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Client Management Specialist (Key Account)

Full-time

Puchong, Selangor

Others

4 weeks ago

Job Brief

We are looking for a proactive and highly ambitious Client Management Specialist/Executive (Key Account) who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed. Reporting to Head of Gateway, as Client Management Specialist/Executive, your responsibilities also include overseeing client accounts, executing campaign plans, maintaining reports, and monitoring solution strategies.

Key Responsibilities:

Responsible to handle special given task such as affiliates, partnerships, new channels or other new value added to help overall clients business growth.
Responsible to prepare an annual plan/ JBP with target setting in compliance to client’s business direction.
With high demand planning skills including stocks purchase or replenishing plans.
Assist to provide guidance and training to the Key Account Associates. Demand training from platforms if required.
Core responsibilities include relationship building, manage supply chain including demand planning/ stock management, campaign promotion management and monitoring, run business analytics & suggest solutions, ensure operation performance is up to KPI set and prepare required reports/ post mortem/ billings.
Maintain close relationships with clients and strategic partners. Ensure clients issues are addressed and fixed in a timely manner. Monthly meeting & daily communication with client and platform PIC is necessary.
Establish marketing planning and execution by employing business analytics to recommend and execute marketing strategy for clients assigned to complement to client’s overall business planning.
Coordinate with internal departments: operation team, listing team, content marketing team, customer service team to make sure key elements are provided to each team to ensure key function of these teams can be operated smoothly.
Coordinate with Business Intelligence to plan new and restructured existing reports for business analysis.
Prepare reports and conduct performance reviews with clients and the marketplace on weekly or monthly basis.
Maintain master product list accuracy and process billings such as statement, claim invoices efficiently on a timely manner.
Conduct stock take and reconcile inventory reports (if required).
Strive to push new initiatives to improve all SOP and processes.

Requirements:

Experience in account management, retail procurement or project management in the fields of e-commerce advertising will be an added advantage
Experience with online marketing/ merchandising and or campaign planning is a plus
Bachelor’s degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred
Fluent and proficient in English language, Mandarin will be an added advantage
Minimum 1-2 years experience in eCommerce Compulsory criteria in eCommerce knowledge.

Quick Apply

Store & Send Logistics Sdn Bhd

Client Management Specialist (Key Account) / 客戶管理專員（大客戶）

Full-time

Puchong, Selangor

Others

4 weeks ago

職位簡介

我們正在尋找一位積極主動且雄心勃勃的客戶管理專家/執行官（大客戶）來處理我們的客戶帳戶。您將與客戶建立並維持牢固的關係，成為所有關鍵客戶事務的主要聯絡人，預測客戶的需求，確保滿足客戶的目標，並幫助客戶取得成功。作為客戶管理專家/執行官，您向 Gateway 主管匯報，您的職責還包括監督客戶帳戶、執行活動計劃、維護報告和監控解決方案策略。

主要責任：

負責處理特殊的任務，例如附屬公司、合作夥伴、新通路或其他新的增值服務，以幫助客戶整體業務成長。
負責制定年度計畫/JBP，並根據客戶的業務方向設定目標。
具有高需求計劃技能，包括庫存購買或補充計劃。
協助為大客戶同事提供指導和訓練。如果需要的話，請要求平台進行培訓。
核心職責包括建立關係、管理供應鏈（包括需求規劃/庫存管理、活動促銷管理和監控）、運行業務分析和建議解決方案、確保營運績效達到設定的KPI 並準備所需的報告/事後分析/賬單。
與客戶和策略夥伴保持密切的關係。確保客戶的問題得到及時處理和解決。每月例會以及與客戶和平台 PIC 的日常溝通是必要的。
透過利用業務分析為客戶推薦和執行行銷策略來建立行銷計劃和執行，以補充客戶的整體業務計劃。
與內部部門：營運團隊、上市團隊、內容行銷團隊、客戶服務團隊進行協調，確保為每個團隊提供關鍵要素，以確保這些團隊的關鍵功能順利運作。
與商業智慧協調，規劃新的和重組的現有報告以進行業務分析。
每週或每月與客戶和市場一起準備報告並進行績效評估。
保持主產品清單的準確性並及時有效地處理帳單，例如報表、索賠發票。
進行盤點並核對庫存報告（如果需要）。
努力推動新措施來改善所有 SOP 和流程。

要求：