Total 1,147 pr consultant job vacancies in Information Technology category in The United States of America

Role & Responsibilities:

• Implement information / IT security engagements for clients
• Provide delivery expertise on information security projects. This could be on technical or process aspects (such as Information Security Management Systems (ISMS) or ISO 27001, Business Continuity Management / IT Disaster Recovery Management or ISO 22301/ ISO 27301, Data Loss Prevention (DLP), Identity and Access Management (IAM), cloud security, cyber security design, tools and solutions, security strategy and security project management).
• Experience in the identification, assessment, mitigation and management of information security risks and issues across the information security spectrum.
• Identify best practices for Information Security into technically feasible and user friendly deliverables and communicate to clients and their Information Security staff.
• Gain understanding of key customer issues and help create proposals as required.
• Build own knowledge and competency in cyber security and gain alignment and understanding of at least one industry.

Qualifications:

• Degree in any discipline and/or MBA from a recognised institution; IT Degree preferred.
• Related certifications are a plus e.g. CISSP, CCSP, SSCP, GSLC, GISP, CISM, CRISC, CGEIT, CISA, CCSK, CEH, CCNA, ISO 27001 Lead Auditor, etc.
• Good overall understanding of IT.
• Strong understanding of information security & regulatory standards/ frameworks; e.g. ISO/IEC 27001, COBIT, ITIL, PCI-DSS, NIST Cyber Security Framework, GPIS1, etc.
• Good technical knowledge on at least one of the following areas:

-          Data Security, Privacy, Classification and Data Loss Protection.

-          IT Disaster Recovery Planning and Business Continuity Management.

-          Network security architecture, management and controls including firewall, routers, IPS etc.

-          Threat Intelligence & Advanced Persistent Threats (APT).

-          Security Strategy and Roadmaps.

-          Security Policy, Standard and Framework.

-          Information Security Management Systems.

-          Log Management and SIEM.

-          Identity and access management solutions and implementation.

- Cloud security.

• Familiarity and experience in security standards and regulatory frameworks (e.g. ISO/IEC 27001, ITIL, GPIS1, PCI-DSS, etc.)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Personal leave
• Open culture
• Personal development opportunities

概述：設計、配置和實施解決方案以滿足客戶的特定需求。與客戶/跨職能團隊合作，了解他們的業務流程、分析需求、開發高效且可擴展的程式碼，並為整個軟體開發生命週期做出貢獻。需要紮實的程式設計基礎、解決問題的能力以及客製化和整合平台以符合客戶業務目標的能力。

職責：

1、需求分析：

• 與客戶/利害關係人合作收集和分析業務需求。
• 將業務需求轉化為客製化和配置的技術規格。

2、實施：

• 開發並實施自訂腳本和工作流程以擴展系統功能。
• 自訂表單、記錄和欄位以與業務流程保持一致。

3. 整合：

• 將系統與第三方應用程式和系統整合。
• 制定並實施資料遷移策略。

4. 培訓與支援：

• 為最終用戶提供有關係統功能和最佳實踐的培訓。
• 為客戶提供持續支持，解決問題並根據需要實施增強功能。

5、品質保證：

• 對系統配置進行徹底的測試，以確保準確性和可靠性。
• 執行系統審核並提出改進建議以優化效能。

6. 文檔：

• 建立配置、自訂和整合的綜合文件。
• 維護最新的文件以供日後參考和知識轉移。

資格：

資訊科技、電腦科學或相關領域的學士學位。擁有豐富的軟體開發人員或類似角色經驗。精通一種或多種程式語言（例如 JavaScript、Html、CSS） 熟悉軟體開發方法和工具 出色的問題解決能力和對細節的關注。能夠與客戶和內部團隊協作。 NetSuite 認證是一個優勢。歡迎應屆畢業生申請。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會

