Total 31 sales support specialist job vacancies in Malaysia

Duties and Responsibilities :

• Responsible for the operations/ IFCA system of Sales Admin from SPA Signing until delivery of Vacant Possession
  
  
• To handle sales and loan documentations, progress billings, credit control and all matters pertaining to sales and credit administration relating to Sales and Purchase, Loan, Transfer, Change of ownerships, etc
  
  
• To attend to billings, collections, correspondence and follow up with purchasers on their loan to ensure prompt payment by liaising with lawyers and bankers.
  
  
• To handle day to day sales administration operation related to after sales service.
  
  
• To perform data entries and update records into property software system.
  
  
• To perform all relevant liaison and coordination with sales agents, purchasers, solicitors and bankers to ensure timely execution of Sale & Purchaser Agreement and Loan Agreement.
  
  
• Ensuring that the correct procedures and timely processing of documents are carried out on time pertaining to the execution of SPA, reminders and billings.
  
  
• To check sales status, commission, legal fee payment and to prepare sales reports on daily, weekly and monthly basis.
  
  
• To prepare and ensure timely submission of authority reports such as 7F and NAPIC report.
  
  
• Familiar with strata title/ on going project documentation procedures.
  
  
• Assist in project launches and others related events when required.
  
  
• To prepare the handover of vacant possession of the completed property.
  
  
• Any other duties/ task assigned by the superior from time to time.

Pre-Requisites:

• Possess Certificate/Diploma/Degree in Business Studies or Business Administration
  
  
• Minimum 5 years of working experience preferably in sales admin/credit
  admin/conveyancing or related field in property development industry
  
  
• Computer literate with proficient in Microsoft Office and IFCA operating system is an advantage.
  
  
• Pleasant personality, independent, hardworking, and energetic person with good
  interpersonal and communication skills
  
  
• Well verse in read, write and speak Bahasa Malaysia, English, Mandarin, Cantonese, and local dialects would be added advantages.
  
  
• Committed, self-motivated, hardworking, responsible, able to work independently.
  
  
• Confident, proactive and able to work under pressure and meet tight deadlines.

Perks & Benefits

• Personal leave
• Personal development opportunities
• Medical benefits
• Dental & optical benefit

義務和責任 ：

• 負責銷售管理的營運/ IFCA 系統，從 SPA 簽署直至交付空置財產
  
  
• 處理銷售和貸款文件、進度帳單、信貸控制以及與銷售和購買、貸款、轉讓、所有權變更等有關的銷售和信貸管理的所有事宜
  
  
• 處理帳單、收款、信件並跟進購買者的貸款情況，透過與律師和銀行家聯絡確保及時付款。
  
  
• 處理與售後服務相關的日常銷售管理工作。
  
  
• 將資料輸入並更新記錄到物業軟體系統。
  
  
• 與銷售代理、買家、律師和銀行家進行所有相關的聯絡和協調，以確保及時執行買賣協議和貸款協議。
  
  
• 確保按時執行與 SPA、提醒和計費相關的正確程序和及時處理文件。
  
  
• 檢查銷售狀況、佣金、法律費用支付並準備每日、每周和每月的銷售報告。
  
  
• 準備並確保及時提交7F和NAPIC報告等權威報告。
  
  
• 熟悉分層產權/正在進行的專案文件程序。
  
  
• 需要時協助計畫啟動和其他相關活動。
  
  
• 準備已完成財產的空置所有權的移交。
  
  
• 上級不時分配的任何其他職責/任務。

先決條件：

• 擁有商業研究或工商管理證書/文憑/學位
  
  
• 至少 5 年銷售管理/信貸工作經驗
  房地產開發業的管理/產權轉移或相關領域
  
  
• 具備電腦知識並精通 Microsoft Office 和 IFCA 作業系統者優先。
  
  
• 個性開朗，獨立，勤奮，有活力，有良好的品質
  人際溝通與溝通技巧
  
  
• 精通馬來語、英語、普通話、粵語和當地方言的讀、寫和說將是額外的優勢。
  
  
• 忠誠、上進、勤奮、負責、能夠獨立工作。
  
  
• 自信、積極主動，能夠在壓力下工作並在緊迫的期限內完成工作。

津貼和福利

• 事假
• 個人發展機會
• 醫療福利
• 牙科和光學益處

Job Responsibilities

1. Stock Management: -

• Responsible for assisting dealers with in-stock purchases and monitoring the progress of orders.
• Ensure the availability of stock for sales and demonstrations.
• Assist in returning any defective or expired stocks in each outlet.

