Operation control and sales compliance
RESPONSIBILITIES
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and/or financial objectives.
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.
People & Talent
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Cluster heads, Product Manager and etc
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· RNF and CMFAS
· 5 years of sales and retail banking experience
Role Specific Technical Competencies
· Client Acquisition Experience
· Account Management (of HNW Individuals) Experience
· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
The purpose of the role is to
· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment
Implementation and oversight of the below individual responsibilities:
· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
· In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
· To participate in marketing and promotional activities for customer acquisition.
· To source and call on individual prospects
· To provide quality, efficient after-sales services
· To manage anti-attrition and retention of clients
· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
RESPONSIBILITIES
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and/or financial objectives.
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.
People & Talent
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Branch Manager, Business Manager, Product Mgr and etc.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Idea Candidate
· RNF and CFMAS
· 1 year of sales and relationship management experience
Role Specific Technical Competencies
· Client Acquisition Experience
· Account Management Experience
· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
· The change role will be in the Capital data warehouse decommissioning workstream and as such a focus on Data related flows from transaction processing systems (TP’s) to a new capital data warehouse (a new capital products platform) and onwards to the external capital reporting Moody’s system (BCRS). The project will focus on enabling a new data platform, decommission an old platform, remediate the existing data processing gaps, and ensure the Data Capital Data roadmap supports the end Solution. The role is end to end, meaning it focuses on the full value chain – working with data sourcing partners, platform owners and capital SMEs and reporting steams. This hybrid role has components of both business analysis and project management skills. The role requires excellent communication and stakeholder management skills.
· This role is responsible to ensure all the required changes are delivered by following the SDLC and Agile delivery methodologies where required within the Governance process. Change management own the change delivery and liaise with all geographically dispersed stakeholders from Business and Technology teams and ensure smooth delivery for strategic changes for SCB.
RESPONSIBILITIES
· Capability/Experience/Expertise to elucidate business requirements from users, understand the requirements and documenting it precisely
· Document current processes, work with the data sourcing team in mapping new Aspire data marketplace to the new Capital Products platform and onto the existing Moodys platform
· Write detailed BRD, interpret and review both the Data Metadata Schema (DMM) and FSD
· Understand and develop the process controls
· Define and develop the UAT approach
· Verify the Solution meets the expectations of the business requirement by walkthrough of UAT results to stakeholders and obtaining the UAT Sign-off from respective Business stakeholders.
· Ensure the solution complies with the laid down process steps, bank’s data quality and reporting standards
· Actively participate and contribute to ongoing knowledge management initiatives to develop functional content in the areas Capital Reporting framework
· Ability to adapt to the changes and quickly align with the new processes, operating models, and other technological changes
· Work with different stakeholders to continuously improve efficiency of delivery of Changes
· Quickly build report with all levels of management and significantly improved relationship between IT and Business
· Extensively work with people on business as well as technical teams.
· Comfortable in communicating with cross functional teams.
· Supporting a team with geographically dispersed people and aligning their efforts towards a common goal.
· Ensure timely & Quality delivery of all tasks / activities assigned
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
People & Talent
· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Support the Capital change team the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Capital Journey workstream delivery leads and project managers including the Basel IV Programme Manager and the Data factory Programme Manager
· Country CFO and CRO and key SME’s in Country
· Subject Matter Experts – Group Regulatory Reporting, Risk & Treasury
· Other in-flight Programme Project Managers and Business Analysts
· Group Technology and Operations
Our Ideal Candidate
· Accounting degree or software engineering degree
· 5+ Years of experience in Capita reporting and experience in implementation of Counterparty Credit Risk & Credit Risk regulatory Model
· Working experience in CRWA calculation methodologies and movement in Regulatory Reporting.
· An understanding of data mapping and sourcing – where required ability to stitch together flows from TP to capital warehouses and understand how these are mapped and align with the Moodys data model
· Ability to write detailed BRD and ability to interpret and review both the Dataset metadata Schema (DMM) and FSD
· Develop and document capital controls documentation specifically recs and controls and linkage into BCRS239
· A knowledge and ability to use process mapping tools and develop the target operating
· Good working knowledge of the SCB BCRS attribute data model would be beneficial
· An understanding of the current capital reporting process in SCB and associated data flows
· Good understanding on change and related impact in Capital Pillar 1 & 3 schedule
· Good knowledge on securitization framework applied in CRWA.