角色和職責：

• 為客戶實施資訊/IT 安全承諾
• 提供資訊安全專案的交付專業知識。這可能涉及技術或流程方面（例如資訊安全管理系統 (ISMS) 或 ISO 27001、業務連續性管理/IT 災難復原管理或 ISO 22301/ISO 27301、資料遺失防護 (DLP)、身分和存取管理 (IAM) ）、雲端安全、網路安全設計、工具和解決方案、安全策略和安全專案管理）。
• 在識別、評估、緩解和管理整個資訊安全領域的資訊安全風險和問題方面擁有豐富的經驗。
• 將資訊安全的最佳實踐確定為技術上可行且用戶友好的可交付成果，並與客戶及其資訊安全人員進行溝通。
• 了解關鍵客戶問題並協助根據需求制定提案。
• 建立自己的網路安全知識和能力，並獲得對至少一個行業的協調和理解。

資格：

• 任何學科的學位和/或來自認可機構的 MBA 學位； IT學位優先。
• 相關認證優先，例如 CISSP、CCSP、SSCP、GSLC、GISP、CISM、CRISC、CGEIT、CISA、CCSK、CEH、CCNA、ISO 27001 首席審核員等。
• 對 IT 有良好的整體了解。
• 對資訊安全和監管標準/框架有深入的了解；例如 ISO/IEC 27001、COBIT、ITIL、PCI-DSS、NIST 網路安全框架、GPIS1 等。
• 至少在以下領域之一具有良好的技術知識：

- 資料安全、隱私、分類和資料遺失保護。

- IT 災難復原規劃和業務連續性管理。

- 網路安全架構、管理和控制，包括防火牆、路由器、IPS等。

- 威脅情報和進階持續性威脅 (APT)。

- 安全戰略和路線圖。

- 安全政策、標準和框架。

- 資訊安全管理系統。

- 日誌管理和 SIEM。

- 身分和存取管理解決方案和實施。

- 雲端安全。

• 熟悉安全標準和監管框架並擁有相關經驗（例如 ISO/IEC 27001、ITIL、GPIS1、PCI-DSS 等）

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 事假
• 開放文化
• 個人發展機會

Overview: Designing, configuring, and implementing solutions to meet the specific needs of clients. Work with clients/cross-functional teams to understand their business processes, analyze requirements, develop efficient and scalable code, and contribute to the entire software development lifecycle. Require a strong foundation in programming, problem-solving skills, and the ability to customize and integrate the platform to align with client business objectives.

Responsibilities:

1. Requirement analysis:

• Collaborate with clients/stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications for customization and configuration.

2. Implementation:

• Develop and implement custom scripts and workflows to extend system functionality.
• Customize forms, records, and fields to align with business processes.

3. Integration:

• Integrate system with third-party applications and systems.
• Develop and implement data migration strategies.

4. Training and Support:

• Provide training to end-users on system functionality and best practices.
• Offer ongoing support to clients, addressing issues and implementing enhancements as needed.

5. Quality Assurance:

• Conduct thorough testing of system configurations to ensure accuracy and reliability.
• Perform system audits and recommend improvements to optimize performance.

6. Documentation:

• Create comprehensive documentation of configurations, customizations, and integrations.
• Maintain up-to-date documentation for future reference and knowledge transfer.

Qualifications:

Bachelor’s degree in information technology, computer science, or related field. Proven experience as a software developer, or similar role. Proficiency in one or more programming languages (e.g., JavaScript, Html, CSS) Familiarity with software development methodologies and tools Excellent problem solving and attention to detail. Ability to work collaboratively with clients and internal teams. NetSuite certification is a plus. Fresh graduates are welcome to apply.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities

Technology Consultant

Responsibilities:

• Facilitate the implementation and support of SAP modules.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes and objectives;
• Design, customize, configure and testing of module
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements.
• At least 3-4 years of implementation experience
• Bachelor Degree in Computer Science or Equivalent

Company Reg No.: 201131609D l License No.: 11C4684 l EA Reg no: R1655133, Ashraf Ali

MANDATORY: Applicants must have language proficiency in English, and Mandarin.

You are responsible for
• Discovery of ground-breaking technologies and solution scoping with expertise in various decarbonisation solutions world-wide.
• Provide strategic direction, advice and training on aspects of technology commercialization and intellectual property protection, design GTM strategy and capturing customer value proposition.
• Building integrated solution, developing innovation pipelines and customization of new solutions in-line with company’s sustainable strategy.
• Creating new solutions and innovating by creative combination of existing product portfolio, and developing customized solutions, including first to markets.
• As part of the expert team, you will also bring together and coordinate with other technical experts in building proposal for customer.