2. Outlet Management: -

• Assist in new and existing outlet setting up and remodeling.
• Support visual merchandisers in installing and setting up promotional materials and displays.
• Ensure outlets are in compliance with policies and procedures at all times and report any concerns to superior.

3. Dealer Management: -

• Assist in sending realme product to Customer Service Centre for repair or replacement.
• Communicate effectively with dealers regarding new or existing dealers’ programs.
• Maintain good relationships with dealers by attending dealers’ inquiries and complaints promptly.

4. Sales Management: -

• Prepare and report data on sales and competitors
• Follow up closely on monthly sales target.

Job Requirements

• Candidate must possess at least an SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field with minimum 1 year of working experience.
• Good communication and negotiation skills.
• Passionate about phone technology, familiar with the current market trend.
• Required language(s): English, Bahasa Malaysia, Mandarin (as it requires liaising with Mandarin speaking clients).
• Basic Microsoft Office (Microsoft Word, Excel, Power Point)
• Willing to work 5.5 days in a week.
• Working Hours: 10am - 7pm & 10am - 2pm.
• Possess own transport.
• Fresh graduates are encourage to apply.

Employee Benefits: 

• Bonus and salary Increment (Based on performance appraisal).
• 13th month salary package.
• Monthly Special Commission Policy.
• Fun, dynamic and flexible working environment.
• Medical Benefits & annual medical checkup.
• Annual Leave and Public Holiday observe.
• EPF/Socso/EIS contribution.
• Team building/Annual Dinner/Birthday Celebration/Birthday Reward.
• Staff price purchase.

工作職責

1. 庫存管理：-

• 負責協助經銷商進行庫存採購並監控訂單進度。
• 確保有足夠的庫存用於銷售和演示。
• 協助退回每個網點的任何有缺陷或過期的庫存。

2. 門市管理：-

• 協助新店和現有店的設立和改造。
• 支援視覺行銷人員安裝和設定促銷材料和展示。
• 確保網點始終遵守政策和程序，並向上級報告任何問題。

3. 經銷商管理：-

• 協助將realme產品寄至客戶服務中心進行維修或更換。
• 就新的或現有的經銷商計劃與經銷商進行有效溝通。
• 及時處理經銷商的詢問和投訴，並與經銷商保持良好的關係。

4. 銷售管理：-

• 準備並報告有關銷售和競爭對手的數據
• 密切跟進每月銷售目標。

工作要求

• 候選人必須至少擁有 SPM、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位，任何領域至少有 1 年工作經驗。
• 良好的溝通和談判能力。
• 對手機技術充滿熱情，熟悉當前市場趨勢。
• 所需語言：英語、馬來語、普通話（因為需要與說普通話的客戶聯絡）。
• 基本 Microsoft Office（Microsoft Word、Excel、Power Point）
• 願意每週工作 5.5 天。
• 工作時間：上午 10 點至下午 7 點和上午 10 點至下午 2 點。
• 擁有自己的交通工具。
• 鼓勵應屆畢業生申請。

員工福利：

• 獎金和加薪（基於績效考核）。
• 第 13 個月的薪資待遇。
• 每月特別佣金政策。
• 有趣、充滿活力且靈活的工作環境。
• 醫療福利和年度體檢。
• 年假和公共假期遵守。
• EPF/Socso/EIS 貢獻。
• 團隊建立/年終晚宴/生日慶典/生日獎勵。
• 員工價購買。

Job Description

Develop and secure new business through the sale of CAM (Computer-Aided-Manufacturing) Software Products including sales of Training, Technical Support, and Applications Services.
JOB REQUIREMENTS:

1 year experience in CNC applications/manufacturing or equivalent education.
Advanced understanding of Manufacturing, cutting tools/materials and there applications.
Strong Sales Skills in SOLIDWORKS/CAM Software / Machine tools or other related manufacturing applications.
Strong verbal and written communication skills.
At ease with Sales, proposals and closing business.
Excellent personal presentation skills.
Preferable to have worked around the manufacturing environment or experience with CAD/CAM, CNC Set-Up, Cutting Tools, Controllers and how they are used. Machine Tool, Tooling or Manufacturing sales is a plus.
CAREER OPPORTUNITIES:

Successful candidates will have the opportunities to engage with Principal and excel in high level negotiation and persuasive skills.
CAREER REWARDS:

Basic Salary + Attractive Commission + Allowance + Special Incentives
Expedited career advancement awaits high achievers

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

職位描述

透過銷售 CAM（電腦輔助製造）軟體產品（包括銷售培訓、技術支援和應用服務）來開發和確保新業務。
工作要求：

1 年 CNC 應用/製造經驗或同等教育經驗。
對製造、切削工具/材料及其應用有深入的了解。
具有 SOLIDWORKS/CAM 軟體/工具機或其他相關製造應用程式的強大銷售技能。
較強的口頭和書面溝通能力。
輕鬆處理銷售、提案和成交業務。
優秀的個人表達能力。
最好具備製造環境工作經驗或具有 CAD/CAM、CNC 設定、切削工具、控制器及其使用方式的經驗。工具機、模具或製造銷售優先。
工作機會：

成功的候選人將有機會與校長接觸，並在高水準的談判和說服技巧方面表現出色。
職業獎勵：

底薪+誘人提成+津貼+特殊獎勵
快速的職業發展等待著高成就者

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

Job Summary:   

The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete understanding of program benefits and requirements of the Authorized Training Center Program (ATC), the Autodesk Authorized Academic Partner Program (AAP), and the Autodesk Certified Instructor (ACI) Program. This includes partner onboarding, managing partner details in database, monitor partner adherence to program requirements, provide partner training and enablement, support partners with respect to Autodesk Software Subscriptions, assist global support in communication for subscription contract, renewal communication, license access, maintenance issues and tracking support tickets.

Principal Responsibilities:

• Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region.

• Track, escalate and support costumers’ technical issues on Autodesk products and solutions worldwide

• Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate

• Ensure the integrity of the information to be made available, for the correct execution of the programs.

• Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets & onboarding Sales Training on new product/s and/or technologies.

• Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues

• Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs

• Works with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.

• Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.

• Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.

• Monitor and track progress of support/application tickets from Conversion to Closure.

• Maintain service delivery reporting, training documents and service operations

• Manage and maintenance customer database

• Report costumers’ products and services

• Adhere to Tech Data policies and compliance requirement.

• Business forecasting and business planning for product groups with PSM.

• Provision of various reports for the purpose of commercial decision making.

Knowledge and Skills:

• Basic technical skills to back the solution building skill sets of respective product / technology

• Basic experience of creating EDM / Mailers with good content (Pictorial & Catchy Words)

• Seeks to build high customers satisfaction (internal and external)

• Renewal Engine Drive with Customers

• Good levels of communication, initiative and teamwork

• Good level of use of Office tools, in particular Excel

• Good level of spoken and written English

• Ease of working in a rapidly changing context and reacting to new challenges

• Knowledge and experience in the use of databases

Experience:

• Minimum 0 to 5 years of experience in handling education services deliver or product support or Autodesk Products

• Understanding of channel business & Ecosystem is added advantage.

• Customer Service Support experience is added advantage.

• Relevant vendor/product certifications are an added value.

Education/Certification:

• University Degree or equivalent

Distinguishing Characteristics:

• Technically oriented to gain expert to master knowledge on products and solutions.

• Exhibits the ability to interface with the outside sales customer

• Excellent planning, customer relationship and partner management skills

• Demonstrates initiative and passion to excel

• Demonstrates high integrity levels

• Flexible to work in Multi-Time zones

• Open to field travel 30%

Competencies:

• Functional/Technical Skills

• Business Acumen

• Problem Solving

• Dealing with Ambiguity

• Planning

• Time Management

• Drive for Results

• Customer Focus

• Developing Direct Reports and Others

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Position Summary

Role and Responsibilities

As a Payroll Specialist, you will play a crucial role in ensuring accurate and timely payroll processing for the employees of the designated subsidiaries/ country. The job entails administration of Time and Attendance records, computation of salary payment, statutory submission and/ or benefit administration. The job will also requires the job incumbent to participate on various payroll related projects include system enhancements and SOP documentation etc.