· Subject matter expert in Basel Regulation & Capital Requirement Regulation.
· Knowledge on different computation logic used in IMM & CEM application.
· Knowledge on CVA & CCP’s risk application process in Capital.
· Knowledge on how the netting/Collateral/Guarantee - CRMs are applied.
Role Specific Technical Competencies
· Capital reporting
· Data mining and analysis skills
· Credit Risk & Credit Risk regulatory Model
· Stakeholder Management
· Data science/ charted accounting
· Experience in PowerPoint presentation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
RESPONSIBILITIES
The purpose of the role is to
· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment
Implementation and oversight of the below individual responsibilities:
· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
· In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
· To participate in marketing and promotional activities for customer acquisition.
· To source and call on individual prospects
· To provide quality, efficient after-sales services
· To manage anti-attrition and retention of clients
· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and/or financial objectives.
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.
People & Talent
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Cluster Heads,Product Mgrs, STMs and etc.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· RNF & CFMAS Certificates
· 2 years of Sales & Relationship Management experience
Role Specific Technical Competencies
· Client Acquisition Experience
· Account Management (of HNW Individuals) Experience
· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
RESPONSIBILITIES
The purpose of the role is to
· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment
Implementation and oversight of the below individual responsibilities:
· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
· In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
· To participate in marketing and promotional activities for customer acquisition.
· To source and call on individual prospects
· To provide quality, efficient after-sales services
· To manage anti-attrition and retention of clients
· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and/or financial objectives.
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.
People & Talent
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Cluster Heads,Product Mgrs, STMs and etc.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· RNF & CFMAS Certificates
· 2 years of Sales and Relationship Management experience
Role Specific Technical Competencies
· Client Acquisition Experience
· Account Management (of HNW Individuals) Experience
· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
· Assisting with strategic planning including the development and production of strategic plans, management reviews, performance updates and associated research, analysis, and presentation
· Facilitating and execution of the revamped Transformation, Technology & Operations (TTO) organisation strategy & change management initiative
· Supporting discussions and decision-making at various forums / committees attended by CTOO
· Support CTOO in identifying, designing & implementation of continuous improvement opportunities in every aspect of our business – constant adaptation to clients’ changing needs; focus on efficiency and productivity; and ongoing investments in our core capabilities.
· Support CTOO to innovate existing business model by linking market changes back to operations, drive cross-bank collaboration and enhance client experience for client growth and higher returns
· Support CTOO to oversee efficient and prioritise delivery of investment portfolio
· Enable our operational capability in a manner than we are constantly listening to our clients, and then continuously testing, enhancing, and personalizing the client experience.
· Support CTOO in enabling a culture where operations function leads an adoption focused mindset on optimizing and automating business processes, particularly with the needs of our clients in mind as they try to forecast their business and foresee the environment in which they operate
RESPONSIBILITIES
Strategy
· As Program Manager identify, design, and deliver initiatives that will contribute to the execution of the revamped TTO strategy & organisation design
· Ensure the design and delivery of initiatives are consistent with the business & functional strategy where appropriate
· Bring significant technology & understanding of agile methodologies, ways of working acumen to bear in the design and implementation of transformation & change initiatives.
· Engage deeply with internal & external stakeholders where appropriate to ensure all change initiatives are reflective of business and industry requirements and fit for purpose in delivering our aspiration as a Technology and Operations function.
Business Processes
· Lead, develop, implement and track business initiatives / projects on behalf of CTOO
· Liaising with business (Commercial & CIB, PvB, Wealth Management, Retail & functional teams viz Technology, Finance, Risk, Compliance, Legal, HR as appropriate) across the bank, support the design, review, and roll-out of Operations scorecards. including the assessment of relevant / applicable metrics, and the coordination of the target setting process for business and individual scorecards.
· Support CTOO in managing & delivering of cost budgets for the team
· Provide input to the development of end-to-end scalable infrastructure and processes to execute business processes.