To succeed in this role, you will need to be technically curious, customer-first attitude, have the following attributes and experiences
• At least more than 3 years of commercialisation, technology transfer experience and/or implementation of innovation solution. Previous working experience in consulting firm and business analyst will be a bonus.
• Up-to-date knowledge on latest technology but not limited to sustainable materials, CCUS, green energy solutions, artificial intelligence, generative AI and 3D printing.
• Familiar with concept of LCA and software such as OpenLCA, SimaPro, or other LCA software.
• Knowledgeable on ISO 14040 and ISO 14044 and other industry standards including Greenhouse Gas Protocol, ISO 14067, SBTi, and TCFD would be an asset.
• Proficient with Microsoft Office.
• Interested in the opportunity to help businesses address global challenges such sustainability and decarbonisation needs.
• Strong public speaking and facilitation skills; advantageous to have workshop facilitation experience but not mandatory.
• Applicants must have language proficiency in English, and Mandarin.
• Suitable for freelance consultant with background in engineering, and/or business management who are keen to be part of a lean team and building in-house capacity.

Responsibilities:

1. Participation and leading streams in implementation of Avaloq offerings

2. Analyzing requirements and designing software solutions

3. Providing thorough estimations for work estimates

4. Writing business and/or technical specifications

5. Performing parameterization and customization of Avaloq core banking software modules

6. Designing and developing user interfaces

7. Designing and executing manual and automated test cases

8. Providing technical and/or functional expertise and support for internal and external stakeholders

9. Coaching / mentoring of small group of consultants

Mandatory Skills Description:

• Bachelor’s Degree in Fintech, Computer Science, or related field

• 3+ years experience in Avaloq Banking Suite.

• Have work at client onsite.

• Proficient in all areas of Avaloq param and scripting

Nice-to-Have Skills:

• Avaloq Web API

• Functional areas of Avaloq Banking Suite.

• Avaloq Certified Professional preferred

Salary and Benefits:

- Competitive salary package and performance bonuses

- Medical Insurance and Dental Claim

- Telecommunications allowance

- Annual Leave, Marriage Leave, Childcare Leave, Compassionate Leave, etc.

Learning and Development:

- Building up knowledge in FinTech and banking operations

- Training in financial technology (FinTech), consulting, business analysis and project management

- Diverse career progression opportunities from subject matter expert, products, solutions and business analyst, technology lead and management

Work Arrangement:

- Remote work with an ultra-flexible working culture

- Good work-life balance

- Regular company social gathering

We offer competitive remuneration, comprehensive fringe benefits, international exposure, promising career prospect, training in the technology and business domain, and opportunities to work with global top-tier financial institutions. Interested parties, please submit your CV to hr@axisoft.com.

Technical Consultant – Site Support

• Responsible for the site operation and manufacturing support for Pharma or Biopharma clients for Emerson DeltaV DCS system.
• Working with site automation engineers to maintain the automation site support and small projects on site.
• Strong background in Pharma and Bio Pharma process and manufacturing understanding.
• Expert in S88 standard based design, development and commissioning of Pharmaceuticals DCS systems.
• Will drive the client requirements to Functional Specifications and Design for automation.
• Work with various teams to design system architecture, Philosophy and standards for Design Specifications, Control Strategies, and library elements.
• Support on NC and CAPA and identification of root causes
• Continuous improvement of the system and support for Operations.
• Design and Deployment of OT networks and qualification.
• Set System administration and maintenance support process and work with team to deliver.
• Able to work with Process, Operations, Technology Development and Quality team for driving and delivering automation project
• Mentoring team and providing guidance for Technical and project support

Requirements:

• Minimum of 10 years’ experience in a similar role, ideally in the Pharmaceutical industry.
• Experience in supporting Pharma Biopharma manufacturing and operations.
• Experience in Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Through understanding of Batch S88 standards (CM, EM, Phases, Recipes, Units etc)
• Understanding of Pharmaceutical or Biopharmaceutical process
• Expert in of automation hardware and networking technologies
• Emerson DeltaV DCS Batch experience required
• Expert with SDLC and quality management processes in the pharma
• Ability to work well in a team environment.
• Able to manage multiple party coordination for automation projects and manufacturing support.
• Experience with team leading or as project lead.
• Have understanding of Project Management Process.