Reporting to Rewards & Service Excellence Lead, your responsibilities included but not limited to: 

Job Description

• Process payroll for employees, ensuring accuracy and compliance with local regulations and internal requirements.

• Calculate and verify salary and compensation components.

• Review and validate payroll results by preparing reconciliation report or any other reports as required by the Subsidiary. This may include tax, statutory deduction and contribution reports.

• Perform monthly Time & Attendance verification and closing. Assist employees to manage irregular attendance records in the HR system. Address employees’ enquiries on their attendance records according to the HR policy.

• Work closely with Subsidiary HR to ensure correctness of Payroll related data, and when needed help to investigate the system issues and raise change request to enhance HR system.

• Review payroll process, procedures, making changes on the SOP while ensuring adequate controls are in place. Ensure all procedures are thoroughly documented and checklists shall be updated to ensure all essential process steps are followed through.

• Provide resolution on the service requests raised by subsidiary within stipulated service level agreement (SLA)

Job Requirements

• Bachelor’s degree in finance, Accounting, or related field is preferred.

• Preferably with 2-3 years of experience in payroll administration in Shared Service Center.

• Proven experience as a payroll specialist or similar role, with good understanding of payroll processing for Thailand.

• Familiarity with Thailand employment law, tax regulation and statutory requirements.

• Strong proficiency in Microsoft Excel.

• Thai speakers are encouraged to apply.

• This role is also open for Thai candidate who is willing to relocate to Malaysia.

Skills and Qualifications

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Job Purpose:  

This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients.

Responsibilities:

• Drives sales of resold services such as renewals, product support etc.
• Has ability to address end customers, channel partners & vendors.
• Works with internal product sales teams to drive incremental revenue opportunities
• Meet or exceed assigned sales target.
• Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals.
• Meets End Users / Partners to convey the benefits of our services and the prices thereof.
• Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames.
• Pursues discussion with the buyers for payment to be realized within the granted credit period.
• Meet or exceed assigned sales target.
• Develop and maintain a quality pipeline of services

Knowledge, Skills and Experience:

• Degree holder with minimum 1 year of inside sales or relevant experience in IT industry
• Ability to do renewal of contracts is mandatory.
• Customer-oriented with positive attitude
• Good communication & interpersonal skills
• Willingness to acquire new skills/ product knowledge
• Team player and independent worker
• IT Savvy

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services.  ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.

The business of “sustainability" reflects what we do to support our clients as they strive to attain their business goals. Sustainability and business are now inextricably linked and as an expert in sustainability, we play a role in helping companies achieve their objectives with an understanding of how this impacts wider society and the environment. All staff in ERM at all levels are passionate about the environment and delivering sustainable solutions for the world’s leading organisations and this leads to a great working environment that is both challenging and rewarding.

ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients. Over the past five years we have worked for more than 50 percent of the Global Fortune 500 delivering innovative solutions for business and selected government clients helping them understand and manage the sustainability challenges that the world is increasingly facing.

Our EMEA region is hiring a 1st line Support Technician to meet the demand of growth within the organisation.  They will provide support to our Global workforce encompassing 40 Countries with 160 offices and over 7,500 staff members covering the entire spectrum of consulting services offered by ERM.  This role is based in ERM’s KL office.

The culture at ERM is hardworking and very team-oriented.  Most of the projects undertaken by ERM consultants are deadline driven so the Service Desk queries need to be resolved within a tight timescale and therefore, the position requires someone who is good at prioritizing, multitasking, and passionate about providing service and support. Our aim is to respond and resolve queries with a high degree of customer service as quickly as possible.

The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.
Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via ticketing system and via Phone calls.

Providing initial triage, resolve or determine which IT resources should be engaged to fulfil them. Escalating service requests in line with established service level targets ensuring tickets are appropriately logged.