People & Talent
· Lead through example and help build the appropriate culture and values across the Operations function
· Support CTOO in executing his SMR responsibilities including Reasonable steps through regular review, facilitate in adequate documentation of decision-making process. Continuously engage with SMR Compliance team for advisory & inputs. Example: Regular review of Job description to reflect delegation of appropriate authority, actions as appropriate
Risk Management and Governance
· Prepare reports, presentations, papers, and review material to support discussions and decision making at various forums, mainly for RMT/CMT, CTOO MT, Board Committees, Risk Committees etc,. This will involve consolidating and integrating material from various sources and ensuring the final output is fit for purpose and aligned with CTOO requirements
· Continuously improve business management efficiency by simplifying and standardizing operational processes and procedures. Identify and implement best practices in resources and processes, ensuring consistency and relevancy.
· Work with business and infrastructure stakeholders to identify and prioritise enhancements where applicable, and associated business cases and investments.
· Coordinate and support business engagements or ad-hoc requirements with other teams / partners in the Bank and external parties (i.e. consultants, vendors, auditors, regulators, clients, media/publications, etc).
· Coordinate business meetings and escalations with stakeholders and support functions as required on behalf of CTOO
· Liaising with Corporate Affairs and Brand & Marketing teams, facilitate both internal and external communication on behalf of CTOO (e.g., business update, appointments, team calls, town halls, press release, Bridge, media interviews) as well as brand / marketing related activities (e.g., client events, industry / proprietary forums) etc
Regulatory & Business Conduct
· Support with Regulatory Liaison / Compliance team on continuous assessment meetings with the respective regulator for CTOO. Provide adequate documentation, notes as applicable in consultation with CTOO. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead the CTOO Leadership Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients. Effectively and collaboratively support CTOO to identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Regional / Country MT members and their office
· TTO Management Team Members
· Functions & Business Heads as applicable in the role
· Members of different forums/committees/task force attended by CTOO
· Regulatory Liaison / Compliance team
Other Responsibilities
· Embed Here for good and Group’s brand and values in Singapore / CTOO SG & ASEAN; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· 5+ years of relevant experience in a BPM role
· Assisting with strategic planning including the development and production of strategic plans, management reviews, performance updates and associated research, analysis, and presentation
· Previous business management experience is an added advantage
· Ability to engage stakeholders well in both a one-to-one relationship and team environment
· Facilitating and execution of the revamped Transformation, Technology & Operations (TTO) organisation strategy & change management initiative
· Excellent verbal, presentation and written communication skills
Role Specific Technical Competencies
· Budget Management
· Business Analytics
· Business Orientation
· Internal Controls
· Key Performance Indicators
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
Achievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore. You will work directly with the Head of Credit Cards to drive and support business growth and profitability related to card product management and client lifecycle management for the Affluent card products.
· Lead and manage strategic initiatives to achieve business goals
· Define product roadmap and product market fit for the Affluent cards to remain competitive in the market
· Develop, execute and drive card value proposition, positioning, pricing, targeting, acquisition channels, end-to-end lifecycle engagement strategies and projects
· Manage all aspects of client lifecycle management including acquisition, onboarding, activation, engagement, usage and retention
· Manage the revenue performance for the Affluent card products by tracking and analysing performance and effectiveness of activities to maximize growth and profitability
· Monitor, understand and analyse external conditions and competitive industry landscapes and trends to ensure product and offering meets the client needs while maintaining market competitiveness and product compliance
· Collaborate closely with Retail Analytics team to identify business opportunities and create effective strategies.
· Collaborate with Partnership team to identify strategic partnerships to support business growth
· Collaborate with Brand & Marketing team to ensure effective marketing communication strategies
· Work effectively with internal units – Group Product, Finance, Client Experience, Digital, Risk, Operations, Credit, Legal & Compliance, Technology, Audit
RESPONSIBILITIES
Strategy
· Revenue and Market Share.
Business
· Key business drivers – Card base, spends, activation rate
Processes
· Process improvements and efficiencies.
People & Talent
Work and collaborate with various internal and external stakeholders.
Risk Management
· Adherence to GPS, ensuring controls and measures are in place to minimise gaps.
Governance
· Understanding of regulatory framework, requirements and expectations.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead the [country / business unit, to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions)
Our Ideal Candidate
· 8 plus years of experience in Credit Cards / Banking industry is preferred .
· Strong marketing, financial and analytical skills
· In-depth knowledge of industry and competitor products/services (digital & non digital).