About us

Mantel Group is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 4 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

Mantel Group’s dedicated cloud capability means you are able to work with a team of passionate people and all the latest tech in your cloud of choice whether you want to help businesses reach their full potential with Microsoft products, be part of the full cloud transformation on AWS or an expert in Google cloud - there’s an opportunity here for you.

Click "apply" to share your details if you believe you are the right fit.



Responsibilities:

• Provide consulting services alongside more senior team members and leverage your hands-on technical experience using some of the latest cloud technologies and methods
• Design, develop, build and operate sophisticated and highly automated secure AWS and Hybrid infrastructure that adheres with Industry compliance standards
• Willingness to continually upskill; including learning new technologies and obtaining new certifications
• Use software development and Software Configuration Management (SCM), DevOps and Continuous Integration methods to build, configure and manage the infrastructure
• Perform troubleshooting, analysis and resolve issues as needed to achieve project outcomes
• Liaise with the project team, clients, vendors and stakeholders using multiple communication channels to manage the delivery of the project


Skills required:

• Good written and verbal communication skills
• Specialist knowledge of several industries or segments, coupled with strong analytical skills.
• Ability to identify trends within their practice relating to products and services and communicate them effectively to the wider practice.
• Bring a positive can-do attitude to the team
• Demonstrated ability to adhere to reporting deadlines

Location: Hyderabad

Work Hours: Flexible with work hours – Initial working hours: 1 PM - 10 PM IST time. There will some late-night shifts on rotation and occasional weekend assignment

A self-motivated individual desiring to play an integral part of a growing market in Enterprise Information Management, as a member of Managed Services team, you would be performing below:

· Integrate of financial data from various ERP source systems (SAP ECC, Oracle EBS, Oracle J D Edwards, Microsoft Dynamics AX) using replication technologies to SAP S/4 HANA and CFIN

· Participate in day-to-day production support: It includes BAU, consulting, incident management, and customer communication.

· Translate GAP requirements into technical specifications for product enhancement as per the client requirement.

· Build strong customer relationship by providing proactive managed services service to the end users.

· Responsible for financial data accuracy by doing periodic reconciliation.

· Collaborate across teams, enhance services process, promote automation.

 

Main Responsibilities

• Impact analysis to identify changes required in GEMS and Ethsys.
• GEMS is an inhouse reference data system built with 400 Oracle PL/SQL stored procedures, 20-30 medium-size Java program and a database having 500 tables and over 3 terabytes in size.
• Ethsys is a transactional data system built with Oracle PL/SQL stored procedures, Weblogic and Java.
• Identify and update impacted GEMS processes to read data from Allegro, which publishes data via Data Service Layer (i.e. DSL).
• Redesign the GEMS program logic to optimize performance, if necessary.
• Handle the tables and configuration data take-on.
• Conduct System Integration Testing (SIT).
• Support User Acceptance Testing (UAT).
• Prepare and execute PROD deployment: This includes preparing data take-on script to update historical data and decommission tables and any program which become redundant after Allegro.
• Vendor shall complete documentation, knowledge transfer and transition to the clients’ team (Documentation should use clients’ platforms such as SharePoint online, Jira and Confluence).
• Documentation should include but not limited to:
• Updated run book and FAQ for production and business operation support.
• Update Process Design Document (PDD).

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• Minimum 3 years of relevant experience.
• Experience in Oracle performing similar tasks.

Software Consultant

Position Summary:

Working closely with the Technical Lead / Manager, the incumbent will ensure technical support is provided to users / production system running our in-house or distributed applications within the SLA agreed.

Key Responsibilities:

• Study the requirements from users / customers
• Work with the team and team lead to develop a solution with innovative ideas
• Participate in brain-storming sessions and provide innovative ideas.
• Estimate the effort for the work unit assigned.
• Develop the module/project assigned as per the agreed requirements / Functional Specifications and timeline
• Report status and progress to Technical Lead / Manager on a regular basis.
• Work with the Technical Lead / Manager to ensure the technical support is provided to users/testers within the SLA agreed.
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Participate in enhancement of the application (including documentation, effort estimation, development, and unit testing).
• Present and communicate effectively on the project/work matters to team and users / customers
• Prepare / update the relevant documentations related to the project / change appropriately.

