Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The Area Director of Engineering (ADOE) role provides oversight, direction, and support to properties that fall under the respective region. Working closely with the local property teams, the ADOE delivers on the established engineering operational and functional requirements, and ESG (Environmental, Social, and Governance) goals. The ADOE will support the Corporate Director of Engineering Operations and ESG team to develop the Engineering policies, procedures, best practices, implement new standards that are customised to the specific region, manage, and deploy new pilot initiatives, and provide guidance and oversight on residential reserve studies.
Job Description:
1) Corporate Coordination
· Partner and communicate regularly with the Corporate Director of Engineering and Corporate ESG team.
· Coordinate with other regional corporate functions such as Operations, Residence, and Finance.
2) Property Coordination
· Partner with the General Manager, Residence Manager, Property Engineering, and Operations team to establish the necessary procedures and standards, improve operational efficiencies, implement conservation measures, reduce utility cost, and track progress against engineering and ESG established goals.
· Review Residence asset reserve studies and coordinate compliance.
· Review property operation and maintenance documentation, records, permits, and drawings for compliance with the Four Seasons Engineering policies and procedures, local building codes, contingency plans, and local environmental regulations.
· Ensure the hotels are following environmental laws, including any local or national Building Energy Disclosure requirements.
· Create action plans for any items or issues that are not in compliance with the Engineering policies and procedures, FS (Four Seasons) policies and procedures, local codes, and environmental regulations, and ESG corporate goals. Coordinate corrective measures with the General Manager and Property Ownership if necessary.
· Develop, share, and implement Engineering best practices that drive operational efficiencies, reduce unnecessary maintenance, and labor costs, and improve asset value.
· Review in detail the engineering planned preventive maintenance and quality assurance of the asset upkeep and update it accordingly.
· Ensure that properties and engineering policies and SOPs meet the established standards set by the FS. Duties include maintaining strong overall quality control of engineering best practices made by FS adhering to reliability, performance that leads to enhance guest experience.
· Undertake self-audits for all participating properties of all nine (9) engineering components under FS Engineering Asset Management System (EAMS).
· Review legacy issues of each property and maintenance software Hotsos (Computer Maintenance Management System) data of all complaints for at least the last three (3) years and prepare an action plan accordingly.
3) Programs and Initiatives
· Actively participate in all Four Seasons audit programs and processes (Energy, WSP, NALCO and any third party) and develop strategy and actions for critical items as well as energy conservation measures (ECMs) and implement them to achieve operational excellence and environmental reduction targets.
· Proactively manage energy and other utilities to reduce consumption and cost, including timely and accurate reporting.
· Support planning, budgeting, and scheduling of Property Operations, Maintenance and Energy Cost (POMEC), renovations, CAPEX projects, preventive maintenance, product enhancements, and FS ESG initiatives.
· Review Operating Budgets and 3–5-year CAPEX plans.
· Identify opportunities for cost reductions or potential ROI (Return on Investment) projects, prioritizing Engineering CAPEX replacement plans.
· For property renovations, review design and construction drawings, Mechanical, Engineering and Plumbing designs, and undertake site review for compliance with current Four Seasons MEP Standards and local building codes.
· Review and ensure implementation of all policies, procedures, and applicable standards of NFPA, ASHRAE and local codes related to Fire, Health, and Safety components of systems and equipment.
· Enhance Guest experience by:
· Implementation of Product Specific Perfect Room Program and quarterly and annual guestroom engineering checklist.
· Review and analyze HotSOS data to reduce dispatch reports and guest complaints that are recorded in the Glitch reports.
· Implementation of planned preventive maintenance and completion of backlog work orders.
4) Team/Relationships
· Support the learning and development of the Engineering teams – teach, lead, and coach the team at each property.
· Support the orientation and training of incumbent DoE’s and assistants.
· Develop and foster professional working partnerships with the Directors of Engineering, Planning Committee teams, and the Property’s Owner representatives.
5) Service Contracts and Agreements
· Review service contracts and agreements for compliance with FS (Four Seasons) Policies.
· Source and develop regional agreements and contracts for products and services to drive quality, cost, and consistency.
Education:
· Bachelor's degree in engineering, or a related field required.
Professional Qualifications:
· Licensed/Registered Professional status preferred (i.e., P. Eng., etc).
· LEED certification is beneficial.
Work Experience:
· Minimum five (5) years of experience within the region of hire:
· In a Director of Engineering role.
· With Hospitality or Property Management and Operations.
· Overseeing the implementation of conservation measures at a property level.
· With Capital Projects.
· Mentoring colleagues.
· Working with union environments and contracted labour.
Travel:
· High level of travel expected with ability to travel overnight, for extended periods and work remotely.
Key Behaviour Competencies:
· Proven leadership skills.
· Productive self-starter, with excellent critical thinking ability and capable of working with limited supervision.
· Ability to work effectively under pressure and handle several projects/deadlines.
· Possess problem-solving and technical skills including a strong grasp of engineering principles.
· Excellent communication skills to convey concepts in a clear and understandable fashion with ability to effectively communicate in English and local language (i.e., Mandarin, Cantonese, etc.,), in both oral and written forms.
· High degree of interpersonal skills to deal effectively with all business contacts.
· Disciplined adherence to schedules and consistent performance on deliverables.
· Ability to work both independently and with a team.
· Excellent administrative and organizational skills.
· Experience in mentoring others.
· Maintains a professional, neat, and well-groomed appearance.
Technical Skills and Knowledge:
· Fluent with engineering industry terminology and practices.
· Possess good computer skills including ease in working with Microsoft Office, Bluebeam and/or Adobe Acrobat software.
· Strong knowledge of HotSOS for REX beneficial.
· Ability to coordinate and cross-reference design drawings from multiple disciplines.
· Solid understanding of hotel planning principles.
· Operated and Maintained a Computer Maintenance Management System [CMMS (Computer Maintenance Management System)].
· Experience with Building Monitoring Systems and its operation.
· Experience with Guest Room Control Systems and the sequence of operation.
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