· Strong communication and interpersonal skills
· Demonstrated project management skills
Role Specific Technical Competencies
· Banking/Payment Products
· Client/Market Focus
· Budget Management
· Data Analytics
· Stakeholder Management
· Marketing Channels
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
RESPONSIBILITIES
Business
Regulatory & Business Conduct
Key Stakeholders
Other Responsibilities
Our Ideal Candidate
Role Specific Technical Competencies
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
· Achievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore. You will work directly with the Head of Credit Cards to drive and support business growth and profitability related to card product management and client lifecycle management for the Affluent card products.
· Lead and manage strategic initiatives to achieve business goals
· Define product roadmap and product market fit for the Affluent cards to remain competitive in the market
· Develop, execute and drive card value proposition, positioning, pricing, targeting, acquisition channels, end-to-end lifecycle engagement strategies and projects
· Manage all aspects of client lifecycle management including acquisition, onboarding, activation, engagement, usage and retention
· Manage the revenue performance for the Affluent card products by tracking and analysing performance and effectiveness of activities to maximize growth and profitability
· Monitor, understand and analyse external conditions and competitive industry landscapes and trends to ensure product and offering meets the client needs while maintaining market competitiveness and product compliance
· Collaborate closely with Retail Analytics team to identify business opportunities and create effective strategies.
· Collaborate with Partnership team to identify strategic partnerships to support business growth
· Collaborate with Brand & Marketing team to ensure effective marketing communication strategies
· Work effectively with internal units – Group Product, Finance, Client Experience, Digital, Risk, Operations, Credit, Legal & Compliance, Technology, Audit
RESPONSIBILITIES
Strategy
· Revenue and Market Share.
Business
· Key business drivers – Card base, spends, activation rate
Processes
· Process improvements and efficiencies.
People & Talent
· Work and collaborate with various internal and external stakeholders.
Risk Management
· Adherence to GPS, ensuring controls and measures are in place to minimise gaps.
Governance
· Understanding of regulatory framework, requirements and expectations.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· 8 plus years of experience in Credit Cards / Banking industry is preferred.
· Knowledge of industry, competitor products/services, acquisition (digital and non digital).
· Strong analytical and profitability analysis skills.
· Strong communication and presentation skills
Role Specific Technical Competencies
· Financial, analytical and problem solving skills.
· Project management skills.
· Presentation and communications skills.
· Team player and self-starter
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
The purpose of the role is to
· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment
Implementation and oversight of the below individual responsibilities:
· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
· In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
· To participate in marketing and promotional activities for customer acquisition.
· To source and call on individual prospects
· To provide quality, efficient after-sales services
· To manage anti-attrition and retention of clients
· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
RESPONSIBILITIES
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and/or financial objectives.
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.
People & Talent
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Branch Manager, Business Manager, Product Mgr and etc.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· RNF and CFMAS
· 1 year of sales and relationship management experience
Role Specific Technical Competencies
· Client Acquisition Experience
· Account Management Experience
· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
JOB SUMMARY
· Failure to effectively manage Change may lead to adverse client outcomes, breaches of regulatory requirements that could attract regulatory scrutiny, and/or damage the Group’s reputation.
· Group Internal Audit (GIA) in Standard Chartered Bank is looking for an exceptional and dynamic Audit Manager to join our Change Transformation Group Internal Audit (GIA) team within the Technology and Operations portfolio.
· This global role includes executing audits across Ways of Working (WOW), project lifecycle, Classic and Agile delivery, project governance, reporting and monitoring, scheduling, resource management and financial management.
· This role will get to work on more complex audits such as cross-functional and multi-location high risk audits and will also provide you the opportunities to interact and engage with both Group and Country Stakeholders.
RESPONSIBILITIES
Strategy
· Maintain an awareness of the Group's business strategy and model, and an understanding of the Group’s Transformation priorities.
Business
· Perform, support, or lead where directed, the planning, fieldwork, and reporting of internal audit engagements to deliver agreed assurance objectives to established GIA standards and timelines.
· Deliver quality audit reports that are effectively written with practical, actionable, measurable and value-added recommendations.
· Share knowledge, skills and experience with team members and the wider GIA and provide advisory to internal auditors from both Business and Technology on Change Management.
· Assist in standardisation and documentation of processes, risks, and controls and work with internal stakeholders to build a comprehensive and simple test procedures for Change Management. Liaise with Change Management standard owners where required.
