Total 47 information technology job vacancies in Kuala Lumpur KUL

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

Responsibilities:-

1.Analyzing data from live streams to identify trends and improve sales.

2.Creating and optimizing live broadcast schedules, scripts, and activities.

3.Managing all aspects of TikTok live broadcasts, including creating product groups, and increasing sales.

4.Leading large-scale live broadcast events for brands.

5.Training and coaching live hosts on delivery, sales, and product knowledge.

6.Analyzing competitor broadcasts and implementing insights to improve your brand's performance.

7.Developing strategies to achieve sales targets.

8.Collaborating internal teams to achieve goals.

Requirements:-

1. At least 1-2 years of experience in sales, social media, or e-commerce platforms; Proven experience in TikTok marketing in the Malaysian market is an advantage (Skintific, YOU, Originote etc).

2.Strong leadership skills with a track record of successfully managing teams and driving results in a local context.

3.In-depth knowledge of TikTok's ecosystem, algorithms, content trends, and best practices as they apply to the Malaysian audience.

4.Exceptional communication and interpersonal skills to build relationships and inspire confidence.

5.Strategic mindset with the ability to identify opportunities, solve problems, and make data-driven decisions tailored to the local market.

6.Fluent in Mandarin is an advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours

職責：-

1.為官方社群媒體帳號創建和開發符合公司品牌和行銷策略的創意TikTok影片內容。

2.針對TikTok優化視頻，保持最新趨勢和演算法的最前沿。

3. 密切關注 TikTok 趨勢和技術，以實現最大程度的參與。

4.能夠提出改進建議以提高性能

5.能夠製作創意獨特的影片在我們的平台上分享。

要求：-

1. 至少1-2年品牌行銷（Skintific、YOU、Originote等）、快速消費品公司和護膚品牌的工作經驗。

2.需要Canva和CapCut模特兒的技巧。

3.有剪輯經驗或至少熟悉TikTok上的美妝產品。

4.了解當地人群對社群媒體的要求和需求。

5.熟悉最新社群媒體趨勢和熱門話題。

6.目標導向和快速學習者。

7.普通話流利者優先。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光

要求：-

1. 至少 1-2 年品牌行銷（Skintific、YOU、Originote 等）、KOL/影響者專家或數位行銷的可靠工作經驗。

2.在行銷獲取、內容推廣和影響者行銷方面擁有豐富的經驗

3.有美容品牌推廣經驗或對美容保養品有豐富知識者優先。

4.較強的分析能力和數據驅動決策的能力。

5.優秀的溝通和團隊管理能力。

6.普通話流利者優先。

職責：-

1.透過提供指導、輔導和持續培訓來領導和激勵團隊成員，以確保與公司目標保持一致。

2.制定並實施與整體品牌目標一致的全面的KOL行銷策略。

3.與KOL建立並維持牢固的關係，作為品牌與KOL之間的主要聯絡人，確保有效的溝通與協作。

4.監督網紅行銷的端到端流程，從識別合適的 KOL/網紅到展示創意簡報和審查績效。

5.協調內容簡介的創建，確保與品牌準則和 KOL 偏好一致。

6.使用相關指標和分析工具監控和分析 KOL 行銷活動的績效。

7.提供關鍵建議，探索接觸客戶和推動銷售流量的創新方式。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光

Requirements:-

1. At least 1-2 years of proven work experience in Brand Marketing (Skintific, YOU, Originote etc), KOL/Influencer Specialist, or Digital Marketing.

2.Proven experience in marketing acquisition, content promotion, and influencer marketing

3.Preferred experience in promoting beauty brands or extensive knowledge of beauty and skincare products.

4.Strong analytical skills and the ability to make data-driven decisions.

5.Excellent communication and team management skills.

6.Fluent in Mandarin is an advantage.

Responsibilities:-

1.Lead and inspire team members by providing guidance, mentorship, and ongoing training to ensure alignment with company goals and objectives.

2.Develop and implement comprehensive KOL marketing strategies aligned with overall brand objectives.

3.Cultivate and maintain strong relationships with KOL and act as the primary liaison between the brand and KOLs, ensuring effective communication and collaboration. 

4.Oversee the end-to-end process of influencer marketing, from identifying suitable KOLs/Influencers to presenting creative briefs and reviewing performance.

5.Coordinate the creation of content briefs, ensuring alignment with brand guidelines and KOL preferences.

6.Monitor and analyze the performance of KOL marketing campaigns using relevant metrics and analytics tools. 