This position will utilize IT Service Management (ITSM) best practices such as ITIL to ensure new and existing services offered by IT are thoroughly understood, and operating successfully towards OLA and SLA targets 

Main Duties:

• Provide support on all Complexity 1 requests via Ticketing System and Telephone
• Manage and maintain Request lifecycle through to resolution
• Provide outstanding customer service both written and verbal
• Provide support for both Incident and Service Requests
• Create and manage user accounts
• Imaging, personalisation and support of ERM’s estate of Endpoints
• Installing, updating and supporting ERM’s suite of applications
• Create solutions in Knowledge Database to aid with faster access to knowledge and resolutions
• Providing onsite and remote support to all functions and areas of the business
• Organise a prioritise ticket backlog and new incoming requests

Job Overview

• Receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.

Responsibilities:

• Quality control.
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as  patients and/or healthcare providers) and responding to their inquiries about products. Summarizing these reports based on information identified as vital to the project.
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information.

Qualifications

• • Bachelor's degree in life sciences or related field and up to 3 years of relevant experience, inclusive of up to 1 year of Pharmacovigilance experience.
• Good knowledge of medical terminology.
• Working knowledge of applicable Safety Database and any other internal/Client applications.
• Knowledge of applicable global, regional, local clinical research regulatory requirements.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office and web-based applications.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Ability to multi-task, meet strict deadlines, manage competing priorities and changing demands.
• Ability to delegate to less experienced team members.
• Ability to be flexible and receptive to changing process demands.
• Willingness and aptitude to learn new skills across Safety service lines.
• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
• Ability to work as a Team Player, contribute and work towards achieving Team goals.
• Ensure quality of deliverables according to the agreed terms.
• Demonstration of IQVIA core values while doing daily tasks
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• May require occasional travel.
• Flexibility to operate in shifts.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Who we are:

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

As a Sales Manager, you will be responsible for managing relationships with customers. Builds relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin.

How you will do it:

• Develop and execute effective sales strategies to meet or exceed sales targets, starting with a primary focus on building security systems solutions.
• Build and maintain strong relationships with key clients in the Data Center industry, understanding their security needs and tailoring solutions accordingly.
• Collaborate closely with the multifunctional team to identify and qualify opportunities, and to close the sales.
• Conduct product demonstrations, technical presentations, and training sessions for clients, highlighting the benefits and features of our products and solutions.
• Stay up-to-date with industry trends, emerging technologies, and competitor offerings to provide valuable insights to clients.
• Act as a liaison between clients and our internal teams, ensuring smooth project execution and customer satisfaction.
• Prepare detailed reports, including sales forecasts, project status updates, and market intelligence.

What we look for:

• Bachelor Degree or above, preferably in Engineering, Computer Science, or other related fields. 
• Minimum 5 years working experience with a strong track record of achieving or exceeding sales targets.
• Specialization in building security systems and a deep understanding of related technologies.
• Self-motivated, hardworking and positive, hunter personality.
• Strong interpersonal, presentation and selling skills.
• Good spoken and written in English.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

#LI-LW2
#LI-Onsite

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Do you take pride in solving technical problems and providing excellent customer service?

Our hardworking engineers assist many of the top companies across the globe in a variety of industries, on infrastructure that is vital to their business operations. There are many opportunities to specialize in F5’s diverse catalogue of solutions and become domain specialists in multiple fields. This role opens the door to senior support positions and other career choices at F5. The customer handling skills, combined with the high level of technical expertise this role will teach ASEs are in high demand at F5 and throughout the industry.

Our Opportunity:

We are seeking a dynamic Application Support Engineer, who prides themself as a credible and knowledgeable Enterprise level Support professional. Our ASE team provides remote Technical Support on F5 products to our external customers and partners. An ASE balances multiple active cases which are diverse in scope. An ASE exhibits deep technical competence, analysing data and utilizing a number of troubleshooting tools and approaches to provide effective resolutions to customer’s issues. ASEs maintain effective ongoing communication with our customers and accept ownership of issues until a resolution is delivered.