Requirements:

• Bachelor’s degree Computer Science / Engineering or its equivalent.
• Good understanding of Software Development Life Cycle (SDLC).
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Ability to work under pressure and to handle tight deadlines.
• Self-motivated, self-starter and fast learner with ability to work independently and within a team.
• Technically sound with at least 3+ year of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and XML.
• Working experience in Spring 4.x / 5.x and Struts 2.x frameworks, SpingBoot and SpringBatch. Basic understanding of Solaris and Linux OS.
• Experience in ISO20022 standard, IBM Connect Direct, IBM MQ and API Gateway is a plus.
• Domain knowledge of Financial Clearing and Payment Systems is a plus.
• Demonstrate good analytical and trouble-shooting skills, as well as capable of making quick and sound decisions
• Must have strong verbal and written communication skills
• Good team player and positive attitude.

Company Reg No.: 201131609D | Licence No.: 11C4684 | EA Reg No.: R1655133, Ashraf Ali

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Discovery of ground-breaking technologies and solution scoping with expertise in various decarbonisation solutions world-wide.
• Provide strategic direction, advice and training on aspects of technology commercialization and intellectual property protection, design GTM strategy and capturing customer value proposition.
• Building integrated solution, developing innovation pipelines and customization of new solutions in-line with company’s sustainable strategy.
• Creating new solutions and innovating by creative combination of existing product portfolio, and developing customized solutions, including first to markets.
• As part of the expert team, you will also bring together and coordinate with other technical experts in building proposal for customer.

Job Requirements:

• Language proficiency in English, and Mandarin.

• At least more than 3 years of commercialisation, technology transfer experience and/or implementation of innovation solution. Previous working experience in consulting firm and business analyst will be a bonus.
• Up-to-date knowledge on latest technology but not limited to sustainable materials, CCUS, green energy solutions, artificial intelligence, generative AI and 3D printing.
• Familiar with concept of LCA and software such as OpenLCA, SimaPro, or other LCA software.
• Knowledgeable on ISO 14040 and ISO 14044 and other industry standards including Greenhouse Gas Protocol, ISO 14067, SBTi, and TCFD would be an asset.
• Proficient with Microsoft Office.
• Interested in the opportunity to help businesses address global challenges such sustainability and decarbonisation needs.
• Strong public speaking and facilitation skills; advantageous to have workshop facilitation experience but not mandatory.
• Applicants must have language proficiency in English, and Mandarin.
• Suitable for freelance consultant with background in engineering, and/or business management who are keen to be part of a lean team and building in-house capacity.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

We help organisations to work smarter and grow faster. Our work is always evolving to respond to industry trends and management focus, and we combine our deep technical skills in response to our clients' changing needs. Over time, what we do remains closely linked with helping our clients improve the way they operate; innovate and grow; reduce costs; manage risks; leverage talent; and change the way they do business.

PwC helps our clients address complex business challenges by using technology as a tool. We are business integrators, not simply system integrators or service providers. Our solutions are business-led and technology-enabled. We have made a deep commitment to understanding the forces shaping your business and we’ve developed industry-tailored solutions and accelerators specifically to support your business through the entire lifecycle of your Workday Implementation. Our goal: to collaborate closely with our clients to meet their business needs. Our tools: insight and technology.

Our aim is to support our clients in designing, managing and executing lasting beneficial change.

Responsibilities:

• Involve in business process improvement and ERP enablement initiatives
• Conduct business needs analysis and identify key business challenges
• Identify improvement opportunities to achieve clients’ desired business outcomes
• Define to-be stage of processes, procedures, organisations, capabilities, solution application requirement and performance measurements
• Develop deployment/enablement strategy, roadmap and plan to achieve ‘to-be’ stage effectively
• Manage/conduct deployment activities and measure achievement of desired outcomes
• A recognised Degree qualification
• Ability to design and drive changes for business process re-engineering and organisational change
• Strong written and verbal skills
• Strong analytical and problem solving skills
• Strong client service mind-set with good project management skills
• Flexibility to travel in the region when required

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.