7.Provide key recommendations to explore innovative ways of reaching customers and driving sales traffic.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

職責：-

1.分析直播數據，辨識趨勢並提高銷售量。

2.制定並優化直播日程、腳本和活動。

3.管理TikTok直播的各個層面，包括創建產品組、增加銷售量。

4.主導品牌大型直播活動。

5.對現場主持人進行交付、銷售和產品知識的培訓和指導。

6.分析競爭對手的廣播並實施見解以提高您的品牌績效。

7.制定實現銷售目標的策略。

8.與內部團隊合作以達成目標。

要求：-

1. 至少1-2年銷售、社群媒體或電商平台經驗；在馬來西亞市場擁有 TikTok 行銷經驗者優先（Skintific、YOU、Originote 等）。

2.強大的領導能力，具有成功管理團隊和在當地取得成果的記錄。

3.深入了解 TikTok 的生態系統、演算法、內容趨勢以及馬來西亞受眾的最佳實踐。

4.卓越的溝通和人際交往能力，可建立關係並激發信心。

5.具有策略思維，能夠發現機會、解決問題並針對當地市場做出數據驅動的決策。

6.普通話流利者優先

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光

Responsibilities:-

1.Create and develop creative TikTok video content for official social media account that are align with the company branding and marketing strategy.

2.Optimize videos for TikTok, staying at the forefront of the latest trends and algorithms.

3.Stay tuned in to TikTok trends and techniques for maximum engagement.

4.Able to recommend improvements to increase performance

5.Able to make creative and unique videos to share across our platform.

Requirements:-

1. At least 1-2 years of proven work experience in Brand Marketing (Skintific, YOU, Originote etc), FMCG Company and Skincare Brand.

2.Require Skills in Canva and CapCut 剪影.

3.Experience in editing footage or at least familiarity of beauty products on TikTok.

4.Understanding on the requirements and needs of local demographic on social media.

5.Familiar in latest social media trend and hot topics.

6.Target-oriented and fast learner.

7.Fluent in Mandarin is an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours

Basic salary commensurate with experience
Convenient location nearby public transport MRT/LRT

Responsibilities
1.Responsible for corporate brand promotion, including the production of promotional materials, product information, detail pages, promotional videos, etc;
2.Responsible for the operation and maintenance of various platforms such as public number, video number, Shake, official website, etc., good at writing related scripts and video editing;
4.Familiar with understanding the Tiktok platform, capture the platform hotspot dynamics in a timely manner, and be able to take the initiative to integrate the hot news and events into the works;
5. Complete other work tasks arranged by superiors.

Requirement 
1. know well FMCG with experience in short video and e-commerce platform operation is priority, Fresh Grad are welcoming too;
2. Skilled in using video editing software such as capcut, PR, AE;
3. have certain aesthetic ability, with shooting, editing, copywriting ability;
4. strong learning ability, good at innovation, with teamwork spirit.
5. Skilled in Graphic Design such as Canva etc

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

工作介紹：

• 透過提供指導、指導和持續培訓來領導和激勵團隊成員，以確保與公司的目標保持一致。
• 透過 Instagram、TikTok 和小紅書等多種管道製定並實施與整體品牌目標一致的全面 KOL 行銷策略。
• 與KOL建立並維持牢固的關係，並充當品牌與KOL之間的主要聯絡人，確保有效的溝通與協作。
• 監督網紅行銷的端到端流程，從識別合適的 KOL/網紅到展示創意簡報和評估績效。
• 協調內容簡介的創建，確保符合品牌準則和 KOL 偏好。
• 使用相關指標和分析工具監控和分析 KOL 行銷活動的績效。
• 提供關鍵建議，探索接觸客戶和增加銷售流量的創新方式。

工作要求：

• 在品牌行銷、KOL/影響者專家或數位行銷領域擁有至少 3 年的可靠工作經驗。
• 在行銷獲取、內容推廣和影響者行銷方面擁有豐富的經驗
• 有美容品牌推廣經驗或對美容保養品有豐富知識者優先。
• 強大的分析能力和做出數據驅動決策的能力。
• 優秀的溝通和團隊管理能力。
• 能夠盡快加入。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 產品優點

Job Description

• Set up all requirement (hardware/ software) to start live broadcast.
• Doing design for live stream display like background, sticker and product promotion animation.
• Organize and ensure the live broadcast process using OBS runs smoothly to completion.
• Responsible for monitoring the real-time data panel, make decision making adjustment during the broadcast, doing data analysis and review after the live broadcast. 

 Job Requirements

• Minimum 1 year of proven work experience as live stream operator.
• Skill software experiences; OBS or other broadcasting system; TikTok Dashboard and MS Office software.
• Excellent communication and team management skills.
• Able to immediately join and willing to work in office and shifting role. 