· Assist to track and consolidate all Change related audit issues raised by GIA, Regulators or Monitors and provide periodic updates to internal GIA Management and senior risk committees of the Bank.
· Apply an in-depth understanding of, and compliance with, GIA methodology standards and the GIA system in all areas of assigned GIA activity.
· Evaluate quantitative and qualitative data (using data analytics) to diagnose underlying issues, patterns and root causes.
· Monitor and track assigned audit issues and action plans, and report overdue items to the Head of Audit (HOA) for resolution.
Processes
· Execute audits in-line with the Group Internal Audit methodology.
People & Talent
· Build good working relationships with the business audit teams to facilitate execution of integrated audit work.
· Assists in maintaining the right relationships with the Business leading to sound audit recommendations and channels of audit related communication and monitoring.
Risk Management
· Complete relevant risk assessment activities in a timely and effective manner, including the completion of Risk Assessment template.
· Assist in continuous auditing and monitoring of key risks in Change Management.
· Follow changes in the laws and regulations to identify emerging risks.
Governance
· Responsible for assessing the effectiveness of the Group's arrangements to deliver effective Transformation governance, oversight, and controls.
· Maintain awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Designated business stakeholders (including the COO of Client Enablement and Transformation, Head of Enterprise Change Management and Business/Function COO), related to individual audit assignments and the assigned portfolio; and
· GIA stakeholders – team leaders, team members, team managers, Product, Functional, Country and Regional Heads of Audit.
Other Responsibilities
· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
· Strong background in audit (with a focus on Change delivery and Agile concepts)
· 7+ years of experience preferably in the Banking and Financial services industry.
· Bachelor's or university degree in any related discipline.
· Knowledge and experience in Change Management (e.g. Project Management Planning, Agile Practitioner) is required.
· Attention to detail and curiosity. Strong analytical skills and eager to learn.
· Excellent writing and articulation skills to succinctly communicate complicated technical issues in business terms.
· Strong interpersonal skills for building and maintaining credibly effective working relationships with counterparts in Group Internal Audit and business stakeholders.
· High degree of responsibility, self-motivated, requiring minimal supervision.
· Ability to collect and objectively analyse and apply information, “thinking out of the box” where necessary, in supporting the planning, fieldwork or reporting of results of audit engagements.
· Displays initiative and knows when and how to seek guidance. Willingness and capacity to learn on the job.
· Professional Audit Certification (CIA, CISA, CISM, CISSP etc.) and experience in executing a risk-based Audit Methodology, or a similar methodological approach.
· Professional Certification (PMP, PRINCE2, Agile Scrum Master, PMI-ACP) in Change Management preferred.
· Business proficiency
Role Specific Technical Competencies
· Financial Services
· Audit
· Risk and Controls
· Change Governance
· Information Technology
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
Role Responsibilities
Job Summary
Responsibilities
Strategy
Business
Processes
People & Talent
Risk Management
Governance
Regulatory & Business Conduct
Key stakeholders
Other Responsibilities
Our Ideal Candidate
To excel in this role, you should possess the following qualifications and experience:
Role Specific Competencies
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
RESPONSIBILITIES
The purpose of the role is to
· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment
Implementation and oversight of the below individual responsibilities:
· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
· In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
· To participate in marketing and promotional activities for customer acquisition.
· To source and call on individual prospects
· To provide quality, efficient after-sales services
· To manage anti-attrition and retention of clients
· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and/or financial objectives.
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.
People & Talent
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Product mgrs, STMs and etc.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· RNF & CFMAS Certificates
· 3 years of Sales and Relationship Management experience
Role Specific Technical Competencies
· Client Acquisition Experience
· Account Management (of HNW Individuals) Experience
· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
RESPONSIBILITIES
The purpose of the role is to
· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment
Implementation and oversight of the below individual responsibilities:
· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
· In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
· To participate in marketing and promotional activities for customer acquisition.
· To source and call on individual prospects
· To provide quality, efficient after-sales services
· To manage anti-attrition and retention of clients
· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
Strategy
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
· Responsibilities related to the delivery of business and/or financial objectives.
Processes
· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.
People & Talent
· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Risk Management
· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Product mgrs, STMs and etc.
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· RNF & CFMAS Certificates
· 3 years of sales and relationship management experience
Role Specific Technical Competencies
· Client Acquisition Experience
· Account Management (of HNW Individuals) Experience
· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.