Day to Day:

• Provides Level 1 and Level 2 technical support to resolve hardware and software issues our technologies
• Effectively communicates status, plan-of-actions, and resolution steps for an issue
• Provides consistently high-quality support experience
• Where necessary, works with tier 3 (Engineering Services) while maintaining customer communication.
• Builds strong working relationships with peers, Escalation Engineers, and Managers, or other related F5 departments.
• Writing solution articles to maintain our knowledge base on current issues.
• Prioritises multiple cases and prioritizes based upon customer and business needs
• Follows standards-based processes defined in our Quality Management System (QMS)
• Participates in training with our products and related technologies

What You Will Bring:

• Support experience with enterprise-level corporate customers in production environments with related technologies
• Hands on technical experience with LAN/WAN operations
• Understanding and hands-on experience in Routing & Switching
• Understanding of TCP/IP protocols and the OSI model
• Knowledge of DNS protocol/BIND
• Hands-on technical experience preferred with LAN/WAN operations (e.g. DNS, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. The potential for exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)
• Analytical problem solver with good attention to detail
• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus
• Should be able to relay technical information to customers with varying skill levels.
• Experience with F5 products is helpful but not required.

Would be excellent if you have:

• Intermediate knowledge of Windows Server Administration and troubleshooting utilities
• Intermediate knowledge of authentication protocols - Kerberos, Active Directory, Radius, LDAP, RSA, and server-based SSL
• Experience with HTTP Basic Authentication, Forms-based Authentication, etc
• Familiarity with SAML
• Knowledge of SNMP
• Solid understanding of HTML and web design standards
• Experience with common network troubleshooting tools for SSL/VPN solutions such as HTTPWatch and ssldump
• Experience with scripting languages such as JavaScript (JSON/XML), PERL, TCL, ECMAScript, etc
• Intermediate knowledge of Microsoft Enterprise suite (Exchange, Sharepoint, etc) and Windows Server Administration & Troubleshooting utilities.
• Intermediate knowledge of Virtual Desktop Infrastructure (VDI) encompassing Citrix Xen architecture (XenApp, XenDesktop, XenServer, StoreFront), VMware View and Microsoft HyperV.
• In-depth understanding of SSL VPN solutions.
• Basic knowledge of common encryption and hashing standards

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

System Audit:

Inspect plant to review the current cleaning performance.

Examine the hardware system and observe the current cleaning methodologies.

Use different process tools to evaluate the cleaning cost and utility consumptions like water, steam, and effluent.

System Improvement Recommendation:

Generate report for:
* suggested design changes to improve cleaning performances

* suggest chemical / cleaning methodology changes

* evaluate and indicate probable utility savings

* calculate and compare the current against proposed cleaning costs

Conduct trial:

Carry out trials to deliver agreed results

Demonstrate and document the improvement  in cleaning performances and efficiency

Generate SOP for regular operation

Identify new Business opportunity:

Identify cleaning needs for customer and generate opportunity

Map the clients process and probable opportunity

Performance evaluation:

Conduct indepent periodic visits to evaluate the cleaning performance for plant where Diversey regime is on,

Generate report carrying the deviations and the recommendations.

The key responsibilities for the role entail

• Identify customer needs and convert them to opportunities for each customer group
• Develop programs with a systematic approach that will include appropriate product selections, cost in use calculations, investment needs and benefits delivered to the customer
• Conduct trials and gain approvals
• Lead in execution of  key value propositions, offerings and innovations
• Replicate successes across customers and sectors, develop programs
• Train & support the local sales team members
• Monitor and improve upon service delivery models
• Work with country business teams to deliver the water treatment growth plan

The role will require extensive travel like 10-12 days a month or as per business needs

External interface

• Senior leaders, mid-level managers and operating teams in customer organizations – Utility, Environment, Technical, Supply Chain, Manufacturing, Operations, Maintenance, Quality and Food Safety etc
• OEM and service providers in water and waste water treatment

Internal interface

• Cluster/Country business leaders
• Country sales and technical teams
• Sector leaders, District Managers
• Country marketing and supply chain teams
• Global technical support teams
• Global water treatment community within Diversey/Solenis

Industry background of the incumbent

It is important that the incumbent comes from a water treatment background preferably from a chemical treatment portfolio working with industrial customers and with experience in utility treatment and waste water management.

Exposure to the food & beverage manufacturing industry can be desirable but not mandatory

Education & skill background

• Should have a technical background
• Undergraduate degree or post graduate degree in engineering; chemistry; science
• This position needs to have a good understanding of technical issues and a technical problem solving attitude
• Good command over English language is mandatory