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Casual dresscode

職位描述

• 設定開始直播的所有要求（硬體/軟體）。
• 進行直播顯示設計，如背景、貼紙和產品促銷動畫。
• 整理並確保OBS直播流程順利完成。
• 負責監控即時數據面板，在直播過程中進行決策調整，在直播結束後進行數據分析和審核。

工作要求

• 至少 1 年作為直播運營商的可靠工作經驗。
• 技能軟體經驗； OBS或其他廣播系統； TikTok 儀表板和 MS Office 軟體。
• 優秀的溝通和團隊管理能力。
• 能夠立即加入並願意在辦公室工作並轉換角色。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 開放文化

Job Descriptions: 

• Lead and inspire team members by providing guidance, mentorship, and ongoing training to ensure alignment with company goals and objectives.
• Develop and implement comprehensive KOL marketing strategies aligned with overall brand objectives via multiple channels including Instagram, TikTok, and Xiao Hong Shu.
• Cultivate and maintain strong relationships with KOL and act as the primary liaison between the brand and KOLs, ensuring effective communication and collaboration.
• Oversee the end-to-end process of influencer marketing, from identifying suitable KOLs/Influencers to presenting creative briefs and reviewing performance.
• Coordinate the creation of content briefs, ensuring alignment with brand guidelines and KOL preferences.
• Monitor and analyse the performance of KOL marketing campaigns using relevant metrics and analytics tools.          
• Provide key recommendations to explore innovative ways of reaching customers and driving sales traffic. 

Job Requirements:

• Minimum 3 year of proven work experience in Brand Marketing, KOL/Influencer Specialist, or Digital Marketing.
• Proven experience in marketing acquisition, content promotion, and influencer marketing
• Preferred experience in promoting beauty brands or extensive knowledge of beauty and skincare products.
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent communication and team management skills.
• Able to join as soon as possible. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Product benefits

About the Team:

This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will have fraud & risk experience in a global environment, with proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Kuala Lumpur, Malaysia, including recruitment, establishing fraud processes, policies, and procedures/guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing:

• Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
• Ensure confidentiality of all information collected during investigation.
• Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.
• Contact customer via phone and/or email to validate the transactions activities and account information.
• Resolve customer issues within the scope of existing service level agreements.
• Investigate chargebacks / fraud claims and provide analysis on loss trends.
• Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Generate suspicious activity reports and risk management reports for Managers.

What We Look For In You:

• Minimum Degree in accounting, finance, business administration, criminology, or other disciplines.
• 2 - 4 years of relevant fraud investigation experience.
• Fraud detection/risk management experience in the banking, financial and/or fintech sector.
• Strong ability to find fraud patterns, trends, and possess critical thinking skills.
• Experience with different payment methods and platforms.
• Ability to learn new technology tools quickly.
• Willingly to work according to given shift schedule to support 24x7 operations.
• Good communication skills in both verbal and written for English and Chinese (Mandarin).
• Experienced in customer service is a plus.

Nice to Haves:

• You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
• Training/Experience in blockchain analytic tools (e.g.: Eliptic).
• Experience working with teams across offices and time zones.
• Fraud Risk Certification (CIPFA) is preferred or equivalent.

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities
• Fitness membership

工作職責：

• 參與軟體架構和程式碼審查。
• 參與改進開發流程和程序的措施。
• 為複雜的程式解決方案提供解決方案和指導。
• 如果需要，在下班時間組織支持/向最終用戶提供支持
• 根據業務和/或技術要求分析和設計測試場景和測試案例。
• 合併報告並根據所獲得的測試結果建議採取後續行動。

工作要求：

• 至少擁有電腦科學/資訊科技學士學位/研究生文憑/專業學位或同等學歷。
• 所需語言：馬來語、英語、華語。普通話將是強制性的，因為候選人需要與大多數講普通話的客戶聯絡。
• 該職位需要至少1年相關領域的工作經驗。
• 最好是 IT/電腦軟體程式設計或同等專業的初級主管。
• 較強的分析和解決問題的能力。
  所需技能：C#、MySQL、PHP、Python、JavaScript、OOP、Andriod Studio 等。
• 其他相關技能（如果有）：clusterDB 部署、自動縮放容器（kubernetes）。
• 候選人必須能夠獨立工作/勤奮並且具有良好的團隊合作精神。

我們為您提供什麼以幫助您成功？

津貼和福利：

• 根據經驗，您將獲得良好的基本薪資。
• 高新科技裝備和平台等你探索！
• 與穩定且成熟的公司合作。
• 地理位置優越－靠近公共交通，環境安全。
• 年度績效獎金和合理的年假。
• 有趣而舒適的工作場所和同事。
• 職業發展機會。