We are seeking a dynamic and results-driven Call Center Officer to join our outbound tele sales team. The successful candidate will be responsible for making outbound calls to potential customers, promoting our products or services, and closing sales. Excellent communication skills, a positive attitude, and a strong sales acumen are essential for success in this role. Join us and help drive our company's growth through proactive sales efforts.
• Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
• Ensure effective and timely follow-up as promised to customers;
• Manage customer complaints and feedback with a good closure;
• Perform additional or overtime duties during operational exigencies when required; and
• Assist with ad-hoc initiatives/projects as delegated by Management.
Requirements
• Diploma/ Degree holder from recognized institution;
• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;
• Comfortable conversing with customers from all walks of life;
• Ability to communicate via online chat in a professional manner;
• Must be able to type minimum 30wpm with 80% accuracy;
• A team player with good writing, interpersonal and communication skills;
• An individual who possesses a pleasant and cheerful disposition; and
• Relevant insurance certification will be an advantage.
Interested applicants may submit your detailed resume to Geraldine_lopez@persolkelly.com in MS Word format.
We regret to inform that only shortlisted candidates will be contacted.
EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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